Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThanks to the Dawson’s Marina team for all their help. Aysha is very accommodating and has been a great help in our property search.
Hi Yvie Thank you for such positive feedback for Aysha, our Property Sales Consultant. … More
5/5
GoogleOutstanding help from Aysha, moving from reading to Swansea felt like a real challenge, finding the perfect location for me, aysha took the time to find the best location for me, within my budget and offered a helping hand all the way. Thanks alot
Dear Kirron It is wonderful to hear such positive feedback for Aysha and the sales team - … More
5/5
GoogleSupper supportive Aysha was a lovely sales agent and has given me loads of useful information. Highly recommend speaking to her.
Good morning Thank you for your feedback. We take immense pride as a reputable, respected, … More
5/5
GoogleAysha was so helpful, she went out of her way to show us the properties I was interested in, I found Dawson’s, Marina office to be very professional.
Dear Diane Thank you very much for the glowing review and 5 star rating! … More
5/5
GoogleAysha has been fantastic in assisting us with our house hunting, and hope we can find our forever home with such good service with Dawsons.
Hello Suzanne Many thanks for taking the time to write a review and provide such positive … More
5/5
GoogleI had a wonderful experience with Ayesha looking for my first home in the UK. She treated me like family and was very patient while going through different properties. Would highly recommend
Good afternoon Many thanks for your 5 star review and positive feedback, the team are very … More
5/5
GoogleAysha has been very polite and helpful, wealth of knowledge about the properties in the location. Answered all my questions in a professional manner and very polite definitely an asset to Dawsons and the customers. Thanks so much
Good morning Saty Many thanks for your 5 star review and positive feedback for Aysha, our Property … More
5/5
GoogleWe have found Ayesha to be very attentive to detail and provide. great feedback . The Dawson office in the Marina have been very professional in their approach to selling our family investments . We would definitely recommend Dawsons and Ayesha is the perfect agent representative…
Good afternoon It has been a pleasure working with you and we appreciate you taking the time … More
5/5
GoogleAysha went out of her way to do her viewing with us, gave us some great advice with regards to home buying. Answered all our questions. Would highly recommend Aysha at Dawsons for looking for the right properties. Made the viewing very enjoyable too.
Good afternoon We are thrilled to have had the opportunity to work with you as we just love matching buyers to their dream home! Many thanks for your 5 star review and positive feedback for Aysha, our Property Sales Consultant. Please do not hesitate to contact us if we can help with anything in the future All the very best Kelly and the Marina team
5/5
GoogleThe branch have been consistently helpful in arranging viewings for us and Ashleigh was excellent on our recent viewing which we have had an offer accepted on. Very happy with the service provided.
Good morning Mr Gale, Thank you for the 5* review! I am particularly thrilled to hear Ashleigh, our Saturday Negotiator, excelled during your meeting with her! Our dedicated Sales Progressor, Sue, will now help do all she can to see your purchase through to a speedy and successful completion. In the meantime, if you have any queries, please feel free to contact myself or one of the team here at Killay. Kind Regards, David and the Killay Team
5/5
GoogleFirst class attention and interest in their Customers, with everything clearly explained. A real pleasure to have dealt with all members of the Sales Team, and nothing was too much trouble for them to do! Thank you.
Hello Mr Algar Many thanks for taking the time to write a review and provide such positive feedback for our sales team. We take immense pride as a reputable, respected, and trusted agency with a longstanding history and affiliation with Swansea and our communities. We are passionate about helping and supporting our clients further validated by the testimonials we receive. Thank you once again and we hope to see you soon. Kind Regards, Emma and the Mumbles sales team
5/5
GoogleGreat service by Aysha Abbasi
Good morning Abdul We are so pleased to hear that you are satisfied with the customer service from Aysha Abbasi, our Property Sales Consultant. It of course makes it even more enjoyable for us when we have the opportunity to work with such interesting clients. Thank you for taking the time to post a review and we do hope to see you in the future. Wishing you all the best in your plans Kelly and the Marina sales team
5/5
GoogleBig shout out to Stephanie at the morriston branch when we purchased our property with them. We really appreciate all you did to help us complete on the property. It was a long bumpy process but we got there in the end, thank you for always being there to talk to us when we were stressed it helped alot. If we buy a house again , we hope its off you!
Good afternoon Mr Williams We are so pleased to hear that you are satisfied with the customer service and outcome. It of course makes it even more enjoyable for us when we have the opportunity to work with such great clients. Thank you for taking the time to post a review and we do hope to see you in the future. Wishing you all the best in your plans Stephanie and the Morriston team
3/5
GoogleRating only, no written review.
Good morning Thank you for taking the time to write us a review. We have been able to check our database and unfortunately we cannot locate a record for you. Please would you be so kind to provide us with your name and some further feedback on any experience you have had with Dawsons? My number is 01792 298014 or feel free to email me on david.parton@dawsonsproperty.co.uk. Please be assured that we are committed to providing the best customer service and we welcome all feedback to help us improve and adapt. I hope to hear from you soon. Kind Regards, David - Branch Manager, Killay.
5/5
GoogleFriendly staff
Hello Christofer It has been a pleasure working with you and we appreciate you taking the time out of your busy schedule to write a review for the team. We always aim to deliver a positive customer experience, get fast results and we just love what we do! Please do not hesitate to contact us if we can help with anything in the meantime. Kindest Regards, David and the Killay team
5/5
GoogleGreat service from the Estate Agent, responsive, made weekly contact to keep you in the loop, thank you.
Hi Anne, Thank you for the 5* Review! I am so glad we got there in the end and would like to thank you for your patience throughout the process. Sometimes these delays are beyond even our Sales Progressors! It was a pleasure to deal with you and hope we see you again in the future. Kind Regards, David and The Killay Team
5/5
GoogleCannot fault the service from Kelly at Dawsons Killay, she was very helpful supporting our remote sale in Killay, she organised everything for us right until completion and afterwards. Highly recommended
Hi Mr G, Thank you for the glowing 5* Review for Kelly. We are all so happy you finally got over the line! The new owners cannot wait to move in and start living in their new home. It's lovely to see the house go to such a great young family! Kind Regards, David and the Killay team
5/5
GoogleFantastic experience the whole team have been amazing at every stage. Nothing has been too much trouble and they have supported me through the whole process. Special mention to Kelly who is knowledgeable, professional, proactive and most importantly to me an excellent communicator. Can't recommend them enough. Thank you
Hi Michelle, Thank you so much for the glowing 5* Review! We are happy to have been able to help you get over the finish line! We wish you all the best with your new property. Kind Regards, David and the Killay team
5/5
GoogleI would definitely recommend Dawson in killay. We have sold and bought homes with them and they have been fantastic. We recently had our home valued by Kelly who was very professional, knowledgeable and is an asset to the killay office.
Good Morning Catherine, Many thanks for the 5* Review. We look forward to helping you again in the future. Kind Regards, David and the Killay team
5/5
GoogleI have been vey pleased with the service that was provided to me with the regard to the sale of my property. With their assistance, the transaction was completed smoothly and quickly and with no issues arising during the process. Thank yo to all the team at Dawson's Killay
Good afternoon Chris It has been a pleasure working with you! We always aim to deliver a positive customer experience, get fast results and it makes us so happy to hear such feedback. Thank you for taking the time to write a review and we hope to see you in the future. Kindest Regards, David and the Killay team
5/5
GoogleThis is the second time I’ve used Dawsons in Killay and they’ve been brilliant both times. Prompt, efficient, and very pleasant to deal with. Kelly was incredibly well prepared when she did our valuation and her advice throughout has been excellent.
Good morning Mrs Huw’s-Davies, We're always thrilled to have returning clients who are happy with our level of service! It really is something we pride ourselves on. Thank you for taking the time to leave us such a positive review. They mean so much to us as a team! Kind Regards, David and the Killay Team
5/5
GoogleMy Wife and I have bought and sold properties through the Team at Dawsons Killay branch, we cannot recommend them highly enough. The whole team are a pleasure to deal with, a special mention to Kelly, her enthusiasm and professionalism makes the whole process so easy and a credit to Dawsons Killay.
Hi Nicky, Thank you for the glowing review! We always love getting 5*! We are thoroughly enjoying working with you both and are glad our ongoing relationship is proving to be so successful for us all! We'll see you soon! Thanks, David & the Killay team
5/5
GoogleI found Dawsons fantastic to work with from the second I walked through the office door. The friendly professional manner shared by the entire team has made the sale of the house smooth and stress free. I cannot recommend them highly enough.
Hi Richard, Thanks for the glowing 5* Review! It's been a pleasure dealing with yourself and your wonderful home. It speaks volumes that you have received 3 offers of Full Asking Price and above within such a short timeframe! Sue Mills, our dedicated Sales Progressor (along with support from rest of us), will now do everything she can to see the progression of your sale through to Completion. Kind Regards, David and the Killay team
5/5
GoogleTrying to buy a house has been crazy in the current market! As soon as i spoke to the staff in Dawsons Killay they couldn't do enough for me. They found me a suitable property and guided me every step of the way. Kelly especially has gone over and above and i cant thank her enough. I would definitely recommend Dawsons Killay and would use them again should i need to in the future. Thanks to all of the staff for all of their help.
Hi Elise Thank you so much for the 5* Review. As always they mean so much to us! I'm really glad to see you felt so happy with the service you had from the team here, in particular our Senior Negotiator Kelly. We look forward to seeing you around the village when you move in! Many Thanks, David & the Killay team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2025, 2023, 2017.
RAN Awards by year, 2023 to 20172023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2026, 2025, 2022, 2021, 2020, 2019, 2018.
EA Masters by year, 2025 to 20182025 1 Bronze EA Masters 2025 winners
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2016, 2015, 2014, 2013, 2012. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2015 to 20122015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.
