King & Chasemore estate agents in Crawley, Brighton, Hove and 8 more

★★★★★ 1/5

Google

King & Chasemore Saltdean (Countrywide Residential Lettings Ltd), disgraceful, dishonest, and a serious risk to landlords. This company should not be trusted with anyone’s property or money. My experience has been appalling from start to finish, and their handling of rent and complaints has been nothing short of scandalous. • Rent unlawfully withheld, My tenants paid rent in full, yet over £1,500 was withheld without explanation. Only a small fraction was ever passed to me. • Contradictory complaint responses, Their Stage 1 complaint response confirmed that funds were being held. Yet at Stage 2, senior executives stated that no funds were held “beyond 4th August.” This was false. On 15 September, their own Saltdean branch confirmed in writing that funds were still being held in Countrywide’s client account. • Misleading and inaccurate Final Response, Their final Stage 2 complaint response flatly denied holding rent, despite written evidence from their own Saltdean branch proving otherwise. This demonstrates either incompetence at the highest level, or deliberate misrepresentation. • Terrible service throughout, Emails ignored, phone calls not returned, and when I visited the Saltdean office in person I was told they were “too busy” to even read my email. Instead of resolving issues, they created confusion, delay, and financial loss. • Complaint process is a sham, Deadlines ignored, evidence brushed aside, and responses riddled with basic legal errors. At every stage Countrywide downplayed or denied the seriousness of their failures. Due to legal restrictions and sensitive information, I am not able to upload the documents I hold, but I wish I could, so everyone could see for themselves just how dishonest this company has been. Countrywide Residential Lettings Ltd, trading as King & Chasemore Saltdean, has shown itself to be unreliable, unprofessional, and dishonest. They mishandled rent, contradicted themselves at every level of complaint handling, and misled both me and my tenants. I have now escalated this to The Property Ombudsman and will be pursuing legal action to recover what is owed. For your own protection, avoid King & Chasemore Saltdean (Countrywide Residential Lettings Ltd) at all costs. They are a disgrace to the industry.

KHPR · 11 October 2025 · King & Chasemore Saltdean

★★★★★ 5/5

Google

Susie Virgo has recently sold my property. Susie and her team really looked after me and my property. I am a lady on my own and they were so kind and understanding, during what can be an extremely stressful time. Susie is an exceptional estate agent with years of experience. She went above and beyond to keep the chain of five sales proceeding. Without her attention to detail my sale would not have gone through. Susie has contacts with most of the solicitors and estate agents in the area and they all speak very highly of her. If you are considering selling your property I highly recommend Susie and her team as they offer a brilliant service.

Emma · 11 October 2025 · King & Chasemore Saltdean

★★★★★ 5/5

Google

Susie Virgo at Saltdean King and Chasemore branch, is the best estate agent i have ever dealt with. I have bought and sold many properties over the years. It is always stressful and this sale had many challenges. Susie and her team went beyond their remit to ensure the sale went through. A helpful Estate agent who is prepared to go the extra mile makes a big difference. I highly recommend Susie and her team to anyone buying or selling in the area. First class!.

J · 11 October 2025 · King & Chasemore Saltdean

★★★★★ 5/5

Google

During the time it took to find a buyer and sell our late mother’s flat we were lucky to have the support and total professionalism of Amy Tripp. She made sure at all times that we were kept in the loop and drove things along when the chain got bogged down, often going beyond her remit ….many thanks for everything Amy, you were very much appreciated!

Valerie · 11 October 2025 · King & Chasemore Midhurst

★★★★★ 5/5

Google

Me and my partner have been dealing with Anthony Ravensdale. He has been absolutely amazing. I enquired for a one bedroom flat and he done everything he can to get us into a 3 bedroom. Within less than a week we have a move in date and are so excited to start our new journey. Anthony has been absolutely amazing and had the best experience we have ever had with trying to rent properties. Understood our needs and made everything easy and not at all stressful! Much appreciated, and I would come back if we ever needed to. Thank you !

Charlotte · 11 October 2025 · King & Chasemore Midhurst

★★★★★ 5/5

Google

Without meaning to copy previous reviews I seriously cannot write anything negative about Sophie or Tony. From the moment I met Tony at the property for the viewing and Sophie on move in day absolutely nothing has been too much for them…..I really have been a handful at times with my requests. Both Sophie and Tony are professional, friendly and knowledgeable to excess but at the same time so approachable about absolutely anything, not just to do with the property. Tony please keep smiling. Your smile really does light up the room when you walk in. Thank you for everything you have done for me. Don’t ever leave!!! Sophie I hope you stay with King & Chasemore Midhurst for many years to come. You are so polite. Tony and Sophie it has been an absolute pleasure meeting you and working with you in finding a property that really is just perfect for me, my family and my disabilities. Thank you sooo much again Tony and Sophie.

Hannah · 11 October 2025 · King & Chasemore Midhurst

★★★★★ 5/5

Google

Anthony at King & Chasemore is absolutely fantastic. He helped us move into a beautiful flat really quickly and made everything so straightforward. He was super friendly, knowledgeable, and always got back to us straight away as well as going above and beyond. Honestly by far the best estate agent we’ve ever dealt with, would 100% recommend him and King & Chasemore, and look forward to many happy years where we are.

David · 11 October 2025 · King & Chasemore Midhurst

★★★★★ 5/5

Google

Following a disastrous flood at our home, while we were away on holiday, we were looking for alternative accommodation. We called in to King and Chasemore and were introduced to Anthony Ravensdale. We were treated very professionally, sympathetically and effectively and, within a short time, Anthony found us a very suitable rental property nearby. Since then he has dealt most effectively with our insurers, their sub-contractors and the property landlords, keeping us informed at every stage. We are so grateful for the service given to us by King and Chasemore. Apart from the flood and its consequences this has been a very good experience: thank you!

Anthony · 11 October 2025 · King & Chasemore Midhurst

★★★★★ 1/5

Google

Would leave a 0 score Poor communications through the tennancy Allow the landlords to keep deposits as they don't have a back bone to get stuff for tenants So they end up loosing out constantly. Never rent a place from these guys numerously asked for paperwork and evidence of stuff never ever give despite always chasing. They take your money 0 intrest in belong you have issues sorted in the property with landlords and then end of tennacy they act like they don't know you and don't give a hoot. Appealing all round and never ever use these. Worse type of people and how andy is manager when he can't even send forms or proof of stuff to help deposits back. Because they are in the landlords pocket. Have lost over £600 due to there incompetence.

Will · 10 October 2025 · King & Chasemore Chichester Sales

★★★★★ 1/5

Google

If you are a Tennant renting, DO NOT USE. The managing agents are terrible. I moved into a poorly cleaned flat, had to pay out of my own pocket to make good. Management requests were rarely followed up. Then they did not return my deposit or confirm any proposed deduction amount despite almost 3 months passing.

Sophie · 10 October 2025 · King & Chasemore Midhurst Sales

★★★★★ 5/5

Google

Rating only, no written review.

Arsalan · 9 October 2025 · King & Chasemore Crawley

★★★★★ 5/5

Google

Rating only, no written review.

Unita · 9 October 2025 · King & Chasemore Crawley

★★★★★ 5/5

Google

We have been very impressed with the quality of service provided by staff at the Church Road, Hove branch. Jen in particular has been friendly and efficient, what a lovely lady. She was proactive in obtaining our business in the first instance and I’m very pleased that she approached us. I look forward to a mutually successful business arrangement with this company for the foreseeable future.

Janet · 6 October 2025 · King & Chasemore Hove Sales

★★★★★ 5/5

Google

Absolutely amazing, Jack and Flo were both incredibly helpful and professional, answering all of my enquiries, helping to make the transition both fast and smooth

Joel · 2 October 2025 · King & Chasemore Worthing (15 Chapel Road)

★★★★★ 5/5

Google

This is the estate agents to use after bouncing between every estate agent in the area trying to find a pet friendly house for my self 2 friends and my pug, king and chasemore contacted me with the perfect property for our needs they got us a viewing within 24hrs of the phone call regarding the property there assertive helpful friendly and I just signed my paperwork to pick up the new keys and got given a sweet welcome to your new home box I will be recommending king and chasemore to anyone I know looking to move

Lewis · 2 October 2025 · King & Chasemore Crawley

★★★★★ 5/5

Google

Andy, Neill, Becky and Cloe were so so helpful and made our entire moving process a breeze :)

Charli · 2 October 2025 · King & Chasemore Crawley

★★★★★ 5/5

Google

Easiest moving experience I’ve ever had, Chloe, Neill, Andy and Becky have been nothing short of amazing

Callum · 2 October 2025 · King & Chasemore Crawley

★★★★★ 5/5

Google

Absolutely amazing, Jack and Flo were both incredibly helpful and professional, answering all of my enquiries, helping to make the transition both fast and smooth

Joel · 1 October 2025 · King & Chasemore Worthing Sales

★★★★★ 5/5

Google

I had such a great experience in finding house . Jack's customer support is outstanding. He was very professional, friendly and supportive in the whole process .communication was clear and prompt which made everything stress free. And also thanks to flo and Dan whenever we phoned they were informed and happy to guide I highly recommend king and chasemore. Thanks for your support and patience .

May · 1 October 2025 · King & Chasemore Worthing Sales

★★★★★ 5/5

Google

I had such a great experience with King and Chasemore in Worthing! From the moment I walked into the property, the team was welcoming and professional. A huge shoutout to Jack, who made the whole process so smooth. He was incredibly helpful, always ready to answer any questions I had and really took the time to explain everything clearly. No matter how small my query was, Jack was always patient and made sure I felt confident every step of the way. I couldn’t be happier with the service and would definitely recommend King and Chasemore to anyone looking for a stress-free, informative experience. Thanks again, Jack!

Louise · 1 October 2025 · King & Chasemore Worthing Sales

★★★★★ 5/5

Trustpilot

From start to finish Iv been so…

From start to finish Iv been so impressed with king & Chasemore. Especially Conor from the saltdean branch. 1- Conor understood the extra care my daughter requires and went above and beyond at the viewing, making her very comfortable. 2- From the moment my daughter was excepted for the property Conor stayed in constant contact with us with regular updates. 3- the day we picked up the keys went brilliantly, my daughter received a cute little gift box for moving into her property and everything was explained properly. Couldn’t be happier with how easy it all went. Thank you to Conor for being so professional and understanding. 5 star service

Kerri · 25 September 2025 · King & Chasemore Midhurst Sales

★★★★★ 1/5

Trustpilot

King & Chasemore Saltdean (Countrywide

King & Chasemore Saltdean (Countrywide Residential Lettings Ltd), disgraceful, dishonest, and a serious risk to landlords. This company should not be trusted with anyone’s property or money. My experience has been appalling from start to finish, and their handling of rent and complaints has been nothing short of scandalous. • Rent unlawfully withheld, My tenants paid rent in full, yet over £1,500 was withheld without explanation. Only a small fraction was ever passed to me. • Contradictory complaint responses, Their Stage 1 complaint response confirmed that funds were being held. Yet at Stage 2, senior executives stated that no funds were held “beyond 4th August.” This was false. On 15 September, their own Saltdean branch confirmed in writing that funds were still being held in Countrywide’s client account. • Misleading and inaccurate Final Response, Their final Stage 2 complaint response flatly denied holding rent, despite written evidence from their own Saltdean branch proving otherwise. This demonstrates either incompetence at the highest level, or deliberate misrepresentation. • Terrible service throughout, Emails ignored, phone calls not returned, and when I visited the Saltdean office in person I was told they were “too busy” to even read my email. Instead of resolving issues, they created confusion, delay, and financial loss. • Complaint process is a sham, Deadlines ignored, evidence brushed aside, and responses riddled with basic legal errors. At every stage Countrywide downplayed or denied the seriousness of their failures. Due to legal restrictions and sensitive information, I am not able to upload the documents I hold, but I wish I could, so everyone could see for themselves just how dishonest this company has been. Countrywide Residential Lettings Ltd, trading as King & Chasemore Saltdean, has shown itself to be unreliable, unprofessional, and dishonest. They mishandled rent, contradicted themselves at every level of complaint handling, and misled both me and my tenants. I have now escalated this to The Property Ombudsman and will be pursuing legal action to recover what is owed. For your own protection, avoid King & Chasemore Saltdean (Countrywide Residential Lettings Ltd) at all costs. They are a disgrace to the industry.

KHPR · 25 September 2025 · King & Chasemore Midhurst Sales

★★★★★ 5/5

Google

A great experience with them, very efficient and helpful with all services. Becky and Chloe are very helpful as is Andy who’s very knowledgeable. Would definitely recommend.

Sonia · 25 September 2025 · King & Chasemore Crawley

★★★★★ 5/5

Google

Andy has been fantastic to deal with to rent our property in Crawley. He makes the whole process of renting my property really straightforward and stress-free. Him and his team are easy to get hold of, always quick to respond, and I feel confident everything is being looked after properly. It’s great having an agent I can genuinely trust, and I wouldn’t hesitate to recommend him.

Azeem · 25 September 2025 · King & Chasemore Crawley