Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
340
Reviews on View Agents
All 8 offices
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 148 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRating only, no written review.
Thank you for your 5-star rating. We’re thrilled to know you had a positive experience with us. If there’s anything more we can do for you in the future, don’t hesitate to reach out. Your support means a lot to the team here in our Swansea lettings team Best regards, Jade and the Swansea lettings team
5/5
GoogleProfessional and efficient lettings service. Jack was great and very helpful.
Good afternoon Nick Thank you for taking the time to leave us a 5-star review over the weekend. We are delighted to hear that you found our lettings service professional and efficient. Jack will be thrilled to know his efforts were appreciated and that he could be of help. We hope you settle in well to your new home. If you need any further assistance or have any questions, please don't hesitate to reach out, we would be happy to help. Best regards, Jade and the Swansea Lettings Team
5/5
GoogleGreat service and help. Gethin has really been great to deal with and helped throughout the process🫱🏻🫲🏼 …
Good morning Thank you so much for your 5-star review. It’s great to hear that Gethin has provided great service and support throughout your letting process. We truly appreciate your feedback and are here for anything you need in the future. Thanks again for choosing Dawsons. From Jade and the Swansea Lettings Team
5/5
GoogleRating only, no written review.
Hi Sam Thank you so much for the 5-star rating this weekend, we are so pleased to know you had a positive experience with our Swansea Lettings team. Your support and recommendation means the world to us, and if there's anything more we can do for you, please don't hesitate to reach out. Best regards, Laurence and the Swansea Lettings Team
1/5
GoogleI was hoping for faster work, but was disappointed
Hello Dymtro Thank you for taking the time to provide us with your 1 * review recently with your noted comments. Whilst we strive to provide all our clients with the very best service, we do also understand that each and every experience will differ from person to person and would truly appreciate if you would mind explaining further your disappointment and need for faster work either by reply to this or by a confidential email to info@dawsonsproperty.co.uk, so we can ensure we understand where you feel we fell short of our current customer service levels. We look forward to hearing from you, with thanks Laurence and the team at Swansea Lettings.
4/5
GoogleVery good service in letting our 3 bedroomed flat in Uplands. Kelly was very professional and extremely good. Would recommend Dawsons for lettings.
Hi Martin, Thank you for your kind words and for taking the time to leave us a review. We’re delighted to hear that you had a positive experience letting your flat in Uplands with us. Kelly will be especially pleased to know that her professionalism made a difference in your experience. We truly appreciate your recommendation and look forward to assisting you with any future property needs. If there’s anything else we can do for you, please don’t hesitate to get in touch. Best regards, Laurence and the Dawsons Swansea Lettings Team
5/5
GoogleI recently moved the management of a rental property from an another estate agent over to Dawsons. The whole process has been a seamless success. Kate has kept me informed at every stage and has been most helpful with me and my Tenants. Would highly recommend Dawsons as a professional and friendly estate agent.
Hi Mr Blount Thank you so much for taking the time to leave this lovely 5-star review, it has been a pleasure to assist you with your agency move and we hope that we can continue working together for many years to come. We work hard to deliver a great customer service and experience and receiving reviews such as this let us know we are on the right path. Thank you once again Kate, Swansea Lettings
5/5
GoogleGethin is a top bloke, was well informed about the property and polite, got back to me quickly about my application for a flat.
Good Morning, Thank you so very much for taking the time to leave a great review for Gethin in our Swansea Lettings office. It is great to read that you had an excelent experience with our team and really appreciate you taking the time. If we can assist you with anything further, please do not hesitate to come back to us. Thank you once again Kind Regards Laurence and the team at Swansea Lettings.
5/5
GoogleAs always Dawsons service is very professional, informative and efficient. Gethin has been very welcoming in the whole process.
Good Morning. Thank you so very much for this lovely review for Gethin in our Swansea Lettings office, we work hard to deliver an exceptional customer service and experience and so are delighted to hear that Aled delivered this. We will be sure to pass your kind words on to Gethin. Kind Regards Laurence & the team at Swansea Lettings.
5/5
GoogleMy time at Park Buildings has been very comfortable, and very convenient. Sadly now I have finished my studies I have to move out, would happily stay here otherwise. Dawsons have always been helpful, easy to deal with, and quick to respond to any queries or issues. They have been a pleasure to deal with.
Hello Tony Thank you for taking the time to leave this 5-star review for our Swansea lettings office, we do pride ourselves on delivering an excellent customer service and experience at all times and so are so very grateful for you taking the time to leave a review of your experience. Kind Regards Jade and the team at Swansea Lettings.
5/5
GoogleVery professional and exemplary service from start to finish
Thank you so much for your kind words and 5-star review. We are thrilled to hear you received a professional and exemplary service from start to finish. We always strives to deliver a seamless experience, and your feedback means the world to us. Thanks again Laurence and the team at Morriston Lettings
5/5
GoogleJust exchanged on a property with David and had amazing experience from start to finish with the team. He has been a pleasure to work with and look forward to continue growing my portfolio with his help!
Thank you so much for your fantastic review. We're thrilled to hear that David and the team provided such a great experience throughout your property journey. It sounds like this review was meant for our Swansea Sales team, but we truly appreciate your kind words. Wishing you all the best with your growing portfolio, and we look forward to working with you again in the future! Thanks Jade (Swansea Lettings Manager)
5/5
GoogleDawsons were excellent in helping us sell our home last September. Communication was great, lots of viewings, and it felt like they had our best interests at heart the entire time.
Thank you so much for your kind words and for trusting us here at Dawsons with your home sale. We are delighted to hear that you had a great experience with us here in the Mumbles sales team. Ensuring clear communication, generating strong interest, and always acting in our clients' best interests are at the heart of what we do. Wishing you all the best in your new chapter, always here to help. Emma and the Dawsons Mumbles Sales Team
5/5
GoogleAfter a rocky start, problems were resolved and the viewings came in thick and fast! I have now sold my property and am delighted! Thanks very much Dawsons!!
Hi Barbara, Thank you for your 5-star review. It’s fantastic to know you're delighted with the sale of your property, after the rocky start, thankfully everything came together, and the viewings rolled in. We truly appreciate your patience and trust throughout the process. Thanks for choosing Dawsons. Best regards, The Morriston Sales Team
5/5
GoogleExcellent service from dawsons. I'm in the process of buying a house and the service have been incredible. Liz and Nathan helped me a lot with the viewing and helping me decide on buying a home. Andrea and Stephanie have always been available whenever I needed them. They guidance on the process was very informative and helpful.
Hello Leeba Thank you so much for your wonderful review. We’re thrilled to hear that your initial experience, with our team in Morriston has been incredible. Liz, Nathan, Andrea, and Stephanie will be delighted to know that their support and guidance has made a positive impact on your decision and the overall process. We’re here for you every step of the way to get you through the door to your new home, and we’re so glad we could assist in making this important decision easier for you. If you have any more questions or need further assistance as you continue the process, don’t hesitate to reach out. Best regards, The Morriston Sales Team
4/5
GoogleRating only, no written review.
Good morning Thank you for your rating, we are glad you had a positive experience with our Marina team (Sales, Lettings and Land & New Homes). If there’s anything we can do to make your next experience a 5-star one, we’d love to hear your feedback. Feel free to reach out, we’re always happy to help. Kind regards The Marina Team
5/5
GoogleRating only, no written review.
Good morning, Thank you so much for your 5 * review this week, we appreciate you taking the time to provide this for our Marina Sales, Lettings, Development, Land & New Homes team. Client satisfaction is our top priority, and it’s wonderful to know are providing this. If you ever need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Dawsons. Best regards, The Dawsons Marina Team
5/5
GoogleFantastic assistance from the team throughout the process of buying our new home.Kelly and Gemma went above and beyond with all there support and guidance
Hi Judith, Thank you so much for your fantastic 5 * review We’re thrilled to hear that Kelly and Gemma were able to provide you with the support and guidance you needed throughout the process of buying your new home. Going above and beyond for our clients is what we strive for, so it’s wonderful to know that it made a difference for you. If there’s anything else we can assist with in the future, please don’t hesitate to reach out. Wishing you all the best in your new home! Best regards, Kelly & the Marina Sales Team
5/5
GoogleThe whole team have been so helpful, informative, friendly and professional. Kelly and Lisa have been amazing from beginning to end. Would definitely recommend Dawsons to sell your home.
Hi Elaine, Thank you so much for taking the time to provide us with this 5-star review. As the branch manager I was so pleased to hear that I myself (Kelly), Lisa, along with the rest of the team have provided you with a helpful, friendly, and professional service throughout your journey with us. Your recommendation means a lot to us, and we’re thrilled we could assist you in selling your property. If you need anything in the future, don’t hesitate to reach out. Thanks again for repeatedly choosing Dawsons for your property sales and purchase. Best regards, Kelly and The Marina Team
5/5
GoogleExcellent friendly and professional service throughout.
Good afternoon Mr Humphreys It has been great working with you and we are so pleased to be able to help you buy and sell! Many thanks for coming back to us! Best wishes Kelly and the Marina sales team
5/5
GoogleReally good, LIndsay and Megan were excellent, accomadating and friendly. Happy to recommend Dawsons.
Thank you for your 5-star review. We are so pleased to hear that Lindsay and Megan provided excellent, accommodating, and friendly service. Your recommendation means a lot to us. Best wishes from all of us at Dawsons Mumbles and Fine & Country Swansea
5/5
GoogleHave been successfully renting through Dawsons for over 7 years and they have also just found us a new property within a few weeks. They have always been professional and friendly and made the whole process so much easier for us. Can’t thank them enough.
Thank you so much for your kind words and for trusting Dawsons Morriston Lettings for over seven years already. We’re delighted to have been able to support you in finding a new home so quickly, and it’s wonderful to hear that our team has made the process smooth and stress-free for you. Your loyalty means the world to us, and we truly appreciate your recommendation. Wishing you all the best in your new property. Kind regards Laurence and the Morriston Lettings team
5/5
GoogleExcellent service from Dawsons, Iam very impressed.Eleanor Williams was so helpful, friendly and professional. Thank you so much for all your help.
Hello Thank you for your fantastic 5-star review. We're delighted to hear that you were impressed with our service, and that Eleanor provided such helpful, friendly, and professional support. We'll be sure to pass on your kind words to her. Thanks again From all of us at Dawsons Morriston Lettings
1/5
TrustpilotDespite phoning to enquire about a…
Despite phoning to enquire about a property in their Gorseinon Branch that I was interested in purchasing and leaving a voicemail with my contact details they never replied to me. I also emailed them using their contact us details and yet again they did not respond! This is the most unprofessional company that I have ever had the misfortune to try and deal with. I won't even look at their properties again as obviously the staff do not care whether or not they make a sale!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
148 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.
