Trusted Agent profile · Hampshire, Dorset and West Yorkshire

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Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more

4.5

★★★★★ Excellent

3,017 reviews across 14 offices and 4 platforms

www.enfields.co.uk

Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

2,440

Reviews on Google

All 14 offices

Facebook logo

4.7 / 5

133

Reviews on Facebook

All 14 offices

Trustpilot logo

261

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Enfields's 14 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.

British Property Awards winners in one year, the group and its branches: 2021.

British Property Awards by year, 2021

Source: The British Property Awards winners lists, as published, linked by year.

Latest reviews from every Enfields office

Newest first, from every platform, with the office each review is about. First names only.

5/5

The Trusted Agent

Enfields went the extra mile

I am struggling to find the words to fully express my gratitude to Shaun and the team at Enfields for what they have done for me. Unfortunately I employed probably the worst solicitor in Southampton so Shaun and my buyers solicitor did most of the legal work for me and I never heard from the agent I was buying from during the whole process so Shaun sorted that out as well. I can honestly say that the move would never had happened if it were not for Shaun’s knowledge, experience and sheer hard work and I would not hesitate in recommending Enfields to anyone who wants to sell their property. If I could give more than 5 stars I definitely would.

Melwyn · 28 January 2019 · Enfields Southampton (347 Shirley Road)

5/5

Trustpilot

I am struggling to find the words to…

I am struggling to find the words to fully express my gratitude to Shaun and the team at Enfields for what they have done for me. Unfortunately I employed probably the worst solicitor in Southampton so Shaun and my buyers solicitor did most of the legal work for me and I never heard from the agent I was buying from during the whole process so Shaun sorted that out as well. I can honestly say that the move would never had happened if it were not for Shaun’s knowledge, experience and sheer hard work and I would not hesitate in recommending Enfields to anyone who wants to sell their property. If I could give more than 5 stars I definitely would.

Melwyn · 28 January 2019 · Enfields Southampton (347 Shirley Road)

5/5

Facebook

I recently moved to a new apartment as a tenant through Enfields Southampton and Jack and Georgia have been very professional throughout, promptly responding to all queries I have had. The third party Enfields used to carry out the inventory check before the move in did a very good job with the inventory report as well.

Rumana · 25 January 2019 · Enfields Southampton (347 Shirley Road)

Agent replied

Hi Rumana Ullah, thank you so much for your positive comments about Enfields Southampton! Thank you again for letting our team know how we did! We look forward to helping again in the future.

5/5

Facebook

I and colleagues have used Enfields on a number of occasions in respect to purchase and lettings and have found the Southampton and Shirley teams to be both knowledgeable and very friendly.

Peter · 24 January 2019 · Enfields Southampton (347 Shirley Road)

Agent replied

Peter Welburn, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! We hope to be of service to you again in the future.

5/5

Trustpilot

Very reliable estate agents

Sam and Shaun were extremely helpful from start to finish , would definitely recommend , thankyou

Steven · 22 January 2019 · Enfields Southampton (347 Shirley Road)

5/5

The Trusted Agent

Would definitely recommend Enfield's estate agents

Sam and Shaun were very helpful and professional , when they were busy the other guys in the office were equally helpful , great team , would highly recommend using them

Steven · 22 January 2019 · Enfields Southampton (347 Shirley Road)

5/5

The Trusted Agent

Excellent agents to deal with.

Having brought property before, I’ve dealt with numerous agents throughout the years but I have to sage Enfields were one of the best I’ve dealt with. They know what they’re talking about and that was refreshing. Sam and Shaun were approachable and were so easy to get along with. I hope to have more dealing with them in the future.

DC · 20 January 2019 · Enfields Southampton (347 Shirley Road)

5/5

Google

Pleased with the service and commitment received from the very first valuation right through to completion. They proved themselves to be professional and committed and always followed through on all procedures. They made particularly difficult circumstances bearable and were of enormous help in the whole process; would recommend.

A · 20 January 2019 · Enfields Southampton (51 London Rd)

5/5

Google

I bought through Enfields Hythe. Fast and easy process, me and my family all very satisfied. I would highly recommend them.

A · 20 January 2019 · Enfields Southampton (51 London Rd)

5/5

Google

A superb experience from start to finish! I came across a daunting task to sell and buy two properties, however Jamie was a pleasure to deal with, very professional and friendly. The team at enfields helped make the whole process stress-free! Highly recommend!

A · 20 January 2019 · Enfields Southampton (51 London Rd)

5/5

Google

I was extremely satisfied with the service from Enfields Hythe. My property was listed for sale and then sold within the first 2 weeks of it being available. The branch manager (Jamie Lines) came and valued my property and was very professional with his approach. Chris Kerr kept me informed on the progress from start to finish and dealt with any matters that came up with a matter of urgency. I would recommend Enfields Hythe to anybody looking to sell their property as their communication throughout was brilliant.

A · 20 January 2019 · Enfields Southampton (51 London Rd)

5/5

Trustpilot

Excellent from start to finish

Enfields have been great from start to finish, from marketing the property to exchange took 6 weeks which is fantastic. Sam was incredible throughout ensuring everything was being pushed through as quickly as possible. Being based in Scotland was a slight worry for me, but Enfields put me at ease and guided me every step of the way.

Michael · 19 January 2019 · Enfields Southampton (347 Shirley Road)

5/5

Trustpilot

Excellent Estate Agents

Excellent professional service, from the initial valuation all the way to completion and beyond. We had the pleasure of working with Will, Sam and Shaun from the Shirley office, all of whom went out of their way to help with a particularly challenging transaction. Compared to other agents we have worked with in the past, these are the best and we would absolutely use them again in the future.

Jo · 7 January 2019 · Enfields Southampton (347 Shirley Road)

5/5

Facebook

Excellent professional service, from the initial valuation all the way to completion and beyond. We had the pleasure of working with Will, Sam and Shaun at the Shirley office, all of whom went out of their way to help with a particularly challenging transaction. Compared to other agents we have worked with in the past, these are the best and we would absolutely use them again in the future.

Joanne · 7 January 2019 · Enfields Southampton (347 Shirley Road)

Agent replied

Joanne, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help.

5/5

Google

Excellent customer service, the staff are very professional but also very friendly and welcoming.

Nightingale · 7 January 2019 · Enfields Pontefract

Agent replied

We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

5/5

The Trusted Agent

Great experience

Enfields were really helpful throughout the purchase of my first home. Communication was great, they always updated me with info from the seller and were really prompt in replying to my emails. Sam dealt with the beginning of the process and Shaun the rest of it until we completed. Both were really easy to talk to, helpful, polite and professional. Shaun was great at dealing with communication between the seller and myself, even through the problems and difficulties that came up with the solicitors. I would use Enfields again from my experience with them.

Emma · 5 January 2019 · Enfields Southampton (347 Shirley Road)

5/5

Trustpilot

Great experience

Enfields were really helpful throughout the purchase of my first home. Communication was great, they always updated me with info from the seller and were really prompt in replying to my emails. Sam dealt with the beginning of the process and Shaun the rest of it until we completed. Both were really easy to talk to, helpful, polite and professional. Shaun was great at dealing with communication between the seller and myself, even through the problems and difficulties that came up with the solicitors. I would use Enfields again from my experience with them.

Emma · 5 January 2019 · Enfields Southampton (347 Shirley Road)

5/5

Facebook

Helpful and professional

Emma · 5 January 2019 · Enfields Southampton (347 Shirley Road)

Agent replied

Hi Emma, thank you so much for your positive comments about Enfields Southampton! Thank you, and have a fantastic day!

5/5

Facebook

Very good experience as a buyer back in 2017 and still very willing to help me out with a floor plan a year later. Highly recommended

Sara · 4 January 2019 · Enfields Pontefract

Agent replied

Thankyou for your review. We're always glad to help.

5/5

Trustpilot

During the sale of our property…

During the sale of our property everyone at Enfields was very helpful and supportive. The approach from the whole team was very professional. Thanks in particular to Sam and Shaun for making the sale of our house run smoothly.

Wendy · 3 January 2019 · Enfields Southampton (347 Shirley Road)

1/5

Google

If I could take away stars I would.This agency provided us with the worst ever experience in our lifes so far .We signed up with them to sell our property because of Bethany's proffesionalism ,but now we regret ever opening the door of their office .First viewing and their agent that should have been responsible for the safety of our property ,Charlotte,left the property unsecured as didn't even bothered to close the entrance door to the flat.Neil took over ,and he was great .He did his job.We had a buyer within a few weeks.Their conveyor was spot on ,but after two emils ,she left the company ,and this is when everything went ..down .Deep down .For weeks we haven't heard anything from anyone in the agency .Then we got in contact with the buyers(what I have learnt from this experience-don't ever do that)as neither of knew what is happening as no one was talking to us.For weeks.Then Jonathon put the responsibility of conveying on Neil,not his job!Then he took it on -Useless!To cut th e story short....er:We had to chase them for every information ,they refused to answer to my phone calls ,so we had to hide the number or call from my husbands phone(And We were supposed to pay for this service?!?!?!)When we managed to get hold of im ,in many conversations I had to ask why it feels like they are working only for the buyers?After all ,we were going to give money out to them .Not the byers.And we are not unfair people.But when it is good three months in ,and nothing has moved and Jonathon kept doing nothing...Well ,wouldn't everyone start asking questions?!Almost six months in ,million requests later,the buyers pulled out This would have never happen with Bethany being in the office ,or a proper conveyor.Thank you a lot Enfields! Not even an apology from Jonathon .Just a slimy smile...sorrythis happens....Yes it does if you are around......Wonder if you would be ok to put your daughter and wife into same situation you put my family into?

Peaceful · 1 January 2019 · Enfields Bournemouth (383 Wimborne Road)

5/5

Trustpilot

Enfields were excellent for me.

I've dealt with Enfields a couple of times over the past few of years, I purchased my property through them and Sam/Shaun were excellent when I purchased so I used them to sell my property and they found a buyer very quickly and everything went smoothly. I've already recommended them to my friends and family.

Jess · 15 December 2018 · Enfields Southampton (347 Shirley Road)

5/5

The Trusted Agent

Speed of sale was excellent

I've purchased an investment property through Enfields and the speed of the transaction and the communication was incredible compared to other agents that I've used in the past. Sam and Shaun were my point of contacts and were both excellent.

Pritesh · 15 December 2018 · Enfields Southampton (347 Shirley Road)

5/5

Google

I have been using Enfields Estate Agents to rent my properties for 6 years and have found them to be excellent agents. In particular 2 members of staff, Lisa Smith & Kate Noble. Lisa has given me outstanding service, especially in the difficult situations which have occurred from time to time. Kate , as property manager, has been vigilant in keeping the properties up to standard and has attended quickly and efficiently with any issues that have arisen. I have used other agents in the past but since being with Enfields, I would not consider changing agents again due to the high level of standards they have provided me.

Vic · 13 December 2018 · Enfields Bournemouth (383 Wimborne Road)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Enfields

Which Enfields office has the most reviews?

Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.

Where are the Enfields offices?

The 14 Enfields offices, by town:

What do sellers say about Enfields?

80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."

What do buyers say about Enfields?

46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."

What do landlords say about Enfields?

19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."

What do tenants say about Enfields?

5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."

Has Enfields won any awards?

Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.

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