Trusted Agent profile · Swansea

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Dawsons estate agents in Swansea, Morriston, Swansea Marina and 3 more

4.7

★★★★★ Excellent

1,720 reviews across 8 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,348

Reviews on Google

All 8 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

14

Reviews on Trustpilot

All 8 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dawsons's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Dawsons is among the RAN Awards 2025 winners.

RAN Awards winners in three years, the group and its branches: 2025, 2023, 2017.

RAN Awards by year, 2023 to 2017

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Dawsons is among The Negotiator Awards 2025 winners.

Source: The Negotiator Awards 2025 winners and runners-up, as published.

EA Masters

Dawsons is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2026, 2025, 2022, 2021, 2020, 2019, 2018.

EA Masters by year, 2025 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: Lettings Agency of the Year Awards

Lettings Agency of the Year Awards

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in five years, the group and its branches: 2016, 2015, 2014, 2013, 2012. A Lettings Agency of the Year winner every year since 2012.

Lettings Agency of the Year by year, 2015 to 2012

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

Latest reviews from every Dawsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Trying to buy a house has been crazy in the current market! As soon as i spoke to the staff in Dawsons Killay they couldn't do enough for me. They found me a suitable property and guided me every step of the way. Kelly especially has gone over and above and i cant thank her enough. I would definitely recommend Dawsons Killay and would use them again should i need to in the future. Thanks to all of the staff for all of their help.

Elise · 6 February 2023 · Dawsons Killay Sales

Agent replied · 6 February 2024

Hi Elise Thank you so much for the 5* Review. As always they mean so much to us! I'm really glad to see you felt so happy with the service you had from the team here, in particular our Senior Negotiator Kelly. We look forward to seeing you around the village when you move in! Many Thanks, David & the Killay team

5/5

Google

Highly recommend Dawsons in Killay. A special thanks to Kelly. She was extremely professional, friendly and went over and above to help us secure the perfect home. It was very comforting to know that Kelly was just a call or email away if we had any questions. Moving into a new area can be daunting but Kelly helped us every step of the way! Thanks Kelly and Dawsons.

Chantal · 6 February 2023 · Dawsons Killay Sales

Agent replied · 6 February 2024

Hi Chantal, Thank you for the glowing 5* Review for Kelly. It was a pleasure to be able to help you guys. We look forward to seeing you around the Village and down the rugby club! Kind Regards, David and the Killay Team

5/5

Google

Let me start by saying I’d had a very disappointing dealings with Dawsons a few years ago. What a difference now, excellent service from the teams( spread over three branches ) Killay, Marina & Walters Rd branches in Swansea . Outstanding guidance ,assistance , communications and service from start to finish . Nothing was too much bother, their service and professionalism was perfect .

Stuart · 6 February 2023 · Dawsons Killay Sales

Agent replied · 6 February 2024

Dear Mr Murray, I'm so glad we have changed your opinion and you have been happy with the service you have received this time! We were thrilled to be able to get your property in the Christmas edition of Country Life too! We'll do everything we can now to see your sale and purchase through to completion with your dedicated sales progressor. Many Thanks, David and the Killay Team

5/5

Google

We want to thanks Dawson Killay for their excellent work over the last week. We have started the process of buying our first family home and we can’t praise them enough! Gemma has been incredible, constant communication and reassuring at every stage. Thank you, we look forward to working with you!

Chelsea · 6 February 2023 · Dawsons Killay Sales

Agent replied · 6 February 2024

Hi Chelsea It has been a pleasure working with you this far! We always aim to deliver a positive customer experience, get fast results and it makes us so happy to hear such feedback. Thank you for taking the time to write a review and we look forward to helping you throughout the process. Kindest Regards, David and the Killay team

5/5

Google

Dawsons killay branch are absolutely fantastic! Always answer emails and queries really quick ! And gave us feedback on viewings straight away ! I would recommend them to anyone selling or buying a house … they knew exactly what we were looking for and informed us straight away when a suitable house came up ! And Have been amazing through the whole process :)

Victoria · 6 February 2023 · Dawsons Killay Sales

Agent replied · 6 February 2024

Hi Victoria, Thank you for the 5* Review! They always do mean so much to us to receive! Your dedicated Sales Progressor (Sue) will work with you now to get your sale through to a successful completion. Any queries in the meantime, please still feel free to contact the office if you need to, 01792 298014. Kind Regards, David and the Killay Team

5/5

Google

We cannot speak highly enough of the Dawsons Killay team. Kelly, David, Laura, Gemma, Lon and the whole team have been fantastic throughout this process. The service the team provide is absolutely exceptional; always friendly, approachable and professional. If you're reading these reviews with a view to buying or selling a property in the Killay area, I wholeheartedly encourage you to get in touch with the Dawsons Killay team. The quality of the service they provide is unmatched by any other estate agent locally.

Amy · 6 February 2023 · Dawsons Killay Sales

Agent replied · 6 February 2024

Hi Amy, Thank you for the review - we always really do appreciate them! We are so happy to have been able to help you find a property. You have both been so lovely to deal with and it's always nice to be able to help. We will now do all we can to see your purchase through to completion! Kindest Regards, David & The Killay Team

5/5

Google

Having had a less than satisfactory service from other estate agents in the past we decided to sell our property through Dawson's in Killay and we are so glad that we did. From the start the staff were professional, efficient and very helpful. We have to make special mention of Kelly who was absolutely brilliant. She gave us first class advice and helped us through the whole process. .

Clive · 6 February 2023 · Dawsons Killay Sales

Agent replied · 6 February 2024

Dear Mr Cook, Thank you so much for the glowing 5* Review! I am thrilled we managed to get this one over the line for you, they were pretty unique circumstances for us all! I know Kelly in particular was very happy to see this process to a Completion for you. Kindest Regards, David and the Killay Team

5/5

Google

Dawsons staff at the Killay Branch Swansea have been excellent, they have been very professional and have provided excellent communication throughout the selling process right through to completion. It is often said that selling a property can be one of the most stressful times you will encounter, but thanks to Gemma, Kelly, Laura, Sue, and David the whole experience was stress free. I would highly recommend the Branch. Many Thanks.

David · 6 February 2023 · Dawsons Killay Sales

Agent replied · 6 February 2024

Hi Mr Jones, Thanks for the 5* Review! We were all so glad to be able to work with you to find the right buyer and get you through to a Completion. We'd like to wish you all the very best for the future. Please don't hesitate to contact us if we can help you at anytime again! Kind Regards, David and the Killay team

5/5

Google

Rating only, no written review.

Timothy · 6 February 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Dear Timothy Many thanks for creating a review - we are thrilled that you are happy with the service provided. If we can help with anything further, please do not hesitate to contact us in branch. Kind Regards Sharon & the Sketty team

5/5

Google

I can’t praise the staff at Dawsons Sketty enough, from the very first time I met Sharon I knew that I had chosen the right people to sell our house. Everyone that I spoke to throughout the Sale procedure came across as very professional and clearly knew their stuff. Levi, Gemma and the rest of the team were so helpful and kept me informed of everything that was happening. If I could give 10 stars I would. Thank you all so much it really was a pleasure.to deal with you all.

Sue · 6 February 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Good afternoon Sue You have been an absolute pleasure to work with and we are so pleased we are able to help you achieve everything you wanted! Thank you also for putting your trust in us as your acting agent and we wish you all the very best for the future. Kindest regards Sharon and the Sketty team

5/5

Google

We used Dawsons Sketty Branch to sell our house. They have made the whole process stress free and managed to find a buyer after one day of viewings while we were on holiday. Sharon Mayers has been incredibly helpful and extremely professional from the beginning. The whole team in the Sketty branch are now helping us find out next home. They are informative and quick to reply to emails and calls! We can’t thank Dawsons enough for all of their help throughout the buying and selling process. We’d definitely recommend using Dawsons if you are in the process of selling your house.

Sara · 6 February 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Hello Sara We are overwhelmed by the kind words and thank you for taking the time to review us. It has been an absolute pleasure to deal with you and we are so thrilled that you were happy with our service. Please do not hesitate to contact us in the future for your property needs. Kindest Regards Sharon and the Sketty team

5/5

Google

We cannot fault the service we had from Dawsons Mumbles from start to finish during our recent sale and also a previous purchase through them Emma has been amazing every step of the way So professionall but so friendly too We would like to thank all the staff for looking after our interests throughout and wish you all good luck for the future A million thanks

Roy · 6 February 2023 · Dawsons Mumbles Sales & Lettings

Agent replied · 6 February 2024

Good afternoon Roy & Beryl We're always thrilled to hear that our clients are happy with our level of service! It really is something we pride ourselves on. Thank you for taking the time to leave us a review and for sending all the lovely goodies to branch - we will be sure to enjoy them this weekend! Kind Regards, Emma & the Mumbles team

5/5

Google

Since January of this year, Dawsons have been helping us to find suitable properties - we found our perfect apartment in June and our offer was accepted. The process has taken a long time but we are now the proud possessors of the keys to our new home! All the way through we have had kindness and a willingness to help us with all our queries from the staff at the Mumbles office. Thank you to all of you and a special thanks to Sarah who showed us round twice and also was in the office today to give us the keys! We are so grateful!

Caroline · 6 February 2023 · Dawsons Mumbles Sales & Lettings

Agent replied · 6 February 2024

Good morning Caroline Thank you for the review - we always really do appreciate them! We are so happy to have been able to help with your property search. Please do not hesitate to contact us if we can help with anything further and in the meantime, we'll be in touch with updates! Kindest Regards, Emma & the Mumbles team

5/5

Google

Very professional, Aysha from the marina branch was a pleasure to deal with

Tom · 6 February 2023 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 6 February 2024

Dear Tom Many thanks for your 5 star review and positive feedback for Aysha. We know how stressful the experience can be so we aim to deliver nothing but exceptional customer service to all our clients. We are so pleased that you were happy with our service! Please do not hesitate to contact us if we can be of further assistance Best wishes Vivienne, Lisa & Aysha - Marina team

5/5

Google

Viv and the team at Dawsons Marina were very helpful, proactive and quick to respond to any queries and went above and beyond to help us through a difficult purchase

Sarah · 6 February 2023 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 6 February 2024

Hi Sarah Thankyou for your kind review! We were happy to assist with the purchase and hope you enjoy refurbishing your new apartment, we cannot wait to see the results! Kind Regards Vivienne & Lisa - Marina team

5/5

Google

Very friendly and professional viewing done by Aysha who made my experience very enjoyable. Speaking to Aysha in my Native language Urdu was a bonus! answered all my questions. Phoned back when she said she would. Lisa was also fab by booking in the revelant properties I wanted to see (no time waster!) BEST Estate Agent experience ever. Because of the experience If I ever wanted to sell in the future I would highly recommend Dawsons!

Siraj · 6 February 2023 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 6 February 2024

Dear Siraj Many thanks for your 5 star review and lovely feedback for Aysha and Lisa. We know how difficult the experience can be so we aim to deliver nothing but exceptional customer service to all our clients. We are so pleased that you were happy with our service! Please do not hesitate to contact us if we can be of further assistance Best wishes Viv, Lisa & Aysha - Marina team

5/5

Google

So about 3 months into our 6 month tenancy and so far everything has been positive. After breaking out of a dreadful tenancy with a private landlord prior to this one, we were very anxious about moving so quickly into a new property. Really, we just wanted a good professional agency and Dawsons looked like a good bet. The properties we viewed were all kept to a high standard and were very clean with nice touches, and initial phonecalls were really pleasant. From the start, Alex has taken care of us and has been extremely helpful. We've had no hesitations or anxiety when approaching with questions throughout, from during the initial viewing to actually living here. He is very open and relaxed, and nothing is too troublesome for him to solve. The contract was clear, professionally written, and the online process to sort the deposit and signatures was quick and easy. The mid-term inspection was quick and professional and the gentleman who took care of that was also very friendly indeed. Communication throughout has been really good - both written and verbal. Overall, the company appears to serve both the tenant and the landlord in a very respectable and equal manner, which is exactly how it should be. This is shown in their willingness to fix issues as soon as possible and their organised way of doing business. So far, it has been worth it - a very people-focused company. Take a look at this agency if you want professionalism and respect - they seem to have a lot of pride in their work, and everyone we have dealt with so far has been super friendly.

Josh · 6 February 2023 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 6 February 2024

Good morning Josh It was a real pleasure to help you with finding and securing your property and thank you very much for the review and positive feedback for the team. We are passionate about helping people get to where they want to be and customer experience is so important to us! Please let us know if there is anything further we can help you with. Kind Regards Laura, Alex & Kim - Marina lettings team

5/5

Google

As a first time visitor (& buyer) to Swansea, I am very fortunate to have Dawsons with my search for a small place to call my own to live. Aysha is a gem - she is professional, proactive (very clued in) and incredibly helpful. She is also very patient - I was lost & she waited for over half hour for me to show up first showing. I am also very impressed with the at the teamwork at Dawsons - very efficient & quick to action. Thank you very much Aysha & Dawson team at Marina!

TeA · 6 February 2023 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 6 February 2024

Good morning TeA It has been a pleasure working with you and we appreciate you taking the time out of your busy schedule to write a review for the team. We always aim to deliver a positive customer experience, get fast results and we love what we do! We are here to help and guide you through the process so please do not hesitate to contact us if you have any queries. We look forward to speaking to you soon Kindest Regards Vivienne, Lisa & Aysha - Marina team

5/5

Google

The service from Stephanie and her team at Dawsons Morriston has been exemplary. They have been efficient, empathetic and eager to help ensure that the whole selling process was completed successfully. Over all a wonderfully supportive experience. Tom and Judy McCarthy

Tom · 13 January 2023 · Dawsons Morriston Sales

Agent replied

Good morning Tom and Judy Thank you for your review and we are so pleased that you are happy with the service and process. It has been a pleasure to deal with you! Thank you also for putting your trust in us as your local agent and for taking the time out to write these kind words! Kindest regards Stephanie and the Morriston team

5/5

Google

The staff at Dawsons Morriston have been more than helpful right from the start. Being a first time buyer, they have gone above and beyond to help with any queries we’ve had, even down to obscure questions about the smallest details of the property. Always fast to respond to emails and phone calls, and when dealing with solicitors. I really haven’t got a bad word to say! Thank you Dawsons!

Dale · 14 December 2022 · Dawsons Morriston Sales

Agent replied

Hello Dale Thank you for such a glowing 5* Review! We are always so pleased to hear when the team are appreciated for the efforts they put on for all of our sellers and purchasers. And it of course makes it even more enjoyable when we have the opportunity to work with such lovely clients, like yourself! Please do not hesitate to contact us if we can help with anything further. Kindest Regards Stephanie and the Morriston team

5/5

Google

I can't recommend Dawson's highly enough. Throughout possibly the most complicated and tricky sale ever they really went the extra mile to keep things moving, were always there with suggestions to make things easier, and never gave up until …

Sally · 4 October 2022 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 6 February 2024

Dear Sally It was our pleasure! We know how stressful the experience can be and strive to … More

5/5

Google

Both viv and Lisa were amazing , we originally put our property up for sale with other online agents, my advice don’t!! Go straight to Viv and Lisa, they know the market and within days of us putting the property in their hands they …

Martin · 4 October 2022 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 6 February 2024

Good morning Mr Phillips We were delighted to assist with the sale of your property, we are thrilled we … More

5/5

Google

Many thanks to Lisa, Viv and the team for securing a very quick sale on my property - above the asking price. I was impressed with the way that you arranged 9 viewings on 1 day to maximise efficiency. I was also impressed that Lisa …

Clive · 4 October 2022 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 6 February 2024

Good afternoon Clive It was a pleasure to deal with you and to sell your fantastic property. … More

5/5

Google

My husband and I only had 2 days in Swansea to view prospective new homes. The staff at Dawsons could not have been more helpful. They showed us the three properties we had identified, plus one more just coming onto the market. We are now …

Julia · 4 October 2022 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 6 February 2024

Hi Julia Thank you for your review. We are delighted to have been able to help you find … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The eight Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.

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