Trusted Agent profile · West Midlands and Oxfordshire

Green and Company estate agents in Tamworth, Birmingham, Sutton Coldfield and 4 more

4.6

★★★★★ Excellent

2,008 reviews across 16 offices and 3 platforms

www.green-property.com

Green and Company has 16 offices, in Tamworth (two offices), Birmingham (five offices), Sutton Coldfield (five offices), Solihull, Wantage, Castle Bromwich and Erdington (West Midlands and Oxfordshire). Together they have 2,008 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.6 / 5

1,976

Reviews on Google

All 16 offices

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

All 16 offices

Trustpilot logo

31

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers1 review

5.0 / 5 I was very pleased with the friendly customer service and friendly advice I received when buying a property through Green & CoTom, 29 November 2016Read the review from buyers

Our offices

Green and Company's 16 offices, most reviewed first. Each has its own page.

Latest reviews from every Green and Company office

Newest first, from every platform, with the office each review is about. First names only.

2/5

Google

As a buyer I received terrible customer service from Green and Co. We lost hundreds of pounds trying to purchase a property that was labelled as 'legal ready' when there were unresolved issues. We were made to feel guilty for pulling out. Would never use Greens in future

Dawn · 26 August 2019 · Green and Company Sutton Coldfield (9-11 High Street)

Agent replied · 24 August 2024

Thank you for taking the time to provide feedback regarding your proposed purchase last year. Having looked at the property file I disagree that you received “terrible customer service” because I can see that there was regular contact throughout the transaction. At the time you raised your concerns regarding the marketing in relation to “Legal Ready”. We explained that “the term ‘Legal Ready’ when seen on the marketing details of a listed property is used to advise potential buyers that the seller HAS instructed a solicitor to act for them once a sale has been agreed with all the basic Land Registry title documentation purchased and property information requested is to hand.”. You were also aware that the vendor was an elderly lady that had recently lost her husband. Proceedings weren’t helped when it transpired some years ago that the sellers husband had sold part of the garden and a charge had been placed on the land in question. This had to be dealt with by the sellers conveyancer. Within the conveyancing period you requested a reduction for electrical work and then a further reduction from the agreed purchase price due to the conveyancing delays set out above. Our client could not afford to reduce the selling price any more than had been agreed. It was for this reason you decided to withdraw from the purchase of the property. We did all that we could to help you purchase this property and I am disappointed to read your comments but I wish you all the best for the future. Regards Green and Company.

5/5

Google

We move a lot with my work globally and the quality of an estate agent’s service becomes somewhat of a deal breaker when setting up your expectations about the area. Maybe it shouldn’t, but it does. They are usually the first people we get to meet in a new area and we tend to take their professional and personal attitude, to a certain degree, as a “sign of things to come”. I have met Green & Co Lettings, Sutton Coldfield, searching for the next family rental in the UK. There are several things we were impressed with Green & Co during the whole process. Initially a young man, Callum, helped me with a viewing. He was kind and patient with my never-ending inquiries. Later on, another property came up in their portfolio, the one we ended up renting. The gentleman who helped us with the viewing was equally patient, understanding and informative. Both were professional, yet personable. We decided to apply and were then in the safe hands of Sarah. She handled our application amicably. She does an excellent job dealing with all aspects of the process. She went above and beyond our expectations, working late to get our documents ready and being there whenever we needed help. On the day I got the keys, I was greeted by Miss Harper and staff in the office. They were genuinely friendly, warm and welcoming. Their energy, positivity and charm made us feel at “home”. Green & Co uses a portal to manage your application. It gives clarity and manages expectations. User interface was very well thought of. Some ideas (deadlines etc.) might need further tweaking, but overall the portal was a very positive experience). One would assume this to be the industry standard. Why is it not? Through the portal, we were able to manage our communication, documents, payment, contract etc. We were in the loop for every step of the way. When we had occasional queries, Sarah and accounting department were quick to respond, clear and precise. Well done! Lastly as a general remark. We are pleasantly surprised by the quality of service we receive in and around Birmingham. Our benchmark is our interaction with several estate agents at varying capacities during our time in many cities around the globe, for the last 20 or so years. We have had the "privilege" of experiencing almost rude unhelpful arrogance, know-it-all snobbery and off-putting personality shortfalls of many estate agents across continents. This continued with some Surrey agents here in the UK. Hence, we were a bit unsure of what to expect in Birmingham. All Birmingham estate agents* were a breeze to deal with. Decent, down to earth people there to help doing their best. Green & Co Sutton Coldfield Lettings was not an exception. Thank you, Sarah and team for a hassle-free, pleasant experience. We strongly recommend their services to anyone looking for a rental in the area. Trust me, you are in safe hands. *Please see my other reviews for Places Birmingham and Maguire Jackson.

Hakan · 26 August 2019 · Green and Company Sutton Coldfield (9-11 High Street)

5/5

Google

Chris was fantastic throughout the whole process. Always at the end of the phone or email when needed and always swift with answers needed as well as moving us in extremely quickly. Brilliant experience all the way through.

Sasha · 31 July 2019 · Green and Company Wantage

Agent replied

Sasha, thank you so much for your kind comments. Chris and his team thrive on positive feedback and that only comes when you go that extra mile for people. Best wishes for the future.

2/5

Google

Very friendly and on the ball when they want your business. Initially had to make 3-4 phone calls to have all the mistakes (12 photos that were repetitive, incorrect descriptions on at least 3 of the rooms, incorrect floor plan for downstairs) on the websites rectified to give accurate description of property. When I called to advise that we would not be using their recommended solicitors due to cost, the agent we'd been dealing with never bothered with us again and we had to make phone calls to them for updates. Only found out we had a viewing during a chase up call! However, during any contact with the staff, they were all very pleasant and courteous. As I stated in an email to them, they were very on the ball when it came to sending their invoice!! No response.....

Debby · 31 July 2019 · Green and Company Birmingham (937 Walsall Road)

Agent replied · 30 July 2023

Hi Debby, thank you for taking the time to provide feedback. I am sorry to read that you were not completely satisfied with the level of service received and we will take up the matter with the branch manager. Regards Green and Company

1/5

Google

AVOID.... Ive been interested in a few Greens properties recently to find they are selling them using modern day auction methods, which are a nightmare and incur additional costs and fees before securing the property. I didn’t bother putting in an offer and instead walked away. Why can’t they just sell houses like everyone else?? Is it because this method generates more profit for Greens and leaves everyone else out of pocket??

Stuart · 29 July 2019 · Green and Company Tamworth (13 Colehill)

Agent replied

99% of our properties are sold in the traditional way. The properties that are entered in to an auction are done so based on the instructions that we we receive from our client. Purchasing a property at auction has always carried additional fees that are incurred by the purchaser. However, all buyers are made aware of these fees before any commitment to purchase has been made. There are many benefits buying at an auction most notably would be the fact that the buyer obtains the sellers commitment to sell immediately. We accept that buying a property at auction isn't for everybody and we are sorry that you feel the way that you do. As stated earlier most of our properties are not sold via an auction and our branch staff would be more than happy to help you, find a suitable property, that isn't being sold at auction.

5/5

Google

A first class service provided by efficient and knowledgeable staff who worked diligently to ensure the whole process was as fast and trouble free as possible.

Jill · 29 July 2019 · Green and Company Tamworth (13 Colehill)

1/5

Google

For the last six months Greens have been dealing with the sale of my Mothers property. I am extremely disappointed with the communication and feedback received. I would not recommend this to anyone.

Darren · 29 July 2019 · Green and Company Tamworth (13 Colehill)

Agent replied

Thank you for taking the time to provide feedback. I have spoken to our branch manager, Claire Wax, and understand that we did arrange eleven viewings and receive two offers both of which didn't proceed. The file notes suggest that there was a good level of feedback but I can only apologise, to you, for feeling that this was not the case. All the very best. Paul Ivens

1/5

Google

Agent was obstructive in putting our offer to the vendor until they "financially qualified" us even though we supplied an aip. They kept pressuring to use their financial advice even though we had this already arranged with our trusted advisor. They were rude and unhelpful. Would recommend buyers and sellers to be wary.

John · 29 July 2019 · Green and Company Sutton Coldfield (1 Carlton House 18 Mere Green Road)

1/5

Google

I was interested in 5 properties managed by them and wanted to view first, but they were really hopeless. I wasn't able to view any at the end. I found other estate agents much more friendly and helpful.

Yuan · 29 July 2019 · Green and Company Sutton Coldfield (1 Carlton House 18 Mere Green Road)

Agent replied

Although your comments do not specifically relate to our Mere Green office we will take them up with Lettings department. However, please accept our sincere apologies for feeling the way that you do after dealing with them.

5/5

Google

The team worked very hard to market, then sell, my property. I was well advised and kept informed, both verbally and in writing, at all stages of the selling process. Becky was positive and energetic throughout the sale. My thanks to all.

Geoffrey · 29 July 2019 · Green and Company Sutton Coldfield (1 Carlton House 18 Mere Green Road)

5/5

Google

This has been a lovely experience, the team at Greens have been so supportive, helpful and friendly throughout and their professionalism and knowledge first class. Selling a house is meant to be stressful but they made sure it was a smooth process and we got a lot more for our house than other Estate Agents had suggested! Highly recommended - use them!

Jem · 29 July 2019 · Green and Company Sutton Coldfield (1 Carlton House 18 Mere Green Road)

2/5

Google

not very epic .......... dissapointed

Nateus1 · 29 July 2019 · Green and Company Sutton Coldfield (1 Carlton House 18 Mere Green Road)

Agent replied

Thank you for taking the time to provide feedback. From the information above it is not possible for us to look in to your comments. If you can email us (customercare@green-property.com) we will look in to the matter further. Kind regards Green and Company

1/5

Google

We offered over week ago on house in great barr and also sent all paperwork they asked me for. The staff have been telling lies about updates whenever I have called them, spoke to someone called andrea or amanda who told me my offer was highest because I was first to view the house. Then the manager calls me to decline my offer even though I was told I was higher then others - she could not give me a good reason so now we know she is lying as well. Not happy with the manager and staff member at green estate agents great barr. Very poor service towards customers!

Pam · 29 July 2019 · Green and Company Sutton Coldfield (1 Carlton House 18 Mere Green Road)

Agent replied

Thank you for taking the time to provide feedback regarding our Great Barr office. Having looked into the matter I can confirm that your offer was amongst the highest that we received. All offers were submitted to our client who decided to accept an alternative offer based on the buyer’s position. The offer amount was ultimately not the deciding factor. Our agency staff updated you in a timely manner and provided factual information at all times but must take their final instructions from our vendor. We understand your disappointment that your offer was not accepted, on this occasion, but we would be more than happy to assist you in finding another suitable property. Regards Green and Company

5/5

Google

Excellent service and range of properties. Very professional in regards to managing our expectations and their financial services advisor was brilliant

Mancave · 29 July 2019 · Green and Company Sutton Coldfield (1 Carlton House 18 Mere Green Road)

Agent replied

Many thanks for taking the time to provide some feedback, much appreciated.

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Questions about Green and Company

Which Green and Company office has the most reviews?

Green & Company Tamworth Sales has the most, with 234 reviews rated 4.5 out of 5, followed by Green & Company Great Barr Sales with 209.

Where are the Green and Company offices?

The 16 Green and Company offices, by town:

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