Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
All 8 offices
Send Dawsons a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2025, 2023, 2017.
2023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2026, 2025, 2022, 2021, 2020, 2019, 2018.
2025 1 Bronze EA Masters 2025 winners
2022 7 Gold across six branches EA Masters 2022 winners
2021 3 Gold across three branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2016, 2015, 2014, 2013, 2012. A Lettings Agency of the Year winner every year since 2012.
2015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAlison was a pleasure to work with and clearly knows her stuff. I would definitely use Dawsons again and can’t recommend them enough.
Hi Alysha Thank you very much for the glowing review and feedback for Alison. We have thoroughly enjoyed working with you and please do not hesitate to contact us if we can help in the future. We hope to see you soon! Sharon and the Sketty team
5/5
GoogleA huge thank you to the team at Dawsons Sketty for all their help with our property search. In particular, a huge thank you to Sharon for her friendly and professional approach. We would recommend Dawsons without hesitation!
Good afternoon Jaclyn Many thanks for your 5 star review, we are thrilled to have been able to work with you in your property search. Please do not hesitate to contact us if we can be of further assistance and we hope to see you soon! All the very best Sharon and the Sketty team
5/5
GoogleThank you Gemma Burgin…Amazing customer service and support very easy to talk too and so very helpful
Hello Mr Evans The team are so grateful for the glowing review for Gemma Burgin and 5 star … More
5/5
GoogleA massive thanks to the team, in particular Alison, who was a fantastic help throughout our purchase. Would strongly recommend!
Hello Scott Thank you for taking the time out of your busy day to post a review for the team … More
5/5
GoogleAlison was very helpful with the whole process of choosing our home. Communication and responding to questions was spot! Highly recommend!
Good morning Thomas We are so pleased to hear that you are satisfied with the customer service and … More
5/5
Google5 star customer service can’t thank Gemma burgin enough
Dear Brandon It has been absolutely fantastic working with you and we are thrilled that you … More
5/5
GoogleSimply superb customer service from the lovely young lady Gemma Burgin, understanding, patient, professional, honest and friendly. 12 out 10 would recommend.
Good morning Brad Thank you for your feedback for Gemma Burgin, our Property Sales Consultant. We … More
5/5
GoogleAndrea provided excellent service throughout.
Good afternoon Jordan Many thanks for your 5 star review and positive feedback for Andrea, our Senior … More
5/5
GoogleThe team in Dawsons Morriston has been fantastic - with special thanks to Andrea for all her help
Hello Anne Thank you very much for the review and feedback for Andrea Devoy, our Senior … More
5/5
GoogleFirst class service, Andrea was excellent and especially understanding of our specific needs. Thank you so much for your help and understanding.
Hello Mr Roberts Many thanks for your 5 star review and positive feedback for Andrea, our Senior … More
5/5
GoogleThe staff at Dawsons Morriston have been really excellent in the way they have dealt with the sale of this property. Andrea has been first class throughout
Good afternoon Mr Jones Thank you for the review - we always really do appreciate them! We are so happy … More
5/5
GoogleI have found Dawsons in both Swansea and Morriston to be very helpful and professional. I wouldn't hesitate to use them again.
Hello James It has been such a pleasure working with you! We always aim to deliver a … More
5/5
GoogleAndrea was very helpful, as were the other staff at Morriston. They ensured that the sale was completed without any problems from Dawson's.
Good afternoon Mr Grist It has been a pleasure working with you! We always aim to deliver a positive … More
5/5
GoogleEvery member of staff from Dawsons has been fantastic through the sale process. They couldn’t do enough, professional, responsive and always there to support. I would highly recommend 5 star service!
Hello Ffion It has been a pleasure working with you and we appreciate you taking the time … More
5/5
GoogleRating only, no written review.
Dear Mikey It has been fantastic working with you during the property transaction, and we … More
1/5
GoogleBest avoided
Good afternoon Thank you for taking the time to post a review. However, we are unable to locate … More
5/5
GoogleStephanie at Dawsons Morriston has been very supportive throughout the process of buying our first home so far. She’s been very helpful and her customer service has been wonderful. She’s helped to make our experience as less stressful as possible and we’ve really appreciated her kindness and support.
Dear Daniella Thank you for your review, it means such a great deal to the team! It has been a … More
5/5
GoogleWe sold our house with Dawsons, in morriston. From beginning to end they were amazing, especially Stephanie who went above and beyond to get the sale of the house through. Very pleased with the service that they provided.
Good afternoon Daral We are so pleased to hear that you are satisfied with the customer service and … More
5/5
GoogleAndrea and the team at Dawsons Morriston have been excellent and their great communication especially appreciated.
Dear Christine Thank you for your review, it means such a great deal to the team! It has been a … More
5/5
GoogleWould like to thank all the team at dawsons for all their help during the sale of the house, very friendly and always had time to talk. Would definitely recommend using dawsons.
Hi Paul It has been a real pleasure working with you and we really appreciate the review … More
5/5
GoogleExcellent customer service, Andrea and the rest of team can't do enough to help. I'd highly recommend if your looking to sell or buy.
Good morning Mr Brown We are so pleased to hear that you are satisfied with the customer service! It … More
5/5
GoogleJust sold my house with dawsons. After a pretty slow start ( not the fault of agents) I have now completed. Stephanie was really efficient and kept me in the loop almost every day. Thank you all
Hello Helen Thank you for your review, it means such a great deal to the team! We take huge … More
5/5
GoogleSelling my house with Dawsons. Agent is Andrea Devoy. Great service and advice. Been really smooth as Andrea has arranged the selling and buying of a property for us. Thanks
Dear Helen Thank you for taking the time to post a 5 star review and provide such positive … More
5/5
GoogleThank you to Andrea and the team for their professionalism and making the process a simple one. This was the second time I have used this branch and would highly recommend this team and Dawsons Morriston.
Good afternoon Andrew It has been fantastic working with you during the property transaction, we are … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.
