5/5
So about 3 months into our 6 month tenancy and so far everything has been positive. …
Agent replied · 18 May 2026
Good morning Josh It was a real pleasure to help you with finding and securing your property and … More

Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
Send Dawsons a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2025, 2023, 2017.
2023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2026, 2025, 2022, 2021, 2020, 2019, 2018.
2025 1 Bronze EA Masters 2025 winners
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2016, 2015, 2014, 2013, 2012. A Lettings Agency of the Year winner every year since 2012.
2015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
So about 3 months into our 6 month tenancy and so far everything has been positive. …
Good morning Josh It was a real pleasure to help you with finding and securing your property and … More
5/5
Aysha from Dawsons (Marina) today was lush. Spoke to Lisa on the phone who lined up 2 viewings back to back at a time I wanted, which I thought was amazing. And thanks to Viv, who sorted out a 3rd viewing for the day, back-2-back with the …
Hello Jamie We're always thrilled to hear that our clients are happy with our level of … More
5/5
As a first time visitor (& buyer) to Swansea, I am very fortunate to have Dawsons with my search for a small place to call my own to live. Aysha is a gem - she is professional, proactive (very clued in) and incredibly helpful. She is …
Good morning TeA It has been a pleasure working with you and we appreciate you taking the time … More
5/5
Very helpful and professional service with helpful information and advice as a first time buyer we left the office very happy and ,definitely her advice as yield a positive decision from us. …
Good morning Titilope & Paul, Thank you for your review and we are so pleased that you are happy with our … More
5/5
Ayesha It was lovely chatting to you yesterday 27/8/2022, You were friendly, patient and helpful. …
Good afternoon Gill You have been an absolute pleasure to work with and we are so pleased we are … More
5/5
I’ve visited the office at Merida. Bay twice now with view to rent and buy a property. Aysha was amazing, really helpful she made suggestions about other properties that might be useful. She was polite and professional. I’d definitely use …
Good morning Mandy Thank you very much for your review and great feedback for Aysha, our Property … More
5/5
Had two viewings the first property was unsuitable, the second property we were interested in and Lisa the agent was very helpful in getting answers to our questions. While we liked the property and the location we decided it was too small and too many compromises would be required. We decided not to proceed. But we would be happy to contact Dawsons in future.
Hi Susan Thank you for your 5 star review and for contacting Dawsons to help with your search. It was great to have met you and we wish you all the best for the future. Kindest regards, Vivienne & Lisa - Marina team.
5/5
Honestly, I think Dawsons's service is very good. Whenever I have an issue with my rented property, they will help me to resolve it ASAP. However (this is a message for Dawsons), I would suggest you to create a Business WhatsApp group, so that the tenants are able to contact you easily because it took a few days for me to receive your replies via email. Thank you!
Good Afternoon Thank you for your 5* review along with confirming you find our service very good. We are looking into alternative ways to contact us, but at present you can: call, email, use our Facebook messenger service or use our online maintenance service on our website (which is available 24/7). Should we introduce the option of what's app to our services we will of course update you. Thank you again. Kind regards Jade and the Swansea Lettings Team
1/5
The branch manager Jade Bija has been completely unhelpful, rude and entirely on the landlords side. She has not been helpful to me or my situation nor has she been understanding or offered to help in anyway, even stated in an email that she is just following the landlords requests, however won’t look after the tenants. Complete lack of customer service! If I could give Dawsons a 0 star rating I would. They took over my tenancy half way through and not once came to the house to conduct their own inspection, never introduced themselves. The only time I have heard from them was when I moved out after the landlord said they wanted to sell the house. Since I’ve moved have had deductions of my deposit for things I wasn’t ever informed of. The house it’s self was moldy and damp and made half of our furniture unusable and disgusting. They haven’t been nice, helpful or even sympathetic for our situation. I have always told them and the previous estate agents of anything that’s been broken or needs replacing. The fence in my back garden was held up by a shovel for they entire time I lived there and it was reported the week I moved in. The landlord said they couldn’t afford to fix it, surely it wouldn’t take a year to save the money to fix two fence panels. Just ridiculous customer service and they are all money grabbing pigs. As usual they look after the landlord and nothing is done for the tenants. Absolutely disgusting customer service! Will never go through Dawsons again and will never recommend this estate agents to anyone. EDIT: As stated to yourself previously I took full responsibility for the carpets however wasn’t ever informed of the walls. The rubbish again? I have told you repeatedly that we had arranged before even vacating the property the rubbish had been arrange to be picked up which I had given the emailed receipt of the order to have the rubbish collected! The black bags can and was picked up by the council on the set bin day so its absolutely ridiculous you keep using this against me.
Dear Nikita Sorry you feel that we have not had your best interests at heart, as the property was left with damaged carpets by the pets kept during the tenancy, and walls painted different colours to what was present upon your move in, we were not in a position to be able to agree to a return of your full funds, without the landlord's consent. We hope that the quick turn around of negotiations and allowing you the extra days needed to remove the refuse left at the property, helped with your overall opinion of the vacation process. Kind Regards, Jade Bija & The Swansea Lettings Team
5/5
Honestly, I think Dawsons's service is very good. Whenever I have an issue with my rented property, they will help me to resolve it ASAP. However (this is a message for Dawsons), I would suggest you to create a …
Good Afternoon Thank you for your 5* review along with confirming you find our service very … More
1/5
The branch manager Jade Bija has been completely unhelpful, rude and entirely on the landlords side. She has not been helpful to me or my situation nor has she been understanding or offered to help in anyway, even stated in an email that …
Dear Nikita Sorry you feel that we have not had your best interests at heart, as the … More
5/5
I can’t thank all the staff at Dawsons Sketty enough for the service they have provided and helping me find the perfect house, very professional and thorough with everything from first meeting them and letting hem know exactly what sort of …
Good afternoon Mr Crabbe Exceptional customer service really is what we pride ourselves on. We know how … More
5/5
We used Dawsons Sketty Branch to sell our house. They have made the whole process stress free and managed to find a buyer after one day of viewings while we were on holiday. Sharon Mayers has been incredibly helpful and extremely …
Hello Sara We are overwhelmed by the kind words and thank you for taking the time to review … More
5/5
Dawsons of Sketty, Swansea were excellent when we engaged them to help sell our house in the area recently. They were committed and professional, and seemed genuinely interested in helping us …
Good morning Mr Bidder Many thanks for your 5 star review! It was a pleasure dealing with you and we … More
5/5
All of the staff at Dawsons Sketty are very helpful and knowledgeable. Nothing is too much trouble for them. The service we received from everyone was brilliant. Cannot thank everyone enough for assisting in completing on our house in …
Hello Marita, Thank you for taking the time to leave us this 5* Review! We are always so … More
5/5
My wife and I have been completely bowled over by the service we have received from Dawsons in Sketty. Sharon and Gemma in particular have been wonderful and have really gone the extra mile to get our property sold quickly, for a price we …
Hello Mr Howell Thank you very much for the review and positive feedback for the team. At … More
5/5
We have lived in our property for forty one and a half years and it was a sad time to leave but growing older we needed to downsize. Dawson’s of Mumbles acted very professionally and steered us through from beginning to end with no problems …
Good afternoon Mr Billings Thank you very much for the 5* Review. We appreciate the time you have taken to … More
5/5
Well what can I say about this office, they are very good at their job, I sold a house with themselves it took about 10 months nothing to do with the office but the people who were buying it were quite awkward, I wanted to twice take it …
Hi Denise Thank you for such a glowing 5* Review! We are always so pleased to hear when … More
5/5
We highly recommend Dawson’s at Mumbles Swansea. They helped us through a protracted conveyance,I cannot fault their excellent communication with us throughout , they were encouraging and professional at all …
Good morning Lynda Many thanks for your 5 star review. We know how difficult the experience can be … More
5/5
A well organised sales team. There was excellent communication and feedback throughout the early stages of the sales process, which culminated in a professionally prepared sales pamphlet. Nothing was too much trouble. All the staff were …
Dear Mr Hurlock It is wonderful to read such positive feedback for the team - thank you for … More
5/5
I have no hesitation in recommending Dawsons Mumbles for the efficient and friendly service they provided in the sale of our house. After over 30 years in the house it was a daunting prospect that faced us but …
Dear Mr Baglow Many thanks for your 5 star review. We know how difficult the experience can be … More
5/5
Got to say how professional helpful and knowledgeable Stephanie has been in helping my daughter and son-in law to sell their property and going out of her way to find a property that suited them as a family.Would definitely recommend Dawsons Morriston 😀 …
Good morning Tracey It has been a pleasure to help you and your daughter in selling and buying. … More
5/5
Would just like to say a massive thankyou to dawsons morriston team for selling, And also finding a property. I can tell that a lot of work in the background was done and its very much …
Hi Michael Thank you for your kind words. It has been an absolute pleasure to have been … More
5/5
Very positive and confident manner to selling your property. No nonsense, fast, work really hard to get you the best price. Also at the heart of the community and have probably bought and sold more than a few of the same houses several …
Hello David A huge thank you for your review, rating and kind words. We really do value your … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.