Every review we hold for the Broadstone office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDylan at Goadsby in Wimborne was kind
Dylan at Goadsby in Wimborne was kind, patient and nothing was too much trouble. He helped me through the process so that I am now living in a beautiful home.
PAULA · 19 July 2024
Agent replied · 6 June 2026
Thank you so much for your lovely review. We’re delighted to hear Dylan in our Wimborne office was kind, patient and so supportive throughout the process, and congratulations on your beautiful new home.
It’s also great to know Charlotte and Colin at our Bournemouth branch were so helpful and helped to sell your property quickly. We’ll make sure your kind words are passed on to Dylan, Charlotte, Colin and their teams. Wishing you lots of happiness in your new home.
★★★★★ 5/5
GoogleDavid Hardwick and his team at the Broadstone office provided a really professional and friendly service and we felt fully supported throughout the whole process of selling the house. …
Julie · 16 April 2024
Agent replied · 11 June 2024
Hi Julie, that is great to hear! Thank you for taking the time to review our service. I'm sure David will be delighted to read your comments. All the best and kind regards.
★★★★★ 1/5
TrustpilotWhen viewing a property with Goadsby…
When viewing a property with Goadsby they failed to tell us about considerable material information relating to the property. Refused to listen to our complaint so had to go to the property ombudsman. Shocking company run by management who clearly don't know the new laws and legislation relating to estate agents. Avoid at all cost
Louise · 25 March 2025
Agent replied · 6 June 2026
Thank you for your review. We’re sorry to hear you feel you weren’t made aware of material information when viewing a property, and that you’ve been left dissatisfied with how your complaint was handled.
As your complaint is already with The Property Ombudsman, we will of course co-operate fully with their process.
We’re sorry again for the frustration caused.
★★★★★ 1/5
TrustpilotNo way of leaving no star
No way of leaving no star. Good tenants, on month by month, wanted to end the tenancy on the 5th of December, rang Broadstone and told them, they replied. Yes, all fine. 3-4 days later had an email to say I couldn’t end a tenancy, unless we put it in writing… Yes, that’s right in writing, not email. Did this and then told we could end the tenancy until the 11th of December so it cost us an extra week at no fault of ours. Property had damp issues, which we weren’t told, just found out from previous tenant who had same problem, so threw lots of stuff out through mould.
Steven · 12 January 2024
Agent replied · 6 June 2026
Thank you for your review. We’re sorry to hear about your experience and the frustration this has caused, particularly around the notice period, the damp/mould concerns, and the delay in receiving your deposit.
If you contact the branch with the property address, tenancy dates and your deposit reference, a manager can review the file, including the advice given about ending the tenancy, the condition reports and any proposed deductions (such as the carpet), and provide a clear update on the deposit return timescales.
As your deposit is protected with a tenancy deposit scheme, any deductions must be supported by evidence and you have access to the scheme’s independent dispute process if you don’t agree.
We’re sorry again for the inconvenience, please get in touch so we can look into this and respond properly.
★★★★★ 5/5
GoogleI like putting the toys for Cash for Kids at Christmas time.
Todd · 15 April 2026
Agent replied · 16 April 2026
Hi Todd, thanks for your review. We hope to continue offering the branch as a drop off point for the forseeable, so we look forward to seeing you later in the year! All the best and kind regards
★★★★★ 1/5
TrustpilotDON’T TRUST GOADSBY ESTATE AGENT (unless you have shares in the Co.)
DO NOT TRUST GOADSBY ESTATE AGENTS, WIMBORNE. THEY WILL FLEECE YOU for EVERY PENNY & THEIR Customer Service IS TERRIBLE.
Robert · 9 February 2026
Agent replied · 6 June 2026
Thank you for your feedback. We are sorry to hear you feel dissatisfied with your experience.
We aim to be clear and transparent on our terms and fees from the outset, and we take any concerns around communication or service seriously. As we are unable to address the detail of your comments in a public forum, please contact me: john.ryall@goadsby.com with your full name and property address and I will forward your complaint over to the correct team.
★★★★★ 5/5
GoogleKatherine showed me around & was very knowlegable about the property & its surroundings. David was my main point of contact throughout the process & kept in touch regularly to both deliver & collect information. I fell in love with the property at first sight and moved in last Friday #very happy customer
Tracey · 12 November 2020
Agent replied · 11 November 2024
That's great to hear Tracey, glad we could help you find the home of your dreams! All the best.
★★★★★ 5/5
GoogleKatherine showed me around & was very knowlegable about the property & its surroundings. David was my main point of contact throughout the process & kept in touch regularly to both deliver & collect information. I fell in love with the property at first sight and moved in last Friday #very happy customer
Tracey · 10 June 2020
Agent replied · 11 June 2024
That's great to hear Tracey, glad we could help you find the home of your dreams! All the best.
★★★★★ 5/5
GoogleJosie Brown has gone above and beyond with letting an investment property in Creekmoor, With the stress of Mum moving into a care home , Josie has made the entire letting process much simpler than I imagined . THANK YOU !
Paul · 6 May 2025
Agent replied · 28 May 2025
Hi Paul, thank you for taking the time to review the service you received from our lettings department. So pleased we were able to help you on this let. All the best and kind regards
★★★★★ 5/5
GoogleA huge thank you to the sales team at Goadsby Broadstone for their work selling our house. David was very professional and gave excellent advice during the valuation, and we were thrilled with the price at which we sold. The sales process …
Nicki · 16 April 2022
Agent replied · 11 June 2024
Hi Nicki, many thanks for taking the time to review our Broadstone team, I'm sure they will be delighted with your comments. So pleased we were able to help you with your move. All the best.
★★★★★ 1/5
TrustpilotDo you own sale /not well regulated
Southbourne Goadsby is very good at getting a buyer and advertising . We found we were on our own as great deal after we got buyer. There was one meeting with our buyer and Goadsby basically seems to wait for us to do all the work or our sale failed ..either way they made full commission
Gail · 1 December 2023
★★★★★ 1/5
TrustpilotThe Estate Agent equivalent of stepping on Lego
If estate agents were a personality type, Goadsby would be the human equivalent of an unflushed toilet - a bit whiffy, always full of crap, and guaranteed to ruin your day.
Kayleigh · 1 August 2025
Agent replied · 6 June 2026
Thanks for taking the time to set out your experience in such detail, we’re sorry to read how strongly you feel, and we appreciate how stressful and upsetting this clearly was for you.
We take allegations around tenancy documentation and communication extremely seriously. While we can’t discuss individual accounts in a public review platform, we would like to look into the what happened here.
If you’re willing, please email me at john.ryall@goadsby.com with your full name, the property address, and the best contact number, along with the dates of the renewal(s) and your notice, so i can forward your complaint on to the correct member of staff so we can investigate properly and respond directly.
We’re sorry again for the frustration this has caused, and we’d welcome the opportunity to review what happened.
★★★★★ 5/5
GoogleI would 100% choose Goadsby again! Sophie and her colleagues made the entire process seamless. I was kept informed every step of the way and everyone at Goadsby was fantastic. Thank you for making everything go as smoothly as it did.
Studio · 15 March 2025
Agent replied · 1 May 2025
Hi, thank you for your feedback and for taking the time to provide it. So pleased that Sophie and the team were able to help you with your move. Kind regards and all the best.
★★★★★ 5/5
GoogleThis estate agents is the best I've ever experienced. From the initial consultation; the sale (took 1 day) but also through the process they have gone above and beyond to make sure that the sale has gone smoothly - often go way beyond what you would expect from an agent. If you want someone to passively sell your property this is not the estate agents for you as they are proactive, brilliant communicators and on-it. David was excellent from the start and Lindsay has been astonishing - Just the business - would recommend without reservation
The · 10 June 2020
★★★★★ 5/5
GoogleWe have had such a great experience with Goadsbys. They were supportive and diligent from the beginning. Their support through a chain breakdown was so professional and gave us the confidence to keep calm and carry on! In the end our buyers were able to return and it all came together beautifully. Conor deserves a special mention for being super helpful and an all around nice guy!
We can genuinely and enthusiastically recommend Goadsbys as top class estate agents.
Holly · 10 June 2020
★★★★★ 5/5
Googlei have had the pleasure in dealing with Rhyce at Goasby with a purchase in Canford heath, from initial viewing at the property me and my girlfriend had a good rapport with Rhyce and we made a offer on the property which was accepted. We told Rhyce of our situation and current living arrangements and from that day onwards Rhyce and a bit of help from Manger David at the end as Rhyce was on annual leave we exchanged contracts and there was a few times the chain had broken down or had complications in which Rhyce was very helpful always trying to push for dates we needed. Though missing our date that the whole chain agreed on from the beginning it wasn't far off and could of been lot worse if Goasby weren't so efficient.
in my dealings with Goasby i would have worries about recommending them, reselling with them or having any future dealings with them.
buying a property isn't ever a smooth dealing but Rhyce did his upmost to make it smooth, he was a credit to the estate agents and we look forward to getting our keys in a couple weeks on completion!
Kris · 11 June 2019
★★★★★ 5/5
GoogleWe purchased our new Home through Goadsby Broadstone and the service was everything I expected and more. Rhyce Addiscott was our Sales Negotiator and I really can't thank Rhyce enough for the service he provided, from showing us around the property right through to Exchange. If I ever had a question or was unsure about anything, or just wanted to call and see how things were progressing, not once did I feel I was a pestering him. If I Rhyce was on appointments I could drop him an email and he would always get back to me promptly. What was already a very stressful process, Rhyce went the extra mile to help ease a bit of that stress, so thank you Rhyce and the Team at Goadbsy Broadstone.
Highly recommend
Karl · 11 June 2019
★★★★★ 4/5
GoogleI have used Goadsby Broadstone and Poole for many years, both for purchasing properties and they currently look after my rental properties albeit not on a fully managed basis.
I have always found them to be very helpful and courteous especially Claire the lettings manager who I deal with most of the time. I have found them to be efficient in both finding new tenants and dealing with my tenants problems.
I, as a landlord am also surprised at the cost of fees for both tenants and landlords, but having done my research I find that Goadsby’s are in the same ball park as most other agents.
I personally would recommend them as an estate agent and letting agent.
Wendy · 11 June 2019
★★★★★ 5/5
GoogleWe have sold and purchased through Goadsby in the last 6 months and have been thoroughly impressed with the service we received. On selling they were friendly and secured an offer within 10 days of going on the market- I was really impressed with having proper estate agents on at the weekend who were informative and was great to have continuity. Similarly with our purchase it was an absolute breeze! So thanks to David Hardwick on the initial market evaluation and massive thanks to Lindsay who was a star throughout selling and purchasing! Would recommend to all!
Hannah · 11 June 2019
★★★★★ 5/5
GoogleDavid and the team worked very hard to sell my house. They were professional, courteous and helpful at all the stages. I would definitely recommend Goadsby to anyone selling or buying property. We're very happy in our new home!PositiveResponsiveness, Professionalism
Neil · 10 June 2021
Agent replied · 11 June 2024
Hi Neil, that is great to read! The team and David will be so pleased to hear this. Glad we were able to assist you. All the best.
★★★★★ 1/5
GoogleShockingly unprofessional agents. Unfortunately greed takes over and the greedier they get the more incompetent they get. They ended up loosing 20k on a sale due to greed, laziness and stupidity.
Mick · 16 April 2025
Agent replied · 24 October 2024
Hi Mick, sorry to read this, please contact the director who oversees our Broadstone branch at nigel.price@goadsby.com and he will look into this for you. Kind regards and all the best.
★★★★★ 5/5
GoogleHaving just completed my sale I would highly recommend all at the Broadstone branch,with special mention to Connor, for being so efficient, courteous and effective.He did a great job in keeping me informed of progress. A great job all round.
L · 10 June 2020
Agent replied · 11 June 2024
Thank you for your feedback, our pleasure.
★★★★★ 5/5
TrustpilotA good experience
Very pleased with our dealings ... Goadsby (Greg) was very efficient helpful and always available and our house purchase was completed smoothly and professionally. Many thanks
Marlene · 22 March 2025
Agent replied · 6 June 2026
Thank you for your lovely review. We’re really pleased to hear you had such a good experience and that Greg was efficient, helpful and always available throughout your purchase. Great to know everything completed smoothly and professionally. We’ll be sure to pass your thanks on to Greg and the team. Wishing you all the best in your new home.
★★★★★ 1/5
TrustpilotWorst agency in Bournemouth
Worst agency in Bournemouth, they gonna try to keep your deposit no matter what, and they will, I will no not recommend it to anybody.
Carlos · 17 February 2025
Agent replied · 6 June 2026
Thank you for your review. We’re sorry to hear you feel this way and that you’re unhappy with how your deposit was handled.
We take these concerns seriously and would like to look into your case. If you can contact the Bournemouth lettings team with your property address, tenancy dates and (if you have it) your reference number, we can review the file and respond properly. If your deposit is protected, you also have the option to use the independent deposit scheme’s dispute process, which will review the evidence from both sides.
Please get in touch so we can investigate and help resolve this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
