4/5
Rating only, no written review.
Agent replied · 23 August 2024
Thank you for taking the time to send us a review.

Trusted Agent profile · Essex and Hertfordshire
Verified
★★★★★
5,160 reviews across 12 offices and 5 platforms
Intercounty has 12 offices, in Bishop's Stortford (two offices), Dunmow, Harlow (two offices), Saffron Walden (two offices), Sawbridgeworth (two offices), Stansted (two offices) and Great Dunmow (Essex and Hertfordshire). Together they have 5,160 reviews on five platforms, rated 4.8 out of 5 overall.
4,354
Reviews on Google
All 12 offices
1
Reviews on Yell
Business-wide
736
Reviews on Trustpilot
Business-wide
68
Reviews on allAgents
All 12 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Intercounty's 12 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Rating only, no written review.
Thank you for taking the time to send us a review.
5/5
Rating only, no written review.
Thank you Nana - a 5 star review is very much appreciated
5/5
Rating only, no written review.
Hi Molly - that is very kind of you to give us a 5 star review. Thank you
5/5
Rating only, no written review.
Just to say thanks for the 5 star review Chris - much appreciated
5/5
Rating only, no written review.
Many thanks for the 5 star review - it is much appreciated
5/5
Rating only, no written review.
That is really kind of you to give us a 5 star review - thank you so much
5/5
goodPositiveProfessionalism
Thanks for your review - enjoy your new home
1/5
Very disappointed. Took my details re a property I was interested in which came off the market. Never contacted me to let me know it was available. Now sold. Clearly do not act upon their promises.
Mohammed, thank you for taking the time to give us your feedback. Very disappointing indeed, as a Company we pride ourselves in are proactive approach to Estate Agency and customer service, which we have clearly not demonstrated in this instance. My sincere apologies. Please give us the opportunity to restore your faith in us and keep looking through Intercounty for a suitable property.
5/5
Will was a pleasure to deal with , attention to detail ,customer needs and nothing was ever a problem . A real credit to intercounty Would recommend his services to everyonePositiveResponsiveness, Professionalism
Thank you so much Gavin - that's really good to hear.
1/5
Terrible service. As a tenant, I constantly have to chase the agents. It took 2 months to get some spare keys, 6 months to renew a renting contract, they don't tell you when part of a deposit has to be refund due to a change of the regulation and so far still waiting for the rest of the deposit to be secured. However when they need something it has to be done immediately, like paying the £500 if admin fees.
Hi Vincent, we're so sorry to hear there were problems during your tenancy. Please do call our Property Management team on 01279 713750 and they will be able to help.
5/5
Really great experience dealing with Intercounty. Kept me informed of everything. Really helped sort out everything. Sales and letting department were excellent. Will be using again and would thoroughly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Susan. Really good to hear we have been able to help you on both sales and lettings!
5/5
Really good service and quick responses - it's our first time renting and Mollie helped us through the whole process and she always responded very quickly to even the silliest questions, and made sure we had the best experience possible. Would definitely recommend, especially if she's the one dealing with the property you want to rentPositiveResponsiveness, Quality
Amazing - thank you Sara. Really good to hear and Mollie will be made up with the review
5/5
Intercounty were brilliant at finding a new tenant - within a few days. Mollie was then most efficient in getting all the paperwork sorted & keeping us updated.PositiveResponsiveness, Professionalism
Many thanks Michael - great to hear everything went smoothly. We hope to be able to assist you again in the future
5/5
I loved the experience with intercounty. I came to Harlow, didn't manage to get the time to get a view. Mollie was kind enough to go in to the flat and send me a video of the flat which I picked online. was quite sceptical. when I get to the place I found it perfect. Everything is in order indeed. Paper work went smooth. staff are friendly and flexible. I highly recommend themPositiveResponsiveness, Quality, Professionalism
Thanks Omar - so glad Mollie was able to help you. Hope you are enjoying your new home
5/5
When I first contacted Intercounty, I questioned the professionalism of the company as I had been trying to reach them for over a month BUT once we were in contact, they were phenomenal. Professional, hard working, responsive and a lovely team. A big shout out to Sylvio, who has been a dream to deal with, helpful and knows his stuff and over the process has become a friend. Top man! Lois, who has been simply amazing an absolute sweetheart, the company will have big shoes to fill. Lastly Jason, who sits behind the scenes and I know works very hard. These 3 people are really the dream team! Thank you for everythingPositiveResponsiveness, Quality, Professionalism, Value
Wow! What a review............what more can I say! Glad your Intercounty experience was a good one. Will pass on your thanks to all the team.
5/5
I have had nothing but the best service since first having a phone call with Mollie from Intercounty Old Harlow all the way through to renting a flat through Intercounty for around a month now. Since first ringing up, it has felt like I've been chatting to some friends and somehow managed to rent a flat off of them... Mollie has made the process much easier than I though it could be - even being able to have a laugh during the supposedly stressful renting process. After moving in, I was still checked up on and made to feel as though I had help with the flat whenever I needed it (something that was not at all necessary but made life much easier). There were a few issues with the flat after moving in, but Mollie, Will, and Maxine had these issues sorted out within days (if not hours) of myself bringing them up - with Will popping round to scope out the problems and, again, making the process much easier and calmer by having a chat and a laugh during. I can honestly say that it has been an absolute delight going through Intercounty Old Harlow, and I look forward to hopefully renewing rent or moving into a new place through them.
Thank you Cameron -its really good of you to write this review. Appreciate moving can be stressful at the best of times so good to see you so well looked after. Enjpy your new home!!
5/5
I really enjoyed my time as a tenant when I rented through Intercounty. It was my first time renting and moving out from my family home, the process was made so easy and no stress. I would highly recommend the Harlow Lettings Team. Rebecca was also a great help with the vacating process and was also prompt to reply and offer advice and help.PositiveResponsiveness, Professionalism
Many thanks for your feedback Alice. First move always a big step so glad we were able to take the stress out of it for you. Hope you are really happy there.
5/5
Recently rented out a property in Sawbridgeworth. Did consider other agents but as they were the closest decided to give them a try. Dan and Mollie were very professional and we had a lot of potential tenants very quickly but for various reasons some didn't stack up. However we have found what I hope are some good ones. Communications from Intercounty were very good and fast response to queries.PositiveProfessionalism
Many thanks for the review and for choosing Intercounty. Sure the team at Sawbridgeworth will continue to look after you well.
5/5
Since day one of our buying process the team, at Intercounty in Harlow, were extremely supportive and proactive. My wife and I were communicated to on a regular basis and any info we needed was given in a very timely manner. We were looked after by many of the team at various stages and all were very professional and friendly. We would quite easily use Intercounty again and I would not hesitate to recommend them to anyone needing a great estate agent.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Dan, glad your experience with Intercounty was a good one. Good luck in your dream home.
5/5
You guys are amazing
You guys are amazing. Simply the best. Kudos to you Mollie, you are a star. Short of words.
Thank you for your positive review! It's lovely to hear that Mollie has provided an excellent service!
5/5
Thank God for intercounty
Thank God for intercounty, there should be more estate agents like them. I had gone to about 3 estate agents before intercounty and they were…you can fill in the gap ☺️. When I found a property I liked I was a bit skeptical about calling and viewing but I did and I’m now lounging on my sofa and sipping hot coco 😋. Mollie attended to me and made me feel like a superstar 😂. She was so friendly and professional I couldn’t believe people like her still existed. She was always in touch either by phone or email to keep me in the loop. I think she deserves a promotion 👍. Thank you Mollie and everyone working at intercounty Harlow branch, you guys are amazing 😊👏
Thank you for your 5 star review Abiola! It's fantastic to hear such kind words about Mollie, we will be sure to share your feedback with her and the Harlow team.
5/5
"We have just exchanged on our ..."
We have just exchanged on our property today. I cannot thank Katie, Jake and Jamie in sales enough for their kindness and support. We would recommend them highly as an estate agent. Mary
5/5
We have just exchanged on our
We have just exchanged on our property today. I cannot thank Katie, Jake and Jamie in sales enough for their kindness and support. We would recommend them highly as an estate agent. Mary
5/5
I have recently purchased a house with Intercounty. As my first purchase in a long time, they have been an excellent source of information and support. Doug, the Sales Progressor was excellent, communicating effectively between all parties to made the process much smoother and going beyond the call of duty. Very happy with the service!PositiveResponsiveness, Quality, Professionalism
Thank you for your great feedback Katrina, we're so pleased that we were able to help and will pass on your lovely comments to Doug and the team. Enjoy your new home
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Intercounty, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Intercounty is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Intercounty is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in four years, the group and its branches: 2012, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2014.
Lettings Agency of the Year by year, 2012 to 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 1 Gold Lettings Agency of the Year Awards 2014 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

Intercounty and its branches won The Negotiator Awards in one year, most recently 2019.
Negotiator Awards winners in one year, the group and its branches: 2019.
Negotiator Awards by year, 20192019 2 Gold The Negotiator Awards 2019 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Intercounty a message.
Bishop Stortford has the most, with 1,610 reviews rated 4.7 out of 5, followed by Bishop's Stortford (21 North Street) with 1,305.
The 12 Intercounty offices, by town:
Yes. In The Trusted Agent 2026 awards, Bishop's Stortford won Platinum and Harlow won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 8 other industry awards since 2012.