Trusted Agent profile · West Midlands and Oxfordshire

Green and Company estate agents in Tamworth, Birmingham, Sutton Coldfield and 4 more

4.6

★★★★★ Excellent

2,009 reviews across 16 offices and 3 platforms

www.green-property.com

Green and Company has 16 offices, in Tamworth (two offices), Birmingham (five offices), Sutton Coldfield (five offices), Solihull, Wantage, Castle Bromwich and Erdington (West Midlands and Oxfordshire). Together they have 2,009 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.6 / 5

1,977

Reviews on Google

All 16 offices

Trustpilot logo

31

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers1 review

5.0 / 5 I was very pleased with the friendly customer service and friendly advice I received when buying a property through Green & CoTom, 29 November 2016Read the review from buyers

Our offices

Green and Company's 16 offices, most reviewed first. Each has its own page.

Latest reviews from every Green and Company office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Helpless and arrogant. They choose buyers who need to qualify so many ridiculous requirements

Yuan · 29 July 2019 · Green and Company Sutton Coldfield (Warwick House 9 High Street)

Agent replied

We are sorry that you feel the way that you do. However, there is a need for us to qualify potential buyers on behalf of our vendors/landlords.

1/5

Google

Very poor service,dodgy dealings.considering their repute,made error asking them to sell my property,it was in high demand area,without doing any checks on available funds of prospective buyer,they forwarded me offer and upon asking them repeatedly whether buyer has funds ,they lied to me and after a month when there was no contact from buyer or their solicitor,I contacted green and Co,only to be told that buyer is in a chain,he is selling his house and will buy my house after sale,I wanted to decline offer but the staff kept asking me to wait and they are contacting buyer and their solicitor,it took me nearly 5 months to get rid of this agent and sell via a different agent with in short span of time,very unhappy with their sales team,bunch of tired ???? individuals with no passion for work or improving their lives Or getting any pride in what they do.shme on you.

Sheb · 29 July 2019 · Green and Company Sutton Coldfield (Warwick House 9 High Street)

Agent replied

Assuming the property was in the name of Sheb Kahn we cannot find any information on our database relating to the marketing of a property. We'd be grateful if you could contact our Customer Care team (http://www.green-property.com/branches/customer-care-team) and we would be more than happy to look into this matter for you.

3/5

Google

It took a very long time for this estate agent to get back to me and offer any price on the house but didn't measure up when they arrived - there are other estate agents out there I think they need to get their act together a little bit better I was very disappointed- a company that has such a big reputation

John · 29 July 2019 · Green and Company Sutton Coldfield (Warwick House 9 High Street)

Agent replied

Thank you for taking the time to provide feedback John. If you recall the appointment was re-arranged numerous times by yourself which did delay us being able to offer you an opinion regarding a marketing price. However, on the appointment Jonathan offered you a verbal opinion regarding a suggested marketing price. He also confirmed this in writing to you. I'm not entirely sure how we could have offered "you a price" any quicker. If you had of given Jonathan instructions to sell your home on the appointment he would have gone ahead and measured up the property. Regards Green and Company

2/5

Google

As a buyer I received terrible customer service from Green and Co. We lost hundreds of pounds trying to purchase a property that was labelled as 'legal ready' when there were unresolved issues. We were made to feel guilty for pulling out. Would never use Greens in future

Dawn · 29 July 2019 · Green and Company Sutton Coldfield (Warwick House 9 High Street)

Agent replied

Thank you for taking the time to provide feedback regarding your proposed purchase last year. Having looked at the property file I disagree that you received “terrible customer service” because I can see that there was regular contact throughout the transaction. At the time you raised your concerns regarding the marketing in relation to “Legal Ready”. We explained that “the term ‘Legal Ready’ when seen on the marketing details of a listed property is used to advise potential buyers that the seller HAS instructed a solicitor to act for them once a sale has been agreed with all the basic Land Registry title documentation purchased and property information requested is to hand.”. You were also aware that the vendor was an elderly lady that had recently lost her husband. Proceedings weren’t helped when it transpired some years ago that the sellers husband had sold part of the garden and a charge had been placed on the land in question. This had to be dealt with by the sellers conveyancer. Within the conveyancing period you requested a reduction for electrical work and then a further reduction from the agreed purchase price due to the conveyancing delays set out above. Our client could not afford to reduce the selling price any more than had been agreed. It was for this reason you decided to withdraw from the purchase of the property. We did all that we could to help you purchase this property and I am disappointed to read your comments but I wish you all the best for the future. Regards Green and Company.

1/5

Google

Worst estate agent I have come across.Can’t process simple requests and REALLY Bad Attitude from office staff when questioned.I now understand why estate agents have no qualifications, just loads of chat .i see they respond to people telling the truth on this medium with a real defensive attitude,if they focused on the job in hand they might not get so many absolutely negative reviews .Time for a change in management and direction,

Peter · 29 July 2019 · Green and Company Sutton Coldfield (Warwick House 9 High Street)

Agent replied

Thank you for taking the time to provide feedback. Having spoken to the staff at the office I believe that they did all that they could to answer and deal with your enquiries and I am sorry that you feel that this was not the case.

1/5

Google

Bad experince Linda rude to me in shop and on phone

Fen · 29 July 2019 · Green and Company Sutton Coldfield (7 Boldmere Road)

Agent replied

Thank you for your feedback. I have searched our management software and I cannot find your details based on the aforementioned information. If you can email me (customercare@green-property.com) I will endeavour to look in to the matter for you. Kind regards Green and Company

1/5

Google

Rating only, no written review.

Mark · 29 July 2019 · Green and Company Sutton Coldfield (34 Walmley Road Walmley)

Agent replied

Hi Mark We are sorry to see that you are not entirely happy with the service received. Having looked at our case management system we cannot reference your experience with the Walmley office however we have "Mark Morris" registered at our Tamworth office? If possible, we would like to be able to rectify matters for you. Please email our Customer Care team (customercare@green-property.com) and they will liaise with you. Kind regards Green and Company

4/5

Google

Recently brought a house off them, had a few issues. It was more with the seller then these, but overall they kept you in the loop and answered any questions for us, even stayed behind when we stormed down there to try find out why our move date was moved from the next day (Wednesday) to the Friday, again not their fault but with the buyer we was buying from. They were willing to help.

Katie · 29 July 2019 · Green and Company Sutton Coldfield (34 Walmley Road Walmley)

1/5

Google

The valuer over valued the property by 20k and gave the impression it would be in demand at that price. When I turned down the first offer made and subsequently the second offer by a different buyer I was told the asking price was far to high and we wouldn't get that even if the house was closer to the Walmley boundary. I said why did your agent value it at this and I was told that they were testing the water, but this is certainly not what he said at the time. I didn't find dealing with them very pleasant at all and as the sale was following a bereavement I felt that they didn't show any understanding of the situation. I often ended up speaking to different people who sometimes didn't know the latest regarding the sale.

Eva · 29 July 2019 · Green and Company Sutton Coldfield (34 Walmley Road Walmley)

Agent replied

Dear Eva Thank you for taking the time to provide us with your feedback. I have searched our case management system and I can't find your information on our system (I have used "Eva Fripp" as a search). If you would be good enough to email our Customer Care Manager, Tara Kelly, (customercare@green-property.com) and Tara will investigate your issues and liaise with you to resolve them. Kind regards Green and Company

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Green and Company and its branches won awards at The British Property Awards in five years, most recently 2025.

British Property Awards winners in five years, the group and its branches: 2021, 2022, 2023, 2024, 2025.

British Property Awards by year, 2021 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Green and Company

Which Green and Company office has the most reviews?

Green & Company Tamworth Sales has the most, with 234 reviews rated 4.5 out of 5, followed by Green & Company Great Barr Sales with 209.

Where are the Green and Company offices?

The 16 Green and Company offices, by town:

Has Green and Company won any awards?

Yes. At The British Property Awards 2025 its branches won 2 Gold, 1 Silver and 1 Bronze award. The group and its branches have also won 9 other industry awards since 2021.

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