Trusted Agent profile · Cheshire
Verified
★★★★★
2,120 reviews across 20 offices and 4 platforms
Gascoigne Halman has 20 offices, in Macclesfield, Bramhall, Cheshire East (two offices), Heaton Moor, Sale, Poynton, Altrincham, Manchester, Glossop, Stockport, Holmes Chapel, Wilmslow, Marple Bridge, Prestbury, Warrington, Chapel-En-Le-Frith, Whaley Bridge, Tarporley and Hale (Cheshire). Together they have 2,120 reviews on four platforms, rated 4.6 out of 5 overall.
1,960
Reviews on Google
All 20 offices
37
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 20 offices
122
Reviews on Trustpilot
Business-wide
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Gascoigne Halman's 20 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCharlotte at Gascoigne Halman was amazing from start to finish she kept me updated with dates and also helped with any queries i had throughout. Through the whole process she was responsive, professional, polite and kept us on track for our move in date. Would highly recommend using Gascoigne Halman.PositiveProfessionalism
5/5
GoogleSuperb experience - Joanne, Owen and the team couldn’t do enough to help us during our sale and onward purchases. Friendly professional and understanding during the whole process even with the COVID issues and delays. Highly recommend.PositiveProfessionalism
5/5
GoogleI recently purchased a house from Gascoigne Halman and have to say If I had known then what I know now I would have also marketed my property with them. It took us 8 months to complete a sale and purchase for a chain which on paper should have been the simplest thing in the world. We had the most terrible experience with our conveyancing team who were diabolical. The only shining light in the shambles of those 8 months was Owen at Gascoigne Halman Poynton. He went above and beyond for us and was relentless in his pursuit of getting information fed back to us that was near impossible from our paid conveyancing team and for this I am truly grateful. Needless to say I haven't got any plans for moving house again in the foreseeable but if I did Own would be my first port of call.PositiveResponsiveness, Professionalism
5/5
GoogleA big big thank you to Jo, Owen and Nicole who looked after us so well during the whole process of selling our home. Owen was great in keeping us up to speed with what was happening and Jo went above and beyond in pushing through the purchase of our home even though it was with a different agent and in doing so managed a very difficult situation for us enabling the chain to complete. I would 100% recommend Poynton branch of Gascoigne Halman to any one.PositiveResponsiveness, Quality, Professionalism, Value
1/5
Trustpilotvery poor customer service
Very disappointed with customer service. Found the staff to be really unhelpful. As a cash buyer had been keen to purchase a property for my daughter and disappointed to learn the property we had secured was taken off the market. Tried to found out why and if there were any other similar properties available through the branch and got absoutley no help from them. Sent a polite message to the manager with honest feedback and requested that he give me a quick call to discuss - 2 weeks later and havent heard back from him. Will now never use Gasgoigne Halman again and recomend other agents who have a little more time and respect for their customers
Dear Mr Evans,We are very sorry to hear of your dissatisfaction. Please can you email me with a little more information and to which branch this relates to and I will look into this further for you. james.coppock@gascoignehalman.co.uk Kind RegardsJames Coppock
1/5
TrustpilotI went to view a property in Sale on…
I went to view a property in Sale on Saturday and was advised of a lot bigger property(sqm)by the agent from Gascoigne Halman.After telling him how much I had as deposit,on Monday the office rang me and told the property I saw is gone and trying to sell me a more expensive property.What a shame!!!!
5/5
GoogleRating only, no written review.
5/5
GoogleJoanne and Owen have been super in selling our property. Highly recommended.PositiveQuality, Professionalism, Value
5/5
GoogleHave used Gascogine Halman's services on two different occasions and they have been fantastic. They are very professional and honest in their appraisals, and managed the transaction with speed and professionalism.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe received excellent service from Jo, Owen and Nicole. No hesitation in recommending this team to sell your house.PositiveProfessionalism
5/5
GoogleFantastic customer service. Jo cares and listens to her clients, and therefore found the perfect house for us. Jo was efficient and excellent at communicating with us at all stages of the sale. Highly recommend
5/5
GoogleThanks to Jo, Owen, Nicole and team at GH Poynton. This was not a straight forward purchase, but Jo was tenacious and determined managed to get the deal done. I couldn’t recommend this professional and personable team more highly.
5/5
GoogleMany thanks to Jo, Owen and the team for their fantastic service. They were by far the best estate agents in our chain - would definitely recommend for any sale/purchase in Poynton.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleA hassle free experience in dealing with the Poynton office over the sale of my property. I was kept updated of the interest, Offers were negotiated well and ultimately the sale was handled with professionalism. I would highly recommend Jo and the team. Thank you.
5/5
GoogleCouldn't fault the service. They were managing our purchase and wished we used them to sell our house. Owen was fantastic, very responsive and nothing was too much trouble. Thank you for all your help.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleJo at Gascoigne Halman delivered exactly what she promised. She was extremely efficient with an excellent knowlegde of the market. Together with Owen, she kept us fully informed throughout the process. Professional and friendly. We would highly recommend.
5/5
GoogleI sold my house through Gascoigne Halman within 3 weeks, however due to circumstances beyond their control the actual sale process took over six months. Throughout the process Jo & Owen were very proactive and kept me up to date with developments. By far they are the best estate agents I've ever dealt with and I would recommend them to anyone.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleVery professional, efficient and friendly service received throughout the purchase process from Steph, Abby and Sarah. I was kept well-informed at all stages and they worked hard to ensure that things progressed as quickly as possible to completion.
5/5
GoogleExtremely happy and reassured from the moment we committed to Gascoigne Hallman to sell a property. No frills, gimmicks or doubt about what the team here were going to do for us and then delivered. Would rate them well above others we spoke to and perhaps although the sales system is just that, they delivered in a very transparent and professional manner. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAdam ensured our sale went through smoothly and was always on hand to answer queries. We have used Gasgoine Halman before and will use again.PositiveProfessionalism
1/5
GoogleI had a representative from this company who was the most awful man totally outstayed his welcome bearing in mind we are in the middle of a Covid 19 crisis! Thought he would never leave waffles on about a nothing for an hour before offering the information required price to be expected and commission rates. Traipsed over my carpet in shoes and said I can take them off if you want me too!!!! Mmmmh filled new with confidence for when he shows people round if he got the opportunity which he won’t. Be aware covid is on your shoes 👞. Looks professional but let me tell you looks can be deceiving.NegativeProfessionalism
“All of our managers and staff attend appointments with masks gloves and overshoes although the majority of clients prefer us not to use the PPE and are happy to simply social distance. The majority of people we visit require a thorough appraisal of their property before entering into a significant financial commitment. Often a general discussion can put people at ease to ask the questions on their mind. We would never wish a client to feel that we have insufficient time to do our job properly. We are sorry that on this occasion this is not what was required.”
1/5
GoogleDespite having a strong presence we found GH to be very weak. Our estate agent was part time and when she wasn’t in the office nothing would happen. We ended up communicating with the chain ourselves, our sellers estate agent was amazing and by the end of the process they were the ones to receive a thank you gift. The final week of a large chain was very eventful, however as our agent was off GH were nowhere to be seen. Phone calls requesting updates were not returned and the other agents and solicitors did all the work. We did however. Receive an invoice for the full amount the day after completion. We would not recommend GH.
We at Gascoigne Halman pride ourselves on a very personal service and are obviously always disappointed if our service falls somewhere short of expectations, we are not in the business of upsetting people as we very much rely on repeat business time after time. In any line of business it is always disappointing if sometimes we are not able to speak with someone we have been dealing with for a while but it does happen now and again. We have a dedicated team of negotiators always on hand to deal with any situation that may arise and when we are alerted to any problems in a sale particularly where there is a chain involved we are keen to help where we can, besides we want the sale to go through as much as the buyers and sellers involved. Our understanding of this situation was that there was an issue further up the chain, not our buyer or seller but beyond our control, but had we been asked for our help (we were not) then of course we would have readily given it as we had done all the way through the sale and up until that point. The sale was chased on Wednesday evening and Thursday morning to see if it had exchanged to be told there was an issue further up the chain and for us not to chase it as it was in hand and that it was in the process of being sorted by the solicitors further up the chain, however we do sincerely apologise if it is felt we could have done more.’ We wish you all the best for the future and do hope we can be of service to you in the future.’
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Macclesfield has the most, with 336 reviews rated 4.2 out of 5, followed by Bramhall with 269.
The 20 Gascoigne Halman offices, by town:
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