Trusted Agent profile · Hertfordshire and Bedfordshire
Verified
★★★★★
1,780 reviews across 11 offices and 4 platforms
Country Properties has 11 offices, in Ampthill, Shefford, Flitwick, Biggleswade, Hatfield, Baldock, Letchworth, Royston, Stotfold, Welwyn and Ashwell (Hertfordshire and Bedfordshire). Together they have 1,780 reviews on four platforms, rated 4.8 out of 5 overall.
1,541
Reviews on Google
All 11 offices
121
Reviews on Facebook
All 11 offices
27
Reviews on View Agents
All 11 offices
91
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ...Read all 13 from sellers
Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ...Read all 8 from buyers
As a landlord I find the whole team at Country properties easy to work with and was delighted when I found a new house for myself being offered by this branch ...Read the review from landlords
Country Properties's 11 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Country Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAnother amazing property transaction with Jamie and his excellent team. The most professional, calm and trustworthy people you can get. I cannot thank you enough. Would highly recommend, they have made every property sale I’ve had over the past 15 years work quickly and effectively.
Thanks Anne its been our pleasure to help you make another move !
5/5
GoogleMy experience of Country Properties Shefford was really good. They were supportive, knowledgeable, and professional and were always quick to answer any questions and queries. Just what you need at an incredibly stressful time!
1/5
GoogleVery disappointed. Poor customer service. I’m unsure how there are multiple good reviews. But our experience has been heavily negative. I would avoid using this agent in future.
Hi there, we are saddened to see your review. We do not know the context of your disappointment from the information above and would welcome the opportunity to put right whatever concern you may have. Please do email us to let us know what interaction has lead to this review and we will try to assist if in any way possible. Our email is ampthill@country-properties.co.uk
1/5
GoogleWe had a terrible experience with country properties. The estate agent was incredibly pushy and patronising, and everything was rushed. We were harassed and spoken down to over the phone. We dealt with Laura, who we thought was very unprofessional in the way she spoke to us. The communication levels were very low. No help or guidance whatsoever.
Dear Brad, We pride ourselves in our customer service. We are disappointed to read your review and feel the comments about Laura being unprofessional in the way she handled the purchase to be completely unfounded. It is normal practice for a property to be removed from the market once a solicitor has been instructed. At this stage the buyer would be requested to pay for their searches and for the conveyancing process to start. Your offer was accepted on 25th November 2024 and your solicitor was only formally instructed and searches paid for on the 25th January 2025, 2 months after the offer was agreed. Our vendor became increasingly and understandably frustrated by the lack of commitment and requested that we abort the sale to yourselves and re-market their property. This is of course their choice and prerogative. The communication we have on file shows nothing but support and assistance provided from Laura in regard to the various surveys you wanted to carry out on the property. On 31st January you decided to withdraw your offer and then subsequently put forward a reduced offer. The vendors declined this and decided to re-market. All other reviews for Laura show her consistent professionalism and our clients in this matter would support this point of view.
5/5
GoogleHaving just completed the sail of our property with Country Properties in Biggleswade, I just wanted to say how friendly & professional all the staff have been over this long stressful period, especially Laura who has kept us informed at every opportunity right to the very end. It has been a pleasure, Many Thanks Karen
Dear Karen, thank you for your 5* review for the Biggleswade team and particularly Laura. We will ensure to pass on your kind words. Thank you!
5/5
GoogleAs a fellow estate agent, never in my nearly decade long career have I felt the need to praise another agent so publicly but without the help and persistence of Jamie, our chain of 6 wouldn't have gone through. If I were living in the catchment area for Country Properties I would 100% be using them
Thanks so much Alexis for taking the time to write us a review, it was a pleasure working with you too.
5/5
GoogleI have had a really positive experience with Country Properties Hatfield from initial searching for property/flat to rent with their quick and swift honest reply to emails. They are incredibly professional, supportive and responsive and have made my life stress free this time of searching for properties. I highly recommend them to anyone looking for a reliable letting agents for unquestionable letting performance.
Thank you very much for your kind and thoughtful feedback. We are so pleased to hear that your experience with Country Properties Hatfield has been a positive one so far. Our team is committed to delivering honest, professional, and responsive service at every stage of the lettings process, so it is wonderful to know that this was reflected during your recent viewing. Making your property search as smooth and stress-free as possible is exactly what we aim to do.
5/5
GoogleRating only, no written review.
5/5
GoogleTony Cox at Country Properties in Welwyn has provided an excellent service and support to enable the sale of our property. Right from the start he has been professional and knowledgeable in providing an accurate valuation, through the price negotiation and onto pushing the rest of the chain through to a successful conclusion. Many thanks Tony, much appreciated!!
5/5
GoogleWe recently purchased a property through Country Properties, and the experience was nothing short of excellent. James and Lucy were our main contacts, and they were both incredibly helpful, professional, and attentive throughout the entire process. The whole team was equally friendly and responsive, making every step smooth and stress-free. Communication was always clear, and the process was handled efficiently and transparently. We truly appreciate their dedication and customer-first approach. Highly recommended!
5/5
GoogleRating only, no written review.
5/5
GoogleAll perfect
Thank you so much for the 5-star review We are thrilled everything was perfect and we really appreciate you taking the time to share your experience.
5/5
GoogleCountry Properties in Shefford were exceptional. We sold our house within 24 hours and were regularly updated on the progress throughout the sale and purchase of our new home. All the staff were helpful and always returned our calls. I would highly recommend Country Properties Shefford.
Thanks Louise it was our pleasure to help you make the move.
5/5
GoogleI recently dealt with Country Properties in Flitwick while purchasing my first property. Phil was excellent throughout the purchase in a complicated chain, always ready on the end of the phone and always completely honest. Would 100% recommend using Phil going forward.
Dear Will, we're thrilled to hear about your positive experience with Phil here at Country Properties in Flitwick. Your recommendation means the world to us. We pride ourselves on transparency and outstanding customer care, especially through complex transactions. Congratulations on your first property, and we look forward to assisting you in the future! All the best, the Flitwick team.
5/5
GoogleCountry Properties Royston have been excellent from start to finish of our house sale. Christian especially has been incredibly kind, helpful and supportive. He was approachable, friendly and always willing to answer any questions we had from day one. I would highly recommend the team at country properties in Royston, every member of staff we spoke to in the office had a proactive attitude. Thank you so much to Christian and the team!
Dear Amy, thank you for taking the time to leave such a glowing review for our Royston Sales team particularly Christian. We will ensure to pass over your lovely comments. Wishing you all the best for your next chapter!
5/5
GoogleI would highly recommend Country Properties particularly the Royston and Baldock branches. During the sale of our mother’s house they were always available to answer any queries with calls either taken or returned and kept us up to date on the progress of the sale. Helpful advice was given and a successful and prompt sale achieved. The staff have been professional, efficient and friendly. Highly recommend.
Thank you for taking the time to leave a review, we really appreciate your kind words. I will ensure to pass this on to the staff. Thank you again
5/5
GoogleWe recently sold our house using Country Properties and they were just fantastic. Every member of the team that we dealt with was friendly, professional and helpful. If you’re thinking of selling or buying a house, do yourself a favour and work with this team. Buying or selling a house can be stressful and having a team like this is invaluable. From getting a quote to marketing the property to dealing with the sale and exchange, the team were just fantastic. I really can’t recommend them highly enough.
Thank you for leaving such a glowing review for our team and the recommendation. Wishing you and your family the best in your new home!
1/5
GoogleUnpleasant Experience as a First-Time Buyer As a first-time buyer, I encountered several challenges during my recent …
We are really sorry to hear you are feeling this way Michael. We pride ourselves in our customer service. The correct Council Tax band is displayed on our details. We investigated this for you when you raised the question and informed … More
5/5
GoogleThese were excellent, hard working, and honest during the entire process of us buying our house. Danni and Matthew helped coordinate solicitors and buyers, helped us book multiple viewings without any friction, and were always on hand and …
Dear Nick, thank you for leaving such a fantastic review for our Baldock sales team. It is really appreciated. We hope you are very happy in your new home!
5/5
GoogleThe team at Country Properties were excellent throughout the whole process. When we first approached them they were really informative and helpful without being at all pushy as I found some other estate agents were. They took fantastic …
Dear Safia, thank you for taking the time to leave such a glowing review for our Baldock team, from the start to the end of the process. We wish you all the best for the future and it has been a pleasure working with you.
5/5
GoogleWe recently completed a property transaction with Country Properties (Baldock), and I cannot recommend them highly enough. Despite facing constant delays and obstacles with multiple solicitors, the team, particularly Irma and Michelle, were …
Hi Scott, thank you for leaving such a wonderful review for our Baldock sales team and for trusting Country Properties with the sale of your property. We're thrilled to hear that you enjoyed your experience with our company. Thank you again for your glowing review about Irma and Michelle.
5/5
Google10/10 Superb in every department. Every individual at Country Properties makes this business, in my experience of 25 years, the Best There Is. Selling or Letting they are SUPERB!
Dear Alison, thank you for leaving such a wonderful review for our Sales and Rental team. It is much appreciated!
5/5
GoogleI was pleased we sold our house through Country Properties. Jake knows the local market extremely well and presented the house positively with his photos. Sasha, who dealt with our sale, is professional, efficient, approachable and goes above and beyond. She was the reason Country Properties were recommended to me and she really is asset to the business.
5/5
GoogleRecently had experience with Country Properties Stotfold when my partner sold her flat. The experience was second to none, from the original quote to the day of completion. Fantastic communication and always a pleasure to speak to. Special shout out to James who dealt with the majority of back and forth. 5/5 would recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ampthill has the most, with 370 reviews rated 4.8 out of 5, followed by Shefford with 366.
The 11 Country Properties offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, FC wrote: "I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ..."
8 reviews from buyers, rated 4.2 out of 5 on average. For example, Caroline wrote: "Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ..."
Yes. In The Trusted Agent 2026 awards: Country Properties, Shefford won Gold; Country Properties, Hatfield won Gold; Country Properties, Biggleswade won Trusted Agent.
