Trusted Agent profile
★★★★★
2,580 reviews across 15 offices and 3 platforms
King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.
2,525
Reviews on Google
All 15 offices
37
Reviews on Facebook
All 15 offices
18
Reviews on Trustpilot
Business-wide
King & Chasemore's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Googlefirstly i have to appreciate Chane Chauldwell for her excellent, friendly yet professional service.the communication was very excellent from the viewing to the completion of the transaction.
Thank you for leaving us your superb 5* review Jude. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
1/5
GoogleI am very disappointed with this Agents. They cancelled my viewing last week without any good reason and rearranged it to this week assuring me that I am the first viewer and not to worry about anything. They just rang me to cancell again because they had a viewing for the property and the offer has been accepted. They denied any reassurances they gave me despite me having a witness for their statements. They made me miss on purchasing a property I was really really interested in.
Hello M J, I'm sorry to hear about your experience with us. It’s concerning to learn about the issues you faced regarding the property viewing and the subsequent cancellation. Please reach out to us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleHighly recommend King and Chasemore, they made finding my new home a really easy process. All the team are friendly and professional. 5 star review from me!
Many thanks for your fantastic 5* review and recommendation Julie. I will of course pass on your kind hearted words to our Worthing branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally happy with the service provided from Angel on sales and Jack in lettings, communication from start to finish was all we could ask for. Would recommend.
Many thanks Sophia for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am happy to write a good review for King & Chasemore but in particular Emily Kelly who has been totally professional and helpful in her advice and dealings with me. It has been a pleasure and stress free experience and I wish Emily and her team all the best for 2025 and the future.
Thank you for your terrific 5* review and for your complimentary comments Valerie. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt's really great 👍 thank you so much for being so kind and make the procedure soon 😊jack ,flo and erena whom we contacted they were great to do the work …
Thank you for taking the time to leave us this tremendous 5* review Vishnu. Kind regards, Lucy, Customer Relations.
5/5
GoogleJack and Flo went above and beyond for us. It was super easy to secure our first flat. So happy and grateful 😃 …
Thank you for taking the time to leave us this tremendous 5* review Karla. Kind regards, Lucy, Customer Relations.
5/5
GoogleRenting with King and Chasemore has been a dream of an experience!! From viewing the property with Jack and then handing over to Flo it’s been such a smooth and positive process. Communication has been great from them and they have been so friendly and welcoming too - you don’t feel like just a number at all. Would happily recommend the company! Credit to the team in the Worthing branch, thank you 😊
Thank you Amy for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleVery professional, everyone was so friendly and helpful, they made the process straight forward and quick.
Thanks for leaving us your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKing and chase more is a great company and have very experienced team which dealt with all my concerns and queries, especially Erin. Highly Recommend.
Hi Jenny, Thank you so much for your wonderful 5* review! We're thrilled to hear that Erin and the team were able to address all your concerns and queries effectively. Best regards, Lucy, Customer Relations Team
5/5
GoogleA big thank you to Jack for his assistance in finding a suitable rental for me, based on my requirements. He was extremely responsive and nothing was too much to ask. A further thank you to Flo who ensured the whole process went as smoothly as possible. I would certainly recommend the Worthing lettings team to others.
Many thanks for the great recommendation, 5* review and your kind words Nichola. Best wishes, Lucy, Customer Relations.
5/5
GoogleKing and Chasemore have been brilliant. Everyone was so friendly and helpful. They made the process straight forward and quick. Flo was a massive help to us and answered many of our questions. Jack showed us around the flat and was really lovely to talk to and answered all our questions. Thank you all at King and Chasemore for being so kind.
Thank you for taking the time to leave us this tremendous 5* review Emily. Kind regards, Lucy, Customer Relations.
5/5
GoogleFab service as always from Erena Philip's and Angel Balwin...
Many thanks for your marvellous 5* review Adam. Best wishes, Lucy, Customer Relations.
5/5
GoogleWorked with Jack moving into our new flat. Nice lad very accommodating and sorted everything smoothly.
Hi Owen, Thank you for your wonderful 5* review! We're thrilled to hear that Jack was able to make your move into the new flat smooth and accommodating. Best regards, Lucy, Customer Relations Team
5/5
GoogleKing and Chasemore have been exceptional through my journey of finding somewhere to rent in Worthing. Jack showed me around the property and was very knowledgeable about the flat itself and the area. The whole team are friendly and personable and were communicative about all steps involved prior to getting the keys. I've never before had an agency be as supportive, helping to make the move in process as smooth as possible.
Thank you for your kind words! We strive to provide exceptional service and make the moving process as smooth as possible. Our team is dedicated to helping you find your perfect rental in Worthing. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had such a great experience in finding house . Jack's customer support is outstanding. He was very professional, friendly and supportive in the whole process .communication was clear and prompt which made everything stress free. And also thanks to flo and Dan whenever we phoned they were informed and happy to guide I highly recommend king and chasemore. Thanks for your support and patience .
Thank you so much for your kind words! We are thrilled to hear that you had a great experience finding a house with the help of Jack and our team. Providing outstanding customer support is our top priority and we are glad that we were able to make the process stress-free for you. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had such a great experience with King and Chasemore in Worthing! From the moment I walked into the property, the team was welcoming and professional. A huge shoutout to Jack, who made the whole process so smooth. He was incredibly helpful, always ready to answer any questions I had and really took the time to explain everything clearly. No matter how small my query was, Jack was always patient and made sure I felt confident every step of the way. I couldn’t be happier with the service and would definitely recommend King and Chasemore to anyone looking for a stress-free, informative experience. Thanks again, Jack!
Thank you so much for your wonderful review of King and Chasemore in Worthing! We're thrilled to hear you had such a great experience with us, and we'll be sure to pass along your kind words to Jack. We strive to provide the most professional and welcoming service, and we're so glad we were able to make your experience stress-free and informative. Kind regards, Lucy, Customer Relations.
5/5
GoogleI want to say a huge thank you to Dan at King & Chase. He has been absolutely brilliant throughout the whole process. I had only a week to move, which was a very stressful time, but Dan went above and beyond to make everything happen so quickly and smoothly. He was patient, very helpful, and dealt with every detail about the house for me. I really appreciate all the effort he put in, he made a big difference! This review is especially for Dan, as he truly deserves recognition for his hard work and support.
Thank ypu for choosing King & Chase for your moving needs! We are thrilled to hear that Dan provided exceptional service and made your move stress-free. We are lucky to have him on our team and we will be sure to recognize his hard work. Cheers to a smooth and quick move! #TeamworkMakesTheDreamWork #CustomerSatisfaction Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleDisgusting company with absolutely no care for their tenants or their tenants neighbours. Their propery has an ongoing leak and mould problem and they painted over it and let it out to a family with respiratory issues. My husband has had a …
Hello Emette, I'm truly sorry to hear about your experience and the distress it has caused you and your family. We take such matters very seriously and would like to address … More
5/5
Google"I recently worked with Jacob at King & Chasemore as both a seller and a buyer, and I was extremely impressed by his professionalism, patience, and dedication throughout the entire process. He navigated both transactions with exceptional …
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJacob and Susie helped us no end, was a very challenging move for them to deal with but they dealt with it with great knowledge. Was so grateful to them I'm getting them a Turkey for Xmas …
Thank you for your glowing 5* review Gary. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
1/5
GoogleAvoid this agency! My letting agent unlawfully broke into my home and changed the locks without my …
Hello Gloria, we are very sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
ESTAS awards by year, 2020 to 20212021 2 Silver and 2 Best in County across two branches ESTAS 2021 winners
2020 1 Silver, 1 Bronze and 1 Best in County across two branches ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.
The 15 King & Chasemore offices, by town:
Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.
