4/5
GoogleThank you for providing our Swansea lettings team with a 4* review, this is very greatly appreciated. Kind regards Naomi - Marketing
Trusted Agent profile · Swansea
Verified
Dawsons estate agents in Swansea, Morriston, Swansea Marina and 3 more
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
340
Reviews on The Trusted Agent
All 8 offices
14
Reviews on Trustpilot
All 8 offices
Want Dawsons to help?
Send Dawsons a message.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers147 reviews
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
Buyers94 reviews
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
Landlords33 reviews
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Tenants35 reviews
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Our offices
Dawsons's eight offices, most reviewed first. Each has its own page.
- Dawsons Swansea Sales11 Walter Road, SA1 5NF375 reviews · 266 on Google (4.2)12 in the last 90 days
- Dawsons Morriston Sales135 Woodfield Street, SA6 8AL338 reviews · 261 on Google (4.8)4 in the last 90 days
- Dawsons Marina Sales Lettings & New HomesUnit A, Meridian Bay, SA1 1PG307 reviews · 232 on Google (4.8)5 in the last 90 days
- Dawsons Mumbles Sales & Lettings77 Newton Road, SA3 4BN299 reviews · 237 on Google (4.8)7 in the last 90 days
- Dawsons Killay Sales419 Gower Road, SA2 7AN199 reviews · 163 on Google (4.7)1 in the last 90 days
- Dawsons Sketty Sales90 Gower Road, SA2 9BZ172 reviews · 135 on Google (4.7)4 in the last 90 days
- Dawsons Morriston Lettings134 Woodfield Street, SA6 8AL83 reviews · 57 on Google (4.8)2 in the last 90 days
- Fine and Country77 Newton Road, SA3 4BN12 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Dawsons office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleThank you for our 5* review, our Swansea lettings team will very much appreciate it. Naomi (Marketing).
1/5
GoogleSorry to hear of your experience, our team in Swansea would like the opportunity to speak to you further on this and ask if you can email our branch directly on rsw@dawsonsproperty.co.uk or by phone 01792 301000 to discuss your experience further we would be grateful. Thanks
4/5
GoogleThank you so much for taking the time and providing us with a 4* review. It is great for the team and for the future customers reviewing our services online. Much appreciated. Naomi (Marketing).
5/5
GoogleThank you kindly for your 5* review of our Swansea lettings team recently, the team work hard to ensure their reviews are of the highest standard. Thank you again.
1/5
GoogleNo reply x2 from sales when enquiring about a house for sale and no response to messages left on answer phone, not sure how they expect to sell houses!!!
Agent replied
Good morning, Its such a shame to hear that you are having issues getting through to our Swansea sales team now also. Just to confirm the Swansea number is 01792 646060 (option 1 for sales) or you could email them directly on sw@dawsonsproperty.co.uk. I have spoken with the manager Kerry who confirms whilst they are receiving a high volume of calls at present due to the current situation we have not received any messages from you directly to be able to call you back. Whilst we had issues previously when you were unable to contact our Morriston team these have been resolved so would really appreciate if you could provide us with some feedback as to what happens when you call either number and when you left a message so we can ask our IT team to look into this. We strive to ensure we provide all our customers with the best possible service and most certainly would not respond out of choice. If you could please email myself on info@dawsonsproperty.co.uk I can then look into this issue for you directly as we most certainly don't want this to happen again, and we can ensure we then put you in touch with the relevant branch to assist you with your enquiry further. Kind regards Naomi Webborn (Marketing)
5/5
GoogleRating only, no written review.
Agent replied · 6 February 2024
Thank you for our 5* review, our Killay team much appreciate it. Naomi (Marketing).
1/5
Googlenever returned calls customer service shocking 🙄 …
Agent replied · 6 February 2024
Afternoon David Sorry to hear of your experience, our team in Killay would like to speak to you further on this and ask if you can email our branch manager directly on david.parton@dawsonsproperty.co.uk or by phone 01792 298014 to discuss your experience further we would be grateful. Thanks
5/5
GoogleGood people good service I like them it's best agents in Swansea so far....all staff are great aswell.
5/5
GoogleRating only, no written review.
Agent replied
Thank you so much for this 5* review, our Swansea sales team are very grateful.
4/5
GoogleRating only, no written review.
Agent replied
Thank you so much for your review, every star counts. Much appreciated.
3/5
GoogleRating only, no written review.
Agent replied
Thank you for your * rating, we hugely appreciate this.
1/5
GoogleWould not advise renting from this company. I left the house early and spent several days cleaning it. When I moved in the house was grubby and had damp damage. I cleaned the mould away, jet washed outside area, and left this house far cleaner than when I moved in. They still said house required moderate cleaning and withheld over £100 of my deposit. Don’t trust them- they are a scam!
5/5
GoogleI rented a flat from them during a year. They've been helpful since the day that I visit the house until I've got the bond back. …
1/5
GoogleTenant I advise not to rent any property from them, also careful when you sign contract, they will give you fixed contact without break clause , but verbally assure you that you can leave by giving notice! Then they will cheat you and your …
5/5
GoogleSorting the moving process during lockdown was made so easy thanks to Owen and John, really responsive and had us moved in within the week, very grateful!
Agent replied · 27 August 2026
Great to hear about your experience with Owen and John, we wish you all the best in your new home
5/5
GoogleGreat service from Kimberly and Kay when letting a property. Was kept up to date during all viewings, really quick responses to emails. All requests met professionally and dealt with really effectively.
Agent replied · 27 August 2026
Thanks for your review Dean
5/5
GoogleSharron Kaur went out of her way to help our application when it hit some obstacles. She's professional, efficient and kept us updated the whole way through. Really impressed with the service we received. Thank you Sharron x
5/5
GoogleGeorgina has been very responsive to dealing with any queries or issues. She went above and beyond to liaise with the landlord when we wanted to have permission to have a dog we loved in our home. Thank you.
5/5
GoogleGreat service from Kimberly and Kay when letting a property. Was kept up to date during all viewings, really quick responses to emails. All requests met professionally and dealt with really effectively.
Agent replied · 23 August 2026
Thanks for your review Dean
5/5
GoogleSharron Kaur went out of her way to help our application when it hit some obstacles. She's professional, efficient and kept us updated the whole way through. Really impressed with the service we received. Thank you Sharron x
5/5
GoogleGeorgina has been very responsive to dealing with any queries or issues. She went above and beyond to liaise with the landlord when we wanted to have permission to have a dog we loved in our home. Thank you.
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Dawsons
Which Dawsons office has the most reviews?
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
Where are the Dawsons offices?
The eight Dawsons offices, by town:
- Fine and Country: 77 Newton Road, Mumbles, Swansea, SA3 4BN
- Killay: 419 Gower Road, Killay, Swansea, SA2 7AN
- Morriston Lettings: 134 Woodfield Street, Morriston, Swansea, SA6 8AL
- Morriston Sales: 135 Woodfield Street, Morriston, Swansea, SA6 8AL
- Mumbles Sales & Lettings: 77 Newton Road, Mumbles, Swansea, SA3 4BN
- Sketty: 90 Gower Road, Sketty, Swansea, SA2 9BZ
- Swansea: 11 Walter Road, Swansea, SA1 5NF
- Swansea Marina: Unit A, Meridian Bay, Swansea Marina, Swansea, SA1 1PG
What do sellers say about Dawsons?
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
What do buyers say about Dawsons?
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
What do landlords say about Dawsons?
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
What do tenants say about Dawsons?
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Has Dawsons won any awards?
Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.
Want Dawsons to help?
Send Dawsons a message.
