Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI am totally happy with the service I've received so far. Given this is just the start of my tenancy, I may update this score if the need arises. As it stands though, this is a well-deserved 5 stars. Big shout out to Paulina Gluszek :-)
Thanks Ebai!
5/5
GoogleAs a newbie in Leeds, i would like to send my sincerely thanks to the letting team (Especially to Paulina and Tom ^^~). They are very nice, supportive, helpful and responsive for my inquiry. Best wishes to them.
Thanks for the great review!
5/5
GoogleThroughout my dealings with Louis Craggs, who was property Manager for the house I rented, I always found him to be very professional, helpful, polite and he quickly and efficiently responded to any issues I raised - equally important as a tenant, I found him to be very pleasant and friendly.
Thanks for your review
5/5
GoogleI would personally like to thank Bobbie Brockbank who has been dealing with the end of tenancy for one of our flats, the whole experience was very professional and I was impressive by the swiftness of responses we were given, sadly something that you rarely see in this climate. Many thanks once again.
Thanks Dianne, we're pleased to hear you had such a great experience!
5/5
GoogleWe have been with manning Stainton for many years now renting our flat. We have had good communication from our property manager Charlotte who has acted promptly and professionally with any issues or maintenance concerns we have had.
Thanks Hannah, this is great to hear!
5/5
GoogleWe have had fantastic support from Adam Kemp in managing our properties - he is always easy to get hold of, super responsive and nothing is too much trouble. Really appreciate all the help he has given us and our tenants.
5/5
GoogleWe have rented this house for 8/9 years and never had a problem with manning stainton. Since Louis has taken management of our property things have been a lot faster and more efficient. He is very polite and always quick at replying to emails and sorting any problems we have.
Thanks Shaun, we're really happy to hear everything has been so smooth for you!
4/5
GoogleI’d like to express our thanks to John and Tom for all their help in getting our flat let out. They quickly got tradesmen in to do painting, carpet fitting and some electrical and plumbing repairs, ready for a new tenant. The whole process has been very speedy, Tom in particular has always been good at keeping us informed of the progress with the tenancy.
Thanks Susan!
4/5
GoogleRating only, no written review.
Dear Mr Phillips Thank you for your review for our Mumbles branch- we really appreciate the time … More
5/5
GoogleRating only, no written review.
Good afternoon Jaci Thank you very much for the 5* Review. We appreciate the time you have taken to … More
5/5
GoogleAlways so helpful and proactive Very professional
Hello Mr Richardson Thank you very much for taking the time to review our service. … More
5/5
GoogleAll the staff at Dawson’s have made the sale of my house a smooth process. Always available with good advice & keeping me updated . My grateful thanks.
Hi Wenna Thank you for such a lovely review! … More
4/5
GoogleI’ve had a consistently very responsive service from Dawson’s estate agents. Everyone has been helpful and efficient and a pleasure to talk to. The experience has made the process of purchasing easier.
Hi Greta Many thanks for your star review- we really appreciate it! … More
5/5
GoogleHaving had some experience with other estate agents in the area I found all of the staff I dealt with at Dawsons Estate Agents to be extremely proactive, professional and responsive. I highly recommend Dawsons to anyone wishing to sell their home.
Good afternoon Thank you for your 5 star review. We pride ourselves on customer services and … More
5/5
GoogleI have found Mumbles branch of Dawson’s to be particularly knowledgeable and proactive. Sarah is a joy to deal with, and takes pride in her role, offering supportive advice and guidance on properties. Highly recommended!
Dear Alun Thank you for your kind reviews and 5* rating. It has been a pleasure to help … More
5/5
GoogleFantastic service from Dawson’s Mumbles. Moving home can always be a little stressful but the team in Mumbles have been amazing, special mention to Emma who has a complete rock throughout the entire process. I wouldn’t hesitate to use their services again in the future.
Hi Kathryn Thank you for your 5 star review. We know how stressful the process can be so we … More
5/5
GoogleRating only, no written review.
Good morning Nahal Thank you for your review and 5 stars - we are so pleased that you are happy … More
5/5
GoogleRating only, no written review.
Good morning Linda, Many thanks for your 5 star review- we really appreciate the time you have … More
5/5
GoogleRating only, no written review.
Dear Adam Many thanks for leaving a rated review - we are thrilled that you are happy with … More
5/5
GoogleLovely garden and staff
Good afternoon Chris Many thanks for your 5 star review and we are so pleased that you were happy … More
5/5
GoogleAll staff at Dawsons Mumbles were exceptionally helpful.Whilst on holiday my buyer withdrew and the staff organised alternatives immediately.Very impressed
5/5
GoogleDawsons in Mumbles was excellent and controlled the sale process very well from the start!
Good morning Mr Legg Thank you very much for your review and wonderful feedback! It has been a … More
5/5
GoogleDawson’s have kept in contact throughout the buying experience and we’re helpful from the initial finding of the property through to the completion of the sale
Hello Angie Thank you very much for the review - it was wonderful to read. At Dawsons, we … More
5/5
GoogleI would highly recommend Dawsons Estate Agents branch in mumbles. The staff were friendly efficient and professional throughout our dealings with them. I am very grateful for their help and wish them all the very best.
Good afternoon Mr Roberts We're always thrilled to have clients who are happy with our level of service! … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2025, 2023, 2017.
RAN Awards by year, 2023 to 20172023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2026, 2025, 2022, 2021, 2020, 2019, 2018.
EA Masters by year, 2025 to 20182025 1 Bronze EA Masters 2025 winners
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2016, 2015, 2014, 2013, 2012. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2015 to 20122015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.
