Trusted Agent profile
★★★★★
125 reviews across 2 platforms
177 Lower Blandford Road, Broadstone BH18 8DH
Goadsby's Broadstone office at 177 Lower Blandford Road is rated 3.9 out of 5 across 125 reviews on two platforms, including 82 Google reviews rated 4.5. The 43 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Broadstone office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from start to finish with Sophie and the Goadsby team - communicated well and smooth process. I would definitely use them again!
Hi Nicole, thank you for taking the time to review our service, so pleased our team at Broadstone were able to help you. All the best and kind regards.
5/5
GoogleGoadsby at Broadstone have worked very hard finding the perfect buyers for our home. Lara, Lyndsey and Rhyce were efficient and kept us informed all along the way. We had not worries about giving them our house keys to conduct viewings, and when we were at home they were discrete when showing clients around. Many thanks to them all . Mr and Mrs Allen
5/5
GoogleOur second move with Goadsby, David has been excellent throughout. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hi Andy, thank you for the feedback it is much appreciated. All the best!
5/5
GoogleWould highly recommend David and the team to anyone wishing to sell their house
Hi Jon, thank you for the feedback, all the best.
1/5
GooglePhoned 3 times to enquire about 2 properties to rent, No one bothered to phone me back, not even to say they'd been rented if they had, obviously don't want the business.
Hi Phillip, Thank you for your feedback. As a company we pride ourselves on our customer service and I can assure you every enquiry we receive is important to us, so it was disappointing to read this and it will be bought to the managers attention. In the meantime if you are still looking please do contact our lettings director directly at mark.sanderson@goadsby.com.
5/5
GoogleExcellent service. Always lovely staff who are friendly, approachable and efficient.
Hi Rhonda, many thanks for your 5 star review. So pleased we were able to assist you. Kind regards.
1/5
GoogleUnfortunately, this branch isn’t as good as the other ones, the lack of communication is terrible, and rather than calling their applicants back. They just email them! Pure laziness
Hi Jenny. We're sorry to read your review. We always pride ourselves on our customer service levels. So we would be keen to hear your side of what has gone wrong here. Please could you contact the branch head david.hardwick@goadsby.com who will look into this for you. Kind regards
5/5
GoogleWould highly recommend David and the team to anyone wishing to sell their house
Hi Jon, thank you for the feedback, all the best.
5/5
GoogleFantastic service. Lindsay was very helpful. Very informative and knowledgeable at the viewings and the buying process was made a lot easier and smoother thanks to her help. Always easy to get hold of and very fast to respond with answers from our questions to the seller. Highly recommended.
1/5
TrustpilotWe’ve had a horrible experience selling…
We’ve had a horrible experience selling our house through them. These last 6 months have apparently been boom sales time in Swanage Dorset but despite this Goadsby have managed to bungle potential sales, play one buyer off against another and push away the interest that had been there. Savills in Wimborne contacted me several times offering to sell our property and could not understand why it wasn’t sold. It’s not been sold because Goadsby have a one size fits all standardised approach, never keep the continuity of staff dealing with a particular matter. Use inexperienced staff who have no people skills, allowed their sales manager Gavin to insult and bully us. I cannot believe what an absolute disaster they have made of what should have been a simple sale. Plus they’d put up ‘under offer’ before any checks has been done. Then refused to listen to us and went their own way. And blamed us went it went wrong. Through them a perfectly good sale has been lost. Gutted.
5/5
TrustpilotTwo properties expertly guided through…
Two properties expertly guided through the sales process.
Thank you for your review. We’re delighted to hear you felt expertly guided through the sales process on both properties, and we really appreciate you choosing us. Although your next sale is outside our area, we’d still be happy to help where we can, whether that’s offering initial advice, recommending a suitable agent, or assisting with anything you need during the move. Wishing you all the very best with the next one.
5/5
GoogleLindsey and the team were excellent, kept us in touch at each stage of the sale and got us a very fair price for our mothers property. I would recommend them to any wishing to sell in the Broadstone area. Mike and Stella Armstrong.
1/5
GooglePhoned 3 times to enquire about 2 properties to rent, No one bothered to phone me back, not even to say they'd been rented if they had, obviously don't want the business.
Hi Phillip, Thank you for your feedback. As a company we pride ourselves on our customer service and I can assure you every enquiry we receive is important to us, so it was disappointing to read this and it will be bought to the managers attention. In the meantime if you are still looking please do contact our lettings director directly at mark.sanderson@goadsby.com.
1/5
TrustpilotGoadsby let anyone have free access to your home!
I completed my property on 22nd Feb 2022 in Bridport Dorset. On 21st they phoned me to as they wanted keys. I said they had 2 keys handed when I asked them to sell my property. They claimed I had signed them out. I knew I had not. They said they had my signature signing them out. I went to the shop. It was not my signature nothing like . They then claimed I had authorised said signatures person to pick keys up for me. Which I had not! Worrying thing is they had released my keys with address in November. I am an elderly lady living alone! I hadn’t realised someone had access to my home! I said they should pay to replace locks at their expense ! They totally refused.
1/5
TrustpilotWastage of time.
Wasted My time in the name of referencing. If some one is living in UK on a permanent job role and also home office gives a right to rent. Still most of the letting agents doesn’t gets satisfied. If a person have good credit history then what’s the problem. Or it’s only because I am an Asian and cannot get a property to rent.
1/5
TrustpilotThe Estate agents ommitted to give us…
The Estate agents ommitted to give us all the information at the viewing. We then put an offer in and paid for a survey. Goadsby in Wimborne, shocking will be making a complaint.... Do not use this Estate Agents
1/5
GooglePoor service for us as buyer! Our offer at asking price was accepted at the start of October '21. Initially the communication wasn't great but got better over time. The sellers didn't want to start any legal work until they found their …
Hi, we're sorry to hear this. As you are aware we have to take instructions from our client, the seller and whilst we appreciate the circumstances you found yourselves in were not ideal, we communicated promptly with you at all times. You … More
5/5
GoogleThoroughly professional service from David and his colleagues from the Broadstone branch. Always available with advice when needed and a good nose for the initial valuation. Kept well informed at all times.
Hi Jim, thank you for your kind review. So pleased David and the team at Broadstone were able to assist you. All the best and kind regards.
1/5
TrustpilotAbsolutely appalling
We are stuck in a six link chain; four of which are with goadsbys. They lie, they won’t talk to you, they don’t have a clue how to progress things and are having to take direction from the other agent in the chain, they are rude and so unhelpful. Five months we’ve been waiting; delay after delay, lie after lie. It’s like walking uphill through quick sand.
1/5
TrustpilotWorst letting agents ever
Goadsby is the worst in terms of the way they treat people. The whole trauma they subject me to is beyond words, and I won't go the details of it. Let's just say that it lasted a whole 8 months of endless communication with them getting them to allow me to terminate my contract, return my deposit etc etc. And in all these communications, they were distasteful, disrespectful, offensive, unprofessional. So much that they even accidentally copied me on email replies amongst other colleagues where they were being spiteful, even condescending about me. Avoid them!
5/5
GoogleFrom initial meeting and valuation with Lindsay to the final sale I was delighted with the professional service I received. A big thank you to Rhyce for keeping me informed of progress.
5/5
GoogleGoadsby Broadstone were amazing! Very professional service, always kept in contact. Would highly recommend using them if you are looking to sell your property. Once again thanks to Lindsay and the team.
5/5
GoogleDavid & Connor were extremely helpful and proficient. Well worth making the effort to register with them as they found us something before it was even available online! We would highly recommend using them.
5/5
TrustpilotWe have recently moved into a rental…
We have recently moved into a rental property managed by Goadsbys in Bournemouth. Alex, the agent, was extremely professional and could not have been more helpful through the process. Since moving in, he has also been there to help with any teething problems we've had. I can highly recommend them and all the ancillary people who were involved, such as the cleaning company and maintenance team. Many thanks to all of them. Mrs D
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Goadsby's Broadstone office has 125 reviews across two platforms: 82 on Google, 43 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Goadsby is rated 3.9 out of 5 across all 125 reviews, and 4.5 out of 5 on Google from 82 reviews, checked 9 October 2026.
Goadsby, 177 Lower Blandford Road, Broadstone BH18 8DH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.