Goadsby reviews

★★★★★ 5/5

Google

Having just completed on a house purchase through Goadsby - our contact was Sophie Manns - I felt I should write a review of our experience as it was excellent. Even though Sophie was in effect working for the seller it never felt like that, and if I was selling my house I would absolutely want my potential buyer to be handled the way Sophie looked after us. During our house purchase journey, we had been shown many houses by many different agents throughout Bournemouth, Wimborne, Poole and Broadstone. No other agent came close to Sophie. Right from the initial viewing, where she knew when to give us space to browse on our own but be on hand to answer questions and drip feed info as we needed it, Sophie was the consummate professional. Once our offer was agreed, we knew we could rely on Sophie to get anything done that we needed - chasing through vendor / vendor's solicitor etc. She was always bang up-to-speed with where the conveyance was and got answers to us when needed. She never switched off. Sophie, we found you a pleasure to deal with and Goadsby are lucky to have you. Thank you for all your help in making the purchase happen.

Jon · 16 September 2025

★★★★★ 5/5

Google

We have been with Goadsby Broadstone branch for the past nine years, and our experience has been nothing short of exceptional. From the very beginning, their team has been incredibly professional, friendly, and responsive to all our needs. Over the years, they have consistently provided excellent service, whether it was handling maintenance requests promptly or keeping us informed about any changes. The staff is always approachable and genuinely cares about their tenants, ensuring that any issues are resolved quickly and efficiently. What truly sets Goadsby apart is their dedication to going above and beyond. Not only have they provided outstanding rental services, but they also guided us through the process of buying our own home. Their expertise and support made what could have been a stressful experience smooth and enjoyable. We felt confident and well-informed every step of the way. We appreciate their transparency, fairness, and the personal attention they’ve given us throughout our journey. It’s rare to find such a trustworthy and reliable letting agency, and we’re grateful for the peace of mind they’ve provided over the years. We highly recommend Broadstone Goadsby to anyone looking for a estate agency that excels in both rental and property buying /selling services. Thank you for nine wonderful years.

Giedrius · 16 April 2025

★★★★★ 5/5

Trustpilot

House sale in Southampton

Goadsby, and in particular Rob, were brilliant throughout our house sale in Southampton. We'd been on the market with another estate agent for a few months and not got anywhere with them. We switched to Goadsby and immediately got several offers.

Customer · 8 March 2026

★★★★★ 5/5

Google

We had an excellent experience with Josie representing Goadsby in Broadstone. The whole process of finding a tenant was handled professionally and efficiently with great communication throughout. In particular Josie made everything simple and stress free and we are very pleased with the tenants that she found for us. Couldn't have asked for better support. Highly recommended!

Paul · 16 October 2025

★★★★★ 5/5

Google

Goadsby Broadstone managed the recent sale of our property. Their communication was second to none, keeping all parties updated throughout. Sophie went above and beyond to ensure the process was as seamless as possible. Thank you to an amazing team!

Holly · 16 February 2026

★★★★★ 5/5

Google

Able to find tenants in record time and made the whole process stress free. Communication was great throughout and Josie was always there to answer any questions I had. Will definitely use again. Great branch with very helpful and professional staff

Ian · 16 November 2025

★★★★★ 5/5

Google

Goadsby Broadstone were fantastic when we bought our house. Tom and Sophie handled everything seamlessly and were friendly and highly professional throughout. I would highly recommend them to anyone looking to buy or sell in the area.

Oliver · 16 December 2025

★★★★★ 5/5

Google

David Hardwick from Broadstone Goadsby Estate Agent, came to value my Mother’s property very shortly after her death, obviously a very difficult time. He was a very professional, personable gentleman and put me at ease straight away explaining the procedure. Buyers were found very quickly and 11 months later are now the proud owners of the property. Along the way there were a couple of hitches, Liz Truss’ monetary policy and its long term effects on mortgages and a break lower down in the chain. However, throughout the intervening months and the hitches David Hardwick kept me informed every step of the way in a positive manner. He was an excellent ambassador for the company and in his absence he left Sophie in charge of our transaction. Sophie was also very efficient. Thank you David Hardwick and Sophie for all their hard work. I would thoroughly recommend the company and the personnel.

Sue · 16 April 2024

★★★★★ 5/5

Google

Natasha Dark was super helpful throughout the entire process, whenever I had a concern over something -be it questions or simply chasing- Natasha was always willing to help with concise and confident advice or information. It's been a pleasure dealing with Natasha from first contact, and I woukd highly recommend Goadsby based on my experience here.

Robert · 16 April 2025

★★★★★ 5/5

Google

Goadsby were very helpful at every aspect of the purchase and took the stress out of the process. In particular, Sophie and Tom were really friendly and great at keeping things moving. Would highly recommend, thank you.

A · 16 October 2025

★★★★★ 5/5

Trustpilot

Professional estate agents

Goadsbys were on the ball during our house purchase,Gareth and the team kept us informed through the whole process through phone calls and emails,

Dean · 7 January 2026

★★★★★ 5/5

Google

We were really impressed with Goadsby when selling our home. We didn't expect it to sell so quickly given the market but Sophie's confidence in value and saleability was impressive from start to finish. Sophie saw the sale from viewing to exchange, helping to move things along at great pace. Really super service.

Nicola · 16 March 2026

★★★★★ 5/5

Trustpilot

Would highly recommended Goadsby Wareham Branch

Would happily recommended Goadsby, we were really pleased with the service provided by Gavin and his team. They were always professional, friendly and extremely efficient, responding to communication quickly and going above and beyond to provide a smooth sale. Gavin always keep us up to date, and explained anything we needed to do to speed things up especially when it came to the solicitors. Many thanks to team Goadsby!

Andrea · 6 December 2023

★★★★★ 5/5

Google

Sophie helped us to sell my fathers property. She was professional throughout. She always answered our questions of which there were many, and came back to us swiftly. She went above and way beyond chasing the chain. Without her diligence nothing would have moved swiftly. In the final stretch between exchange and completion she was an absolute superstar.

Sarah · 16 December 2025

★★★★★ 5/5

Google

From the initial phone call to arrange a viewing, through to completion we have been speaking to David who has been nothing but professional, informative and always at the other end of the phone. Even where there were issues with our own sale and our estate agent, David was supportive and gave valuable advice. Throughout the process he liased with our solicitors and kept communication flowing. I'm sure if we come to sell this property in the future, we would use Goadsby and I will advise all friends and family to do so too. Fantastic service from day one.PositiveResponsiveness, Professionalism

J · 10 June 2022

★★★★★ 5/5

Trustpilot

Patient and professional - Flat purchase

I bought a flat through Goadsby , Weymouth. Both solicitors were an absolute nightmare, taking ages to do things or even refusing to act on time. I had never bought a leasehold property and was guided by them all the way. Mark Godfree managed me, the vendor and the solicitors with dogged persistence, patience and courtesy, even when emotions ran high. I wasn't even the client, but was kept informed daily towards the end. If I have to sell my home I will definitely go to the Goadsby team.

Karla · 15 April 2025

★★★★★ 5/5

Google

David and Lindsey worked very hard and professionally when dealing with our purchase in Broadstone.Every phone call was met with a positive response along with positive problem solving solution when problems occurred,which you always get when there are several people in the chain. We have dealt with Goadsby several times in the past as well as other estate agents and would highly recommend them,we feel their professional skills in communicating throughout ,which is key when buying and selling, puts them ahead in the market.Many Thanks Pete & PippaPositiveResponsiveness, Quality, Professionalism, Value

Pippa · 26 August 2021

★★★★★ 5/5

Google

Sophie and her team achieved asking price for our house within days of listing. Delivering everything professionally and faultessly. I was initially hesitant to use a "chain" agent for a high value house however, they are head & shoulders above the competition in Broadstone & would not hesitate to recommend.

Matthew · 18 June 2025

★★★★★ 5/5

Google

Kieran Abretti kept me in touch with progress of the sale of my late mothers flat in Broadstone. He was always very polite and professional. Having worked in agency myself in the past I know how important it is to keep the client happy and …

Carol · 16 April 2024

★★★★★ 5/5

Google

Kieran Abretti was amazing to work with on getting us our dream house. He went above and beyond to give advice, show us properties more than once and work around us. Hes kept us up to date at every stage of the purchase. Highly recommend.

Phil · 16 April 2024

★★★★★ 1/5

Trustpilot

Goadsby At Ferndown - Worst expetience when you end contract

The company is not friendly and their job end the moment tenancy agreement is signed. No collaboration or support. Especially the Ferndown branch! Never go them. There is no patience to listen to a problem statement and always delayed response. I have formally written to Deposit Scheme to get my deposit back while the assocaites just push back on every request to even get the least of information! Never go to them if you want peaceful life within or life after tenancy in gettin own money back or have an idea about the end!

Not · 24 November 2023

★★★★★ 1/5

Trustpilot

Use an alternative agent if you want to sell your property in Bournemouth

A very disappointing experience I'm afraid and I would not recommend Goadsby if you are looking to sell your property in Bournemouth. There was very little engagement, enthusiasm, pro-activity or feedback from day one. A very small number of viewings and no effort to keep me updated on viewings or discussions with potential buyers. One offer was accepted but Goadbsy never demonstrated any commitment to progressing the sale, resolving the key issues or addressing any of the enquiries that were raised by the potential buyers. This meant a lost sale and a £2,000 solicitors fee. Any discussions with my contacts at Goadsby always focused on the easy option of quick price reductions as opposed to marketing opportunities they could put in place to drive viewings and footfall. Additional and improved photographs were discussed but again took 3 weeks to implement. Too many lost opportunities at a time when challenging conditions require a pro-active, knowledgeable and determined agent. I'm more than happy to discuss this feedback with anybody from the Goadbsy senior management team in more detail if they would like to call me but I doubt this will happen. Most definitely not to be recommended. Find another agent.

Tony · 12 November 2023

★★★★★ 1/5

Trustpilot

We have been a tenant with goadsby for…

We have been a tenant with goadsby for a few years and up until recently were ok but on leaving our property early at the landlord’s request we did so at great expense to ourselves !the landlord aided by goadsby have since tried to keep most of my deposit as well for fictitious repairs and to add insult to injury they promised me and I have emails to prove this I would have the undisputed part of my deposit back today and guess what I’ve not got it they are rude do not understand the law or promises made so avoid very very poor

Stephen · 19 August 2024

★★★★★ 5/5

Google

Jack was helpful through the whole process. We really appreciated his support.

Mark · 16 April 2025