Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDylan at Goadsby in Wimborne was kind
Dylan at Goadsby in Wimborne was kind, patient and nothing was too much trouble. He helped me through the process so that I am now living in a beautiful home.
PAULA · 19 July 2024
Agent replied · 25 January 2026
Thank you so much for your lovely review. We’re delighted to hear Dylan in our Wimborne office was kind, patient and so supportive throughout the process, and congratulations on your beautiful new home.
It’s also great to know Charlotte and Colin at our Bournemouth branch were so helpful and helped to sell your property quickly. We’ll make sure your kind words are passed on to Dylan, Charlotte, Colin and their teams. Wishing you lots of happiness in your new home.
★★★★★ 5/5
GoogleHaving dealt with Ian Palmer for the first time I found him very approachable and easy to work with. Very knowledgeable of the local property market and great help and assistance along the way to a successful sale. I would highly recommend Ian to anyone.
Philip · 12 June 2023
Agent replied · 11 June 2024
Really pleasing to read such positive words about Ian Palmer , Head of Hotels and Leisure . Thank you Philip for your review and recommendation , it was a pleasure working for you .
★★★★★ 5/5
GoogleGreat service from Jake, throughout. He went above and beyond to assist me on a lease for a property they were advertising and he couldn’t have done more to help me navigate the process.
Perry · 28 November 2025
Agent replied · 28 December 2025
Thank you for the kind words about Jake, We will pass them onto him and wish you all the best with your business.
★★★★★ 1/5
TrustpilotWhen viewing a property with Goadsby…
When viewing a property with Goadsby they failed to tell us about considerable material information relating to the property. Refused to listen to our complaint so had to go to the property ombudsman. Shocking company run by management who clearly don't know the new laws and legislation relating to estate agents. Avoid at all cost
Louise · 25 March 2025
Agent replied · 25 January 2026
Thank you for your review. We’re sorry to hear you feel you weren’t made aware of material information when viewing a property, and that you’ve been left dissatisfied with how your complaint was handled.
As your complaint is already with The Property Ombudsman, we will of course co-operate fully with their process.
We’re sorry again for the frustration caused.
★★★★★ 5/5
GoogleThanks to Ian Palmer of Goadbys for guiding us through the tricky sale of a commercial property. We needed a quick sale and he was able to pull one out of the bag! We managed to complete in record time. Highly recommended.
Richard · 12 June 2023
Agent replied · 11 June 2024
Thank you Richard for your praise of Ian Palmer , the property magician pulling rabbits out of hats , we will be sure to pass on your kind words . All the best for the future.
★★★★★ 1/5
TrustpilotNo way of leaving no star
No way of leaving no star. Good tenants, on month by month, wanted to end the tenancy on the 5th of December, rang Broadstone and told them, they replied. Yes, all fine. 3-4 days later had an email to say I couldn’t end a tenancy, unless we put it in writing… Yes, that’s right in writing, not email. Did this and then told we could end the tenancy until the 11th of December so it cost us an extra week at no fault of ours. Property had damp issues, which we weren’t told, just found out from previous tenant who had same problem, so threw lots of stuff out through mould.
Steven · 12 January 2024
Agent replied · 25 January 2026
Thank you for your review. We’re sorry to hear about your experience and the frustration this has caused, particularly around the notice period, the damp/mould concerns, and the delay in receiving your deposit.
If you contact the branch with the property address, tenancy dates and your deposit reference, a manager can review the file, including the advice given about ending the tenancy, the condition reports and any proposed deductions (such as the carpet), and provide a clear update on the deposit return timescales.
As your deposit is protected with a tenancy deposit scheme, any deductions must be supported by evidence and you have access to the scheme’s independent dispute process if you don’t agree.
We’re sorry again for the inconvenience, please get in touch so we can look into this and respond properly.
★★★★★ 5/5
GoogleSold our business through Goadsby after getting little success with another local agent. Have to say Mark Nurse found us a number of potential buyers and the business was sold to one of them. Very professional business and felt fully supported through the whole process. Thank you Mark and team
Glenn · 12 June 2022
Agent replied · 11 June 2024
We were delighted to have assisted you with your business disposal and we will make sure Mark is aware of your very positive review.
★★★★★ 5/5
GoogleI have dealt with Mark for a number of years and have always found him to be hugely helpful and knowledgeable, more so than most other commercial agents I have dealt with in the past. Goadsby's are our preferred partners for any of our clients who are either looking to sell or acquire businesses.PositiveResponsiveness, Professionalism
Andrew · 25 August 2021
Agent replied · 11 June 2024
Hi Andrew, thank you for your kind review. I'm sure Mark and the team will be very pleased to read your comments. All the best.
★★★★★ 5/5
GoogleVery happy with their services. Can't fault the agency. Been very professional on the occasions when I have used them.
Martin · 16 February 2026
Agent replied · 16 April 2026
Thank you for your positive review about our service. All the best .
★★★★★ 1/5
TrustpilotDON’T TRUST GOADSBY ESTATE AGENT (unless you have shares in the Co.)
DO NOT TRUST GOADSBY ESTATE AGENTS, WIMBORNE. THEY WILL FLEECE YOU for EVERY PENNY & THEIR Customer Service IS TERRIBLE.
Robert · 9 February 2026
Agent replied · 7 June 2026
Thank you for your feedback. We are sorry to hear you feel dissatisfied with your experience.
We aim to be clear and transparent on our terms and fees from the outset, and we take any concerns around communication or service seriously. As we are unable to address the detail of your comments in a public forum, please contact me: john.ryall@goadsby.com with your full name and property address and I will forward your complaint over to the correct team.
★★★★★ 1/5
GoogleDo not use them as property management!
They take from me and other 14 flats £300 each month !
If I pay that money , I want a good job done …
Jessica · 16 August 2025
Agent replied · 25 August 2025
Really sorry to read this negative review , Jessica . The relevant Director is currently in discussion with Alex in order to make sure the cleaning is improved.
★★★★★ 1/5
TrustpilotDo you own sale /not well regulated
Southbourne Goadsby is very good at getting a buyer and advertising . We found we were on our own as great deal after we got buyer. There was one meeting with our buyer and Goadsby basically seems to wait for us to do all the work or our sale failed ..either way they made full commission
Gail · 1 December 2023
★★★★★ 1/5
TrustpilotThe Estate Agent equivalent of stepping on Lego
If estate agents were a personality type, Goadsby would be the human equivalent of an unflushed toilet - a bit whiffy, always full of crap, and guaranteed to ruin your day.
Kayleigh · 1 August 2025
Agent replied · 25 January 2026
Thanks for taking the time to set out your experience in such detail, we’re sorry to read how strongly you feel, and we appreciate how stressful and upsetting this clearly was for you.
We take allegations around tenancy documentation and communication extremely seriously. While we can’t discuss individual accounts in a public review platform, we would like to look into the what happened here.
If you’re willing, please email me at john.ryall@goadsby.com with your full name, the property address, and the best contact number, along with the dates of the renewal(s) and your notice, so i can forward your complaint on to the correct member of staff so we can investigate properly and respond directly.
We’re sorry again for the frustration this has caused, and we’d welcome the opportunity to review what happened.
★★★★★ 5/5
GoogleAs a nationwide brand continuously expanding and procuring properties, it’s very important for us to develop trusted and long term relationships with property agents. Natalie Kyle of Goadsby has been excellent in her dealings and has striked up an excellent working relationship with Dallas. Natalie has always been courteous, polite and prompt in our queries. She has always been knowledgable about the properties and their landlords and associated planning/licensing laws & regulations. We have just completed on a property in Eastleigh in which Natalie played a pivotal role leading to a fast completion, which has subsequently led to negotiations for another property in Southampton. Looking forward to concluding many more deals with Natalie & Goadsby!PositiveResponsiveness, Professionalism
Dabeel · 25 August 2022
Agent replied · 11 June 2024
Thank you ever so much for a brilliant review on Natalie and her work . We will ensure this is fed back to her and we look forward to continuing to work with you in the coming months and years !
★★★★★ 1/5
GoogleDO NOT RENT FROM THESE PEOPLE!
I have been burgled, the burglar gained access to the rear garden due to a back gate that won't lock (they don't care and haven't even replaced the bolt so I could fit a padlock) and I woke up to find him in my bedroom!
The boiler has broken 6 times and never been replaced, the final straw is this weekend where the boiler has broken again and there is literally no emergency number to contact to get it fixed. I have no hot water.
They will only put you on 6 month or yearly contracts regardless of how long you've lived at a property (which is illegal) they also think they have the right to access the property at anytime without your permission. Use literally Amy other estate agent in Bournemouth.
S · 12 June 2022
Agent replied · 11 June 2024
Firstly , we are very sorry to hear of the burglary , how disconcerting. We hope you have reported this to the Police.
Property Management are not contracted by the client to offer a 24/7 service but they will be in touch with you today to investigate the maintenance issues.Take care.
★★★★★ 1/5
GoogleIncompetent and ridiculous beyond belief. Thinking of buying a commercial property Leasehold or Freehold? Has it a basement? Goadsby wont have pictured it, need a floor plan? Goadsby wont have done one. Trying to search through results on Zoopla? Goadsby have posted 31 adverts for the same warehouse unit so you need to scroll through pages and pages of the same advert. Need decent pictures? Goadsby will have taken 4, on a standard lens so you cant actually see any detail at all. Want no idea what you are looking at at all with confusing details about if the property is freehold or leasehold... Goadsby have you covered. Leasehold properties in the freehold section and vice versa. Jeez. Oh, by the way, I requested details for a property on Monday. It's now Friday. **sits here waiting for passive-aggressive response "thanking" me for my review and asking my my details again.** ... Goadsby.. Take more pictures... Do a floor plan for christ sake, keep leasehold properties out the freehold section (the fact one needs to pay a "premium" doesn't make it a Freehold) and for god's sake, if you have 31 units available all from the same place, one bloody advert for it will do!!!
Alfonso · 12 June 2022
Agent replied · 11 June 2024
We are extremely disappointed to read your frustrated review .
We have constraints to work within on portals such as Zoopla e.g. there is no category for business for sale so they automatically show as a freehold property for sale . However , all of our business for sale instructions are marked as such with a blue strap . If a rent applies ( indicating leasehold ) that number is also listed adjacent to the premium .
Further , the plethora of industrial listings you mention are individually listed as that is what we have been instructed to do i.e. sale individual units albeit they are all on the same Estate.
On Zoopla there are further filters you can utilise to narrow down your search results and these should help you return a more relevant results list .
Your comments on floorplans and photographs are noted ,but these are not rolled out across the industry in the same way as they would be for a residential property. In fact , sometimes our clients want us to limit internal shots so as not to compromise security .
Sorry you have waited too long for some particulars , this is unacceptable . We are told these have been sent to you now , but please confirm ?
★★★★★ 5/5
GoogleI can’t praise the team at Goadsby enough for their professionalism and attention to detail.
I have been a client of Goadsby since 2015 after associate director, Mark Nurse, helped me find and complete on my first of 9 venues across Dorset and Hampshire.
Further dealings with Mark, Edd and Grant from Goadsby’s commercial division over the past 7 years have now resulted in countless viewings, with the completion of multiple sites for the Renoufs Group.
I am still in regular contact with the team who, I have no doubt, will be responsible for ‘sealing the deal’ on our next venue.
Well done team!
Renoufs · 12 June 2022
Agent replied · 11 June 2024
We love working for such a popular brand and local success story . We will pass on your words of praise to the 3 agency staff concerned and " sealing the next deal " with you at one of your fabulous Renoufs establishments .
★★★★★ 5/5
GoogleMark Nurse was brilliant, he stayed in regular contact with us and was always happy to give us advice and keep us updated throughout our purchase of business.PositiveResponsiveness, Quality, Professionalism
Debbie · 24 October 2021
Agent replied · 23 October 2024
Hi Debbie, that is great to read, thank you for taking the time to review us. All the best.
★★★★★ 5/5
GoogleReviewing as a commercial tenant, Goadsby were a joy to deal with compared to the previous agent we nearly rented with. Grant and Edd were always quick to return calls, professional and courteous. I am sure they are very busy and under pressure, but this did not affect response times negatively. They always answered e-mails and returned calls. We know they are working for the landlord, but they treated us respectfully.
Rebecca · 13 June 2018
★★★★★ 5/5
GoogleMark Nurse was brilliant, he stayed in regular contact with us and was always happy to give us advice and keep us updated throughout our purchase of business.PositiveResponsiveness, Quality, Professionalism
Debbie · 12 June 2021
Agent replied · 11 June 2024
Hi Debbie, that is great to read, thank you for taking the time to review us. All the best.
★★★★★ 5/5
TrustpilotA good experience
Very pleased with our dealings ... Goadsby (Greg) was very efficient helpful and always available and our house purchase was completed smoothly and professionally. Many thanks
Marlene · 22 March 2025
Agent replied · 25 January 2026
Thank you for your lovely review. We’re really pleased to hear you had such a good experience and that Greg was efficient, helpful and always available throughout your purchase. Great to know everything completed smoothly and professionally. We’ll be sure to pass your thanks on to Greg and the team. Wishing you all the best in your new home.
★★★★★ 5/5
GoogleExcellent Agent responds quickly to assigned tasks related to the apartment.,Amin the best !!!!
Elena · 4 August 2025
Agent replied · 13 November 2025
Hi Elena, that is great to read, so pleased Amine was able to help you. All the best and kind regards
★★★★★ 5/5
GoogleA very professional and pragmatic approach taken by their management surveyors who react quickly and smoothly to all eventualities. They take a pro-active stance addressing the various day to day issues as and when they. arise. They have good communication with the client and importantly there is always backup qualified staff who are available to deal with matters. They have acted for our Company for many years and we have a most cordial relationship.PositiveResponsiveness, Professionalism
Bryan · 12 June 2021
Agent replied · 11 June 2024
Hi Bryan thank you for taking the time to review our service. Kind regards.
★★★★★ 1/5
TrustpilotWorst agency in Bournemouth
Worst agency in Bournemouth, they gonna try to keep your deposit no matter what, and they will, I will no not recommend it to anybody.
Carlos · 17 February 2025
Agent replied · 25 January 2026
Thank you for your review. We’re sorry to hear you feel this way and that you’re unhappy with how your deposit was handled.
We take these concerns seriously and would like to look into your case. If you can contact the Bournemouth lettings team with your property address, tenancy dates and (if you have it) your reference number, we can review the file and respond properly. If your deposit is protected, you also have the option to use the independent deposit scheme’s dispute process, which will review the evidence from both sides.
Please get in touch so we can investigate and help resolve this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
