Trusted Agent profile · Swansea

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Dawsons estate agents in Swansea, Morriston, Swansea Marina and 3 more

4.7

★★★★★ Excellent

1,720 reviews across 8 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,348

Reviews on Google

All 8 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

14

Reviews on Trustpilot

All 8 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers147 reviews

4.9 / 5 We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...HELEN, 28 November 2017Read all 147 from sellers

Buyers94 reviews

4.9 / 5 We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Jenni, 12 October 2017Read all 94 from buyers

Landlords33 reviews

4.9 / 5 All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Andrew, 12 October 2015Read all 33 from landlords

Tenants35 reviews

4.9 / 5 Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Matthew, 12 March 2018Read all 35 from tenants

Our offices

Dawsons's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Dawsons is among the RAN Awards 2025 winners.

RAN Awards winners in three years, the group and its branches: 2025, 2023, 2017.

RAN Awards by year, 2023 to 2017

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Dawsons is among The Negotiator Awards 2025 winners.

Source: The Negotiator Awards 2025 winners and runners-up, as published.

EA Masters

Dawsons is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2026, 2025, 2022, 2021, 2020, 2019, 2018.

EA Masters by year, 2025 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: Lettings Agency of the Year Awards

Lettings Agency of the Year Awards

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in five years, the group and its branches: 2016, 2015, 2014, 2013, 2012. A Lettings Agency of the Year winner every year since 2012.

Lettings Agency of the Year by year, 2015 to 2012

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

Latest reviews from every Dawsons office

Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Excellent agent

Guy · 29 August 2025 · Dawsons Swansea Sales

Agent replied · 29 August 2026

Thanks for the review Guy, I'm glad we got it through within the desired time frame. Good work by all involved!

5/5

Google

Really good estate agents with very helpful and friendly service. We would especially like to recommend / thank Mervyn and Amy who helped and supported us with the purchase of our house. Would 100% recommend.

Hope · 29 August 2025 · Dawsons Swansea Sales

Agent replied · 29 August 2026

Thank you for your kind review, I hope you are slowly getting settled in your new home. We got there in the end!

5/5

Google

Good service and helpful when buying a property. The personal service from this office was very professional and I was kept informed and provided with information when requested. Excellent local knowledge. Thank you

Susan · 29 August 2025 · Dawsons Swansea Sales

Agent replied · 29 August 2026

Thank you for the kind review Sue, I'm delighted you finally secured the property, no doubt we will see you regularly around the village.

5/5

Google

Mervyn and Amy did a fantastic job helping us buy our dream house near Bampton. The property was a renovation project with lots of potential, and they supported us at every step. They helped us negotiate a fair price and communicated efficiently with the seller regarding various issues raised during multiple surveys. They also kept the sale on track while the grant of probate was pending. Agents were very accommodating with multiple visits from surveyors, tradespeople, and our architect, even helping to move items to the driveway before completion day. We would highly recommend them!

Yaro · 29 August 2025 · Dawsons Swansea Sales

Agent replied · 29 August 2026

Thank you for your lovely review, Yaro. We're delighted to have been part of your property journey and so pleased you secured this property. We take pride in offering exceptional service and are thrilled to have made your purchase experience successful. Your recommendation is greatly valued.

5/5

Google

The company is excellent. Everything is well organised and efficient. They execute everything with a minimum of fuss. Most importantly they communicate every action n however minor, meaning you can have confidence in the whole process. Highly recommended!

David · 29 August 2025 · Dawsons Swansea Sales

Agent replied · 29 August 2026

Thank you, David. I'm pleased you were satisfied with our service; it was lovely working with you.

5/5

Google

Thank you Alex for sorting out all the repairs work for me. You’re always so helpful.

Ifrah · 27 August 2025 · Dawsons Morriston Sales

Agent replied · 27 August 2026

Thanks Ifrah!

5/5

Google

Great lettings agency, always eager to help and fast replies from our friendly property manager Teddy!

Mollie · 27 August 2025 · Dawsons Morriston Sales

Agent replied · 27 August 2026

Thanks Mollie, glad to help!!😎 …

5/5

Google

Great service, Luke is a great property manager who is incredibly attentive and any issues raised is dealt with in a very professional manner

Dane · 27 August 2025 · Dawsons Morriston Sales

Agent replied · 27 August 2026

Thanks Dane!

5/5

Google

Katie does a great job looking after my two properties. She is quick to deal with issues and to contact me with solutions.

Patricia · 27 August 2025 · Dawsons Morriston Sales

Agent replied · 27 August 2026

Thanks Patricia

5/5

Google

Lily is always helpful, friendly, and professional. She responds quickly and makes everything easy. Nothing is ever too much trouble for her. Thanks!

Natasha · 27 August 2025 · Dawsons Morriston Sales

Agent replied · 27 August 2026

Thanks Natasha😊 …

5/5

Google

Great customer service from Alice. She was a huge help with renting my flat. She is a very friendly person with a very pleasant attitude. I highly recommend her.

Justyna · 27 August 2025 · Dawsons Morriston Sales

Agent replied · 27 August 2026

Thank you, glad Alice could help with your rental😊 …

5/5

Google

We couldn’t be happier in our house! The move-in process was seamless, and Katie Sleightholm has been incredibly supportive every step of the way. We absolutely love the house, and Katie is always quick to respond whenever we need anything.

Pilar · 27 August 2025 · Dawsons Morriston Sales

4/5

Google

Teddy and the Morley team are wonderful. They are efficient in responding to property issues reported and tenancy renewal. I am happy with their service delivery.

Tsungi · 27 August 2025 · Dawsons Morriston Sales

Agent replied · 27 August 2026

Thanks for the review!

5/5

Google

Would 100% recommend Mannings, we’ve been tenants in our property for almost 6 years and never had an issue. The rare problems that have occurred have been dealt with professionally and quickly with fantastic communication.

Becca · 27 August 2025 · Dawsons Morriston Sales

Agent replied · 27 August 2026

Thanks Becca, wishing you the best!😊 …

5/5

Google

This is my first time using estate agent to rent a house and all staff who attended to me were professional and knew what they were doing. I also acknowledge Mr Alex Richard (my house manager) for his fast and reliable service, also Ms Evie who signed me up from start to the end. Thank you

Chinenye · 27 August 2025 · Dawsons Morriston Sales

Agent replied · 27 August 2026

Thank you, glad the team could help!😊 …

5/5

Google

We can’t thank Alex enough for his incredible support and efficiency after we experienced water damage in January. From the moment we reported the issue, he took charge, ensuring that everything was handled as quickly and smoothly as possible. He coordinated electricians, carpet installers, and other professionals to get our home back to normal in record time. He even arranged for the removal of a damaged sofa after two years (the landlady previously refused to remove it). Alex’s professionalism, responsiveness, and dedication made a difficult situation so much easier to deal with. We truly appreciate his efforts!

Masoud · 27 August 2025 · Dawsons Morriston Sales

5/5

Google

Easy and straightforward from the beginning and Diane was very helpful along the way.

Ollie · 27 August 2025 · Dawsons Swansea Sales

5/5

Google

As landlord, we unfortunately had some trespasser occupied our property for a period of time. Kane and Jonathan has been very supportive and doing a great job getting the trespasser out from the property. …

Ying · 27 August 2025 · Dawsons Swansea Sales

1/5

Google

Waited 15 minutes after the agreed time for a viewing as well as rang the agency and number given by the sales manager only to have the phone put down and my call ignored multiple times. …

Ethan · 27 August 2025 · Dawsons Swansea Sales

1/5

Google

Rating only, no written review.

Dimitra · 27 August 2025 · Dawsons Swansea Sales

Agent replied · 27 August 2026

Hi Jamie, Thank you for taking the time to leave a review. We’ve checked our records and cannot find any tenancy or client relationship with you at Qube Residential. If you could kindly contact jonathan@quberesidential.com, I’d appreciate … More

1/5

Google

Do not live in Silkhouse Court! Mismanaged property and Qube do not do their job as agents representing the landlord to communicate your issues with them and to chase the property management company about repairs as the leaseholders agent. …

Liam · 27 August 2025 · Dawsons Swansea Sales

5/5

Google

Just want to say a big thank you to Emma, Andrea, Sam and Megan in the Sales Team and also to Claire in the Progression Team at Dawsons Estate Agents in Mumbles who have been brilliant to deal with from start to finish in offering help and …

M · 26 August 2025 · Dawsons Killay Sales

Agent replied · 26 May 2026

Good morning Thank you so much for your wonderful review. I am delighted to hear that you felt so well supported by myself, Andrea, Sam, Megan, and Claire throughout your … More

5/5

Google

Emma and her team were brilliant with our recent house purchase. They were very helpful and kept us informed throughout the process. Kept the stress levels down. Many thanks for all your support!!

Gareth · 26 August 2025 · Dawsons Killay Sales

Agent replied · 26 May 2026

Thank you so much for your kind words and for taking the time to leave us a 5-star review. It was an absolute pleasure to assist you with your home purchase. Myself and the team are so pleased to hear that we were able to help make the … More

5/5

Google

Dawsons in Mumbles have been brilliant from start to finish . Never having had to sell a house before, they guided me through what turned out to be a lengthy process made more complicated by a family bereavement. Emma and her team …

Lynne · 26 August 2025 · Dawsons Killay Sales

Agent replied · 26 May 2026

Thank you so much for your kind words and for taking the time to share your experience. We are so pleased that Claire, and our team here at Mumbles were able to guide you through what we know was a challenging and emotional process. Your … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The eight Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.

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