Trusted Agent profile · Dorset
★★★★★
1,415 reviews across 13 offices and 4 platforms
Goadsby has 13 offices, in Bridport, Bournemouth (three offices), Salisbury, Weymouth (two offices), Poole (two offices), Verwood, Ferndown, Broadstone and Wareham (Dorset). Together they have 1,415 reviews on four platforms, rated 4.6 out of 5 overall.
1,364
Reviews on Google
All 13 offices
5
Reviews on Yell
All 13 offices
44
Reviews on Trustpilot
Business-wide
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Goadsby's 13 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Goadsby, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Goadsby is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have been delighted with Goadsby at Wareham. They kept us informed throughout the sale and were very helpful, polite and courteous. It was clear they work well as a team. We thank them for a stress free sale. Kind regards to all the staff. Paula and Peter
Hi Paula & Pete thank you so much for taking the time to review the service you recieved from our Wareham team, so pleased we were able to help you with your sale. All the best and kind regards
5/5
GoogleExcellent from first viewing through to completion. Thank you Olivia
Hi Michelle, so pleased Olivia was able to assist you with your move. All the best and kind regards.
5/5
GoogleCallum was very professional and understood all our needs. He was extremely efficient, sympathetic and friendly regarding the valuation for probate.
Hi Kate, thank you for taking the time to review the service you received. I'm sure Callum and the team will be delighted to read your comments. All the best and kind regards.
5/5
GoogleDealing with the wonderful staff at Goadsby’s has been a pleasure, I had the difficult job of selling my late parents home. Not being local made this harder however nothing was a problem with the assistance from Alison, Sue, Harrison and Charlotte all provided me with the best help and kept me informed throughout the process and on the occasions I popped onto the Verwood I was always greeted by their smiling faces. Highly recommend
Hi Neil Many thanks for taking the time to review the service you have received from Ali and her team in Verwood. They shall be delighted to read your kind words. So pleased we have been able to assist at such a difficult time. All the best.
5/5
GoogleWe recently became tenants with Goadsby Wareham. They were very helpful throughout the whole process and kept us informed at each step. We feel secure knowing we can rely on them throughout our tenancy. Molly in particular made the whole process easy for us. Thanks again!
Hi Hayley, that is great to read! Thank you for taking the time to review our service, so pleased Molly was able to assist you with your move. All the best.
5/5
GoogleExcellent Agent responds quickly to assigned tasks related to the apartment.,Amin the best !!!!
Hi Elena, that is great to read, so pleased Amine was able to help you. All the best and kind regards
1/5
TrustpilotThe Estate Agent equivalent of stepping on Lego
If estate agents were a personality type, Goadsby would be the human equivalent of an unflushed toilet - a bit whiffy, always full of crap, and guaranteed to ruin your day. I rented through them for 4 years. The original agreement included a break clause I explicitly requested - essential for renters trying to survive the roulette of the UK housing market. Then came two extensions, both pitched as “same terms, just new rent” - and that line was repeated so many times, it might as well have been printed on the wallpaper. I was sent a short ‘memorandum of agreement’ with ONLY changed clauses listed - everything that remained the same was not included (as it didnt need re-acknowledgement), and I was explicitly told everything else stayed the same. Spoiler: it didn’t. Goadsby had quietly deleted the entire break clause. Poof! Gone. No warning. No strikethrough. No "Hey, just so you know we’ve removed your legal right to leave." No listing of it as changed in the memmorandum. Just a sneaky little contract magician act. So when I later served my 2-month notice, they hit me with a plot twist: “The break clause doesn’t exist.” And suddenly, I was being chased for 7 months' rent - over £7,000 - on a flat I was no longer living in. Turns out I am meant to be able to read invisible ink with a strike-through on a clause that wasnt even added to the changed clauses document. Baffling. Cue panic, legal advice (on my own dime), and weeks of high-stakes emails where logic went to die. In the end, I had to pay £3,000 just to keep my sanity and make it stop - while the landlord lost the same amount. No one won. Except, maybe, Louise from Goadsby, who I assume sleeps soundly wrapped in a cloak stitched from the tattered hopes of tenants past. Oh, and the cherry on top? On move-out day, I got a email two hours before a checkout inspection asking me to meet to return the keys - where I stood like a lemon at the property for over an hour until I realised no one was coming. Because apparently, I was supposed to bring the keys to their office and not be part of the checkout. Telepathy must be part of the service. Also - I wish I was making this up - one of their teen clipboard warriors once told me during an inspection to scrub my already pristine shower with a toothbrush and send in photo proof. Which I did. Out of spite. Final verdict? If you enjoy magic acts, gaslighting, contractual sleight of hand, and customer service so bad it deserves its own Netflix docuseries - Goadsby’s your gang. But if you're a tenant or landlord who values basic competence and communication? Run. Faster than they can bill you for council tax after you've moved out. Seriously, rent from a potato before you rent from or via Goadsby.
Thanks for taking the time to set out your experience in such detail, we’re sorry to read how strongly you feel, and we appreciate how stressful and upsetting this clearly was for you. We take allegations around tenancy documentation and communication extremely seriously. While we can’t discuss individual accounts in a public review platform, we would like to look into the what happened here. If you’re willing, please email me at john.ryall@goadsby.com with your full name, the property address, and the best contact number, along with the dates of the renewal(s) and your notice, so i can forward your complaint on to the correct member of staff so we can investigate properly and respond directly. We’re sorry again for the frustration this has caused, and we’d welcome the opportunity to review what happened.
5/5
GoogleIt was a real pleasure working with Hannah throughout the process of a sale we managed together. She was kind, responsive, and always a joy to communicate with. Her approach made everything feel smooth and well-coordinated. I’d be happy to work with her again anytime!
Hi Zaid Thank you for your very kind words which Hannah shall be delighted to read. So pleased she has been able to help with your sale. All the best.
5/5
GoogleHannah was brilliant. Extremely friendly and helpful. She kept me in the loop all the way though and was really proactive. Thank you so much Hannah.
Hi Emily Thank you for taking the time to review the service you have received from Hannah, she shall be delighted to read your comments. All the best.
5/5
GoogleWe had a great experience with Goadsby buying our first home. Tommy, Callum and George were brilliant.
Hi Chloe, so pleased to hear our team at Bridport were able to help you with your first time buy. Enjoy your new home! All the best and kind regards.
5/5
GoogleThe bournemouth office staff have been amazing while helping through a section 21. Morgan Garner managed to find a perfect flat for me and with so little time remaining got the docs all signed ready for my moving dates required. Thank you so much Morgan and good luck for the promotion to Ferndown. I'd also like to say thank you to Ellie, Emma and Alex. I'm sorry if I've missed anyone. Great team all of you and I really appreciate it.
Hi Thank you for your kind words and review of our lettings team in Bournemouth. They shall all be delighted to receive your feedback. All the best.
5/5
GoogleMorgan helped me to find my property with ease thank you Morgan
5/5
GoogleGreat service from all!
Hi Dominic Thank you for your 5 star review, delighted we have been able to assist. All the best.
5/5
GoogleFirst class service! Everyone we dealt with was not only professional but more importantly, personal. We had our house sold in a weekend, only because of their relationships with their buyers. Kept up to date with everything. We couldn't ask for more
Hi Peter This is really great to read! Thank you for taking the time to review our service. Ali and her team shall be delighted to read your comments. All the best.
5/5
GoogleUsed Goadsby to sell our house, very efficient, kept us upto date about viewings and really friendly team in the office who were always on hand to help with any questions. Would definitely use again
Hi Julie Many thanks for your kind feedback on the service you have received from Matthew and his team in Salisbury. We look forward to working with you again in the future, all the best.
5/5
GoogleWe have purchase a house and our impression is that all the members of the Team in Goadsby Ferndown are very professional and helpful. This estate agency is one of the best for doing viewings and the are very supportive during the whole conveyancing process. They will try the best to get things in the right direction.
Hi Ana, thank you for your kind review. So pleased our team at Ferndown were able to assist you with your move. All the best and kind regards.
5/5
GoogleExcellent service from Goadsby's in Bridport on my recent house sale. The team, George, Callum and Tommy, were very good at communicating, keeping in touch with me throughout the process and replying promptly to my queries. Highly recommended.
Hi Claire, that is great to read! Thank you so much for taking the time to review the service your received. I'm sure George and the team will be equally delighted to read your comments. All the best and kind regards
5/5
GoogleExcellent service from Tommy , quick to respond to any questions asked , it was refreshing to not have to constantly chase someone up for information.
Hi Jane, we aim to please, so it was so nice to see your kind review. Thank you for taking the time to feedback the service you received. All the best and kind regards.
5/5
GoogleRating only, no written review.
Hello Elina , Delighted to learn we have earnt a 5 star review from you . We wish you all the best with your retail unit in town .
5/5
GoogleSophie and her team achieved asking price for our house within days of listing. Delivering everything professionally and faultessly. I was initially hesitant to use a "chain" agent for a high value house however, they are head & shoulders above the competition in Broadstone & would not hesitate to recommend.
5/5
GoogleI had a great experience with Goadsby in Wareham during my recent house purchase. Gavin and the team were incredibly responsive and helpful from my initial enquiry right through to completion. They arranged viewings promptly and were always on hand to answer questions and keep things moving, ultimately helping me find and secure the perfect property in Wareham. I’m very grateful for their support throughout the process. Highly recommended!
HI Anthony, so pleased we were able to help you with your sale and purchase. I'm sure Gavin and the team will really appreciate reading your comments. All the best in you new home.
1/5
GoogleThey get the one star because they were entirely inoffensive during my actual tenancy. Unfortunately, three years after I move out they forward me a final warning (due the day of the email being sent!) from a debt collection agent, addressed to them, apparently from a bill due from my time in the house they rented me. I switched from this company immediately on moving in. They have clearly received multiple letters over the last few years, and have only chosen to contact me now that there's a final warning, and the cost of the debt has risen even more. They then have the absolute brass balls to tell me that there has never been any other correspondence about this, and that they have no idea where the multiple letters from the energy company and then the earlier letters from the debt collection agency which clearly precede a final warning could have been sent. Their complaints managed has since admitted to me that they have no record of any other correspondence about this at all. Best case: this is a group of utter incompetents, unable to manage a task with as many steps as reading a letter and then sending an email. Worst case: they have been caught with their pants down and are aware that they've failed to forward anything about this, and are now lying through their teeth to attempt to shift responsibility. Either way, on balance I can't honestly say I would recommend them unless you enjoy surprise bills, long circular conversations, and a total lack of any kind of accountability. If you were a dodgy landlord just looking to have someone manage your property and gouge your tenants though, these could be exactly the estate agents you're looking for.
Hi Andy So sorry to read your review which has been forwarded to our lettings director who shall look into this for you. All the best.
5/5
GoogleExcellent service and communication, thanks guys
Hi Jessica Many thanks for your 5 star review, really pleased we have been able to help with your move. All the best.
5/5
GoogleA huge thank you to Nathan, Chris, and the whole team at Goadsby Poole for their excellent service in selling my property. From the initial valuation through to completion, they were professional, proactive, and always kept me in the loop. Nathan and Chris were especially helpful, their knowledge of the local market, clear communication, and calm approach made the whole process smooth and stress-free. I’d highly recommend Goadsby Poole to anyone looking to sell in the area.
Hi Anthony, thank you for taking the time to review our service, so pleased were able to sell your home and also find you a property to move to! All the best in your new home. Kind regards
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bridport has the most, with 223 reviews rated 4.5 out of 5, followed by Bournemouth (114) with 216.
The 13 Goadsby offices, by town:
Yes. In The Trusted Agent 2026 awards, Bridport won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 3 other industry awards since 2018.
