Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

★★★★★ 5/5

Trustpilot

I have had an excellent experience with…

I have had an excellent experience with Nathan when searching for my new home. He is incredibly attentive and responsive to my housing needs. He is professional and knowledgeable. He has listened carefully to my preferences and showed me a variety of properties that matched my criteria. He has been ready to call and offer me viewings as soon as possible. He has adapted my search criteria and has spent the time to fully understand my requirements.

Jess · 10 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

Great customer service

Ash and Gary were so helpful throughout the whole process. From booking a viewing, to going through reference checks and pre tenancy arrangements. Ash always answered the phone and answered any questions I had even if they weren’t in his department. I felt so guided through the process and they made me feel really at ease. 100% recommend Ash and Gary specifically!

Victoria · 10 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

A landlord moving to a new managing agent

As a landlord moving to a new managing agent has the potential to be very stressful and possibly very disappointing. After several months of dealing with the team at Charters including Peter and Harrison at the Park Gate office I have to say that I am impressed with their friendly and professional attitude and understanding of my business as a landlord and would highly recommend them to other landlords in the area.

Shaun · 10 April 2024 · Charters Winchester

★★★★★ 5/5

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Renting a property with help from Sam

This has been our first time renting and we had sam helping us, he has been absolutely amazing with answering the many questions we’ve had and offering a smooth and fast service. Thank you Sam!!

Holly · 10 April 2024 · Charters Winchester

★★★★★ 1/5

Trustpilot

Rented with Charters Park Gate for 1…

Rented with Charters Park Gate for 1 year in 2023. Before signing the contract all the staff we encountered was polite, helpful and prompt, however, we have been assigned as the property manager Kelly Santos, which was just a nightmare. Had to reach out multiple times to get simple things fixed (The only issues throughout the year being a faulty light switch and microwave). She would literally just straight up ignore us for many weeks, had to call nearly every day of our holiday just for her to acknowledge us. Fast forward to the end our rent and the employee Madeline Armstrong - we left the flat sparkly clean and took pictures of everything before leaving (unlike how we found it, cupboards full to the brim with garbage). Even had the carpets throughout the property professionally cleaned which made it look like new. Was then made to pay a cleaning charge which was not mentioned in the contract whatsoever for ridiculous ‘reasons’(things that had wear&tear signs from before we moved in!!!). I have tried getting in touch again multiple times and been told that she’ll contact me. Mentioned that I would happily pay the fee as long as I see a receipt from the cleaning company to see that’s where my money went. She just left me a voicemail saying that they are not obligated to show me a receipt and left it there. After weeks of hassle I just let it go as they were holding my deposit. Such a nightmare team. Will never rent or buy from Charters again. I am sure this was an isolated case as the rest of the team that we’ve met were 10/10, but it’s good to take in consideration that this might happen to other people as well if you’re unfortunate enough. Not sure if the above 2 still work for Charters as this happened in December 2023.

Sabina · 10 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

The professional yet personal touch!

The professional, personable and friendly assistance of Sarah was second to none and her understanding and delivery of the type of property that I was looking for was very well understood and perfectly delivered! All in all a fantastic experience dealing with Sarah and the entire Charters team!

Brett · 9 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

Great experience with Charters Winchester

Cannot fault Ash at Charters in Winchester. He was professional and personable throughout, and nothing was too much trouble. Ash gave good, genuine advice and we felt really well supported. Would not hesitate to recommend. Thanks Ash!

Petro · 9 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

Amazing response and communication

The best experience we had with property search. Andy is a great agent, enthusiastic and willing to go the extra mile. We had the fastest reponses ever experienced. Keep up the great work.

Tanti · 8 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

We cannot fault Charters

We cannot fault Charters - from beginning to end they provided a professional, personal and friendly service. They certainly worked hard to promote the sale of our property and Charlie in particular was very supportive. Charters kept us well informed throughout the whole process and any queries were responded to very quickly.

Judith · 8 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

Excellent contact throughout the process

Charters managed the purchase of a flat in Winchester. Despite it feeling very slow from the solicitors side Jo Goddard was really good at keeping in touch with me and kept contacting the both the vendors and my solicitors to push things forward and find out reasons for delays.

Sara · 6 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

Fantastic Service from Dan at Charters in Romsey

We would highly recommend Charters in Romsey and particularly Dan. We thought he was professional, courteous, and very knowledgeable about the area. We never felt rushed during viewings and although he was always well prepared, he was incredibly supportive in finding out additional information when we had more specific questions. We appreciated Dan’s efforts to understand exactly what we were looking for and his efforts to find us the perfect property. Thank you very much!

Nigel · 6 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

House rental

I recently found and rented property through Charters Estate Agents. The process was made very efficient and easy by the team, particularly Sarah Bainbridge, who was supervising this particular rental. Communications were dealt with very swiftly and professionally.

Dr · 5 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

Very helpful and professional

Very helpful and professionalSam Scott was a great help in my flat search and application. Very pleased with the service.

Ms · 5 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

Great appreicated to Jake Davis & Team

I want to express my sincere appreciation to my property manager for his outstanding follow-up and quick responses. Their proactive approach ensures that issues are addressed promptly and efficiently, contributing to the smooth operation of my rental properties. Their dedication and professionalism are truly commendable. Thank you for your excellent service!

Winnie · 5 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

Help to first time renter

First time looking for rentals Andy Jerrum has helped greatly. Very professional and polite. Helped by explaining the process to someone with no experience in the rental process.

Peter · 5 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

Chloe is a credit to the Charters team!

Chloe has been so helpful in helping me and my partner. She’s taken time to listen to our likes and dislikes and as soon as something comes up she gets in touch. Chloe has excellent customer service skills and is a real credit to the Charters team, so much so that we are positive Charters are our chosen estate agents moving forward!

Katie · 4 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

Really personal service

Our agent Chloe Attridge, has been AMAZING! Keeping us updated as soon as something progressed, really helpful, lovely and patient. Cannot fault her or Charters.

Miss · 4 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

Andy and Sophie have been great…

Both Andy and Sophie have been great help with my property hunt with Charters. It was evident they wanted to show they’re ready to be of service anytime. And their superiors were very supportive in giving them the opportunity to do so. Great establishment. Kudos, people.

Alan · 4 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

My partner and I would like to thank…

My partner and I would like to thank Ella Burnet, Andy Jerram and everyone from Charters who assisted us in searching for a property. They’ve been very helpful and made it quite a superb experience moving in a new home.

Kevin · 4 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

Amazing service

Me and my partner had a viewing with Chloe A and she was amazing! We have been accepted for the property (yippee) and Chloe has been super friendly and helpful throughout! Very chatty and put me at ease through the whole process. Thank you Chloe! :)

Becky · 4 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

Superb customer service, pleasant property hunting journey

Sarah from Charters is excellent. She was able to introduce the properties that fits my needs and requirements. Even though I had some limitations to view the properties in person, she tried to accommodate my request and provide videos for my preliminary viewing. The properties that Charters have are of high quality. I sure will go back to them for my next property hunting. Also Whatsapp is available in Charters, it makes communication a lot easier!

PC · 3 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

My experience with Charters through Andy Jerram

My experience with Charters through Andy Jerram has been remarkable. He is willing to go the extra mile to provide us with an excellent service and ensure we are satisfied with our choice. I’m impressed with the service thus far. Keep up the good work!

ABUAH · 3 April 2024 · Charters Winchester

★★★★★ 5/5

Trustpilot

New tenancy

Going through the paperwork and referencing to rent currently. Sophie has been amazingly helpful, prompt and very eager to help.

Jaybo · 3 April 2024 · Charters Winchester

★★★★★ 4/5

Trustpilot

Good choice

Pleasant, informative staff. We dealt with Tilly Orsmond who dealt promptly with our property enquiries, and suggested additional properties that we might be interested in. I would highly recommend.

Steve · 2 April 2024 · Charters Winchester