Trusted Agent profile Β· Swansea

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Dawsons reviews in Swansea, Morriston, Swansea Marina and 3 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

1,720 reviews across 8 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,348

Reviews on Google

All 8 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

View Agents logo

4.9 / 5

340

Reviews on View Agents

All 8 offices

Trustpilot logo

14

Reviews on Trustpilot

All 8 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dawsons's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Dawsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

The employees in the agency were extremely professional. I had a viewing with Gethin who was quick to email back and carry on with the process of making the offer.

Joelle Β· 13 June 2025 Β· Dawsons Swansea Sales

Agent replied Β· 13 April 2026

Good afternoon Thank you for your kind words. We are so pleased to hear you found our team professional and that Gethin was responsive and helpful throughout the process. We will be sure to pass on your feedback to him, it means a lot to the whole Swansea lettings team. Have a lovely weekend Naomi - Marketing

5/5

Google

The only Agents in the Swansea Area, from Start to finish worked with us all the way. If you want to sell your property go Dawsons πŸ‘ thanks Kelly, Lisa and Gemma πŸ™‚ …

Sue Β· 29 May 2025 Β· Dawsons Marina Sales Lettings & New Homes

Agent replied Β· 3 June 2025

Thank you so much for your fantastic review. It was a real pleasure working with you, and we’re so glad we could support you every step of the way. You were incredibly proactive and took all the advice on board right from the start, and it truly paid off. Wishing you all the very best with your exciting new chapter abroad and plenty of sunshine ahead. Kelly and the Marina Sales Team at Dawsons

5/5

Google

Great experience using Dawsons! They’re a lovely team and were helpful throughout the whole process. Would definitely recommend.

Sali-Wyn Β· 27 May 2025 Β· Dawsons Marina Sales Lettings & New Homes

Agent replied Β· 20 March 2026

Thank you so much for your kind review this weekend. We are so pleased to hear you had a great experience with us here in the Marina sales team. It means a lot to know you found us helpful throughout, and we really appreciate the recommendation. Wishing you all the very best in your new home. Thanks again Kelly and the team at Dawsons Marina

5/5

Google

Dawsons were excellent in helping us sell our home last September. Communication was great, lots of viewings, and it felt like they had our best interests at heart the entire time.

Joe Β· 26 May 2025 Β· Dawsons Killay Sales

Agent replied Β· 26 May 2026

Thank you so much for your kind words and for trusting us here at Dawsons with your home sale. … More

5/5

Google

Dawsons staff stand out for their professionalism, attention to detail, warmth, kindness and patience. Having dealt with many other estate agents this past few weeks there is a clear difference in standard. Dawsons team is wonderful and I would recommend- it matters more than you anticipate when your choosing who to work with. Special shout out to Taya and Mo in the Sketty branch!

Escape Β· 24 May 2025 Β· Dawsons Sketty Sales

Agent replied Β· 3 June 2025

Thank you so much for your wonderful review and kind words! We’re thrilled to hear that your experience with our Sketty team stood out in such a positive way. Your recognition of the professionalism, warmth, and care shown by the team, especially Taya and Mo, means a great deal to us. We’re passionate about delivering the very best service and it’s lovely to know it made a real difference to you. Thank you again for your review and recommendation. Naomi - Marketing on behalf of Team Sketty

5/5

Google

Absolutely first rate service from beginning to end. I would like to give a shout out in particular to Mo, the agent who introduced us to our new home. He was exceptional when he showed us around and subsequently, professional, but understanding... buying a new house is a stressful time.

Sally Β· 24 May 2025 Β· Dawsons Sketty Sales

Agent replied Β· 3 June 2025

Thank you so much for your fantastic review. We are so pleased to hear that you found our service here in Sketty first rate from beginning to end, and having a positive experience throughout. A special thank you for recognising Mo, we completely agree, he’s a star! Buying a new home can definitely be stressful, so it’s lovely to know Mo’s professionalism and understanding helped make the process that bit easier. Wishing you lots of happiness in your new home. Best Wishes Sharon and the team at Sketty Sales

5/5

Google

Professional and supportive service from the time we put our house on the market with Dawsons to completion. Always gave feedback on viewings and the aftersales team gave regular updates on progress. Would highly recommend the Morriston branch

Lesley Β· 23 May 2025 Β· Dawsons Morriston Sales

Agent replied Β· 3 June 2025

Thank you so much for your kind words and recommendation. We are so pleased to hear that we provided a professional and supportive service throughout your journey with us here in the Morriston sales team. Keeping you informed at every stage, from viewings through to completion is exactly what we aim for, and it’s lovely to know it made a difference. Wishing you all the very best in your next chapter. Kerry, Andrea, and the team at Morriston Sales

5/5

Google

Dawsons provided a thoroughly professional and friendly service, they replied extremely promptly to my emails and were able to arrange house clearance, cleaning and garden tidying. 0

Jennifer Β· 20 May 2025 Β· Dawsons Morriston Sales

Agent replied Β· 13 November 2025

Thank you so much for your kind words and 5-star review this week. We are so pleased to that as a team we provided a prompt, professional, and friendly service throughout. It's great to know we could support you with everything from communication to organising house clearance and garden tidying, we are always happy to help. Wishing you all the very best, and thanks again for the great review and for choosing Dawsons, you know where we are should you need us again. Andrea and the team at Morriston Sales

5/5

Google

Dawson exemplifies unwavering dedication and warmth, blending hard work with a friendly, welcoming atmosphere. Their commitment to excellence is reflected in every interaction, where professionalism meets genuine care, making them a trusted leader.

Jibu Β· 20 May 2025 Β· Dawsons Morriston Sales

Agent replied Β· 3 June 2025

Thank you so much for such a thoughtful and generous review. As a team we are truly honoured to hear that our team’s dedication, professionalism, and friendly approach made such a positive impression. At our Morriston branch and Dawsons as a whole, we pride ourselves on combining genuine care with high standards of service, so your kind words really mean alot to us all, thank you again for your trust and support, it is hugely appreciated. Thanks again Andrea and the Morriston Sales team

5/5

Google

Thank you to Chloe and the team for all their help with our recent purchase.

Lucas Β· 16 May 2025 Β· Dawsons Killay Sales

5/5

Google

I had a very good experience with Leona from the Accrington branch with the purchase of the new house,

Dorothy Β· 16 May 2025 Β· Dawsons Killay Sales

5/5

Google

Great estate agents, responds quickly and very friendly to talk to. Leaoni dealt with the purchase and was very professional and easy to talk to.

Chris Β· 16 May 2025 Β· Dawsons Killay Sales

5/5

Google

Fantastic local estate agents, special mention for Tom who got me the very best price for my house negotiated between buyers to get the best price for me, veda always keeping you upto date with information about your sale really organised company and keeps you in the loop about everything as the sale progresses, Matt runs a great team in Accrington all credit to them all.

Paul Β· 16 May 2025 Β· Dawsons Killay Sales

5/5

Google

We valued the flexibility around viewing properties, including Sunday viewings. But most of all we can not overstate how well we were supported by our assigned agent Grace Bleasdale in the purchase of the property we set our hearts on. From the outset Grace went above and beyond in keeping us informed at every stage and liaising with all the other estate agents and conveyancers involved to ensure that all was progressing as it should be. Nothing has been too much for Grace who has been completely accessible, even when I believe it may have encroached into her personal time. She has been a real star and I can't praise or thank her enough. She has my highest recommendation and I wish her every success in her continuing career.

Ann Β· 16 May 2025 Β· Dawsons Killay Sales

5/5

Google

Well I have to say that the Team but especially Grace might just have changed my opinion regarding estate agents. Grace kept me well Informed on any developments with the house we where purchasing off one of there clients. It was not easy for Grace as she had to deliver news that setting back our move but she did it professionally and kept calm and was considerate every step of the way Thank you again Grace and mortimers estate agents and good luck to you all in the future Mr D Thomas

Dale Β· 16 May 2025 Β· Dawsons Killay Sales

Agent replied Β· 16 May 2026

Hi Dale, we really appreciate you taking the time the time to leave such a lovely review, it means a lot to the whole team, it's great to hear Grace was able to do her best for you. Likewise, we're wishing you all the best with your move! Thanks again😎 …

1/5

Google

Avoid!!!! So rude and such bad customer service. Phoned up to enquire about rentals to speak to a lady who was very abrupt and so unhelpful and hung up when I was explaining what I was looking for. Very disappointing as really keen on some …

Jack Β· 7 May 2025 Β· Dawsons Swansea Sales

Agent replied Β· 4 May 2025

Good morning Jack We would really like the opportunity to discuss this review further with you so we can establish the branch, team that you refer to, to be able to look into … More

5/5

Google

Rating only, no written review.

Recruiting Β· 26 April 2025 Β· Dawsons Morriston Lettings

Agent replied Β· 30 May 2025

Thank you so much for the 5-star rating. We are really grateful for your support and pleased to hear you had a positive experience with our Morriston lettings team. If there's anything more we can help with, we're always just a call or message away. Have a great weekend. Naomi - Marketing

1/5

Google

Avoid!!!! So rude and such bad customer service. Phoned up to enquire about rentals to speak to a lady who was very abrupt and so unhelpful and hung up when I was explaining what I was looking for. Very disappointing as really keen on some of the properties but would never give these agents a penny of my money out of principal now. Live next door to their building and tried to go in for help that was even worse- staff are so unfriendly and uncaring can’t imagine what it must be like to actually rent with them. Please look elsewhere

Jack Β· 14 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 8 May 2026

Good morning Jack We would really like the opportunity to discuss this review further with you so we can establish the branch, team that you refer to, to be able to look into this further ASAP. If you could please email info@dawsonsproperty.co.uk or call 01792 633267 we would really appreciate your time today. With thanks Naomi - Marketing

5/5

Google

Rating only, no written review.

Ehsan Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 13 April 2026

Good afternoon Thank you so much for leaving us a 5-star rating, we really appreciate you taking the time to highlight your positive experience with us. Kelly was extremely pleased we were able to secure you a property and we look forward to supporting you throughout your time at the property with us. Thank you Jade and the Swansea Lettings Team

4/5

Google

Rating only, no written review.

Khristian Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 10 January 2025

Thank you so much for the 5-star rating. Your support means a great deal to the Swansea Lettings team. Best regards, The Dawsons Swansea Lettings Team

5/5

Google

Fantastic house

Felix Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 10 January 2025

Hello Thank you so much for your 5-star review. We're delighted to hear you're happy with the house. If you need any assistance in the future or have any questions, don't hesitate to reach out to us. Thank you again Jade and the Swansea Lettings Team

5/5

Google

Rating only, no written review.

Olamide Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 25 October 2024

Good afternoon Thank you so much for the 5-star rating for us today, we are so grateful for this review for our Swansea Lettings team. Your support and recommendation is important to us, and if there's anything more we can do for you, please don't hesitate to reach out. Best regards, Laurence and the Swansea Lettings Team

5/5

Google

Rating only, no written review.

Shoaib Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 25 October 2024

Good afternoon, Thank you so much for your 5-star review this morning. It is great to know that you had a positive experience with us. Thank you for choosing Dawsons. Best regards, Jade and the Swansea Lettings Team

1/5

Google

Rating only, no written review.

Jodie Β· 13 April 2025 Β· Dawsons Swansea Sales

Agent replied Β· 25 October 2024

Thank you for your feedback. It is a shame to hear that your experience didn't meet your expectations. At Dawsons, we strive to provide the best service possible, and we’d like to understand your perspective, if you would like to provide us with any information please feel free to email info@dawsonsproperty.co.uk so we can address any concerns and work towards a resolution. Best regards, The Dawsons Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The eight Dawsons offices, by town:

What do sellers say about Dawsons?

148 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.

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