Trusted Agent profile · Sutton Coldfield, West Midlands
★★★★★
104 reviews across 1 platform
Warwick House 9 High Street, Sutton Coldfield, West Midlands, B72 1XH
Part of Green and Company, see every office.
Green and Company's office in Sutton Coldfield, West Midlands, at Warwick House 9 High Street, is rated 3.7 out of 5 across 104 reviews on 1 platform, including 104 Google reviews rated 3.7.
Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
1/5
GoogleI will give 0 if possible for recommended Ashley James Solicitors, absolutely rubbish
Disappointed to read your comments. Please email me at customercare@green-propertry.com and give me a brief overview of your complaint, and I'll take it up directly with Ashley James. Regards Paul Ivens
5/5
GoogleWe are just about to move property’s after 2.5 years renting and from my first enquiry to my last Kirsty the tenancy manager has been nothing but fantastic. Every single conversation I have had with her has made me feel at ease and well looked after, I can’t recommend her service enough she is a credit to not only the company but the industry.
Thanks for taking the time to leave a review, Stark; it is much appreciated.
1/5
GoogleIf you seen the series suits. Then these are in line with them. Just because a landlord decided not to go with us, green and co try to say our referencing failed which hadn't in in fact we passed but they still kept our deposit. Scammers at their finest. If a person stole a phone on the street it's robbery. Thief's at their finest
Thank you for leaving a review, Jeven. Your comments were passed over to the letting team, and I understand that your complaint has been resolved and your holding deposit has been returned. On behalf of the company, I can only apologise and wish you all the best in the future. Kind regards Paul
5/5
GoogleThank you to Jacquie, Jonathan and Kirsty for you professionalism, diligence and tenacity in getting our house sale across the line. Your customer service was great- always cheerful, helpful and constructive in your advice. We are very …
Thank you for leaving a review Judy, much appreciated.
5/5
GoogleWould highly recommend, staff are so helpful in helping when needed and they made the letting process so quick and easy as a first time renter. Cannot fault them one bit :) from a very happy client thank you.
Thank you for taking the time to leave us a review, Rani; it's very much appreciated.
5/5
GoogleWe recently sold through Green and Company and they were brilliant throughout. We had been on with a couple of agents but had no luck selling our flat and viewings were few and far between until Green and Company and in particular Jacquie Harvey took over. I was very pleased with the hard work and dedication put in not only to sell our property but also to help the sale advance and complete. There were a few issues along the way especially as our buyers were based in Hong Kong and without Jaquie helping I don't think the sale would have gone through, definitely not as smoothly as it did. I would definitely recommend Green and Company to my friends and family, fantastic customer service from start to completion.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI'd recommend Green & Company Sutton Coldfield to anyone because they single-handedly kept our chain from falling through due to a terrible solicitors used on one side of the chain. In particular, Jacquie was incredible. She calmed me down, stopped the tears and reasoned with difficulties on both sides of our chain. Without her we would not be in our house now. Jacquie worked above and beyond, often into the evenings and would call me before office hours in the final stages to try and make sure things would still going to plan. If we were to sell again - I would personally give Jacquie a call straight away. There is no other agent in Sutton Coldfield / surrounding areas that I would use. Do not waste your time elsewhere, if Jacquie on the rare occasion wasn’t around to take a call - several members of Green & Co stepped in from several different sites and got up our notes (which are stored on a intranet system I believe, making it easy for anyone at Green & Co to add notes) and caught us up with what was happening as and when it happened. Their communication is SEAMLESS. We always knew where we stood. We had gone with another local agent to begin with and got no viewings for 6 WEEKS! Once we moved to Green & Co - we sold in a week, with 2 offers and 5 viewings in the first few days, which is due to their reputation, their list of clients and their proactive nature. If you are looking for solutions NOT problems, you must go to Green & Co. Huge thank you to all of the team, you guys are absolutely outstanding. Well done!
5/5
GoogleFantastic service, the staff go above and beyond at every stage. They are always on hand for advice, are knowledgeable and up to date with new legislation that I can't personally keep up with! And they are so friendly and understanding. Would highly recommend 👌 Thank you James, Anita and Amy for all of your continued support 🙏
5/5
GoogleFantastic service, the staff go above and beyond at every stage. They are always on hand for advice, are knowledgeable and up to date with new legislation that I can't personally keep up with! And they are so friendly and understanding. Would highly recommend 👌 Thank you James, Anita and Amy for all of your continued support 🙏
1/5
GoogleThey never answered phone calls, left voice mail no one called. Send an email no one answers. We go to their office and they show us 3 houses. We apply for one and after two weeks no answer. Very bad experience.
Thank you for taking the time to leave a review, and I'm sorry to read about your recent experience. I have passed your comments on to the regional director of our Letting division.
5/5
GoogleJacquie and the team were ace. We had a particularly difficult experience with our chain breaking three times over the course of a 6month period, but Jacquie was calm and collected all the way through. I am a bit of a control freak, but …
1/5
GoogleAs a rental agency we have been dealing with for two years now they are useless a complete lack of contact and when they do they claim they have been trying to contact us dispite having two contact numbers for us . We are still waiting for the contract to renew our tenancy agreement which should have been signed weeks ago . When you finally get a house inspection and report items such as damp etc you never hear anything . The gas inspection for the property is always done late and this time the boiler has a problem and you've guessed it not a word back from them. I very strongly recommend that you chose a much better agent
Further to your feedback I have spoken to our Management Department and inspected the file in relation to your tenancy. Based on the file notes I strongly disagree that there has been a “complete lack of contact”. A reminder regarding the tenancy agreement was sent to you on the 3rd July advising that the landlord had agreed to extend your tenancy agreement. The department has also tried contacting you regarding an inspection. The gas safety certificate was due to expire on the 26th September and our contractor carried out a new inspection and issued a revised certificate on the 26th September. A quote regarding the boiler has also been obtained and sent to the landlord for approval, which has today been given the go ahead. We are here to help you and I would strongly recommend contacting our Management Team, who will do all that they can to resolve any issues that you have. Regards Paul Ivens
1/5
GoogleThe new lettings team never answer the phone. I have been trying for over a week on different days and times. I also left several voicemails. Emails and online enquiries also do not get answered. Appalling service.
I'm very sorry that you haven't been able to contact us or receive a reply from the Letting team. I've passed your comments on to them and asked them to contact you. EDITED can you please email me directly with your telephone number so I can ensure you are called? customercare@green-property.com for the attention of Paul.
1/5
GoogleVery poor service,dodgy dealings.considering their repute,made error asking them to sell my property,it was in high demand area,without doing any checks on available funds of prospective buyer,they forwarded me offer and upon asking them repeatedly whether buyer has funds ,they lied to me and after a month when there was no contact from buyer or their solicitor,I contacted green and Co,only to be told that buyer is in a chain,he is selling his house and will buy my house after sale,I wanted to decline offer but the staff kept asking me to wait and they are contacting buyer and their solicitor,it took me nearly 5 months to get rid of this agent and sell via a different agent with in short span of time,very unhappy with their sales team,bunch of tired ???? individuals with no passion for work or improving their lives Or getting any pride in what they do.shme on you.
Assuming the property was in the name of Sheb Kahn we cannot find any information on our database relating to the marketing of a property. We'd be grateful if you could contact our Customer Care team (http://www.green-property.com/branches/customer-care-team) and we would be more than happy to look into this matter for you.
1/5
GoogleCall up 2 weeks prior to view a propery. Told work is being done and put me on a list for a call back. Call in for an update to find the property is now taken.
I'm sorry to read about your recent experience with our Sutton lettings office. I have passed your comments on to the division's Regional Director.
5/5
GoogleJacquie and her team at Sutton Coldfield office was Professional, helpful and always willing to go the extra mile.Our buyers where perfect but sadly did not have the best solicitors and it was Jacquie that was straight on top …
5/5
GoogleExcellent service from end to end. Their staff were friendly and responsive and their portal had every detail you needed. Moving is always a challenging time, however, they defintely made it easier. I would 100% recommend and appreciated the little move in pack they game me as well.
1/5
GoogleRented properties with green and co for the last 3 years, however the women that answers the phone is abrupt, rude and only god knows how she has managed to get a job in customer service, awful women
Hi Declan, Thanks for taking the time to leave a review and apologies in advance with the way you say you have been spoken to. I have passed your comments on to Steve who runs our Lettings division and he will be looking into this. Kind regards Paul
1/5
GoogleWorst estate agent I have come across.Can’t process simple requests and REALLY Bad Attitude from office staff when questioned.I now understand why estate agents have no qualifications, just loads of chat .i see they respond to people telling the truth on this medium with a real defensive attitude,if they focused on the job in hand they might not get so many absolutely negative reviews .Time for a change in management and direction,
Thank you for taking the time to provide feedback. Having spoken to the staff at the office I believe that they did all that they could to answer and deal with your enquiries and I am sorry that you feel that this was not the case.
5/5
GoogleAbsolutely the best agency I have ever rented from. Very supportive also quick with repairs and everything else. Great customer service honestly I would definitely recommend!
Thank you for taking the time to leave a review Romana, much appreciated.
5/5
GoogleWe have been using Green & Company for a while now and have been very pleased with the service they offer. Quick to respond to any issues and always prompt with payments and paperwork. Callum and the team are first rate.
1/5
GoogleDear Sellers, I request to go with a company that follows up your house sale enquiries well and they don't respond or get back to us as a buyer. Even after chasing them so many times they don't respond at all. Very poor service to buyers and it will definitely put the buyers off. Not sure, why would they do that.NegativeResponsiveness, Professionalism
Thank you for providing feedback. I am disappointed to learn that you did not receive feedback in relation to your purchase which would not normally be the case. If you would be good enough to email us at customercare@green-property.com to enable me to look in to the matter for you. Kind regards Paul Ivens
5/5
GoogleWe have worked with Green & Co in great barr for many years and they have rented out our properties for us and always provide an excellent thorough Service. James is always happy to help.
3/5
GoogleIt took a very long time for this estate agent to get back to me and offer any price on the house but didn't measure up when they arrived - there are other estate agents out there I think they need to get their act together a little bit better I was very disappointed- a company that has such a big reputation
Thank you for taking the time to provide feedback John. If you recall the appointment was re-arranged numerous times by yourself which did delay us being able to offer you an opinion regarding a marketing price. However, on the appointment Jonathan offered you a verbal opinion regarding a suggested marketing price. He also confirmed this in writing to you. I'm not entirely sure how we could have offered "you a price" any quicker. If you had of given Jonathan instructions to sell your home on the appointment he would have gone ahead and measured up the property. Regards Green and Company
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Green and Company's Sutton Coldfield office has 104 reviews across 1 platform: 104 on Google.
Green and Company Sutton Coldfield is rated 3.7 out of 5 across all 104 reviews, and 3.7 out of 5 on Google from 104 reviews.
Green and Company Sutton Coldfield, Warwick House 9 High Street, Sutton Coldfield, West Midlands, B72 1XH.
