Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
340
Reviews on The Trusted Agent
All 8 offices
14
Reviews on Trustpilot
All 8 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
2/5
GoogleHaving booked a set stop when I returned I still had to wait 30 mins
Morning. We are grateful for all feedback and thank you for taking the time to provide us with your's. whilst we are struggling to understand what a 'set stop' is, we are sorry to hear you had to wait for us. Please be assured of our best intentions at all times, and wish you all the best for 2021. Thanks Naomi (Marketing).
5/5
GoogleThe whole work very well together and Angi Cooney is an excellent and very caring attentive manager
Thank you so much we wish you all the very best x ❤
5/5
GoogleEstate agent can be pretty poor and off putting but I have been seriously impressed with the staff and service. Very highly recommended
Thanks so much for the review ... you know where we are if you need anything- the whole team
5/5
GoogleAngie and her team were fab, dealt with every query, every hurdle, every road block impeccably. Thank you all!
Thank you Amie send JP - wishing you all the very best x
5/5
GoogleAmazing service! Always helpful, knowledgeable and go above and beyond. Would recommend to anyone looking to buy or sell.
Thanks Rachel - wishing you all the best
5/5
GoogleOutstanding, Going above and beyond to help, cannot thank them enough for what they have done towards helping my elderly mum's move to her new home
Thanks for the review ... hope she will be happy in her new home x
5/5
GoogleThe service and help I had through c residential was outstanding , the staff go beyond to make the process easy and fast for all parties with no issues what so ever. Would recommend them to anyone who is interested in buying/selling or renting a property top quality service and business.
Thank you Aaron ... got there in the end x
5/5
GoogleWe honestly received the best service anyone could wish for, from start to finish. The level of compassion we received in what was a really difficult time for us (there were many tears from myself) was amazing . They were kind, honest and extremely professional, always knew the answers to all our questions. After many house moves I would never use any other agents . Special thanks to Angie(sorry I cried on you ❤️) Chloe and Vikki. Thank you Laura x
Thank you for such a lovely review. We wish you all the very best for the future xx
5/5
GoogleI had never sold a house before and it's supposed to be quite stressful but Angi put me at ease straight away with her professional but friendly manner. She was confident that it would sell and she managed that no problem and got me more than I was expecting whilst not overpricing it. All the staff I came into contact with were friendly and helpful so I have no reservations about recommending them, so buying or selling i will certainly be using their services again. Many thanks to Angi and her staff.
Thanks so much Chris ... we wish you all the best for the future x
1/5
GoogleRating only, no written review.
Good Afternoon. Whilst we are grateful you have taken the time to provide us with a 1* review, our team in Swansea would like the opportunity to speak to you further on this and ask if you can email our branch directly on sw@dawsonsproperty.co.uk, by phone 01792 646060 or in confidence to our directors at info@dawsonsproperty.co.uk to discuss your experience further we would be grateful. Thanks
5/5
GoogleMy dealings were mainly with Alix who was very efficient and contacted me with regular updates. I found all the staff were extremely pleasant and professional in all aspects.
Thank you for your kind words Andy and Deborah. It’s been a pleasure working with you from start to finish
5/5
GoogleRating only, no written review.
Thank you for your 5* review
4/5
GoogleRating only, no written review.
Thank you for your review
5/5
GoogleAlways very helpful and professional and thank you
Hi Sue, Thank you for your kind review. We hope you enjoy your new home and send our best wishes for the future. Kind regards, Ben
5/5
GoogleFantastic to work with these guys.. having just bought a property through them 👍🏻 …
Thank you so much for the kind words. We’ve really enjoyed assisting you with your purchase and hope you enjoy your home. With our regards, Lewis and the team at Clitheroe.
5/5
GoogleWe completed our purchase of a property through Mortimer estate agent at their Clitheroe office. The whole process went very smoothly and we are really happy with the overall experience. I would like to mention Lewis Hunter in particular, who looked after us really well. He gave regular update phone calls and responded promptly to solve any issues that arose during the purchase. This meant a stress free purchase for us. Thank you.
t’s been a pleasure helping you and Olga with your purchase, all the very best for the future. Lewis.
3/5
GoogleNowt special it's an estate agents they sell house's
Thankyou for your review Mr Wrighton. Unfortunately we are unable to find any records of previous contact with you. Please could you get in touch with the office so that we can discuss why you have left us a three star rating. Kind regards
5/5
GoogleRating only, no written review.
Thank you so much for your full 5* review, our Marina sales team are extremely grateful. Kind regards Naomi - Marketing
5/5
GoogleRating only, no written review.
Thank you for our 5* review, our Marina team will very much appreciate it. Naomi (Marketing).
3/5
GoogleRating only, no written review.
Good Morning and thank you for taking the time to provide us with a * review for our Marina team. We are grateful for all the time you have taken to provide us with a rating, should you wish to provide us with any further feedback to ensure … More
5/5
GoogleRating only, no written review.
Thanks so much for the 5* review for our Marina sales team, they will be pleased. Naomi - Marketing.
3/5
GoogleRating only, no written review.
Apologies for the response to your review, we are getting through them. Our Marina sales team appreciate your review greatly. Thanks
3/5
GoogleRating only, no written review.
Hello, thank you for taking the time to provide us with a * review for our Morriston sales and rental team's. We are extremely grateful for the time you have taken to provide us with a * rating, should you wish to provide us with any … More
5/5
GoogleRating only, no written review.
Hello there and thank you so much for your 5* review for our Morriston team. We are grateful for all the reviews we receive as they give the teams a real boost to their working week, we hope to see you in the future should you need our services again. Thanks again, Naomi (marketing).
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.
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