Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
340
Reviews on View Agents
All 8 offices
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 148 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDawson's communication throughout the sale was first rate. Selling can be a stressful and emotional time and Dawson's team provided a seamless and very professional service. Thank you very much.
Thank you so much for your kind words. I’m really pleased to hear you felt supported throughout your sale, we understand how emotional the process can be, and it means a lot to know our team helped make it as smooth and stress-free as … More
5/5
GoogleKelly, Lisa, Gemma & all the staff are brilliant. They explain every step of the buying process, give regular updates and provide a friendly, professional & efficient service. I highly recommend Dawsons.
Thank you so much for your lovely review and kind recommendation. We are delighted to hear you had a positive experience with our Marina team. It means a lot to us that you found the process clear and supported every step of the way. On behalf of Lisa, Gemma, and the whole team, thank you again for choosing Dawsons. Kelly and the Marina Sales Team
5/5
GoogleExcellent service and experience with Eleanor the agent. She was always pleasant and helpful when we asked questions and we felt supported throughout the whole process with her. Couldn’t have asked for a better experience
Thank you so much for your wonderful review. I am really pleased to hear you had such a positive experience with Eleanor, she’s a valued member of our team, and I’ll be sure to pass on your kind words. We’re thrilled you felt supported throughout the process, and it was our pleasure to help. If you ever need anything in the future, please don’t hesitate to get in touch. Best regards, Laurence Christmas - Lettings Dawsons Morriston
5/5
GoogleRating only, no written review.
Thank you so much for the 5-star rating. We are delighted you had a positive experience with us here in the Swansea lettings team. If you ever need anything in the future, we're always here to help with all things property. Thanks again for taking the time to provide this review. Jade and the Swansea Lettings Team
5/5
GoogleRating only, no written review.
Thank you so much for your 5-star rating and for choosing to rent through Dawsons. We're so pleased to hear you're happy with the service you've received so far. Settling into a new home is such an exciting time, and we're always here if you need anything along the way. Wishing you all the best in your new place. Swansea Lettings Team Dawsons Estate Agents
5/5
GoogleAmazing service from Emma Campion, very professional and knowledgeable. Would definitely recommend!
Thanks Lizzy!😊 …
5/5
GoogleGreat service by Benjamin Banks and all the team at the estate agent. A wealth of experience and advise from start to finish. I would highly recommend to anyone looking for a professional service.
Thanks Steve, glad we could help👍 …
5/5
GoogleRating only, no written review.
Thanks!
5/5
GoogleExtremely pleased with the level of service and professionalism of Benjamin Banks. Not only did he have every answer to our questions but provided key information which we didn’t even think of. Highly recommend and would happily use again.
Hi Hannah, thanks for your kind words, wishing you the best with everything😊 …
5/5
GoogleThe service from Emma Campion was outstanding, will definitely use again!
Glad to hear you had a positive experience Alex, thanks for taking the time to leave a review!
5/5
GoogleThe service Ben Banks has provided has been impeccable. He has been very personable throughout the whole process. He keeps me in the loop of the market situation and offers expert advice. He’s also not a bad photographer. The pics of the …
Thanks Lisa, glad we could help😊 …
5/5
GoogleThe staff of Manning Stainton's Garforth office have performed over and above what would normally be expected from an Estate Agent. The process of selling my property did not run smoothly with numerous buyers pulling out of the purchase at …
Hi Jill, thanks for taking the time to leave such a lovely review, I'm glad your experience with us was a positive one despite frustrating cirumstances - glad we got a sale over the line in the end, and Emma and the rest of the team would like to wish you all the best🙌 …
5/5
GoogleWe found the perfect home with Mannings, Emma Campion tried her upmost to get the viewing a soon as possible as originally we had to wait over a week but she put herself out to get the viewing sooner as she knew how interested we were. Emma met us at the property with a big smile, she was professional and thorough. She has communicated with us every step of the way and yesterday on a Sunday gave us the news we had been waiting for. Since yesterday she has been very efficient and has put us in touch with a solicitor. Things are now well on the way thanks to Emma
Hi Sam, glad to hear it, thanks for leaving a review, it means a lot to Emma and the rest of the team! all the best😎 …
5/5
GoogleAlthough our house buying experience isn't finished yet. I must say that the service we have had from Emma Campion has been professional, efficient and approachable. She has kept us informed and has been a pleasure to deal with from our first viewing to today.
Thanks Joy, glad Emma and the team could help!
5/5
GoogleJacob was so helpful and is a real asset to the team! I rang regarding a property I wanted to view as a first time buyer and I was given so many tips and given so much information about the process and how to be in the best position possible for purchasing my first home!! Couldn’t recommend him enough honestly⭐️⭐️⭐️⭐️⭐️
Hi Tatyana, thanks so much for your lovely review! all the best😎😎 …
4/5
GoogleWe picked Mannings after seeing a couple of estate agents and we were impressed by Jacob's research of the houses and area before we even met. Jacob was professional, helpful and always available with advice and made the first stage of our house selling journey easy at what was a difficult time. Jacob has great knowledge of the markets and has helped me out with my questions as and when needed. A great asset to the team. Thanks all.
Appreciate you taking the time to leave a review Adele, it means a lot to Jacob and the rest of the team. Wishing you the best with everything😎 …
5/5
GoogleGreat service. Thank you all at Dawsons.
Thank you so much for your 5-star review today We are so pleased to hear you found our service great from our team here in Marina Sales. It was an absolute pleasure acting as your agent, and we’re genuinely delighted for you, your hard work on the apartment really paid off. You did a wonderful job presenting it, and it was a joy to showcase such a lovely home to potential buyers. Wishing you all the very best with your next chapter. Kelly and the Marina Sales Team
5/5
GoogleKelly and her team at Dawsons Marina Branch have been fantastic in their support for me in selling my house in Swansea, going above and beyond in their efforts. The Dawsons team are lovely to work with, I absolutely recommend them, and I will definitely use them again.
Thank you so much for your kind words and recommendation. We are delighted to hear that Kelly and the Marina sales team were able to support you so well throughout your sale. Going above and beyond is what we strive for, so it’s wonderful to know you felt that dedication. We really appreciate you choosing Dawsons and look forward to helping you again in the future. Naomi - Marketing
5/5
GoogleDawsons were excellent in progressing our purchase in Mumbles and liaising with the seller. They coordinated flawlessly with the details of the purchase and expedited progress from all parties. A five star performance / much appreciated!
Thank you so much for your 5-star review. We are delighted to hear that the team at Mumbles were able to help progress your purchase smoothly and efficiently. Coordinating all parties can be complex, so it’s fantastic to know you felt well-supported throughout. We truly appreciate your kind words and wish you every happiness in your new Mumbles home. Naomi - Marketing
5/5
GoogleDawsons were excellent in progressing our purchase in Mumbles and liaising with the seller. They coordinated flawlessly with the details of the purchase and expedited progress from all parties. A five star performance / much appreciated!
Thank you so much for your 5-star review. We are delighted to hear that the team at Mumbles were able to help progress your purchase smoothly and efficiently. Coordinating all parties can be complex, so it’s fantastic to know you felt … More
1/5
GoogleThey do not return there calls as promised when you ask for an update , tried calling 6 times over two days and no one answered or returned my messages, very disappointed with the branch manager Ben who does not return his calls !!!
5/5
GoogleSam did a superb job to ensure that the chain did not collapse, in turn ensuring our property sale went through.
5/5
GoogleRented my house through Dan Sarah and Rachel. Start to finish the process was made very easy.
Thanks Callum
5/5
GoogleDan, Sarah and Rachael have all been very helpful and a pleasure to deal with. Highly recommend this team for all Landlords.
Thank you Faisal!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
148 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.
