Every review we hold for the Poole office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHouse sale in Southampton
Goadsby, and in particular Rob, were brilliant throughout our house sale in Southampton. We'd been on the market with another estate agent for a few months and not got anywhere with them. We switched to Goadsby and immediately got several offers.
Customer · 8 March 2026
Agent replied · 1 June 2026
Thank you for your kind review! We’re pleased Rob and the team were able to help achieve several offers quickly and support you through what sounds like a difficult sales process.
We appreciate your kind comments and your trust in Goadsby. Best wishes for the future.
★★★★★ 5/5
TrustpilotProfessional estate agents
Goadsbys were on the ball during our house purchase,Gareth and the team kept us informed through the whole process through phone calls and emails,
Dean · 7 January 2026
Agent replied · 1 June 2026
Thanks so much for taking the time to leave a review Dean. We’re really pleased to hear Gareth and the team kept you up to date and helped things run smoothly. We appreciate your kind words and we’d love to help again in the future.
★★★★★ 5/5
GoogleWe recently bought our first flat through Goadsby, and the experience was fantastic. Cath and Ciara were brilliant, professional, knowledgeable, and incredibly supportive. They kept us informed, answered all our questions, and made the process smooth and stress-free. We couldn’t be happier and highly recommend Goadsby!
Ellie · 6 April 2025
Agent replied · 26 April 2025
Hi Ellie, thank you for the wonderful feedback, I'm sure Cath and Ciara will be equally as delighted to read your comments. All the best in your first home!
★★★★★ 5/5
TrustpilotWould highly recommended Goadsby Wareham Branch
Would happily recommended Goadsby, we were really pleased with the service provided by Gavin and his team. They were always professional, friendly and extremely efficient, responding to communication quickly and going above and beyond to provide a smooth sale. Gavin always keep us up to date, and explained anything we needed to do to speed things up especially when it came to the solicitors. Many thanks to team Goadsby!
Andrea · 6 December 2023
Agent replied · 1 June 2026
Thank you for your wonderful review and recommendation. We’re really pleased to hear Gavin and the Wareham team provided such a smooth and efficient service, keeping you regularly updated and helping to push things along with the solicitors.
We’ll be sure to pass your kind comments on to Gavin and the team. Wishing you all the very best, and thank you again for choosing Goadsby.
★★★★★ 5/5
TrustpilotPatient and professional - Flat purchase
I bought a flat through Goadsby , Weymouth. Both solicitors were an absolute nightmare, taking ages to do things or even refusing to act on time. I had never bought a leasehold property and was guided by them all the way. Mark Godfree managed me, the vendor and the solicitors with dogged persistence, patience and courtesy, even when emotions ran high. I wasn't even the client, but was kept informed daily towards the end. If I have to sell my home I will definitely go to the Goadsby team.
Karla · 15 April 2025
Agent replied · 1 June 2026
Thanks so much for your kind review. We’re really pleased to hear Mark supported you throughout your flat purchase and helped keep things moving despite the delays with the solicitors. Buying a leasehold property can feel daunting, so it’s great to know you felt guided and kept informed, especially towards the end when things can get stressful. We’ll be sure to pass your comments on to Mark and the Weymouth team. Wishing you all the best in your new home, and we’d be delighted to help again in the future.
★★★★★ 5/5
GoogleWe recently used Goadsby in Canford Cliffs to rent a property.
Andy ensured the transition was fast and without issue, emails were promptly replied to, nothing had to be chased up. I am extremely happy with the process and the help/guidance Andy was able to give us.
The property had been cleaned to a high standard before our tenancy began and everything works without fault.
I have used Goadsby before when buying and I can say I have experienced the same level of attention to detail and care throughout the company.
Will use again.
Lloyd · 16 April 2021
Agent replied · 14 June 2024
Hi Lloyd, that is great to read, so pleased Andy and the team were able to assist you. All the best.
★★★★★ 1/5
TrustpilotGoadsby At Ferndown - Worst expetience when you end contract
The company is not friendly and their job end the moment tenancy agreement is signed. No collaboration or support. Especially the Ferndown branch! Never go them. There is no patience to listen to a problem statement and always delayed response. I have formally written to Deposit Scheme to get my deposit back while the assocaites just push back on every request to even get the least of information! Never go to them if you want peaceful life within or life after tenancy in gettin own money back or have an idea about the end!
Not · 24 November 2023
★★★★★ 5/5
GoogleEmma at Goadsby in Canford cliffs estate agency was exceptionally helpful, finding a rental.
We had some really bad viewings with other agents not matching our needs .
So a big thank you to Emma ., who was very professional and productive.
Al · 26 March 2024
Agent replied · 14 June 2024
Hi Al, that is great to read, so pleased Emma and the team were able to help you. All the best.
★★★★★ 1/5
TrustpilotUse an alternative agent if you want to sell your property in Bournemouth
A very disappointing experience I'm afraid and I would not recommend Goadsby if you are looking to sell your property in Bournemouth. There was very little engagement, enthusiasm, pro-activity or feedback from day one. A very small number of viewings and no effort to keep me updated on viewings or discussions with potential buyers. One offer was accepted but Goadbsy never demonstrated any commitment to progressing the sale, resolving the key issues or addressing any of the enquiries that were raised by the potential buyers. This meant a lost sale and a £2,000 solicitors fee. Any discussions with my contacts at Goadsby always focused on the easy option of quick price reductions as opposed to marketing opportunities they could put in place to drive viewings and footfall. Additional and improved photographs were discussed but again took 3 weeks to implement. Too many lost opportunities at a time when challenging conditions require a pro-active, knowledgeable and determined agent. I'm more than happy to discuss this feedback with anybody from the Goadbsy senior management team in more detail if they would like to call me but I doubt this will happen. Most definitely not to be recommended. Find another agent.
Tony · 12 November 2023
★★★★★ 1/5
TrustpilotWe have been a tenant with goadsby for…
We have been a tenant with goadsby for a few years and up until recently were ok but on leaving our property early at the landlord’s request we did so at great expense to ourselves !the landlord aided by goadsby have since tried to keep most of my deposit as well for fictitious repairs and to add insult to injury they promised me and I have emails to prove this I would have the undisputed part of my deposit back today and guess what I’ve not got it they are rude do not understand the law or promises made so avoid very very poor
Stephen · 19 August 2024
Agent replied · 1 June 2026
Thank you for your review. We’re sorry to hear about your experience, particularly as you moved out early at the landlord’s request and have then been left feeling let down by the way the deposit has been handled and communicated.
We take deposit deductions and timescales very seriously. Please contact the branch in writing with your tenancy address, move-out date and deposit reference, and attach the emails you mention confirming the return date for the undisputed amount. A manager can then review the file, the proposed deductions and where the payment is up to.
As your deposit is held in a tenancy deposit scheme, you also have the right to use the scheme’s independent dispute process for any deductions you don’t agree with.
We’re sorry again for the frustration caused, please get in touch so we can investigate and help resolve this.
★★★★★ 5/5
TrustpilotDylan at Goadsby in Wimborne was kind
Dylan at Goadsby in Wimborne was kind, patient and nothing was too much trouble. He helped me through the process so that I am now living in a beautiful home.
PAULA · 19 July 2024
Agent replied · 1 June 2026
Thank you so much for your lovely review. We’re delighted to hear Dylan in our Wimborne office was kind, patient and so supportive throughout the process, and congratulations on your beautiful new home.
It’s also great to know Charlotte and Colin at our Bournemouth branch were so helpful and helped to sell your property quickly. We’ll make sure your kind words are passed on to Dylan, Charlotte, Colin and their teams. Wishing you lots of happiness in your new home.
★★★★★ 5/5
GoogleBig thank you to Dominic for selling my house through COVID..Sale went through smoothly after a few initial obstacles. Dominic was great and dealt with all issues in a professional manner. His positive attitude gave me great confidence in trying to sell at this difficult time, he kept me updated all through the sale, was a pleasure to deal with...Thank you Dominic
CHRISTINE · 16 April 2021
Agent replied · 14 June 2024
Hi Christine, thank you for taking time to review our service, so pleased we were able to assist you. Kind regards.
★★★★★ 1/5
TrustpilotWhen viewing a property with Goadsby…
When viewing a property with Goadsby they failed to tell us about considerable material information relating to the property. Refused to listen to our complaint so had to go to the property ombudsman. Shocking company run by management who clearly don't know the new laws and legislation relating to estate agents. Avoid at all cost
Louise · 25 March 2025
Agent replied · 1 June 2026
Thank you for your review. We’re sorry to hear you feel you weren’t made aware of material information when viewing a property, and that you’ve been left dissatisfied with how your complaint was handled.
As your complaint is already with The Property Ombudsman, we will of course co-operate fully with their process.
We’re sorry again for the frustration caused.
★★★★★ 1/5
TrustpilotNo way of leaving no star
No way of leaving no star. Good tenants, on month by month, wanted to end the tenancy on the 5th of December, rang Broadstone and told them, they replied. Yes, all fine. 3-4 days later had an email to say I couldn’t end a tenancy, unless we put it in writing… Yes, that’s right in writing, not email. Did this and then told we could end the tenancy until the 11th of December so it cost us an extra week at no fault of ours. Property had damp issues, which we weren’t told, just found out from previous tenant who had same problem, so threw lots of stuff out through mould.
Steven · 12 January 2024
Agent replied · 1 June 2026
Thank you for your review. We’re sorry to hear about your experience and the frustration this has caused, particularly around the notice period, the damp/mould concerns, and the delay in receiving your deposit.
If you contact the branch with the property address, tenancy dates and your deposit reference, a manager can review the file, including the advice given about ending the tenancy, the condition reports and any proposed deductions (such as the carpet), and provide a clear update on the deposit return timescales.
As your deposit is protected with a tenancy deposit scheme, any deductions must be supported by evidence and you have access to the scheme’s independent dispute process if you don’t agree.
We’re sorry again for the inconvenience, please get in touch so we can look into this and respond properly.
★★★★★ 5/5
GoogleEmma Errington was incredibly professional and made our experience with Goadsby Canford cliffs a fantastic one. We highly recommend her and the team
Kimberley · 29 June 2024
Agent replied · 14 June 2024
Hi Kimberley that is great to read! Thank you for your kind review. I'm sure Emma and the team will really appreciate your comments. All the best.
★★★★★ 1/5
TrustpilotDON’T TRUST GOADSBY ESTATE AGENT (unless you have shares in the Co.)
DO NOT TRUST GOADSBY ESTATE AGENTS, WIMBORNE. THEY WILL FLEECE YOU for EVERY PENNY & THEIR Customer Service IS TERRIBLE.
Robert · 9 February 2026
Agent replied · 1 June 2026
Thank you for your feedback. We are sorry to hear you feel dissatisfied with your experience.
We aim to be clear and transparent on our terms and fees from the outset, and we take any concerns around communication or service seriously. As we are unable to address the detail of your comments in a public forum, please contact me: john.ryall@goadsby.com with your full name and property address and I will forward your complaint over to the correct team.
★★★★★ 5/5
GoogleWe recently sold a flat and received excellent service from our first contact with the office to completion. The flat sold quickly and achieved the asking price which we were very happy with. Thanks to Dominic, Emma and Emily.
Jackie · 27 March 2023
Agent replied · 14 June 2024
Hi Jackie, many thanks for your kind review. So pleased the team were able to help you and I'm sure Dominic, Emma and Emily will be delighted to read your comments. All the best and kind regards.
★★★★★ 5/5
GoogleThe sale of our Flat was unbelievably painless. Only taking 35 days from listing For Sale to Legal Completion. We achieved the Asking Price which was a record for a property in our Development. We recieved a friendly and professional service from ALL the staff at Goadsby's, throughout the transaction. No hesitation in recommending Goadsby Canford Cliffs
Robert · 16 April 2020
Agent replied · 14 June 2024
Hi Robert, thank you for taking the time to review our service, glad we were able to help. All the best.
★★★★★ 5/5
GoogleEmma was very helpful at the start of our buying journey, and very determined to make sure that we made progress through the rest of the buying journey - resulting in a successful exchange and completion!
Bob · 27 March 2023
Agent replied · 14 June 2024
Hi Bob, thank you for taking the time to review or service. I'm sure Emma and the team at Canford Cliffs will really appreciate your feedback. All the best and kind regards.
★★★★★ 1/5
TrustpilotDo you own sale /not well regulated
Southbourne Goadsby is very good at getting a buyer and advertising . We found we were on our own as great deal after we got buyer. There was one meeting with our buyer and Goadsby basically seems to wait for us to do all the work or our sale failed ..either way they made full commission
Gail · 1 December 2023
★★★★★ 5/5
GoogleWe would like to recommend Andy Hill at Goadsby's Canford Cliff's office. Andy has looked after our properties for a number of years and is always very responsive and professional in his dealings, and is a pleasure to deal with. Thank you for all your support Andy!
Richard · 16 April 2021
Agent replied · 14 June 2024
Hi Richard, may thanks for your kind words, Andy will be pleased to read them. Glad we have been able to assist you over the years. All the best.
★★★★★ 1/5
TrustpilotThe Estate Agent equivalent of stepping on Lego
If estate agents were a personality type, Goadsby would be the human equivalent of an unflushed toilet - a bit whiffy, always full of crap, and guaranteed to ruin your day.
Kayleigh · 1 August 2025
Agent replied · 1 June 2026
Thanks for taking the time to set out your experience in such detail, we’re sorry to read how strongly you feel, and we appreciate how stressful and upsetting this clearly was for you.
We take allegations around tenancy documentation and communication extremely seriously. While we can’t discuss individual accounts in a public review platform, we would like to look into the what happened here.
If you’re willing, please email me at john.ryall@goadsby.com with your full name, the property address, and the best contact number, along with the dates of the renewal(s) and your notice, so i can forward your complaint on to the correct member of staff so we can investigate properly and respond directly.
We’re sorry again for the frustration this has caused, and we’d welcome the opportunity to review what happened.
★★★★★ 5/5
GoogleHaving our purchase go through only last week, we have only high praise & thanks for the excellent handling Andrew Blachford at Goadsby, Canford gave us through the whole process from start to finish!!
Also thanks to Matthew Cowley in his help with it all too.
It is that extra help they offer & nothing is too much trouble, great team that will do as much as they can to make the process run as smooth as is physically possible!
A BIG THANK YOU to you both for all you that you did!
P · 16 April 2020
★★★★★ 5/5
GoogleDominic was at all times professional and continued to liaise with my buyers over what turned out to be a long search. His patience and positive outlook was commendable as was his work on the day of exchange to bring the chain together.
Andrea · 16 April 2021
Agent replied · 14 June 2024
Hi, thank you for your ind comments, we'll be sure to pass them on to Dominic, all the best.
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