Trusted Agent profile · Hampshire and Surrey

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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,162 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,162 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

The Trusted Agent logo

5.0 / 5

950

Reviews on The Trusted Agent

All 6 offices

Trustpilot logo

1,900

Reviews on Trustpilot

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

First Time Renters

It was me and my partners first time renting and it was an amazing experience, all thanks to Rosie Mott!Rosie made sure to take the time to note down all our preferences so she could forward me relevant listings and always kept in contact with me about how everything was moving along in the search!Rosie also made sure to explain how the process worked to me as I really had no idea how to go about searching! Thank you so much to Rosie for all your help!

Matilda · 25 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you for the review! Rosie will be pleased!

5/5

Trustpilot

Excellent Service

I can’t recommend Charters highly enough: from valuation to completion they were outstandingly efficient and professional. The photographs were online quickly and prospective buyers were viewing within the week. The staff at Charters have all been helpful and friendly. In particular Gemma Hill is an excellent member of the team and her communication with me ensured that I always knew what was happening. Thank you all.

Karen · 25 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you, Karen, for taking the time to leave a review!

5/5

Trustpilot

5* all round

I cannot recommend Charters enough in helping me find a rental property recently. I have to mention personally Ella & Sam whonwent above and beyond to help! Would absolutely recommend and cannot thank them enough.

Laura · 25 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you for your 5-star review!

5/5

Trustpilot

Recently bought a property through…

Recently bought a property through Charters and they have been great, especially Stephen who has pretty much managed the whole purchase for us. He would ring us with regular updates and chase relevant people when things started to slow down, I could easily reach him if I had any questions. Been a great help to us in this process

Emily · 25 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you, Emily, for your 5-star review!

5/5

Trustpilot

Jo - Sales Progressor

Jo - Sales ProgressorWorking with Charters, Our assigned Sales Progressor Jo was excellent - kept in touch weekly to update progress.Jo was friendly, professional, knowledgeable and helpful throughout.

Sven · 24 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Sven, thanks for taking the time to leave a review!

5/5

Trustpilot

I had very regular updates in a…

I had very regular updates in a professional manor, quick responses and met all expectations. Leanna was friendly and made the experience as stress free as it could have been. Very pleased.

O · 24 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you for the review!

5/5

Trustpilot

Sophie Pickering from Charters…

Sophie Pickering from Charters Southampton helped me find an apartment to let, she was friendly and kept me updated in every step of the process, and never hesitated to offer me recommendations to what I was looking for.

Abc · 24 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you for the review!

5/5

Trustpilot

Sophie from Charter

Sophie from Charters was especially kind and very supportive in my process of finding a flat to rent. She ensured to check up on how the search is going and was very thorough in sending property recommendations that fit within my criteria. She is very friendly and helpful!

Weronika · 23 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you for the five star review!

5/5

Trustpilot

Thank you Charters Farnham!

Nick, Kayley and the rest of the team went far beyond what I would expect. I was a house seller virgin but they talked me through every stage and put up with my stupid, endless questions. They phoned me every week to give me an update. Would recommend their personal service and efficiency to anyone. Will miss them now I've completed! I

Sheila · 22 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you, Sheila, for the review!

5/5

Trustpilot

Fast and efficient service

Fast and efficient service from Charters in Alresford.Certainly use them again when the situation arises.

Dennis · 22 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you, Dennis!

5/5

Trustpilot

Can't thank Kirstie and Jacqui, in Lettings, enough for their help.

I have to applaud Kirstie and Jacqui in the Lettings department in Farnham for their stirling efforts made to find the right tenants for me. They have been very patient and worked efficiently, keeping me up to date right through the, remarkably swift, process. Can't thank them enough.

Viv · 22 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you for the review!

5/5

Trustpilot

Stephen and the whole team have been…

Stephen and the whole team have been absolutely fantastic in their support, kindness and patience with our journey to exchange and complete on our recent house sale. Stephen especially has shown such calm, kind patience and support with positive energy at some very trying times during the sale. We genuinely cannot thank Stephen and all the lads at Charters for being a strong team and always having a positive attitude. Stephen you have gone over and above your everyday duties and shown a remarkable skill set with both our potential buyers, buyers and ourselves. Always courteous, thoughtful and respectful towards every aspect of the sale. Well done and thank you all so much it’s been hard going at times but you’ve always listened and kept us vertical :) Brilliant team Thank you and also for showing your amazing support to towards Guide Dogs UK by reducing your fee a little so we can donate to such a worthy cause close to our hearts x

Jacki · 22 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Jacki, fantastic review! Thank you for taking the time!

5/5

Trustpilot

Good house hunting experience

Tilly always kept me informed and was always very helpful. We didn't go with Charters in the end but no issues at all.

Kat · 21 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you, Kat!

5/5

Trustpilot

I’ve just moved to Winchester from…

I’ve just moved to Winchester from London and Charters were the agent I bought through. From start to finish they have been so helpful. Elle did the initial sale and Jo Goddard helped it along to completion once the sale was agreed. They were both so friendly and supportive throughout, helping an otherwise stressful process be that bit more enjoyable! Thank you!

Sarah · 21 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Sarah, thank you for your review!

5/5

Trustpilot

A big thank you to Nicola Jeffrey in…

A big thank you to Nicola Jeffrey in property management , Southampton office - all outstanding paperwork has been sorted and we are all up to date and is a pleasure working with her

Mr · 21 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you, Kevin!

5/5

Trustpilot

Superb service!

Jonathan and Tilly provide a superb service. This is the second time I have used Charters and would highly recommend them. From the initial conversations to the marketing and viewings they kept me fully updated and I sold my property within in a week!

Ben · 21 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you, Ben!

5/5

Trustpilot

Personalised & Friendly Service

We have recently been looking for a house in Hampshire and have been very impressed by Dan at the Romsey office and Fred at the Alresford office. Both have been great at helping us search and they really listened to our requirements. They have been friendly (but not pushy!) and are very knowledgeable about their respective areas. They knocked spots off of most other estate agents we encountered and we would recommend them, without hesitation.

Jayne · 21 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Jayne, thank you for your review!

5/5

Trustpilot

Amazing outcome & Really helpful

We have been looking for a few months to rent a property and Shannon in the Romsey office helped find us the perfect property. Really helpful, always there if we have any questions and made everything really easy. Best estate agents we’ve dealt with. Highly recommend Shannon and Charters!

Alice · 20 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you, Alice! Shannon will be delighted!

5/5

Trustpilot

I have recently been looking for a…

I have recently been looking for a house in Alresford, Fred has been really superb in helping me with that search. Super friendly and knowledgable, really easy to deal with, understood what I was looking for straightaway and didn’t waste my time with unrealistic properties. I have since found a house but I will certainly speak to Fred for help in the future for the next move. Wonderful!

Sarah · 20 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you, Sarah!

5/5

Trustpilot

Charters helped us throughout

We went with Charters to sell our house, after a disappointing service from another agency. The marketing was excellent, getting plenty more viewings, and within a few weeks they had found us a buyer. Then our sales progressor Kayleigh saw us through the sales process, which proved long and arduous but Kayleigh was an excellent and efficient communicator and kept things moving - and even stepped in, above and beyond, when our solicitor badly let us down. Thank you, Kayleigh! We'd definitely recommend Charters to anyone else selling their property.

Mark · 20 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you Mark, for your 5-star review!

5/5

Trustpilot

Jake Davis has been fantastic for us…

Jake Davis has been fantastic for us during our tenancy with Charters, always kept us updated with anything regarding the flat e.g maintenance and repairs and ensured that we were happy with the service. We’ll be sticking with Charters in the future of our renting journey as there’s been nothing to complain about so far. Would recommend.

Tom · 19 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you, Tom, for the 5-star review!

5/5

Trustpilot

Sam as been so good to me as a client…

Sam as been so good to me as a client and very calm

Kamal · 19 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you for your review, Kamal!

5/5

Trustpilot

I had a fantastic experience working…

I had a fantastic experience working with an exceptional property sales team to sell my home. Their expertise and professionalism were evident from start to finish. They devised a strategic marketing plan utilizing online platforms and traditional advertising channels. Communication was superb, with prompt responses to all my inquiries and regular updates on the sale's progress.

Mateo · 19 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you for your review! Much appreciated!

5/5

Trustpilot

Samuel Scott is very explicit with the…

Samuel Scott is very explicit with the way he present the few properties we viewed before arriving at a choice.Listened to our concern and gave us a tailored professional advice which was really helpful.

Izu · 19 March 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you for your 5-star review!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,886 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent.

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