Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
Send Dawsons a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2025, 2023, 2017.
2023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2026, 2025, 2022, 2021, 2020, 2019, 2018.
2025 1 Bronze EA Masters 2025 winners
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2016, 2015, 2014, 2013, 2012. A Lettings Agency of the Year winner every year since 2012.
2015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would highly recommend Dawsons Estate Agents branch in mumbles. The staff were friendly efficient and professional throughout our dealings with them. I am very grateful for their help and wish them all the very best.
Good afternoon Mr Roberts We're always thrilled to have clients who are happy with our level of service! … More
5/5
GoogleAll Staff at Dawsons of Mumbles who were involved in selling our house, acted with professionalism. Would not hesitate in recommending them in the future.
Hello Mr Cockle Thank you for the review and it was a pleasure to help you with your property … More
4/5
GooglePositive experience overall. Difficult property to sell but Dawsons offered regular advice to improve the situation and offer the best chances of sale. Good local knowledge too.
Hello Mr Bishop It has been a pleasure working with you and we appreciate you taking the time … More
5/5
GoogleAs purchasers we have found the sales progression team and Emma at the Mumbles branch very helpful indeed. They kept all parties in touch and always knew what stage the transaction was at. We are very happy with the service provided.
Hi Marie Many thanks for your 5 star review! We know how stressful the experience can be … More
5/5
GoogleWe made a house purchase with Dawsons - Emma knew what we wanted and found our house. Amanda in sales progression is first class. If you are selling putting your property with Dawsons would be a wise move.
Hello Dawn Thank you for taking the time to leave us such a glowing 5* Review! We are … More
5/5
GoogleWe looked at a number of properties with Dawsons and they were always very helpful, professional and very honest about the pros and cons. I was particularly impressed by the help provided to nudge things along when the legal to-ing and fro-ing slowed to snail's pace!
Good afternoon Elizabeth Many thanks for your 5 star review- we really appreciate the time you have taken … More
5/5
GoogleI just want to thank everyone at Dawsons for an incredible service! They assisted me with selling my property and we completed within 5 weeks! I am so impressed in how professional they were from start to finish. I will highly recommend the Mumble branch and thanks again!!!!!!!!! Nick.
Dear Nicholas It was our pleasure! We strive to provide outstanding service, always listening … More
5/5
GoogleDawsons in Mumbles, Swansea, have been amazing. They have been extremely supportive through the finding a home and then the buying process. Communication was superb and they were always highly professional. As a seasoned house buyer Dawsons are one of the very best I have worked with. I can highly recommend them.
Dear Karen Thank you very much for the review and positive feedback. At Dawsons, we are … More
4/5
GoogleI am only at the start of a buying process, but have found Dawsons staff polite, friendly and helpful.
Good morning Susan Thank you for your kind review and star rating - we are so pleased that you are … More
5/5
GoogleEmma and her team at the Mumbles branch provided a fantastic service; supporting us from start to finish with the sale of our house. We would highly recommend them.
Good afternoon Charlotte Exceptional customer service really is what we pride ourselves on. We know how … More
5/5
GoogleFrom start to finish they made the selling of a late family members property as easy as possible. Many, many thanks.
Pleasure Lorraine much love to you all
5/5
GoogleFrom start to finish a very professional approach.We were very pleased with the price obtained for our parent's bungalow.
Thanks Maggie ... hope you are all able to rest now x
5/5
GoogleHow do they do it? Hard work, Integrity, Honesty, what ever it is, they have it in abundance and they've got it right. Estate Agents are not just on the High Streets to sell property. They are there to promote the area they are in and they can only do that well by living in it, believing in it, and doing it right, at the standard that both sellers and buyers can themselves believe in. If they have a fault, I haven't heard about it!
Thanks Keith very kind words
1/5
GoogleGood Morning Thank you for taking the time to provide us with your review recently. We are grateful for all our customers feedback including those of a lower star. Whilst we strive to provide the best possible customer service at al times there are occasions when even 5* agencies are unable to meet customer needs and expectations. With our wealth of staff and the experience they bring we feel we are well placed to provide the best possible customer experience, and would really appreciate you providing us a little more insight into the reasoning for the 1* review you have provided, you can do this by either calling the branch to speak with Jade/Laurence directly on 01792 301000 or email myself at info@dawsonsproperty.co.uk. By providing this information it can assist us in ensuring further customers do not have the same experience. Thanks again from all of us at 'Team Dawsons' Kind regards Naomi (Marketing) on behalf of Jade Kennedy the team at Swansea Lettings.
5/5
GoogleFantastic service from the team at Morriston, achieved us an offer above asking price very early on and dealt with everything quickly and efficiently.
Hi Becca It was our absolute pleasure to help you with selling your home and so pleased you are happy with the results. Thank you for your kind words and hope to help you again in the future! Best wishes Stephanie & the Morriston team
5/5
GoogleAbsolute fab team at Dawson's in Morriston. Very prompt with replies and kept us updated throughout. Andrea was extremely helpful and always responded. Amanda was very helpful and helped chase things up. Thanks all ⭐⭐⭐⭐⭐
Dear Ffion Many thanks for taking the time to write a review with such positive feedback for the team- we are thrilled that you are happy with the service provided and it was our pleasure to be your acting agents. If we can help with anything further, please do not hesitate to contact us in branch Best wishes Stephanie, Andrea, Amanda, George, Jack & Jess - Morriston team
5/5
GoogleJust wanted to write a short message to say we carnt thank Lewis Hunter enough for all his hard work and going above and beyond to help us out on the sale of our home. A true asset to your company. Thank you Lewis.
Many thanks for your kind review Chris. Wishing you all the best for the future. Lewis
5/5
GoogleRating only, no written review.
Thank you for your 5* review
3/5
GoogleRating only, no written review.
We're sorry you have only been able to give us a 3* rating. Customer service is hugely important to us , so we would like to contact you so we can understand where we can improve. We would be grateful if you would contact Ben Philipps at the Clitheroe office on 01200 427331 to discuss.
5/5
GoogleWe recently purchased a property which was on the market with Mortimer’s Estate Agents in Clitheroe. James Barnes was our senior negotiator and from the very start of the process until the very end he was fantastic. James helped us with the initial offer, guided us through the conveyancing process, aided us with any queries and assisted us with exchange and completion. James always kept us in the loop and was very responsive via phone or email. Thank you James!
Thank you Andrew and Laura, I really do appreciate your kind words. It has been a pleasure working with you both and I’m so pleased that you’re in and happy with your new home. Please feel free to nip in with Winnie for some free aircon. I wish you all the very best in the future. Kind regards, James
4/5
GoogleRating only, no written review.
Thank you for your review
5/5
GoogleRating only, no written review.
Thank you for you 5* review
5/5
GoogleVery impressed with the service offered from putting house on the market until the completion date. Kept me informed from start to finish of the sale many thanks to James ,Ella and Lewis.Very impressed with the professional service.Michael Gorrighan
Hi Michael, Thank you for the great feedback! We're really pleased you were happy with the level of service provided throughout your sale & we wish you all the best for the future! The team at Mortimers, Clitheroe.
5/5
GoogleMortimer have been so helpful and professional throughout the process of our house sale, All the team have been great in explaining the process and keeping us well informed throughout, We would highly recommend them, Thank you all very much,
Many thanks for the 5* review. We are happy the team have been able to assist.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.
