Trusted Agent profile

Goadsby reviews

3.6

★★★★★ Good

117 reviews across 2 platforms

99 Holdenhurst Road, Bournemouth BH8 8DY

Goadsby's Bournemouth office at 99 Holdenhurst Road is rated 3.6 out of 5 across 117 reviews on two platforms, including 75 Google reviews rated 4.1. The 42 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.1 / 5

75

Reviews on Google

This office

Trustpilot logo

42

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.

5/5

Google

I have known Mark Nurse at Goadsby for many years and he is an outstanding professional in the commercial property sector. Mark is incredibly knowledgeable, meticulous in his work, and someone whose advice carries real clarity and value. Recently I needed his assistance and Mark immediately made the time to see me. He went through everything carefully and in detail, explaining the situation clearly and offering thoughtful, well-informed guidance. His calm, professional approach and depth of expertise made a huge difference and brought real confidence to the process. What truly sets Mark apart is his integrity, his attention to detail, and the genuine care he brings to his work. He takes the time to understand situations properly and provides advice that is both practical and insightful. I’m extremely grateful for his support and for the time he gave to help me. Mark is a fantastic ambassador for Goadsby and a true expert in his field. ⭐⭐⭐⭐⭐

Sarah · 16 March 2026

Agent replied · 16 April 2026

Sarah , what a wonderful review about Mark Nurse. We are not surprised to read about Mark's professionalism , but we truly value such feedback and will be sure to pass onto Mark . We value your continued support and hope we can help you again in the future. Best .

5/5

Google

We had a very positive experience with Goadsby. The team were extremely professional, responsive, and supportive throughout the entire process. They helped us finalise our commercial space much faster than we expected, making everything smooth and stress-free. A special thank you to Mark Nurse, who was outstanding from start to finish. His professionalism, efficiency, and friendly approach made a real difference. He was always available to answer our questions and ensured everything moved forward quickly. We highly recommend Goadsby to anyone looking for a reliable and professional commercial agency.

Madalina · 16 March 2026

Agent replied · 16 April 2026

Madalina , What an amazing review of our agency ,and in particular , Mark Nurse's skills. Thank you ever so much , all the very best .

5/5

Google

Having just completed on two commercial properties this week I would like to take this opportunity to thank Mark Nurse for all his help and professionalism. We have now been dealing with Mark and Ian as well as Laura for many years and have always had a super efficient service. Goadsbys are by far the best commercial agents in the area and I have no hesitation in recommending them for any type of commercial work

David · 16 March 2026

Agent replied · 16 April 2026

What a wonderful review , David. Thank you ever so much . We all enjoy working for you and hope to do so for many more years to come.

5/5

Google

We’ve used Goadsby on several occasions to sell our businesses and have also purchased through them in the past. Over the years, we’ve built a strong relationship with Mr Nurse, who has been consistently professional, supportive, and reliable. I can’t fault Goadsby as an agent, and whenever I’m considering a new business opportunity, Mr Nurse is always my first point of contact.

Manuela · 16 February 2026

Agent replied · 16 April 2026

Thank you ever so much Manuela for your kind words about Mark Nurse and his business transfer acumen . Mark will be delighted to learn of your positive feedback.

5/5

Google

I had a very positive experience with Goadsby Commercial with the sale of my retail business in a very difficult market. Mark Nurse was very helpful throughout the whole process in closing the deal on the sale which I was 100% happy. I would highly recommend them if you have a business for sale based upon my experience.

Paul · 16 March 2026

Agent replied · 16 April 2026

Thank you ever so much for the review , Paul . We are grateful for you taking the time to praise Mark Nurse and his business selling skills. All the best,

5/5

Trustpilot

House sale in Southampton

Goadsby, and in particular Rob, were brilliant throughout our house sale in Southampton. We'd been on the market with another estate agent for a few months and not got anywhere with them. We switched to Goadsby and immediately got several offers.

Customer · 8 March 2026

Agent replied · 7 June 2026

Thank you for your kind review! We’re pleased Rob and the team were able to help achieve several offers quickly and support you through what sounds like a difficult sales process. We appreciate your kind comments and your trust in Goadsby. Best wishes for the future.

5/5

Google

Our experience with Goadsby Commercial Estate Agents has been excellent. The process of selling our commercial property has gone smoothly and the service has been faultless from Jake and Joe. Thank you for your positivity throughout.

ShaBee · 16 March 2026

Agent replied · 16 April 2026

Lovely to read this review , thank you so much. We will be sure to pass on your kind words to Jake Walker and Joe Holderness.

1/5

Google

Very disappointing experience. I made it clear which properties I wanted to move forward with, nothing seemed to happen unless I chased repeatedly. I somehow managed to contact the Landlords through another agenc and found out that They werent even informed. For a commercial property agency, basic communication and follow-through shouldn’t be optional. Unfortunately, the service felt disorganised and indifferent, and I was left with no confidence that anything was being handled properly. I wouldn’t use them again or recommend them to others.

A · 16 February 2026

Agent replied · 16 April 2026

This is unacceptable. Please contact us again letting us know what property type you are interested in so the relevant department head can make contact with you to apologise.

1/5

Google

Zero respect for clients. Repeatedly failed to answer phone calls and emails, and never followed up on properties despite clear expressions of interest. Communication is virtually non-existent, and there is no sense of professionalism or accountability. As a client, you expect basic courtesy and responsiveness, neither were provided. Experiences like this are exactly why the commercial property sector gets a bad reputation. Unfortunately, this agency operates more like a cowboy outfit than a professional service. Would not recommend.

EMC · 14 December 2025

Agent replied · 28 December 2025

This is very disappointing to read and apologies. Can we please organise for the relevant department head to contact you and discuss ?

5/5

Trustpilot

Professional estate agents

Goadsbys were on the ball during our house purchase,Gareth and the team kept us informed through the whole process through phone calls and emails,

Dean · 7 January 2026

Agent replied · 25 January 2026

Thanks so much for taking the time to leave a review Dean. We’re really pleased to hear Gareth and the team kept you up to date and helped things run smoothly. We appreciate your kind words and we’d love to help again in the future.

5/5

Google

A big thank you to Mark Nurse who helped me sell my restaurant in Bournemouth. The transaction went on very smoothly and in a short time we exchanged and completed with no problems at all. He was always there when we needed to discuss anything with him, giving us advice all the time. I would highly recommend him to anyone interested in buying a commercial unit in Bournemouth

Hasna · 27 March 2024

Agent replied · 11 June 2024

We are delighted to read your review on Mark Nurse and his business selling skills . We wish you all the best for the future.

5/5

Google

Ian Palmer went over and beyond any other estate agent I have ever had dealings with over previous years, he assisted with all aspects of problems that did arise along the way I'm sure if it was left to the solicitors, it would have all collapsed If any of you chose this company to deal with , Ask for Ian Palmer , Thank you again for all the help and assistance with out you I'm sure, my property would still be floating on the open market waiting to be sold With high Regards Mrs Rogers

Sandra · 12 June 2023

Agent replied · 11 June 2024

We have passed on your very kind words Mrs Rogers to Ian . It was a pleasure acting for you and we wish you all the best for the future.

5/5

Google

Many thanks to Ian Palmer and the team at Goadsby. We purchased our Guest house business twenty five years ago and Ian was our agent then. Selling the business couldn't have been easier. Amazing what twenty five years does with technology and speeding up the process of selling! Solicitors are still a little on the slow side still, but Goadsby were great at chasing things up on our behalf. Many thanks for a painless and successful transaction.

Simon · 12 June 2023

Agent replied · 11 June 2024

Thank you Simon for a wonderful review on Ian Palmer and his agency skills . It is always a pleasure to act alongside a buyer and then dispose of that property 25 years later ! We will be sure to pass on your kind words to Ian , thanks once again .

5/5

Trustpilot

Would highly recommended Goadsby Wareham Branch

Would happily recommended Goadsby, we were really pleased with the service provided by Gavin and his team. They were always professional, friendly and extremely efficient, responding to communication quickly and going above and beyond to provide a smooth sale. Gavin always keep us up to date, and explained anything we needed to do to speed things up especially when it came to the solicitors. Many thanks to team Goadsby!

Andrea · 6 December 2023

Agent replied · 7 June 2026

Thank you for your wonderful review and recommendation. We’re really pleased to hear Gavin and the Wareham team provided such a smooth and efficient service, keeping you regularly updated and helping to push things along with the solicitors. We’ll be sure to pass your kind comments on to Gavin and the team. Wishing you all the very best, and thank you again for choosing Goadsby.

5/5

Google

We have worked with Goadsby Commercial over a number of years now and have found all of them a pleasure to work with. We have never had a problem with Goadsby Commercial. They are always so easy to deal with and we look forward to continuing our great working relationship with them.

Daniel · 16 March 2026

Agent replied · 16 April 2026

Thank you for taking the time to post such a positive review , Daniel , I know the feeling from our staff is reciprocal . All the best .

5/5

Trustpilot

Patient and professional - Flat purchase

I bought a flat through Goadsby , Weymouth. Both solicitors were an absolute nightmare, taking ages to do things or even refusing to act on time. I had never bought a leasehold property and was guided by them all the way. Mark Godfree managed me, the vendor and the solicitors with dogged persistence, patience and courtesy, even when emotions ran high. I wasn't even the client, but was kept informed daily towards the end. If I have to sell my home I will definitely go to the Goadsby team.

Karla · 15 April 2025

Agent replied · 25 January 2026

Thanks so much for your kind review. We’re really pleased to hear Mark supported you throughout your flat purchase and helped keep things moving despite the delays with the solicitors. Buying a leasehold property can feel daunting, so it’s great to know you felt guided and kept informed, especially towards the end when things can get stressful. We’ll be sure to pass your comments on to Mark and the Weymouth team. Wishing you all the best in your new home, and we’d be delighted to help again in the future.

5/5

Google

Mark Nurse at Goadsby was really helpful and really supportive when I was selling my business. Anytime I needed something to help with, he was there. Really recommend him if anyone is trying to buy or sell their business as he has lots of experience. Many thanks Mark for all your help

Marketa · 27 March 2024

Agent replied · 11 June 2024

We wish to thank you for taking the time to provide Mark Nurse such a positive review about his business selling skills , We appreciate your kind words and will be sure to pass them onto Mark ,

5/5

Google

Jessica Thwaites is a credit to your business. She has gone above and beyond to help our family in a time of need.

Anthony · 6 May 2025

Agent replied · 27 May 2025

Good afternoon Mr Baker , Thank you ever so much for taking the time to post such kind words about Jessica . The Director of her team has already praised her on the back of your words . We wish your family all the very best at such a difficult time.

5/5

Google

Mark Nurse have been superb throughout our buying process. Always on hand to help with questions and the paperwork, with rigid determination to get everything through! It has been a pleasure working with them,very professional business and felt fully supported through the whole process. Thank you Mark and team

Cagatay · 27 March 2024

Agent replied · 11 June 2024

Thank you for taking the time to offer such a positive review about Mark Nurse , we will be sure to pass on your kind words .All the best with your business.

5/5

Google

Bought a large commercial property from Goadsbys Commercial Bournemouth and dealt with Mark Nurse and an absolute delight, great communication throughout the whole process and when a couple of small issues came up with the purchase, like they always do, Mark was on hand to mediate which concluded by the transaction being completed on time and all as agreed, very happy with the whole service provided and would highly recommend them!

Ryan · 12 June 2022

Agent replied · 11 June 2024

Thank you ever so much Mr Wrigley for your glowing review of Mark Nurse , we will be sure to pass on your words of praise .

1/5

Google

Not sure What to say really. How bad Can any commercial estate agents be managed. Called ELEVEN times to arrange to view premises but no one got back to me. Those phones must be burner ones since it never gets picked up.

Siena · 21 December 2025

Agent replied · 28 December 2025

Good evening Kara. I can only apologise. Would you be willing to tell me the number you have been calling ? I can then work out which department that needs to get your viewing booked in. paul.stewart@goadsby.com Apologies once again.

1/5

Trustpilot

Goadsby At Ferndown - Worst expetience when you end contract

The company is not friendly and their job end the moment tenancy agreement is signed. No collaboration or support. Especially the Ferndown branch! Never go them. There is no patience to listen to a problem statement and always delayed response. I have formally written to Deposit Scheme to get my deposit back while the assocaites just push back on every request to even get the least of information! Never go to them if you want peaceful life within or life after tenancy in gettin own money back or have an idea about the end!

Not · 24 November 2023

1/5

Trustpilot

Use an alternative agent if you want to sell your property in Bournemouth

A very disappointing experience I'm afraid and I would not recommend Goadsby if you are looking to sell your property in Bournemouth. There was very little engagement, enthusiasm, pro-activity or feedback from day one. A very small number of viewings and no effort to keep me updated on viewings or discussions with potential buyers. One offer was accepted but Goadbsy never demonstrated any commitment to progressing the sale, resolving the key issues or addressing any of the enquiries that were raised by the potential buyers. This meant a lost sale and a £2,000 solicitors fee. Any discussions with my contacts at Goadsby always focused on the easy option of quick price reductions as opposed to marketing opportunities they could put in place to drive viewings and footfall. Additional and improved photographs were discussed but again took 3 weeks to implement. Too many lost opportunities at a time when challenging conditions require a pro-active, knowledgeable and determined agent. I'm more than happy to discuss this feedback with anybody from the Goadbsy senior management team in more detail if they would like to call me but I doubt this will happen. Most definitely not to be recommended. Find another agent.

Tony · 12 November 2023

1/5

Trustpilot

We have been a tenant with goadsby for…

We have been a tenant with goadsby for a few years and up until recently were ok but on leaving our property early at the landlord’s request we did so at great expense to ourselves !the landlord aided by goadsby have since tried to keep most of my deposit as well for fictitious repairs and to add insult to injury they promised me and I have emails to prove this I would have the undisputed part of my deposit back today and guess what I’ve not got it they are rude do not understand the law or promises made so avoid very very poor

Stephen · 19 August 2024

Agent replied · 25 January 2026

Thank you for your review. We’re sorry to hear about your experience, particularly as you moved out early at the landlord’s request and have then been left feeling let down by the way the deposit has been handled and communicated. We take deposit deductions and timescales very seriously. Please contact the branch in writing with your tenancy address, move-out date and deposit reference, and attach the emails you mention confirming the return date for the undisputed amount. A manager can then review the file, the proposed deductions and where the payment is up to. As your deposit is held in a tenancy deposit scheme, you also have the right to use the scheme’s independent dispute process for any deductions you don’t agree with. We’re sorry again for the frustration caused, please get in touch so we can investigate and help resolve this.

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Read Goadsby's Google reviews

Questions about Goadsby

How many reviews does Goadsby have?

Goadsby's Bournemouth office has 117 reviews across two platforms: 75 on Google, 42 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Goadsby's rating?

Goadsby is rated 3.6 out of 5 across all 117 reviews, and 4.1 out of 5 on Google from 75 reviews, checked 9 October 2026.

Where is Goadsby's Bournemouth office?

Goadsby, 99 Holdenhurst Road, Bournemouth BH8 8DY.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.