Trusted Agent profile Β· Swansea

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Dawsons estate agents in Swansea, Morriston, Swansea Marina and 3 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

1,720 reviews across 8 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,348

Reviews on Google

All 8 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

The Trusted Agent logo

4.9 / 5

340

Reviews on The Trusted Agent

All 8 offices

Trustpilot logo

14

Reviews on Trustpilot

All 8 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dawsons's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Dawsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Outstanding service highly recommended, all staff were very responsive especially Sarah Clarke and Gemma Graves at your Killay branch 😊 …

Derek Β· 10 August 2023 Β· Dawsons Killay Sales

Agent replied Β· 6 February 2024

Hello Derek We are so pleased to hear that you are satisfied with the customer service and outcome. It of course makes it even more enjoyable for us when we have the opportunity to work with such great clients. Thank you for taking the time to post a review and we do hope to see you in the future. Wishing you all the best in your plans, David and the Killay team

5/5

Google

Excellent service, friendly staff, very happy with the team in general. Tasmyn is fantastic.

Noel Β· 8 August 2023 Β· Dawsons Swansea Sales

Agent replied Β· 8 August 2023

Good Afternoon, Thank you so much for taking the time to leave this lovely 5-star review for our lettings team in the Swansea , Walter Road office. We work hard to deliver a great customer experience and service and so we are delighted that you found this to be the case. Your kind words will be passed on to Tasmyn and the rest of the team Many thanks once again Kind Regards Laurence & the team at Swansea Lettings.

5/5

Google

Viewed a property today and was met by Aysha who gave us all the relevant information we needed about the apartment, and even suggested and showed us a second property.

Matthew Β· 29 July 2023 Β· Dawsons Sketty Sales

Agent replied Β· 29 July 2026

Hi Matthew It is a pleasure to work with you. We work tirelessly to maintain our reputation … More

5/5

Google

The Marina office team are definitely knowledgeable of the local housing market. Their expertise and help are second to none. It would be difficult to name a single member of the team because each one is courteous and helpful, prompt to …

Rocketgazette Β· 29 July 2023 Β· Dawsons Sketty Sales

Agent replied Β· 29 July 2026

Good Afternoon, Thank you for taking the time to leave us this lovely review and to score our … More

5/5

Google

With every interaction I’ve had with various members of the team, I’ve been treated politely, professionally and efficiently - as well as with a light touch where necessary. I couldn’t recommend them more highly.

Morris Β· 29 July 2023 Β· Dawsons Sketty Sales

Agent replied Β· 29 July 2026

Hi Morris, Thank you so much for your review for our team in Morriston, we are so pleased … More

5/5

Google

I have been a tenant with Dawson Marina office for 2 years and I have always received top quality support. They are always available and respond quickly to my requests. Their commitment to resolve any issue is absolutely outstanding. I've …

Simona Β· 29 July 2023 Β· Dawsons Sketty Sales

Agent replied Β· 29 July 2026

Hi Simona Thank you so much for taking the time to leave such a lovely review for our … More

5/5

Google

I had such an incredibly high level of customer service and professionalism from the team at Dawson's. Laura and Alex couldn't do enough for me whilst I was looking for a rental in the marina. Always so friendly and welcoming- lovely to …

Oliver Β· 29 July 2023 Β· Dawsons Sketty Sales

Agent replied Β· 29 July 2026

Hello Oliver, Firstly, thank you so much for taking the time to leave a 5-star review with … More

5/5

Google

Aysha was brilliant and went out of her way to give me plenty of viewings despite being tight on time.

Rhys Β· 29 July 2023 Β· Dawsons Sketty Sales

Agent replied Β· 29 July 2026

Good afternoon Rhys Thank you for your review and such positive feedback for Aysha, it means such a … More

5/5

Google

Extremely helpful team who have been incredibly patient and responsive to a number of queries throughout our tenancy. We have extended our stay mostly because of the agency and our agent Alex, who really helped us during our search for …

Suhasha Β· 29 July 2023 Β· Dawsons Sketty Sales

Agent replied Β· 29 July 2026

Good morning and thank you so much for such a lovely 5* review for us here in the Marina. Its so great to receive such positive feedback from our contract holders as well as our landlords, and to hear we made your transition to living here … More

5/5

Google

Seen a few houses with Dawsons SA1. Some good recommendations by Aysha, matching with my needs. Lisa and Kelly at the office are brilliant too and overall a very experienced team. Thanks

Vinay Β· 29 July 2023 Β· Dawsons Sketty Sales

Agent replied Β· 29 July 2026

Hi Vinay Thank you for taking the time out of your busy day to post a review for the … More

5/5

Google

Just dealt with the purchase of a property which involved Kelly and Aysha from the Dawson’s Marina office. Excellent to deal with, very knowledgeable about their properties and the …

Alun Β· 29 July 2023 Β· Dawsons Sketty Sales

Agent replied Β· 29 July 2026

Hello Alun The team is so grateful for the glowing review and 5 star rating! We have … More

5/5

Google

I worked with Dawsons for different purposes and I am so grateful to Lisa, very professional, swiftly responsive, and caring. Very very special thanks to her. Many thanks to Aysha and Kelly as well; the team is great and so helpful. They …

Farzad Β· 29 July 2023 Β· Dawsons Sketty Sales

Agent replied Β· 29 July 2026

Good afternoon Farzad It has been fantastic working with you during the property transaction, and we … More

1/5

Google

Have called and emailed to enquire about renting a property but no response, keep getting sent to voicemail and no emails back.

Erisa Β· 29 July 2023 Β· Dawsons Sketty Sales

Agent replied Β· 29 July 2026

Good Morning Erisa, We have had some significant trouble with our phone lines recently and I can only apologise if you have been caught up in this, I understand that my colleague Alex attempted to return your call and has responded to your emails Saturday. Hopefully he has been able to assist you with your enquiry as a result. We do work hard to deliver a strong customer service and experience, I hope that Alex has been able to rectify this for you. Kind regards Laura and the Marina Lettings team

5/5

Google

Renting from Dawsons property is the one of the best decisions we made since moving to Swansea, they gave us this lovely apartment and the agent and landlords are very kind and are able to help us with almost every need of the house and we appreciate all the services they’ve given to us. Looking forward to work long term with dawsons!!

Yethurein Β· 29 July 2023 Β· Dawsons Sketty Sales

Agent replied Β· 29 July 2026

Hello and thank you so much for taking the time to leave this lovely review and 5-star rating for our Marina rentals team, we are delighted that you feel supported by both ourselves and your landlord and we too, look forward to working with you long-term. We work hard to support our clients, be that occupiers or landlords and so the team will be very pleased to have received such a wonderful review from you. Kind Regards Laura and the Rentals team at the Marina

5/5

Google

What an amazing service! Big thanks to Chris Hope and Alex Lesniak!

Zain Β· 29 July 2023 Β· Dawsons Sketty Sales

Agent replied Β· 29 July 2026

Hello Zain, Thank you so much for taking the time to leave this lovely 5-star review for our Marina office, in particular Chris and Alex, we will be sure to pass your kind words on to the team. We pride ourselves on delivering an excellent customer service and experience and so are delighted to receive such a wonderful review. Thank you once again for your time and kind words Laura and the team at Marina Lettings.

5/5

Google

We recently used Dawsons Marina Branch to sell a property in the area. From start to completion, the team provided excellent professional support from initial advice in relation to marketing, communication and updates during the period that the property was for sale and timely and efficient service during the sale. The team has extensive knowledge of the area and the related property market and our property was actively promoted to both known clients interested in purchasing a property in the area and on the wider sales market. Our property sold very quickly and with a purchase price which exceeded our expectations. Thanks to the professionalism and support of the team at Dawsons Marina, the whole process from start to finish was, for us, stress free and we felt totally supported during the whole time. Many thanks to Kelly and her team!

Helen Β· 29 July 2023 Β· Dawsons Sketty Sales

Agent replied Β· 29 July 2026

Dear Helen It is wonderful to hear such positive feedback for the team and we are thrilled that you are happy with the service and results in the timeframe you required - thank you for taking the time out of your busy day to leave a review! We have thoroughly enjoyed working with you and please do let us know if there is anything further we can help with at this stage. Best wishes Kelly and the Marina sales team

5/5

Google

I am so grateful for all the help and reassurance Kelly and her team gave me in selling my property on the Marina. Kelly was instrumental in progressing the selling process forward and I would recommend using the Dawsons Marina branch.

Tim Β· 29 July 2023 Β· Dawsons Sketty Sales

Agent replied Β· 29 July 2026

Good morning Mr Gray It was a pleasure working with you, the buyers are thrilled to be in a settled and will love their new home just as much as you have! Thanks so much for appointing Dawsons to help with your move and we appreciate your kind words. All the very best, Kelly and the Marina sales team

5/5

Google

We have finally completed our purchase of a fabulous property in the Maritime Quarter. The whole process was overly long and drawn out, super stressful due to the vendor's incompetent solicitors. Thank goodness for the team at Dawsons who did their best to support us and get this deal done in very trying circumstances!! Thanks ladies (Kelly, Lisa and Aysha) for the constant chasing and updating - it was worth it in the end and we really appreciate all your hard work.

Joanne Β· 29 July 2023 Β· Dawsons Sketty Sales

Agent replied Β· 29 July 2026

Dear Joanne Many thanks for your 5 star review and positive feedback, the team are very appreciate of your kind words! We are thrilled to have been able to work with you and help achieve the results you wanted. Please do not hesitate to contact us if we can be of further assistance and we hope to see you soon! Best wishes Kelly and the Marina sales team

5/5

Google

Been a tenant with Dawson's for 4 years now since I was a student, and would recommend them over any other estate agents in Swansea. They're fair with their prices at a time when cost of living is difficult for everyone - the staff at Dawson's are supportive in trying to find the right property for you - and very helpful navigating contracts and referencing. The maintenance team have always promptly solved any issues and the whole team in the office are professional, polite and easy to talk to - Kelly in the Walter Road branch has gone above and beyond to help sort things out for me!

Liam Β· 26 July 2023 Β· Dawsons Swansea Sales

Agent replied Β· 29 July 2023

Hello Liam Firstly thank you so much for taking the time to leave this lovely 5-star review we will be sure to pass your kind words on to the team at Swansea Lettings. Thank you so much for your recommendation we are so pleased to have been able to support you for over four years and hope to continue this in the future. Thank you once again, Kind regards Laurence and the team at Swansea Lettings.

5/5

Google

Professional, efficiently and diligently! The best team ever :)

Jessso Β· 20 July 2023 Β· Dawsons Swansea Sales

Agent replied Β· 21 July 2023

Hi Jess. Thank you so very much for taking the time to leave this lovely 5-star review for our team here at Swansea Lettings, If we can be any further assistance to you, please don't hesitate to pop into the office or to give us a call. We will be sure to share your kind words with all of the team. Kind Regards Laurence and the team at Swansea Lettings

5/5

Google

Rating only, no written review.

Angela Β· 11 July 2023 Β· Dawsons Killay Sales

Agent replied Β· 6 February 2024

Hello Angela Thank you so very much for taking the time to leave this 5-Star rating, your review means so much to us as a team and we are delighted that we were able to assist you. All the very best, David and the Killay team

5/5

Google

Really helpful and professional. kept me updated during a long drawn out sale (solicitors fault). Would definately use them again to sell my property.

Craig Β· 16 June 2023 Β· Dawsons Mumbles Sales & Lettings

5/5

Google

Kept me well informed and updated on all aspects of selling my property, always happy to help

Sally Β· 16 June 2023 Β· Dawsons Mumbles Sales & Lettings

5/5

Google

We would highly recommend this estate agent, particularly Ben & Lewis who kept us updated at every stage of our move. They weren’t even our estate agent (they were the agents for the property we were buying)! They kept in touch with solicitors, other estate agents & clients in order to keep the chain moving as quickly as possible and recommended surveyors, etc. They are efficient, reliable & helpful & we will definitely use this estate agent in the future!!!

Joanne Β· 16 June 2023 Β· Dawsons Mumbles Sales & Lettings

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The eight Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.

Want Dawsons to help?

Send Dawsons a message.

What do you need help with?

Dawsons will use your details to contact you about this. See our privacy notice.

Reviews may appear on more than one platform.

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