Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
340
Reviews on The Trusted Agent
All 8 offices
14
Reviews on Trustpilot
All 8 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSo pleased Dawsons are looking after my rental property, keeping on top of everything for me
Hi Christine, Thank you so much for taking the time to leave this review for us here, we are pleased that we are able to help you with looking after your property, if we can offer any further help at anytime, please don't hesitate to get in touch with ourselves. Thank you so much for choosing Dawsons Kind Regards Emma and the team at Morriston Lettings
5/5
GoogleExcellent customer service from Grazy. Was able to fully answer all my questions and was speedy with his replies to my emails
Good Afternoon Ed, Thank you so much for leaving this lovely 5-star review for Grazy in our accounts team. We are pleased that we were able to assist with your questions in a speedy manner and if we can be any further assistance at any time please dont hesitate to come back to us. Kind Regards Nichola & the accounts team at Dawsons.
5/5
GoogleFantastic service and very professional, Aled Williams from lettings couldn't do enough to help and made our move a lot less stressful.
Hi Craig, Thank you so much for taking the time to leave Aled a 5-star review and some really kind words we really appreciate your feedback and will be sure to pass it on to him. We are really pleased we were able to make your move a lot less stressful, thank you for choosing Dawsons. Kind Regards, Emma and the team at Morriston Lettings.
5/5
GoogleAled was lovely, very friendly and very helpful. Definitely recommend for anyone looking for a new home
Hi Alex, Thank you so much for leaving this lovely review for Aled in our Morriston Lettings office. We work hard to deliver an excellent customer service and experience and so we are delighted that you would recommend us to others looking for a new home. Thank you once again for your time Kind Regards Emma and the team at Morriston Lettings
5/5
GoogleVery big thank-you to Aled who works for the team was Absolutely amazing and really helped us find our first home after 2 years of searching ,answered everything we needed to know and got back to us same day,once again thank you,highly recommended him/dawsons in morriston
Hi Ethan Thank you for your lovely five-star review for Aled in our Morriston lettings office We are so pleased that we were able to help you with your property search and that you would recommend Aled and the team in Morriston. We will be sure to pass your kind words back to the team in the office, thank you once again Kind Regards, Emma & the team in Morriston Lettings
5/5
GoogleService is amazing, the lady that attended the house viewing with us tamzyn was so lovely, made us feel really comfortable and couldn’t have made it any better, now we’re moving into our new home tomorrow😊 …
Hi Sophia Thank you so very much for taking the time to leave this lovely review for Tazmyn in our Morriston office. We are so pleased we were able to help you find your new home and wish you every happiness in it. If we can be any further assistance at any time please dont hesitate to come back to us. Kind Regards Emma and the team at Morriston Lettings
5/5
GoogleTheir letting process is clear. The agents answer their calls and respond to emails in time. I liked the way my application was handled. Keep up the good work. Many thanks to Aled Williams!
Hello Olivia Thank you for taking the time to leave this wonderful 5-star review for our Morriston Lettings office, we are delighted that we were able to assist you with your application and that you found our process clear. We will pass your kind words on to Aled and the team. Thank you so much once again, Kind Regards Emma and the Team at Morriston Lettings.
5/5
GoogleThe whole experience was so easy and Aled the Letting Agent was so helpful. Everything was clearly explained which was so helpful for me as it was my first time going through the process.
Hello Emma, Thank you very much for taking the time to complete a review and provide feedback for Aled in our Morriston Lettings team. We just love being able to help people find and move into their homes and it has been an absolute pleasure to help you. Please do not hesitate to contact us if we can help with anything further at this stage. Kind Regards Emma and the Morriston Lettings team
5/5
GoogleAfter trying for 2 years to find a property for my self, my partner and his 4 year old daughter we were lucky enough to have met Aled Williams at Dawsons who played a massive part in helping us finding our current home that we are moving into. Aled was always happy to help and answered all questions we had perfectly.
Hello Sophia Thank you so much for taking the time to leave this lovely 5-star review for Aled in our Morriston branch. We work hard to deliver an exceptional customer service and experience and so are delighted that we were able to find you your home. If we can assist you in any way further please don't hesitate to come back to us. Kind Regards Emma and the team in Morriston Lettings
5/5
GoogleI could not rate Dawsons in Morriston highly enough! I had the pleasure of dealing with Aled Williams who was a massive help! He took onboard everything I was looking for & helped me obtain my dream property :) He made the process of moving in so easy, keeping in constant contact the whole way through! Excellent service! Thanks Paul
Hello Paul May we thank you for taking the time to leave this lovely 5-star feedback for Aled in our Morriston Lettings office. It is always wonderful to receive such kind words and it is truly appreciated. At Dawsons we work hard to deliverer a fantastic customer experience and service and are delighted that we were able to assist you in finding and moving into your dream home. We wish you all the very best for the future and please do not hesitate to come back to us if we can be any further assistance. Kind Regards Emma and the team at Morriston Lettings.
5/5
GoogleWe want to thank the agent Tasmyn Tudor for being so helpful and professional. She was communicating with us and with a potential landlord to make sure that both parties are on the same page. You can truely rely on her and you won't get disappointed.
Good Afternoon, Thank you so much for leaving this review for our Lettings agent Tasmyn, we are delighted that we were able to help you. We work hard to deliver an excellent customer service and experience and it means the world to the team to receive feedback such as this. Thank you once again Jade and the team at Swansea Lettings
5/5
GoogleVery helpful, friendly and professional team.
Good morning Vicky Thank you for your review, it means such a great deal to the team! It has been a pleasure to work with you and makes us very happy that we got you the results you wanted. All the very best, Sharon and the Sketty team
5/5
GoogleI’ve seen a couple of properties with Leanne. Friendly, informative and helpful! Great customer service.
Hello Huw, Thank you so much for taking the time to leave this lovely 5-star review for Leanne in our Sketty office, we work hard to deliver a great customer service and experience and so are delighted that your feedback confirms this. If we can continue to assist you on your property search please don't hesitate to contact us or pop into one of our branches. Kind Regards Sharon & the team at Sketty
5/5
GoogleThe whole team really understood our property and marketed it beautifully. They did a fantastic job, communicated with us really well and we had a sale within two weeks. We're so grateful and would absolutely recommend them.
Good afternoon Mr Lloyd Thank you for the review - we really appreciate the time you have taken to provide such valuable feedback. We take huge pride in our position as market leaders, and we believe pivotal to our success is the exposure we can provide along with our dedicated approach resulting in us selling more property than any other agent in the quickest time frame. We have thoroughly enjoyed working with you and we hope to see you soon. All the very best, Sharon and the Sketty team
5/5
GoogleA great experience from the initial valuation appraisal with Alison right through to the day of completion. I found the Sketty Team to be competent, friendly, efficient and most professional. Definitely chose the right Estate Agency to sell my property and would certainly recommend the service provided by Dawsons.
Dear Mr Perinton-Powell We know how stressful the experience can be, so we always put ourselves in our clients' shoes and we aim to deliver no less than exceptional customer service. Thank you for your kind words and feedback for the team and please do not hesitate to pop into branch or call us if we can help with anything in the future. Best Wishes Sharon and the Sketty team
4/5
GoogleRating only, no written review.
Hello Paul Thank you for taking the time to leave a 4-star rating for our Sketty sales office. We do value all feedback so if you would like to email us on info@dawsonsproperty.co.uk with any further feedback on how we can make this four star a five star in the future we would really appreciate it. Kind regards Sharon and the team at Sketty.
5/5
GoogleGreat service, lovely staff
Hi Shirley Thank you so much for taking the time to leave this lovely 5-star review for our team at Sketty, we work hard to deliver a great customer experience and service and it is always great to receive feedback confirming that we have done this. We will pass your kind words on to the whole of the Sketty team Please do not hesitate to contact us if we can be any further assistance to you in the future. Kind Regards, Sharon and the Team in Sketty.
5/5
GoogleRating only, no written review.
Good afternoon Jarren Thank you for providing a star rating for our sales team. … More
5/5
GoogleRating only, no written review.
Good afternoon Claire Thank you for your 5 star review. It has been fantastic working with you during … More
5/5
GoogleReally lovely people, excellent service, and a big thanks to Aled who helped to make it all go smoothly
Good Morning Dorothy, Thank you so much for taking the time to leave Aled this lovely 5* review, we … More
5/5
GoogleSo far I am very impressed with Dawsons, they have been professional and friendly and have kept me informed at each step, I look forward to completing the purchase of the property with them
Dear Susanne It has been a pleasure working with you and we appreciate you taking the time … More
5/5
GoogleAbsolutely delighted with the service. I was contacted regularly with updates on the sale - I knew exactly what was going on through to completion. A very big thank you to Claire Bayliss in particular.
Good morning Michelle Thank you for such a glowing 5* Review! We are always so pleased to hear when … More
4/5
GoogleHappy friendly staff
Dear Mr Bravin The team is so grateful for the review and it has been a pleasure to work with … More
5/5
GoogleIt’s been an absolute pleasure dealing with the sales staff at the Morriston Branch. The buying process so far has been faultless. So glad to be dealing such professionalism. A MASSIVE thank you.
Good morning Mr Jones Thank you for your review and we are so pleased that you are happy with the end … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.
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