Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
340
Reviews on The Trusted Agent
All 8 offices
14
Reviews on Trustpilot
All 8 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat company to deal with. Lewis Hunter in particular has been a pleasure to work with, being proactive liaising with the different parties to smooth the sales process along. Would definitely recommend.
Charlie, thank you for your positive comments for Lewis. It was a pleasure to guide you through and help you any way we could.
5/5
GoogleQuick and painless house sale eased-along by regular updates and communication from Ella: massively important as I work abroad in places with poor comms. Would highly recommend.
Really pleased to read about your positive experience with Ella. Thanks for taking the time to leave us this review and we wish you all the best.
1/5
GoogleTerrible website and all forms will not fill out and staff haven't a clue.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thanks Amanda!
5/5
GoogleFriendly staff, helped me buy my 1st house. Ella in sales was extremely helpful and I would definitely recommend !
Thank you Sharon!
5/5
GoogleRating only, no written review.
Thank you!
5/5
GoogleThank you to Lewis, Ben and Ella who helped to streamline my recent property purchase. The whole process was smooth from start to finish and I was impressed by the amount of updates and guidance that I received along the way. As others have mentioned, the communication has been excellent and I am sure that the team have gone above and beyond what you would normally expect from an estate agents.
Thanks for leaving such a great review Anthony!
5/5
GoogleSuch an efficient and quick response to my queries. Extremely friendly and nothing is too much trouble
Good morning Mark Thank you very much for taking the time to review us! It is an absolute pleasure … More
5/5
GoogleRating only, no written review.
Good Afternoon Thank you for so much for providing our Morriston sales team with a 5 * review. We very much appreciate you taking the time to do this, as it is from current … More
5/5
GoogleRating only, no written review.
Hello Mr Gill Thank you for taking the time to provide a five star review. At Dawsons, we work … More
5/5
GoogleVery pleasant and knowledgeable staff.
Good afternoon David Many thanks for your 5 star review for the Morriston team. … More
5/5
GoogleStephanie Vellacott Branch Manager was very professional with her job and very helpful ! Fast responding on email and will keep you up to date on everything ! Great customer service ! Thank you
Hi Nat Thank you for your kind review. We understand how stressful the experience can … More
5/5
GoogleI am buying a house through Dawsons and Stephanie has been extremely helpful and has kept me updated every step of the way. Great service and would definitely recommend.
Hi Jes! We are so pleased we were able to help you secure your dream home. … More
5/5
GoogleHouse sold within days, the team at Dawson kept me informed throughout the process and chased the solicitors which saved me the pain of doing so. This is 3rd time I have used Dawsons Morriston and will definitely use again if the need arises.
Hello Martine We recognise how stressful it can be and aware of the challenges buyers and … More
5/5
GoogleExcellent service from all the team. Prompt responses to all enquiries and keeping us informed on a regular basis with professionalism and direction. Great customer service.
Good Afternoon and thank you for the positive feedback for our Morriston sales team. We pride ourselves on providing the best service we can so it's always much appreciated when we get a 5* review with such great comments on the back of … More
5/5
GoogleThe whole team at dawsons have been fantastic through the process of selling our house especially the branch manager stephanie, always been very helpful and professional and kept us updated throughout the sale. Would highly recommend using this service!
Good morning Ellecia Thank you very much for the review - it was wonderful to read. At Dawsons, we … More
5/5
GoogleGreat agent, very professional and extremely helpful. Highly recommend and in future I'd only use Stephanie and the Team at Dawsons Estate Agents Morriston. A+++++
Good morning Mr Ibrahim Thank you very much for the review - it was wonderful to read. At Dawsons, we … More
5/5
GoogleRating only, no written review.
Hi Andrew Many thanks for your 5 star review- we really appreciate it! … More
5/5
GoogleRating only, no written review.
Good morning Many thanks for taking the time to rate our service as 5 stars -we really … More
1/5
GoogleRubbish service as usual.No care or attention to clients.Its like they are doing you a favour
Good morning Haron Thank you for your review. Unfortunately, we cannot locate a recent record for … More
5/5
GoogleVery helpful team, great service and would definitely recommend. Keep up the good work.
Good afternoon Mr Thorne Thank you very much for the 5* Review. We appreciate the time you have taken to … More
5/5
GoogleSuperb service, very professional, sold on first day of viewing, can't be beaten!
Dear Jan Thank you for your review - we really appreciate the time you have taken out of … More
5/5
GoogleVery nice people to deal with and very responsive giving you the info you need as soon as they receive it. A good experience in selling a home
Dear Mark Thank you for the positive feedback. It was great to be able to represent your … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent.
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