Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
340
Reviews on The Trusted Agent
All 8 offices
14
Reviews on Trustpilot
All 8 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleProfessional, efficiently and diligently! The best team ever :)
Hi Jess. Thank you so very much for taking the time to leave this lovely 5-star review for our team here at Swansea Lettings, If we can be any further assistance to you, please don't hesitate to pop into the office or to give us a call. We will be sure to share your kind words with all of the team. Kind Regards Laurence and the team at Swansea Lettings
4/5
GoogleRating only, no written review.
Hello and thank you so much for taking the time to leave this 4-star rating for our Swansea Lettings office, we work hard to deliver an excellent customer experience and service and so are delighted that you would rate us with these four stars - If you have any further feedback please email us on info@dawsonsproperty.co.uk Many thanks indeed. Laurence and the team at Swansea Lettings
5/5
GoogleRating only, no written review.
Thank you so very much for leaving this 5-star ranking for our team at Swansea Lettings, we work hard to deliver an excellent customer service and experience and so are delighted that we were able to help you on your property journey. Kind Regards Jade and the team at Swansea Lettings
5/5
GoogleRating only, no written review.
Good Afternoon Thank you for your 5* review for our team here in Swansea lettings. If you would like to give any further information to support your review please kindly email info@dawsonsproperty.co.uk. Thanks again. Kind Regards Jade and the team in Swansea Lettings.
5/5
GoogleRating only, no written review.
Good Afternoon Thank you for your 5* review for our team here in Swansea lettings. If you would like to give any further information to support your review please kindly email info@dawsonsproperty.co.uk. Thanks again. Kind Regards Jade and the team in Swansea Lettings.
5/5
GoogleKelly Christmas at Dawsons Lettings has been so helpful since our first visit about available rental properties - she arranged a viewing for us and helped to make the process of setting up our tenancy so easy - also since we have moved in Kelly has been great with any queries we have had
Hello Barbara Thank you so much for taking the time to leave this lovely 5-Star Review for Kelly in our Swansea Lettings Office, We will be sure to pass your kind words on to her and are delighted to read that she has supported you along your property journey. At Dawsons we work hard to deliver an excellent customer service and experience and therefore are so pleased that Kelly was able to provide this. If we can be any further assistance in the future please do not hesitate to come back to us Kind Regards Jade & the team at Swansea Lettings.
5/5
GoogleDawson's Maintenance team have been absolutely fantastic. From fixing minor issues to major repairs, their professionalism and expertise shine through. The team is always prompt, efficient, and respectful of our home. They truly go above and beyond to ensure our satisfaction. Highly recommended!
Good Afternoon, Thank you so much for taking the time to leave this review for our maintenance team, we are delighted that we were able to help you. We work hard to deliver an excellent customer service and experience and it means the world to the team to receive feedback such as this. Thank you once again Jade and the team at Swansea Lettings
5/5
GoogleDawsons is one of the best team among the letting agencies in Swansea. They are trustworthy and reliable and also helpful. They always respond, whether by email or phone. I’d like to give a huge thanks to Megan in Swansea Lettings and Tara from Mumbles Branch who helped me to find a home with profession and passion.
Good Afternoon Thank you for taking the time to leave this fantastic feedback for both our swansea lettings office and our mumbles office, your kind words mean a huge amount to the teams and we are so greatful that you chose Dawsons to help you with your property search and were delighted to be able to help you! Kind Regards The Dawsons Lettings Teams.
5/5
GoogleVery helpful, responsive and friendly. Thanks to Tasmyn and all the team for being so helpful.
Dear Rhys The team is so grateful for the glowing review and it has been a pleasure to work with you. We take immense pride as a reputable, respected, and trusted agency with a longstanding history and affiliation with Swansea and our communities. We are passionate about helping and supporting our clients and we are thrilled that you are happy with the service! Please do not hesitate to get in touch if we can help with anything further at this stage. Best wishes, Jade and the Swansea Lettings team
5/5
GoogleRating only, no written review.
Hello Fahime, Thank you so much for taking the time to leave us with a 5-star rating for our Swansea lettings team, please do not hesitate to contact us further if we can be any further assistance at any time. Kind Regards, Jade and the team at Swansea lettings.
5/5
GoogleHad a great experience with Tasmyn at Dawsons, Very informative in regards to the property and during the viewing. Also great communication.
Hi Ryan, Thank you so much taking the time to leave this lovely 5-star review for Tasmyn. We work hard to deliver an excellent customer experience and service and so are delighted that we were able to deliver this. Thank you once again for your time Kind Regards Laurence & the team at Swansea Lettings
5/5
GoogleRating only, no written review.
Hello Anuj, Thank you so much for taking the time to leave us with a 5-star rating for our Swansea lettings team, please do not hesitate to contact us further if we can be any further assistance at any time. Kind Regards, Jade and the team at Swansea lettings.
4/5
GoogleRating only, no written review.
Hi Mya, Thank you so much for taking the time to leave this 4-star rating for the team here at Swansea Lettings, if you have any further feedback that you would like to pass on to us so we can work to make this 4-star a 5-star in the future please dont hesitate to contact us on info@dawsonsproperty.co.uk Thank you once again for taking the time Kind Regards Jade & the team at Swansea Lettings.
5/5
GoogleRating only, no written review.
Hello Lydia, Thank you so much for taking the time to leave us with a 5-star rating for our Swansea lettings team, please do not hesitate to contact us further if we can be any further assistance at any time. Kind Regards, Jade and the team at Swansea lettings.
5/5
GoogleVery reliable and friendly staff. Kelly has been great with communication and consistent updates. Can't recommend enough!
Hi Ross, Thank you so much for taking the time to leave a lovely review for Kelly and the team at Swansea lettings, we work hard to deliver a positive customer service and experience and it is always great to know that we have delivered this. Many thanks once again Kind Regards, Laurence and the team at Swansea Lettings
5/5
GoogleRating only, no written review.
Good afternoon Thank you kindly for providing our Swansea Lettings team with a 5* review. We do appreciate all the reviews we receive and ensure the teams are made aware. If you would like to share any more information on your experience with us, please feel free to email info@dawsonsproperty.co.uk. Kind regards Marketing Team
5/5
GoogleVery happy with the support and incredibly friendly staff who are always quick to respond to any inquiries.
Hello Anne, Thank you so very much for taking the time to leave this kind five star review for our Swansea lettings office, we work hard to deliver an excellent customer service and experience and reviews such as this really make all the difference to the team so thank you very much once again for your time. Kind Regards Laurence and the team at Swansea Lettings
5/5
GoogleKelly did a really great job getting in touch with the landlord to get me a flat. I'm really amazed at the swift responses and the general turnout of our conversations. I recommend DAWSONS anyday!!!!
Good Morning, Thank you for taking the time to leave this wonderful 5-star review for Kelly in our Swansea lettings office, we are delighted that we were able to assist you in finding a flat and if you require any further assistance from us please don't hesitate to come back to us. Kind Regards Laurence and the team at Swansea Lettings.
5/5
GoogleRating only, no written review.
Hello and thank you so much for taking the time to leave this 5-star rating for our Morriston Lettings office, we work hard to deliver an excellent customer experience and service and so are delighted that you would rate us with these five stars Many thanks indeed. Emma and the team at Morriston Lettings
5/5
GoogleHad the best experience dealing with both Aled & Emma in viewing and securing a tenancy in a lovely property in Swansea. Nothing was ever too much trouble, and they handled my queries so quickly. Highly recommended.
Good Afternoon Alex, We are delighted that we were able to secure a tenancy for you and that you would highly recommend Aled, Emma and the team in the Morriston office. We do strive to deliver an excellent customer experience and service and so are most appreciative that you took the time to leave this lovely 5-star review for the team. Thank you so much for your time Kind Regards Emma and the team in Morriston Lettings
5/5
GoogleReally supportive with my move into the flat.
Hi Eric Thank you so much for taking the time to leave us a 5-star review, we are delighted that you are pleased with the service we provided. Many thanks once again. Emma and the team at Morriston Lettings
5/5
GoogleProfessional, prompt, friendly service throughout the transaction.
Hi Mike Thank you so much for taking the time to leave our Morriston Lettings branch a 5-star review and some kind words we really appreciate your feedback and will be sure to pass it on to the team. Thank you once again Kind Regards Emma and the team at Morriston Lettings
5/5
GoogleIncredibly helpful, very efficient service provided. Cerys and Alfie
Hello Cerys & Alfie, Thank you so much for taking the time to leave this lovely 5-star review for our Morriston lettings office, we work hard to deliver a great customer service and experience and so are delighted that your feedback confirms this. We will be sure to pass your kind words on to the team, thank you once again. Kind Regards Emma & the team at Morriston Lettings
5/5
GoogleBeen a pleasure using this service. Easy to get a hold of and been provided with a lot of information.
Hi Amber Thank you so much for taking the time to leave our Morriston office with a lovely 5-star review. We are so pleased we have been able to assist you. If we can be any further assistance please don't hesitate to come back to us. Thank you once again Kind Regards Emma and the team at Morriston Lettings.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.
Send Dawsons a message.
