Trusted Agent profile
★★★★★
2,580 reviews across 15 offices and 3 platforms
King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.
2,525
Reviews on Google
All 15 offices
37
Reviews on Facebook
All 15 offices
18
Reviews on Trustpilot
Business-wide
King & Chasemore's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleReally helpful for assisting me find a new property. Neil and Andy helped me massively over what was a very long move. They made it as convenient as possible despite the distance I was moving.
Thanks for the excellent 5* review Ben! Best wishes, Lucy, Customer Relations
5/5
GoogleRebecca Webb has been amazing... From our first meeting, to value my mums house for rental - and then to secure our first tenant : king and Chasemore have been diligent and professional... Rebecca has gone above and beyond in giving advice and direction to help my sister evict a tenant from her house too... Then after a years tenancy came to an end, the king and Chasemore team re-tenanted my mums house again with only a few days of void period in between... couldn't be happier. You should NOT look else where if you're reading this.
Thank you so much for your kind words and glowing review Craig! We're thrilled to hear that Rebecca and the team were able to assist you and your family so effectively. Your recommendation means a lot to us.
5/5
GoogleNeil fantastically facilitated a smooth transition from Cambridge to Crawley and was attentive throughout and explained and reassured me whenever I needed. He is an asset to king and chasemore and would make a good regional director of the company
Thank you for taking the time to leave us this tremendous 5* review Maria. Kind regards, Lucy, Customer Relations.
5/5
GoogleCalled and spoke to a lovely lady named Becky today. She was so informative and helpful and has really put my mind at ease with some queries I had. Couldn’t recommend her enough. Thankyou x
Thank you so much for your excellent 5* review Sophie! We're thrilled to hear that Becky was able to assist you and put your mind at ease. Your recommendation means a lot to us. Kind regards, Lucy, Customer Relations.
5/5
GoogleThese guys are an absolute pleasure to work with, even more so Neill Pattenden. We requested something that requires a lot of work, and Neill didn't even flinch, if fact he achieved said feat in half the time i was expecting and the results where amazing. GIVE THIS MAN A RAISE Thank you very much King & Chasemore another happy family to add to your long list, I'm sure.
We're thrilled to hear that Neill exceeded your expectations and made your experience with King & Chasemore so positive. We'll be sure to pass along your kind words to him. Many thanks for your marvellous 5* review Steve. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt’s was very helpful and also helpful, always kind and supportive staff,thank you so much for your support.
Many thanks Olga for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleNOBODY DOES IT BETTER I am 76 years old and after 10 years of renting, effectively paying for the purchase of the property I rented - and never once missing a payment, and keeping the flat in a good clean condition, my landlady served me with a Section 21 ‘no fault eviction’ notice and gave me a month to find alternative accommodation. To add insult to injury, during my ten-year tenure my state pension increased by 17.5% but my rent increased by almost 40% over the same period. To solve my dilemma of imminent eviction, having approached several estate agents and letting agencies without any joy, I approached King and Chasemore and explained my dilemma. What a sea-change. Not only did Jack the viewing agent pull out all of the stops to find me a comfortable dwelling that fit within my budget, he went the extra mile to locate a beautifully decorated property with deep-pile fully fitted carpets throughout that also benefits from central heating and a modern fully-fitted kitchen and bathroom. It didn’t stop there! King and Chasemore offer an insurance arrangement that is unique to them, that does away with having to provide a large sum of ‘dead’ money as a ‘security deposit’, which depreciates in net worth over time as the cost of living rises. As you can imagine, being on pension, only having to pay a small yearly insurance premium has made a HUGE positive difference to my finances. King and Chasemore’s commitment to exceptional customer care again shone through when I moved in. I sought permission to hang several framed art prints and hang my flat-screen TV on the wall above the fireplace to make my flat homely. The receptionist contacted the landlady there and then, and less than 24 hours later I was given the go ahead to hang my pictures and mount my TV using the correct manufacturers wall mounting bracket. It does not get better than that. All the way through my perilous journey the management and staff of King and Chasemore not only act in a highly professional manner, they have been the essence of kindness to me in my hour of need. If you have need to move into rented accommodation, you will NOT find a better company to take care of you and help you to locate a property that suits your needs and budget. FIVE STARS
Thank you so much for your heartfelt review William. We're delighted to hear that Jack and the team were able to assist you in finding a comfortable new home and that our services have made a positive impact on your situation. Your kind words mean a lot to us, and we're here to help whenever you need. Best wishes, Lucy, Customer Relations.
5/5
GoogleBruno and his team did an excellent job with the sale of my parents' home. Friendly and approachable at all times. Professional and courteous.
Many thanks Catherine for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Googleabsolutely excellent service I had queries about my mothers property in Fareham, being dealt with by Mann and co , I had a lot of questions to reply to, with regards to the selling .The area manager in Steyning could not have been more helpful, he explained all the technicality's . and then phoned the solicitors and downloaded the information and forward it . thank you very much.
Many thanks Jerry for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service and very helpful
Thank you for your excellent 5* review Andy. Best wishes, Lucy, Customer Relations.
5/5
GoogleJess was extremely friendly and bubbly, giving me clear direction with what she could do to help me and giving advice on how I could move forward with my property hunt! Amazing customer service!
Thanks Nadine for your great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleTerrible Estate Agents. Put an offer in on a flat and was never contacted back. Despite having to follow up on the offer, no responses. Do not arrange any viewings through the estate agents. Poorly run with terrible internal Logistics
Hi Raj, I'm sorry to hear about your experience with us. We take feedback seriously and would like to understand more about what happened. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations.
5/5
GoogleKing and Chasemore Hove have been outstanding in helping me find my property. Overall the entire team have gone out of their way to help me. They have been quickly responsive to any questions and always very friendly. Would highly recommens using them and would happily use them again.
Thank you Darran for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolute first class service from Flo Hammond. She delt with unexpected tenancy change took complete charge, went beyond her call of duty and made sure this went without a single problem at all. I think she is a star and a great ambassador for King & Chasemore lettings. Very well done, and thank you.
Thank you for taking the time to share your experience and for your wonderful 5* review Mark! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had incredible help at king and Chasemore when it came to finding the perfect home for us, Jack in particular. The Communication was incredible and we were moved in a week after viewing! thanks to him giving us all the info we needed and giving us some much needed advice for first time renters, everything went so smoothly and I couldn’t recommend them enough
Many thanks for your marvellous 5* review and recommendation Keeley. Best wishes, Lucy, Customer Relations.
5/5
GoogleThis has to be one of the best estate agents I have ever come across. Some others have let me down, some have not even bothered when I was in need of a property but the people at King & Chasemore, in particular Daniel Camille and Jack Cripps have consistently been extremely helpful, communicative, honest and done all they could. They are a great credit to K&C and to their profession. If I ever need property in the future, I will without hesitation return first to King & Chasemore. Thank you all for what you do and the manner in which you do it. IR
Thank you for taking the time to leave us your 5* review Ian! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleBecca was absolutely amazing at finding me a tenant for my flat, would 100% use her and the team in Saltdean again
Thank you for taking the time to leave us this great 5* review Felicity. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely amazing so helpful and quick at replying, lovely people , found us our perfect home! X
5/5
GoogleAmazing !!! Very kind people even looked after my 2 year old. amazing help let us look at the property multiple times after securing property
Many thanks for your marvellous 5* review Aaron. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had incredible help at king and Chasemore when it came to finding the perfect home for us, Jack in particular. The Communication was incredible and we were moved in a week after viewing! thanks to him giving us all the info we needed and giving us some much needed advice for first time renters, everything went so smoothly and I couldn’t recommend them enough
Many thanks for your marvellous 5* review and recommendation Keeley. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience dealing with Neill when we were seeking an agent to manage letting our property. Straight forward and easy to talk to, but also knowledgeable. He came VERY well prepared when he visited the property, researching the local market and presenting the costs (including taxes - unlike every other agent) and also explaining in detail how they will market and manage the property for us. He listened to our concerns and answered every question we had. He found and vetted tenants for us very quickly after we chose King & Chasemore. What we really appreciate is that he is always responsive to any questions etc we have. He maintains excellent communication both between us and our tenants, even out of business hours. I have no hesitation recommending Neill & King and Chasemore Crawley. We feel our property is in very good hands & i am sure you will have a great experience working with Neill and the rest of the team whether you are a landlord, tenant, buyer or seller.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
4/5
GoogleI had a viewing. With a lovely girl called Olivia Muca. She was very knowledgeable and very kind throughout the viewing. Highly recommend
Yusef thanks for leaving us your lovely review and your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had the pleasure to deal with Olivia Muca who was very responsive, friendly, and professional. After terrible experiences from our agents meeting Olivia was so refreshing. Thank you Olivia
Thanks for the excellent 5* review Sarra! Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you so much to Jacob Robert’s for helping us find our forever home in Saltdean, incredibly patient, attentive and always on hand whatever time of day! Went above and beyond for us! Made some fantastic recommendations for tradies and our solicitor after another firm didn’t perform. Really knows his stuff, very knowledgeable, professional, friendly and down to earth. Thank you! I hope to never move again, but know where to go if needed.
Thank you for taking the time to leave us this tremendous 5* review Lorelle. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
ESTAS awards by year, 2020 to 20212021 2 Silver and 2 Best in County across two branches ESTAS 2021 winners
2020 1 Silver, 1 Bronze and 1 Best in County across two branches ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.
The 15 King & Chasemore offices, by town:
Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.
