Trusted Agent profile
★★★★★
2,580 reviews across 15 offices and 3 platforms
King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.
2,525
Reviews on Google
All 15 offices
37
Reviews on Facebook
All 15 offices
18
Reviews on Trustpilot
Business-wide
King & Chasemore's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleTony was very professional helpful, easy to talk to and over all I would thoroughly recommend him.
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Tony provided professional and helpful service. We truly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleThe last 6 months of our tenancy were made a living hell by this lettings company. The person who was assigned to us repeatedly lied and miscommunicated with our landlord. Telling our landlord things we simply have not said. I will never be looking to rent through the company again.
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleTook less than 2 weeks from viewing the property to moving in! Everything was super quick, excellent communication, highly recommend using them!
Thank you so much for the kind words! We strive to make the moving process as efficient and seamless as possible. We are thrilled to hear your experience with us was excellent and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery impressed with how speedy the whole process was. Thanks to the team at Hove branch & many thanks to Sophie for her help.
"Thank you so much for your kind words! We are thrilled to hear that our team at the Hove branch, especially Sophie, provided speedy and helpful service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a wonderful experience all throughout from the team and a big thank you to Jennifer who handled everything and got us sorted swiftly for our move!
Thank you for your kind words! We are thrilled that you had a wonderful experience with our team, especially Jennifer. We are always here to make your move as smooth and stress-free as possible. Best wishes, Lucy, Customer Feedback and Support Team
1/5
GoogleAgency let themselves into our flat without permission! We're going to be moving out soon and King and Chasemore gave me a call to arrange a viewing. We discussed that we'd be out so they could if they have their own key. They told me they didn't have their own key and would contact the landlord and let me know. They then never reached out to tell us the outcome, so we assumed this wouldn't be happening. The next day and I get a message from my landlord, saying the agents have accessed the flat for a viewing and asking for it to be more presentable in the future. These guys literally just let themselves into our flat, when we weren't there or prepared for a viewing, then had the cheek to act like we've caused a problem. I called to discuss this and the response was "well I'm not really sure what to say" Absolute joke, completely illegal and I'd highly recommend you avoid this company like the plague. Edit* - The day after leaving this review they've called me to discuss my review, implying that I should have called and spoken to them directly before leaving a review next time. As you can see from the above review, that's exactly what I did. I highlighted this and the tone changed quickly and I could hear frustration in the ladies tone. She was saying that the landlord let them in. Surely should go without saying that an agency should be aware the landlord can't just let themselves in without permission either, so seems like a ridiculous excuse to me. Really weird attempt to settle this that's made me double down on the review above. They give off this vibe that you're the one at fault, but I'm really confused as to how they can think that when literally all I've done is complain about them accessing my home without permission. Crazy work.
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe’ve been renting for quite a long time now and from registering with them they have always kept me informed with new suitable properties. Process when we chose the right house was smooth and they were more than helpful. Rebecca explained everything perfectly whe we collected our keys and all email responses were dealt with quickly.
Thank you for your positive review! We are thrilled to hear that we were able to keep you informed and make the process of finding your perfect rental smooth and stress-free. Our team at Crawley is dedicated to providing excellent service and we are delighted to have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI’ am so happy with the services provided by Jack cripps. Very helpful and got good guidance throughout my processing. Thank you
Thank you for your positive review! We are thrilled to hear that Jack Cripps provided helpful guidance during your processing. It is our goal to provide exceptional services to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMe and my partner have recently moved into our new flat after a long search. Cannot recommend Jack enough he has been super through the entire process! Would recommend King and Chasemore to anyone looking.
Thank you for choosing to work with Jack at King and Chasemore during your search for a new flat. We are thrilled to hear such glowing praise and appreciate you recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleVery impressed with how speedy the whole process was. Thanks to the team at Hove branch & many thanks to Sophie for her help.
"Thank you so much for your kind words! We are thrilled to hear that our team at the Hove branch, especially Sophie, provided speedy and helpful service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad previously had my property listed with another agent in Bognor , but this was proving to take longer than I had anticipated to find a Tennant. This is when I’d was introduced to chane . And in all honesty she was fantastic . Found me a Tennant really quick. And kept me updated throughout the whole process, and was always avaible to talk things through whenever I reached out to her ! This was really important to me given how busy I am . Was originally going to use them just for the Tennant finding service , but have now opted to have chane in a contracted management capacity .. Can’t rate her highly enough . And look forward to having her on board going forward. This brings me to the sales , team.. who i also bought through . From the initial viewing to getting the deal over the line , they and in particular Amy were fab ! Very much same traits as the lettings side . Great communication and easy to get hold of … made what was a fairly involved process in terms of vendor , very simple. Hope to work with this branch going forward Thanks team k and c !!!!
Thank you so much for sharing your experience with us! We are thrilled to hear that our team was able to find you a tenant quickly and keep you updated throughout the process. We are also grateful for your trust in our management services and for choosing us as your agent for both lettings and sales. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a really good experience working with Chané. From the first moment we spoke, she was professional, kind, and always easy to reach. She kept me updated at every step and made the whole process very simple for me. What impressed me most was how quickly everything happened: my property was let in such a short time, and she still managed to find the right tenants. I felt that she genuinely cared about doing things properly and making sure both sides were happy. It’s not easy to find someone who communicates well and gets things done efficiently, but Chané did exactly that. I’m very grateful for her help and would happily recommend her to anyone looking to let their property
Thank you for the wonderful review! We are thrilled to hear about your positive experience working with Chané. She truly goes above and beyond to ensure her clients are satisfied. We are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI honestly couldn’t recommend King & Chasemore enough. From start to finish, their service has been amazing ...so friendly, helpful, and efficient. I always felt completely comfortable picking up the phone with any questions, and they were brilliant at keeping me updated throughout the process. As someone who really values reassurance and clear communication, I was so grateful for their openness and regular updates ... it made everything feel smooth and stress-free. As a 23-year-old relocating to a completely new area for work, the whole experience could have felt quite daunting, but the team made it so much easier and genuinely enjoyable. They’ve helped me find a rental property I’m really looking forward to moving into and settling down in. A special thank you to Dan and Flo, who I spoke with the most and who dealt with the process for me, they were both outstanding and made the entire process feel seamless. Truly a five-star service from start to finish!
Thank you so much for your glowing review! We are thrilled to hear that our team, especially Dan and Flo, were able to make your relocation process smooth and stress-free. This is exactly the kind of service we strive to provide to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI’ve been renting with this letting agency for about a month now, and I couldn’t be happier with the service. From the very beginning, everything was handled professionally and smoothly. Before moving in, they made sure all the details were sorted out, which made the whole process stress-free for us. All the staff have been very friendly and helpful throughout, especially Daniel, who guided us through every step of the letting process and always made sure we had everything we needed. It’s been a great experience so far, no problems at all, and I really appreciate how organized and supportive the team has been. Highly recommended!
We are thrilled to hear about your positive experience with us! Providing excellent service and a smooth process for our clients is our top priority. Our team, especially Daniel, is dedicated to ensuring your satisfaction. Thank you for the kind words and for recommending us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleKing and chasemore have provided a stellar service and have greatly accommodated my last minute property search! Couldn’t have asked for a better team to have handled my letting. Special thanks to Rebecca and Neil! Andy and Cloe for the back and forth calls too!
Thank you so much for your kind words! We're thrilled to hear that our team, especially Rebecca, Neil, Andy, and Cloe, were able to provide a stellar service and accommodate your last-minute property search. We strive to go above and beyond for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleNeill was amazing and helped me find my rental home for me and my family.
Thank you so much for your kind words! We are thrilled to have played a part in finding the perfect rental for you and your family. Our team is dedicated to providing excellent service and we are so glad that Neill could be of assistance. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery nice and accommodating Able to help us with are needs
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our team. It's our goal to be accommodating and helpful for all of our customers' needs. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleNeill He’s incredibly bubbly, friendly, and always made me feel comfortable throughout the process. Very accommodating and attentive to our needs, he went above and beyond to make sure everything went smoothly. Highly recommend for anyone looking for a professional with a warm, positive energy!
Thank you for your kind words, we are thrilled to hear about your positive experience with Neill. He brings a contagious energy to every project and goes above and beyond to make sure our clients are satisfied. We highly recommend him for all your professional needs! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleNeill received us warmly when we enquired. Together with Andy, they guide us towards the process of finding this property. Becks and Chloe helped us with the paperwork. They're great.
"We are thrilled to hear about your positive experience working with our team at our property. At our business, we strive to provide top-notch customer service and make the process as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMe and my partner have recently moved into our new flat after a long search. Cannot recommend Jack enough he has been super through the entire process! Would recommend King and Chasemore to anyone looking.
Thank you for choosing to work with Jack at King and Chasemore during your search for a new flat. We are thrilled to hear such glowing praise and appreciate you recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI really did experienced good services and a perfect reception.
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us and that our services and reception were up to par. It's our goal to provide exceptional service to all of our customers and we are grateful for your recognition. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleReally great service from Neil & Andy been very helpful wouldn’t go anywhere else
Thank you for your kind words! We are thrilled that Neil & Andy were able to provide you with great service. We strive to create a positive experience for all of our customers and are so happy to hear that you wouldn't go anywhere else. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWorking with Susie Virgo from King & Chasemore Saltdean has been an outstanding experience. She was the estate agent for our mutual clients during their conveyancing process, and I can honestly say she is a brilliant professional. Always helpful, supportive, and approachable, Susie remained fully involved from the very start of the transaction right through to completion. She consistently went above and beyond what is expected of an estate agent - not only for her clients but also for us as conveyancers. Susie’s dedication, communication, and determination played a huge role in ensuring this matter reached completion smoothly, even during the more challenging moments. If you are looking to buy or sell a property, I wholeheartedly recommend contacting Susie Virgo. She is a rare gem in the industry and truly the best in her area.
Thank you so much for your kind words! It was a pleasure working with you and our mutual clients. I strive to provide exceptional service for all parties involved and I'm glad to hear that you had such a positive experience. I truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
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The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
ESTAS awards by year, 2020 to 20212021 2 Silver and 2 Best in County across two branches ESTAS 2021 winners
2020 1 Silver, 1 Bronze and 1 Best in County across two branches ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.
The 15 King & Chasemore offices, by town:
Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.
