Trusted Agent profile · Swansea

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Dawsons estate agents in Swansea, Morriston, Swansea Marina and 3 more

4.7

★★★★★ Excellent

1,720 reviews across 8 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,348

Reviews on Google

All 8 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

The Trusted Agent logo

4.9 / 5

340

Reviews on The Trusted Agent

All 8 offices

Trustpilot logo

14

Reviews on Trustpilot

All 8 offices

Reviews may appear on more than one platform.

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dawsons's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Dawsons office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

Rating only, no written review.

Helen · 22 May 2021 · Dawsons Morriston Sales

Agent replied

Thank you kindly for your 4* review for our Morriston sales team, they will be pleased to see this. We truly appreciate you taking the time to provide this review. Naomi (Marketing).

5/5

Google

Rating only, no written review.

Lee · 22 May 2021 · Dawsons Morriston Sales

Agent replied

Thank you so much for taking the time to provide us with a 5* review, our Morriston Sales team will very much appreciate it. Naomi (Marketing).

1/5

Google

Rating only, no written review.

Sarah · 22 May 2021 · Dawsons Morriston Sales

Agent replied

Sorry to hear of your experience, our team in Morriston would like the opportunity to speak to you further on this and ask if you can email our branch directly on mo@dawsonsproperty.co.uk or by phone 01792 700777 to discuss your experience further we would be grateful. Thanks

5/5

Google

Rating only, no written review.

Hannah · 22 May 2021 · Dawsons Morriston Sales

Agent replied

Thank you so much for this 5 * review. Dawsons Morriston Sales Team

1/5

Google

Booked a virtual valuation, didn’t hear from anyone at Dawson’s to say they were cancelling or after to explain why they didn’t do it, very poor customer service!!

Marc · 22 May 2021 · Dawsons Morriston Sales

1/5

Google

Awful, tried to get a probate valuation and they wanted me to pay £200 which will be then taken off at the end of the house sale. That's if I go with them. Then I got put through to commercial sales. Probate valuation are free.

Tracey · 22 May 2021 · Dawsons Morriston Sales

Agent replied

Sorry to find you rate our services as a 1* , and thank you for taking the time to explain you’re reasons. I can only apologise for the miscommunication you feel you received. Our probate valuation services do carry a charge (as do most … More

1/5

Google

I've never had a good experience with Dawsons of Swansea, initially renting from them in 2003 and since in house purchases, and the most recent a stalled purchase of a property for nearly two years. I wouldn't recommend them, I even now avoid buying property on the market with them, I've dealt with far better in Swansea.

Ben · 22 May 2021 · Dawsons Morriston Sales

Agent replied

Afternoon and thank you for taking the time to provide us with your review. We are grateful for all our customers feedback including those of a lower star. Whilst we strive to provide the best possible customer service at al times there … More

5/5

Google

Used Dawson Morriston Sale branch to sell a property in May 2020. It was a stress-free process and found communicating with them easy and fast. They also suggested a local solicitor they work closely with who was fantastic. If you are looking to sell a house in the area, I would not hesitate to recommend them.

Ian · 22 May 2021 · Dawsons Morriston Sales

5/5

Google

Currently buying a property with Dawsons. George has been brilliant at keeping in touch. Really professional and responsive to any queries. Great service!

Jude · 22 May 2021 · Dawsons Morriston Sales

Agent replied

Thank you so much for our 5* review for our Morriston team, George will be pleased to get a mention too, much appreciated. Naomi (Marketing).

1/5

Google

The staff are the biggest waste of space, wasted a full week being told 3 different story's about renting a property, it turned out in the end they just didn't want me to rent the house, surely thats the landlords decision not theirs, im …

Philip · 16 May 2021 · Dawsons Swansea Sales

Agent replied

Good Evening Sorry to find you rate our services as a 1* , and you have felt the need to seek further advice. Please be assured that we follow a strict referencing … More

4/5

Google

Rating only, no written review.

Catherine · 13 May 2021 · Dawsons Swansea Sales

Agent replied

Thank you for taking the time to provide us with a 4* review recently, our Swansea lettings team greatly appreciate all feedback and reviews provided. Thanks Naomi - Marketing.

4/5

Google

Rating only, no written review.

Angela · 13 May 2021 · Dawsons Swansea Sales

Agent replied

Thank you for providing our Swansea lettings team with a 4* review, this is very greatly appreciated. Kind regards Naomi - Marketing

5/5

Google

Rating only, no written review.

Steve · 13 May 2021 · Dawsons Swansea Sales

Agent replied

Thank you kindly for your 5* review of our Swansea lettings team recently, the team work hard to ensure their reviews are of the highest standard. Thank you again.

1/5

Google

Worst agent ever, using forged signature just to get money out of the tenant. Avoid at all cost

Jimmy · 13 May 2021 · Dawsons Swansea Sales

1/5

Google

No feedback to community issues. I am a neighbour of a property let by Dawsons. I have contacted them repeatedly regarding issues. All I have asked for is feedback regarding a boundary issue. Every time they assure me that they will get back to me but never do.

John · 13 May 2021 · Dawsons Swansea Sales

1/5

Google

The staff are the biggest waste of space, wasted a full week being told 3 different story's about renting a property, it turned out in the end they just didn't want me to rent the house, surely thats the landlords decision not theirs, im seeking legal advice as its victimization. They also said the only way i can rent this property was if i earned £15,500 a year, me and my partner earn £20,000 between us, when i told them this they ignored the email.

Philip · 13 May 2021 · Dawsons Swansea Sales

Agent replied

Good Evening Sorry to find you rate our services as a 1* , and you have felt the need to seek further advice. Please be assured that we follow a strict referencing procedure for all property applications to ensure the property is affordable to the tenant and to protect our landlords valuable assets (there are occasions where constraints placed by mortgage companies have stricter policies than others, amongst other constraints placed by leasehold properties). I understand our team at Swansea did explain the process to you on several occasions and that unfortunately in this instance we were unable to proceed with your application. Should you wish to discuss this any further please speak with Jade our branch manager by calling 01792 301000 (select option 1 during their office hours 9-5.30 Mon, Friday), or alternatively please email rsw@dawsonsproperty.co.uk.

4/5

Google

Rating only, no written review.

Elzaan · 13 May 2021 · Dawsons Swansea Sales

Agent replied

Thank you so much for taking the time to provide us with a 4* review, our Swansea lettings team will very much appreciate it. Naomi (Marketing).

5/5

Google

Rating only, no written review.

Leanne · 13 May 2021 · Dawsons Swansea Sales

Agent replied

Thank you for our 5* review, our Swansea lettings team will very much appreciate it. Naomi (Marketing).

1/5

Google

Rating only, no written review.

Kamal · 13 May 2021 · Dawsons Swansea Sales

Agent replied

Sorry to hear of your experience, our team in Swansea would like the opportunity to speak to you further on this and ask if you can email our branch directly on rsw@dawsonsproperty.co.uk or by phone 01792 301000 to discuss your experience further we would be grateful. Thanks

4/5

Google

Rating only, no written review.

Karl · 13 May 2021 · Dawsons Swansea Sales

Agent replied

Thank you so much for taking the time and providing us with a 4* review. It is great for the team and for the future customers reviewing our services online. Much appreciated. Naomi (Marketing).

5/5

Google

They are the only Agent that call you back. Very friendly and helpful.

Mandie · 13 May 2021 · Dawsons Swansea Sales

Agent replied

Thank you, it's lovely to have some great feedback for the team and with a 5* review to boot, very much appreciated. Naomi (Marketing)

5/5

Google

Excellent service today by Emma Dawson Thank you see you soon.

Dave · 31 March 2021 · Dawsons Morriston Sales

Agent replied

Good morning. Thanks so much for your 5* review for our Morriston team. Receiving a great review like this gives the teams a real boost to their day, thank you. Have a lovely Easter. Thanks Naomi (marketing).

4/5

Google

Thank you for taking the time to provide us with a 4* review recently, our Swansea lettings team greatly appreciate all feedback and reviews provided. Thanks Naomi - Marketing.

Catherine · 30 March 2021 · Dawsons Swansea Sales

4/5

Google

Thank you so much for taking the time to provide us with a 4* review, our Swansea lettings team will very much appreciate it. Naomi (Marketing).

Elzaan · 30 March 2021 · Dawsons Swansea Sales

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The eight Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.

Want Dawsons to help?

Send Dawsons a message.

What do you need help with?

Dawsons will use your details to contact you about this. See our privacy notice.

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