Goadsby reviews

★★★★★ 5/5

Google

‘I was very satisfied with the work provided by Matthew Cowley and his team. It only took them 3.5 months to find suitable purchasers and then, unfortunately, and nothing to do with them, 5 months for the two solicitors to sort everything out prior to completion. Matthew was very helpful, especially as I don't live in England, right up to completion, acting as an intermediary between the purchasers, their solicitor and me, telling me when to push my solicitor on various things. All this was much appreciated as the buying/selling system in France is totally different. Matthew was always available for support and advice on how to get things moving. The original asking price was possibly too high in view of the work that had to be done in the flat but I feel we reached a correct selling price in view of the market and there was no point hanging in longer to try and obtain more and continue paying service charges, gas and electricity meters etc etc. I haven't had any previous selling experience so cannot compare Goadsby's and Matthew Cowley with anybody else but I was totally satisfied with the work carried out.’

Monica · 16 April 2019

★★★★★ 5/5

Google

I didn't think I would ever write a 5 star review for an estate agent. However, I am so delighted with the speed and efficiency with which Matthew and the team at Goadsby, Canford Cliffs, sold my late mother's house in Lilliput that I just have to. I had sought the advice of two other agents and they had got nowhere. Luckily, I made contact with Matthew and he was off like a rocket. I had two good offers within 10 days and have just exchanged at the agreed price. Thanks again Matthew - great work Philip Forrester BH14 8QU

George · 16 April 2018

★★★★★ 5/5

Google

I have been using Goasby for the past 10 years to both find a tenants for, manage, and most recently, sell my flat in Bournemouth. Throughout this time I've mostly been dealing with Andy Hill, and I couldn't possibly speak any higher of the efforts that he and his team have gone to to ensure an efficient, proffessional and frankly fantastic service throughout this time. Andy always makes himself available and replies proptly to any communication or queries, no matter how small, to ensure that you're kept in the loop of proceedings at all times. He and the rest of the team have seamlessly organised everything throughout several tenancies, and assisted me throughout with any problems that arose, all for a very modest fee. Finally, Andy proved time and time again throughout the selling process that he was willing to go above and beyond the call of duty to make sure that everything went through, even offering to drive all over Dorset personally to deliver documents that may not have arrived on time via the post. I cannot reccommend Goasdby highly enough, my only regret is that you've raised my expectations of the level of service a good estate agent should provide and hope that they can meet them in Brighton! Thank you.

Fabian · 16 April 2022

★★★★★ 5/5

Google

We'd like to thank Andrew and Matt at Goadsby Canford Cliffs for the excellent service that we received when we purchased our flat and are continuing to benefit from in the post completion period when we are settling in.

Annette · 16 April 2020

★★★★★ 5/5

Google

I really liked them, we rented a flat for 2 or 3 years and the account manager was always available and happy to help. I’ve been with other companies, but nothing like Goabsby.

Bely · 26 December 2024

★★★★★ 5/5

Trustpilot

A good experience

Very pleased with our dealings ... Goadsby (Greg) was very efficient helpful and always available and our house purchase was completed smoothly and professionally. Many thanks

Marlene · 22 March 2025

★★★★★ 1/5

Trustpilot

Worst agency in Bournemouth

Worst agency in Bournemouth, they gonna try to keep your deposit no matter what, and they will, I will no not recommend it to anybody.

Carlos · 17 February 2025

★★★★★ 5/5

Google

We recently bought a property through Goadsbys at Canford Cliffs. We have nothing but praise for the way things were handled from beginning to end . Matthew and his team went the extra mile on several occasions and continued to offer help and support after the purchase was complete and their job was done. We wouldn’t hesitate to recommend them

Jo · 16 April 2019

★★★★★ 5/5

Google

The service we received from Matt and Andrew was second to none! From beginning to end they go the extra mile!

Ann · 16 April 2020

★★★★★ 5/5

Google

We received a first class and friendly service from Mathew and his team. He was flexible with viewings, facilitated the purchase negotiations, kept in touch during the legal proceedings, and importantly was very helpful at moving in time and afterwards with info on the area and local tradesmen, contact with previous owner etc.

Alan · 16 April 2019

★★★★★ 5/5

Trustpilot

Two properties expertly guided through…

Two properties expertly guided through the sales process.

Karen · 4 February 2025

★★★★★ 5/5

Google

I can highly recommend Matthew Cowley & his Goadsby's team. Highly efficient quality service with great experience of the area. Don't hesitate to choose them, you won't be disappointed. I used them to sell from 200 miles away and they made things very easy.

Patricia · 16 April 2020

★★★★★ 1/5

Trustpilot

Goadsby let anyone have free access to your home!

I completed my property on 22nd Feb 2022 in Bridport Dorset. On 21st they phoned me to as they wanted keys. I said they had 2 keys handed when I asked them to sell my property. They claimed I had signed them out. I knew I had not. They said they had my signature signing them out. I went to the shop. It was not my signature nothing like . They then claimed I had authorised said signatures person to pick keys up for me. Which I had not! Worrying thing is they had released my keys with address in November. I am an elderly lady living alone! I hadn’t realised someone had access to my home! I said they should pay to replace locks at their expense ! They totally refused.

Patricia · 23 February 2022

★★★★★ 1/5

Trustpilot

Wastage of time.

Wasted My time in the name of referencing. If some one is living in UK on a permanent job role and also home office gives a right to rent. Still most of the letting agents doesn’t gets satisfied. If a person have good credit history then what’s the problem. Or it’s only because I am an Asian and cannot get a property to rent.

Mr · 7 August 2023

★★★★★ 1/5

Trustpilot

The Estate agents ommitted to give us…

The Estate agents ommitted to give us all the information at the viewing. We then put an offer in and paid for a survey. Goadsby in Wimborne, shocking will be making a complaint.... Do not use this Estate Agents

Louise · 30 October 2024

★★★★★ 1/5

Trustpilot

Absolutely appalling

We are stuck in a six link chain; four of which are with goadsbys. They lie, they won’t talk to you, they don’t have a clue how to progress things and are having to take direction from the other agent in the chain, they are rude and so unhelpful. Five months we’ve been waiting; delay after delay, lie after lie. It’s like walking uphill through quick sand.

Zoe · 13 December 2022

★★★★★ 1/5

Trustpilot

Worst letting agents ever

Goadsby is the worst in terms of the way they treat people. The whole trauma they subject me to is beyond words, and I won't go the details of it. Let's just say that it lasted a whole 8 months of endless communication with them getting them to allow me to terminate my contract, return my deposit etc etc. And in all these communications, they were distasteful, disrespectful, offensive, unprofessional. So much that they even accidentally copied me on email replies amongst other colleagues where they were being spiteful, even condescending about me. Avoid them!

A · 21 July 2020

★★★★★ 5/5

Trustpilot

We have recently moved into a rental…

We have recently moved into a rental property managed by Goadsbys in Bournemouth. Alex, the agent, was extremely professional and could not have been more helpful through the process. Since moving in, he has also been there to help with any teething problems we've had. I can highly recommend them and all the ancillary people who were involved, such as the cleaning company and maintenance team. Many thanks to all of them. Mrs D

Rebecca · 17 August 2021

★★★★★ 5/5

Google

Very efficient & helpful service setting up the sale of our property. Highly recommended

Diane · 26 March 2024

★★★★★ 1/5

Trustpilot

Let down lettings

I had a really bad experience with Carol from the Eastleigh estate agents. She cancelled our viewing 2 hours before when she had plenty of time to give us more notice, she had no idea what was going on and gave the impression she couldn’t care less and I could of booked somewhere else and not wasted my time. She didn’t even sound bothered on the phone. Very unprofessional service and I will not be using again!

Kelly · 26 September 2020

★★★★★ 5/5

Google

Purchased through Goadsby. Andrew was fantastic from the viewing to completion. Friendly, proactive and kept me updated the whole time. Would highly recommend to anyone buying or selling.

Adam · 16 April 2020

★★★★★ 1/5

Trustpilot

Wanted to view a property last week and…

Wanted to view a property last week and had to chase the office as jo response to on line contact, then to be told an offer had been put in, not accepted at that time. This week booked to view another got to the property and had acall to say the offer on it had been accepted. I have more business accuman in my little finger than they have put together..

Mark · 19 June 2021

★★★★★ 1/5

Trustpilot

Goadsby Eastleigh are the worst Estate Agent

Our recent dealings with Goadsby Eastleigh must make them the worst estate agents Following a reduced last minute offer from our buyers which we rejected they then decided to show them the new property which we had paid a deposit to the developer and effectively gazump us So we now have to re-market our property find another buyer and somewhere to purchase please Avoid Goadsby at all costs they are awful

Martin · 23 July 2020

★★★★★ 5/5

Google

Emily found us a buyer very quickly and was highly supportive throughout the sale process. I highly recommend her and Goadsbys.

Tracy · 27 March 2023