Trusted Agent profile · Hertfordshire and Bedfordshire
Verified
★★★★★
1,803 reviews across 11 offices and 4 platforms
Country Properties has 11 offices, in Ampthill, Shefford, Flitwick, Biggleswade, Hatfield, Baldock, Letchworth, Royston, Stotfold, Welwyn and Ashwell (Hertfordshire and Bedfordshire). Together they have 1,803 reviews on four platforms, rated 4.8 out of 5 overall.
1,564
Reviews on Google
All 11 offices
121
Reviews on Facebook
All 11 offices
27
Reviews on The Trusted Agent
All 11 offices
91
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ...Read all 13 from sellers
Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ...Read all 8 from buyers
As a landlord I find the whole team at Country properties easy to work with and was delighted when I found a new house for myself being offered by this branch ...Read the review from landlords
Country Properties's 11 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Country Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe used Country Properties to rent out our flat and received brilliant service from Paul. Thank you for very informative meetings and a quick and efficient process. I highly recommend using them.
Thank you for your review Anna. Best of luck for the future.
5/5
GoogleWhat a fantastic experience. Simon & Ian were pivotal in making the sale of probate property smooth.. Being on hand to help with viewings, meter readings, security checks etc whilst i was 200miles away was brilliant. Very proactive nudging the slow solicitors and were always quick to reply to an email or a answer my phone query. Above and beyond the best agents i have ever used - completely recommend
Thank you for your kind words Alex. It was a pleasure to sell your family home. We wish you all the best for the future.
5/5
GoogleI cannot recommend Country Properties highly enough! From the moment we met Ian, we knew we were in good hands. As a local who has grown up in the area, Ian possesses an unparalleled knowledge of the neighborhood that truly sets them apart. What impressed me the most was the level of personal attention and care we received throughout the entire process. Ian went above and beyond to ensure that we found our dream home, providing invaluable advice and guidance every step of the way. Their friendly and approachable demeanor made us feel like we were working with a trusted friend rather than just an estate agent. Being part of a family business, Ian and Simon truly understand the importance of building lasting relationships with their clients. They were always available and responsive to our needs, making themselves accessible whenever we had a question or concern. Their dedication and commitment to delivering exceptional service is truly commendable. If you're looking for a real estate agent who is not only knowledgeable and professional but also genuinely cares about your needs, look no further than Country Properties and their team. They exceeded all our expectations and made the home buying process a truly enjoyable experience. Thank you for everything!
Thank you for your very kind review Connie. It was a pleasure to deal with you and Tom and we're pleased you are happy with your new family home. We wish you and your family very best wishes for the future.
5/5
GoogleRating only, no written review.
1/5
GoogleUtterly deplorable, misleading and unprofessional treatment. Their recommended contacts are of the same calibre. We purchased a house through them, it was a total nightmare until the very last day.
Hello, thank you for your review. We have no record of you purchasing a property through our office here in Letchworth. Perhaps you can provide us with some more details and we can look into your issues. Many thanks.
5/5
GoogleBrilliant service delivered by the whole team, no ask too big. Always pushing and supporting every step of the way, updating more than my own solicitors ! Wouldn't go to another agents, this will be my 3rd transaction with Country Properties! Would and will recommend to anyone as a first time buyer or a veteran property owner :)
5/5
FacebookI didn't pop into Country Properties to look for a property, I'd require a lotto win for that. I popped in as I actually needed a label printing off to return a parcel. The Post Office in Ampthill doesn't have a printer, who knew? But that's another story. I have a friend who works in there, the lovely Amy Weaver, but she was on leave, cheeky, but I met the wonderful Sasha Humphrey who was more than happy to assist me with my predicament. Label printed, she even gave me some sellotape to stick it on. So thank you Sasha. You're a very kind, helpful and generally lovely lady.
5/5
GoogleFriendly, knowledgeable, helpful and know how to do business.
Thank you for sharing your feedback Jane, we are delighted to hear that you have had a good experience.
5/5
GoogleWe viewed a property at the weekend with Christian . He was very helpful and professional. We had plenty of time to look at the property and he was able to answer our questions. Anything he didn’t know he went to the vendor to find out the answers coming back quickly to us.
Thank you for sharing your feedback Peter. Christian and the rest of the team will be happy to hear your kind words.
5/5
GoogleI have had a fantastic service from Christian at Country Properties. He was honest and insightful and I am really impressed with the service I received from him. I recommend Christian and Country Properties to anyone who is looking to buy or sell a home.
Thanks for leaving us such a wonderful review, our staff will be happy to read what you have written. We put customer experience and satisfaction as our priority , and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.
5/5
GoogleWe were shown around a house by Christian. He was extremely knowledgeable about the potential ways to increase the value of the house. We viewed in our socks as Christian rightly pointed out the carpets are spotless. Altogether an excellent viewing.
Thanks so much for taking the time to write this review Karen. Christian will appreciate your feedback.
5/5
GoogleCountry properties Ashwell and Baldock branch have been outstanding. Michelle and Irma have been very supportive and understanding in helping sell my house. I would definitely recommend these estate agents.
Thank you Beverly for taking the time to write this 5 star review and for letting us know how we did.
5/5
GoogleChristian showed us around a property in the Royston area yesterday. He was extremely professional, very helpful and honest that it wasn’t his usual patch. He had plenty of useful information and suggestions about the property but didn’t dominate, allowing us time to explore for ourselves. He was excellent in following up and offered to pursue any queries we might have. Very positive experience.
Thank you for sharing your feedback Karen. We are delighted to hear that you have had a good experience. Should you need any further assistance, please do not hesitate to contact us.
5/5
GoogleWe've been searching in Baldock for some time now and the team at Country Properties have been consistently helpful and professional. Their new team member Christian went out of his way on Thursday to show us a variety of properties, was up front in telling us what he did and didn't know (which we always really appreciate!) and followed up with extra information via email very quickly - a personable and helpful agent who I would definitely recommend!
Thank you for letting us know about your experience. Receiving feedback like this is great for staff morale. Please do not hesitate to contact us again.
5/5
GoogleCountry properties have been excellent throughout what turned out to be a tricky sale. The quality of photos for our listings were great and the accompanied viewing process went really smoothly. Irma went above and beyond to ensure that the sale progressed through to exchange, despite strong pressure being exerted by some parties in the chain. We would definitely use Country Properties again as everything has been managed so professionally throughout. Thanks all, it’s been a pleasure working with you all.
Thank you for taking the time to write such a great review, its been a pleasure. We wish you well for the future.
5/5
Googlehe agent Christian of Country Properties was very helpful. He had good knowledge of the properties he showed me, and answered all of my questions in a personable, frank and friendly manner.
Thank you Edmund for taking the time to leave such a lovely review for Christian, it is much appreciated.
4/5
GoogleChristian showed my sister and I around a Biggleswade property at Manor .court! He was very professional, but not pushy. He answered all of our questions about the property, and was extremely helpful. We were very impressed with his upbeat attitude.
Thank you for taking the time to leave such a positive review for Christian, it is really appreciated!
5/5
GoogleCountry Properties are very efficient…they kept everything moving in our chain- always being pro-active and knowledgeable. Laura was great- she held the chain together through some difficult moments offering reassurance to all parties. Correspondence was quick and all responses were timely and thorough. Thank you Laura for all that you did- it was a pleasure dealing with you! Catherine Fox
Dear Catherine, thank you for leaving such a lovely review for Laura, we will be sure to pass on your great feedback. Wishing you all the best for your future!
5/5
GoogleRented a property in Hertfordshire for three years from Country Properties Hatfield. Great team who manage properties to a high standard. Repairs are dealt with very quickly once reported. Dawn Murphy, office manager, is always very friendly and helpful and she deals with matters very quickly. No issues vacating the property and our deposit was returned promptly. I would recommend them.
Thank you for your glowing review. We are thrilled to hear about your positive experience renting a property from Country Properties Hatfield. Our team is dedicated to managing properties to the highest standards, and it’s gratifying to know that our efforts met your expectations. We appreciate your kind words about our swift repair services and my friendly assistance. Ensuring a smooth process for our tenants, from moving in to vacating, is our priority, and we are pleased that your deposit return was handled promptly and without issues. Thank you for recommending us. Your feedback is invaluable and greatly appreciated
5/5
GoogleDawn Murphy has been dealing with the management of our rental flats and we are very pleased with the service she has provided. We have had a problem with one of our flats where the tenants had not paid the rent for 18 months. Dawn has dealt with the tenants professionally and efficiently and, once we finally gained access to the flat, she has been unstinting in her efforts to return the flat to a good condition. Using her many contacts she has had the flat cleared out, cleaned and decorated and new carpet laid. The garden has also been tidied and the plants cut back. Due to her efficiency all this was done within a week. She has worked long and hard to alleviate our problem. And throughout all this she has been good humoured and friendly and we are very grateful to her.
5/5
GoogleI sold my house through country properties and they have been amazing from start to finish. They took great photos, Jake moved things himself as I had a young baby. Their communication is excellent after every viewing and they are very open and honest. Sasha manages the sales and she does far more than her job. She kept our long chain together, being honest and helpful all the way along. When the solicitors needed a nudge, she helped with this. Last time I moved, I moaned about the estate agents and felt their fee was a rip off. Country properties deserve every penny they charge and would definitely use them again if I moved again.
5/5
GoogleI have had an amazing experience selling my property with country properties. The Team were extremely helpful even with my purchase which was not technically there responsibility. Sasha was exceptional and definitely someone you need on your team if you are looming to move house. I can't recommend them enough
5/5
GoogleSteph and the team at Country Properties were excellent. During the entire process of selling my home Steph kept me up to date on a regular basis. Country exceeded all expectations and went above and beyond with their customer care. Thank you all at Country properties.
5/5
GoogleWe have just recently exchanged after a very long wait due to complications on the property we were buying but Sasha did everything she possibly could to help with this and informed us every time some new information came in Country properties were fabulous and we would highly recommend them Far better than other agents we have dealt with in the past Very professional friendly helpful and always prompt to respond
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ampthill has the most, with 370 reviews rated 4.8 out of 5, followed by Shefford with 366.
The 11 Country Properties offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, FC wrote: "I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ..."
8 reviews from buyers, rated 4.2 out of 5 on average. For example, Caroline wrote: "Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ..."
Yes. In The Trusted Agent 2026 awards, Shefford won Gold, Hatfield won Gold and Biggleswade won Trusted Agent.
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