Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,162 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,162 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,900
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.
2024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExtremely helpful
From start to finish the staff at Charters have been extremely helpful and kept me informed at every stage of the sale. Nothing was too much bother and the polite way they come across puts one’s mind at ease. Special thanks should go to Charlie and Jo.
Thank you Mike, we will pass this on!
5/5
TrustpilotPeter Nobbs Property Manager…
I have worked with Peter Nobbs managing our properties for many years. Excellent service, good contacts and budget control, but also the personal touch, to understand the needs of the landlord and tenant - highly recommend.
Thank you for leaving the review!
4/5
TrustpilotThe person(Sarah) met us and showed us…
The person(Sarah) met us and showed us around the house was very polite and lovely. Also gave prompt feedback
ThanThanks!
5/5
TrustpilotHad the pleasure of dealing with Lily…
Had the pleasure of dealing with Lily who was nothing but professional throughout the viewing. She was very well informed about the property and was able to answer all of our questions without any hesitation. Would definitely recommend
Thanks Emma, Lily will be delighted to hear this
5/5
TrustpilotAbsolutely fabulous!
Absolutely fabulous service and advice from the team in the Alton branch. A huge thank you to Jane and Darcy who really helped me out with the buying process and the rest of the team who assisted with visits.
This is great to hear, thank you!
5/5
TrustpilotHelpful and friendly service at Charters
We walked into Charters on a whim, and were warmly welcomed and helped by Samuel Scott. He was very friendly and found a property that matched our needs within minutes. He managed to set us up for a viewing later that day, and we ended up choosing that place. Very grateful to Samuel and Charters for their help!
Thank you Ajay, Sam will be very happy to hear this.
5/5
TrustpilotAmazing service
I have received exceptional assistance from Charters in Southampton about finding a wonderful flat to rent. Samuel Scott, in particular, has been amazing and consistently provided me with new listings that met all my requirements. I am extremely thankful for all their help and wish them the best.
Thank you Merita!
5/5
GoogleThanks to Josh in the Farnham branch who has been efficient and communicative throughout the process!
Thank you, Alex!
5/5
TrustpilotCharters deliver service with a seamless service
From the first phone call, the professionalism of Luke, Chelsea and Cameron never wavered.The viewings were handled with care and lots of useful information was delivered to the potential buyers by Chelsea.Charters at Chandlers Ford are a marvellous team who communicate regularly with their clients and remove a lot of the stress associated in selling a house.
Mr & Mrs Cole, the Chandlers Ford team will be delighted, thank you for taking the time to reivew the service.
5/5
TrustpilotLily was very helpful and friendly and…
Lily was very helpful and friendly and had a very informative. I would recommend this company
Great to hear Kevin, thank you!
5/5
TrustpilotJo Goddard was very helpful with the…
Jo Goddard was very helpful with the purchase of our house.
Thanks James!
5/5
TrustpilotWe had the pleasure of being assisted…
We had the pleasure of being assisted to find a flat by Sophie Pickering. She has been so patience and understanding throughout the process, not putting too much pressure on us but ensuring we have all the information we need to make a decision. She found us a beautiful flat and helped us through the application process. She is a real asset to the team, I think she deserves a pay rise or bonus for her efforts! A big thank you to Sophie for being so lovely!
Thank you Christina!
5/5
TrustpilotGreat support from Tilly Orsmond
Great support from Tilly Orsmond. A very personable young lady who supported me get my property valued and also was really helpfully highlighting properties that I might be interested in before they went onto Right Move - the most personal experience I had from all the Estate Agents I went into in Park Gate.
Thanks Vicki, this is great to hear.
5/5
Trustpilot3 Sarum court viewing experience …
We had a viewing appointment with Sarah on the 17/04/24. On our way to the building she called to find out where we were and I find that pleasing to do. She was professional and had a broad smile throughout our encounter. She reached out immediately through emails and the guides to get the apartment.
Thank you for the review - really great feedback to get!
5/5
TrustpilotAfter months of looking with different…
After months of looking with different agents I found that charters gave the best service my Chloe Attridge was amazing from start to finish and made the whole process smooth and actively found me a great flat to make a home
Thank you!
5/5
TrustpilotCharters Chandlers Forx
Martha has been amazing with the process of moving in before the date, always on hand to answer any queries I’ve had and made sure all information has been given! She’s made the whole process a lot less stressful and so much easier! Thank you!
Amber, thank you for taking the time to leave a review!
5/5
TrustpilotPeter Knobbs
Peter Knobbs, keeping in touch and giving support and advice whenever needed.
Great to hear Judy. Thank you!
5/5
TrustpilotJo Goddard at Chandlers Ford office…
Jo Goddard at Chandlers Ford office worked extremely hard on our purchase and enabled the progress of the whole process to progress smoothly and professionally.Can’t thank Charters enough. Would highly recommend them .
Gordon, thank you for taking the time to leave a review!
5/5
TrustpilotExcellent
Excellent, professional and efficient service
Thank you for the 5-star review!
5/5
TrustpilotWe had a viewing with Chloe and she was…
We had a viewing with Chloe and she was fantastic. She gave us time to look around and thoroughly explained the procedures to continue with the rental process. I’ve contacted her a few times with queries and she responds promptly and cannot help enough!!! What excellent customer service and a credit to the company!
Thank you, Lucy!
5/5
TrustpilotCharters Winchester
Having dealt with Charters a number of times over the last few years I am always impressed at their sales team is professionalism and proactive nature. Their sales progression team are outstanding, Jo Goddard is knowledgeable, well trained, quick to response and helpful throughout the conveyancing process.
Thank you for sharing your experience!
5/5
TrustpilotCharters in Southampton have been…
Charters in Southampton have been incredibly helpful in finding a flat to rent. Sophie in particular was great and always sent me new listings that matched my criteria. I am very grateful for all the help and wish them all the best.
Thank you, Max, for the 5-star review!
5/5
TrustpilotExcellent service
Really prompt and accurate information leading to a rental agreement almost immediately. Honest, transparent and painless.
Thank you, Johnny!
5/5
TrustpilotAmazing team very prompt and very…
Amazing team very prompt and very helpful they will be with you at every step and they will find the best property even if you want to rent or to buy i’m very proud to say it’s the only agency i will recommend,And specifically a big thank you to Ella she is the best.
Robert, thank you for taking your time to review our services, this is great to hear.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,886 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
