Green and Company reviews

Thank you for your feedback. Having had a look at the property file I can see that we have had a lot of correspondence with the landlord over the damp. To be fair to the landlord he accepted the issues and paid a significant amount of money to resolve the problems. From what I can see you were kept up to date regarding the work required, which did take time due to the nature of the work required. Our staff did all they could to resolve the problem with the landlord and we feel your feedback is not representative to the problems that you have highlighted.

Thank you for taking the time to provide feedback. I have looked at our case management system, and I can see that you and are your partner are registered with us looking to rent a property up to a maximum of £875 per month. When the property became available again, an application match was run by the letting staff for tenants looking to rent between £900 to a £1000 per month. Because you had indicated, you were looking at a maximum rent of £875 the match that we ran failed to tag you in the search. The property was indeed inundated with interest from prospective tenants. In addition to this, the landlord was very particular. She set out strict criteria that we had to adhere to when selecting a suitable tenant which is why it took a while to obtain instructions from our landlord. However, I can confirm that your details were passed on to the landlord for her to consider your application. Unfortunately, it was the landlord who decided to accept another application. I have looked at our telephone system, and there are seventeen calls between yourselves and our office within the period that you are referring too. At no time would any member of staff elect not to take your telephone call. In summary, I can only apologise that we failed to contact you when the property was re-marketed and you had to contact ourselves to make the point that you had already expressed an interest in renting the property earlier in the year. However, this was not the reason why we were not able to offer the property to you. Regards Steve Barker, Regional Manager

Thank you for taking the time to provide feedback. I have looked at our case management system, and I can see that you and are your partner are registered with us looking to rent a property up to a maximum of £875 per month. When the property became available again, an application match was run by the letting staff for tenants looking to rent between £900 to a £1000 per month. Because you had indicated, you were looking at a maximum rent of £875 the match that we ran failed to tag you in the search. The property was indeed inundated with interest from prospective tenants. In addition to this, the landlord was very particular. She set out strict criteria that we had to adhere to when selecting a suitable tenant which is why it took a while to obtain instructions from our landlord. However, I can confirm that your details were passed on to the landlord for her to consider your application. Unfortunately, it was the landlord who decided to accept another application. I have looked at our telephone system, and there are seventeen calls between yourselves and our office within the period that you are referring too. At no time would any member of staff elect not to take your telephone call. In summary, I can only apologise that we failed to contact you when the property was re-marketed and you had to contact ourselves to make the point that you had already expressed an interest in renting the property earlier in the year. However, this was not the reason why we were not able to offer the property to you. Regards Steve Barker, Regional Manager

Thank you for providing feedback. We would like to get to the bottom of your issue because we have more than enough staff answering the phone all day, everyday and we have enough data available for us to be able to track your calls to see why thy weren't answered. Please email customercare@green-property.com and I guarantee you will receive a reply.

Good morning Vee. I write to confirm that in the scenario you have described we do indeed act for the vendor. However, unless the sale proceeds to completion of contracts we do not receive payment for the services provided so it is in our interest to try and ensure that all sales agree proceed to completion. Equally we do not "discriminate against people of colour". If you would like to make a formal complaint please email customercare@green-property.com and we will investigate the matter further. Kind Regards Green and Company

A landlord is reasonably entitled to request certain information from a prospective tenant when deciding whether to grant a tenancy. In doing so, it is envisaged that the information will be correct and accurate. Where a tenant provides assurances that any queries, raised as a result of the information provided, have been resolved then the landlord can accept these in good faith and proceed with further checks by a referencing company. In circumstances where these issues remain unresolved then a landlord is entitled not to proceed to grant a tenancy. It is always hoped that an application made by a tenant will proceed smoothly.

Thank you for providing feedback. Having looked at our case management system I can see that we have emailed you 7 properties between the 26th of May and the 11th of June. We also sent two properties via text message on the 26th of May. Please call us if you didn't receive them so we can double check your contact details.

When our Letting Management team received your email (31st January) regarding the issue raised about the central heating boiler they took action at 8.30am and engaged our contractor. The quote was approved with the landlord and the contractor agreed to attend to the work the following day (today) to complete the repair. Clearly a boiler breakdown is unusual and this was made worse by the fact it was extremely cold so I understand the inconvenience that this has caused you. Any issues experienced out of hours are generally dealt with by the tenant and reasonable costs are then refunded subject to the landlords approval. However, this is incredibly rare and most property related issues are dealt with and rectified the following day without any inconvenience to the tenant. The management team will do everything possible to ensure the boiler is repaired today. Regards Green and Company

Hi Catalina, thank you for leaving feedback. I don't know why you haven't been able to contact us and apologies that this has been the case. If you still haven't been able to speak to us please email customercare@green-property.com and we will ensure that your enquiry is sent to the correct department. Regards Green and Company.

We would never force anyone to do anything. However, we would be more than happy to look in to the matter for you. If you would like us to please contact us through our Customer Care which can be found here http://www.green-property.com/branches/customer-care-team

Thank you for providing feedback Louise. Having looked at our case management system it would appear that our last contact with you was back in October 2019 so I can't see what might or might not have led to you only giving us two stars. We would be more than happy to look in to it for you. If you would like us to please email us on customercare@green-property.com and we will look in to it for you.

Thank you for your feedback, very much appreciated.

Thank you for taking the time to provide feedback. I have looked into your file and I can see that we have arranged for contractors to attend the property to carry out some work in relation to door locks. However, the landlord does have the right to ensure certain items remain as they are which, I believe, has been communicated to you. If you have any outstanding queries please contact the management team who will be happy to help you.