4/5
Rating only, no written review.
Agent replied
Thank you kindly for your 4* review for our Morriston sales team, they will be pleased to see this. We truly appreciate you taking the time to provide this review. Naomi (Marketing).

Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
340
Reviews on The Trusted Agent
All 8 offices
14
Reviews on Trustpilot
All 8 offices
Send Dawsons a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Rating only, no written review.
Thank you kindly for your 4* review for our Morriston sales team, they will be pleased to see this. We truly appreciate you taking the time to provide this review. Naomi (Marketing).
5/5
Rating only, no written review.
Thank you so much for taking the time to provide us with a 5* review, our Morriston Sales team will very much appreciate it. Naomi (Marketing).
1/5
Rating only, no written review.
Sorry to hear of your experience, our team in Morriston would like the opportunity to speak to you further on this and ask if you can email our branch directly on mo@dawsonsproperty.co.uk or by phone 01792 700777 to discuss your experience further we would be grateful. Thanks
5/5
Rating only, no written review.
Thank you so much for this 5 * review. Dawsons Morriston Sales Team
1/5
Booked a virtual valuation, didn’t hear from anyone at Dawson’s to say they were cancelling or after to explain why they didn’t do it, very poor customer service!!
1/5
Awful, tried to get a probate valuation and they wanted me to pay £200 which will be then taken off at the end of the house sale. That's if I go with them. Then I got put through to commercial sales. Probate valuation are free.
Sorry to find you rate our services as a 1* , and thank you for taking the time to explain you’re reasons. I can only apologise for the miscommunication you feel you received. Our probate valuation services do carry a charge (as do most … More
1/5
I've never had a good experience with Dawsons of Swansea, initially renting from them in 2003 and since in house purchases, and the most recent a stalled purchase of a property for nearly two years. I wouldn't recommend them, I even now avoid buying property on the market with them, I've dealt with far better in Swansea.
Afternoon and thank you for taking the time to provide us with your review. We are grateful for all our customers feedback including those of a lower star. Whilst we strive to provide the best possible customer service at al times there … More
5/5
Used Dawson Morriston Sale branch to sell a property in May 2020. It was a stress-free process and found communicating with them easy and fast. They also suggested a local solicitor they work closely with who was fantastic. If you are looking to sell a house in the area, I would not hesitate to recommend them.
5/5
Currently buying a property with Dawsons. George has been brilliant at keeping in touch. Really professional and responsive to any queries. Great service!
Thank you so much for our 5* review for our Morriston team, George will be pleased to get a mention too, much appreciated. Naomi (Marketing).
1/5
The staff are the biggest waste of space, wasted a full week being told 3 different story's about renting a property, it turned out in the end they just didn't want me to rent the house, surely thats the landlords decision not theirs, im …
Good Evening Sorry to find you rate our services as a 1* , and you have felt the need to seek further advice. Please be assured that we follow a strict referencing … More
4/5
Rating only, no written review.
Thank you for taking the time to provide us with a 4* review recently, our Swansea lettings team greatly appreciate all feedback and reviews provided. Thanks Naomi - Marketing.
4/5
Rating only, no written review.
Thank you for providing our Swansea lettings team with a 4* review, this is very greatly appreciated. Kind regards Naomi - Marketing
5/5
Rating only, no written review.
Thank you kindly for your 5* review of our Swansea lettings team recently, the team work hard to ensure their reviews are of the highest standard. Thank you again.
1/5
Worst agent ever, using forged signature just to get money out of the tenant. Avoid at all cost
1/5
No feedback to community issues. I am a neighbour of a property let by Dawsons. I have contacted them repeatedly regarding issues. All I have asked for is feedback regarding a boundary issue. Every time they assure me that they will get back to me but never do.
1/5
The staff are the biggest waste of space, wasted a full week being told 3 different story's about renting a property, it turned out in the end they just didn't want me to rent the house, surely thats the landlords decision not theirs, im seeking legal advice as its victimization. They also said the only way i can rent this property was if i earned £15,500 a year, me and my partner earn £20,000 between us, when i told them this they ignored the email.
Good Evening Sorry to find you rate our services as a 1* , and you have felt the need to seek further advice. Please be assured that we follow a strict referencing procedure for all property applications to ensure the property is affordable to the tenant and to protect our landlords valuable assets (there are occasions where constraints placed by mortgage companies have stricter policies than others, amongst other constraints placed by leasehold properties). I understand our team at Swansea did explain the process to you on several occasions and that unfortunately in this instance we were unable to proceed with your application. Should you wish to discuss this any further please speak with Jade our branch manager by calling 01792 301000 (select option 1 during their office hours 9-5.30 Mon, Friday), or alternatively please email rsw@dawsonsproperty.co.uk.
4/5
Rating only, no written review.
Thank you so much for taking the time to provide us with a 4* review, our Swansea lettings team will very much appreciate it. Naomi (Marketing).
5/5
Rating only, no written review.
Thank you for our 5* review, our Swansea lettings team will very much appreciate it. Naomi (Marketing).
1/5
Rating only, no written review.
Sorry to hear of your experience, our team in Swansea would like the opportunity to speak to you further on this and ask if you can email our branch directly on rsw@dawsonsproperty.co.uk or by phone 01792 301000 to discuss your experience further we would be grateful. Thanks
4/5
Rating only, no written review.
Thank you so much for taking the time and providing us with a 4* review. It is great for the team and for the future customers reviewing our services online. Much appreciated. Naomi (Marketing).
5/5
They are the only Agent that call you back. Very friendly and helpful.
Thank you, it's lovely to have some great feedback for the team and with a 5* review to boot, very much appreciated. Naomi (Marketing)
5/5
Excellent service today by Emma Dawson Thank you see you soon.
Good morning. Thanks so much for your 5* review for our Morriston team. Receiving a great review like this gives the teams a real boost to their day, thank you. Have a lovely Easter. Thanks Naomi (marketing).
4/5
Thank you for taking the time to provide us with a 4* review recently, our Swansea lettings team greatly appreciate all feedback and reviews provided. Thanks Naomi - Marketing.
4/5
Thank you so much for taking the time to provide us with a 4* review, our Swansea lettings team will very much appreciate it. Naomi (Marketing).
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.
Send Dawsons a message.