Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,162 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,162 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,900
Reviews on Trustpilot
All 6 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.
2024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThis has been my first time renting a…
This has been my first time renting a house in the UK, and Sophie from the Southampton office has been great help with my house-hunting. She has been absolutely brilliant! Keep up the great work.
Thank you for the 5-star review!
5/5
TrustpilotCharters Estate Agents are nothing but…
Charters Estate Agents are nothing but professionalism and reliability. They are very quick to reply and very patient in answering my queries. Special mention to Ms Sarah Bainbridge who is guiding me all the way! Such a fantastic team who made it easy for me in this whole renting a property journey.
Thank you, Maria, for taking the time to leave a review!
5/5
TrustpilotTop Agent in Romsey.
Having had 4 different estate agents round to value my house, I was very happy to choose Charters. Victoria was very knowledgeable about the local area, and obviously know her clients needs well as the first family through the door put in an offer of our asking price. We have had a great service, and Charters are always willing to help should we have any questions or issues. Top class estate agent 👏
Thank you for the detailed review! Much appreciated!
5/5
TrustpilotPeter Nobes is consummately…
Peter Nobes is consummately professional whilst personable, delivering exemplary customer service to both landlord and tenant. As a landlord we have entrusted our property to him over the past 3+ years and there have been several issues during that time all of which, he has managed swiftly and efficiently with a trustworthy team of tradespersons at his disposal.
Thank you, Lyn, for the 5-star review!
5/5
TrustpilotCompetant and Professional
I've found dealing with Stephen Henry at Charters very easy. It was nice to have a designated person to check in with during the process.
Thank you for the review, Stephen will be delighted!
5/5
TrustpilotThank you to Charters for the success…
Thank you to Charters for the success in finding me a new home, Sarah was absolutely fantastic, very attentive to our requirements and understood exactly what we were looking for. Felt very looked after.
Nickie, thank you for the review!
5/5
TrustpilotProfessional service
Charters have been extremely professional whilst I was looking to purchase a house. Tilly, in particular, is very patient and kind. She hasn't put any pressure but offered her full availability to us. A pleasure to deal with.
Thank you, Illeana for the 5-star review!
5/5
TrustpilotRental/ Pretenancy Experience
It was a very good experience for me and my partner with the letting/ rentals team for an apartment I just moved into in Southampton. Worthy of mention is Martha Sullivan for her kindness and support through the pre-tanancy period, Sam which was my first contact and karren on the day we got the keys to the apartment.I hope this good experience will be maintained by the property management team.
Thank you for taking the time to leave a review!
5/5
TrustpilotCharters provides very good services to…
Charters provides very good services to customers and is a reliable estate agency for flat rental. Jake was very helpful during the time I rent a flat from Charters.
Thank you for the amazing review! Ella will be delighted with this feedback.
5/5
TrustpilotExcellent service.
Kirsty from the Alresford branch went out her way to help us. Its great to have someone on our side trying to support us finding a property of our dreams.
Gary, thank you for the review, much appreciated!
5/5
TrustpilotVery friendly staff and Excellent service
Very friendly staff. Excellent service. Ella Burnet, with whom I had great communication, was very kind, efficient, and helpful. She explained things in detail and answered all my questions satisfactorily.
Thank you for taking the time to leave a review!
5/5
TrustpilotWonderful service
Wonderful service, very friendly staff, great communication with Cameron Broom who is very kind, patient, efficient, helpful and has explained everything fully. We would highly recommend Charters!
Thank you for the 5-star review!
5/5
TrustpilotProfessional and helpful
Professional, knowledgeable and helpful staff.
Thank you, Mary!
5/5
TrustpilotI would like to express my sincere…
I would like to express my sincere gratitude to the team at Charters in Chandler's Ford. In particular, I am truly thankful for the exceptional assistance provided by Jake throughout our property search. Jake's proactive approach and willingness to go the extra mile have been invaluable. He is highly responsive and consistently greets us with a warm smile, making us feel genuinely welcomed and comfortable. Meeting the entire team at Charters has been a delightful experience, and we are extremely satisfied with the exceptional help they have provided us.
Linus, thank you for taking the time to share your experience!
5/5
TrustpilotGreat 5*
Renting can be tough. Having a supportive agent means alot. Peter is always 5* at dealing with our requests. Communication is great and matters are dealt with swiftly.
Thank you for the review!
5/5
TrustpilotJust wanted to say a big thank you to…
Just wanted to say a big thank you to Sarah for all her help finding a rental property she knows her stuff! She was on the ball with offering the right type of house in our budget. Thank you for helping us.
Thank you for the review, Sarah will be delighted!
5/5
TrustpilotI needed to get a house urgently
I needed to get a house urgently, I have been on the search for over three months, once I checked with charter I was able to get a place that suits my taste thanks to agent Sophie pickering, she showed me different apartments till I got the one I like, she was nice and supportive throughout the whole process.
Thank you for taking the time to leave a review!
5/5
TrustpilotA very happy customer
communication, dedication and extremely friendly staff at Bishops Waltham branch.
Thank you, Andrew!
5/5
TrustpilotVery supporting team
Very supporting team, special thanks to Samuel Scott for being very supportive and patient until we got a suitable apartment.
Thank you for taking the time to leave a review!
5/5
TrustpilotCompetent and professional service.
Thank you Andrew
5/5
TrustpilotGood service
We were very happy with the service provided by Charters in Winchester. The team led by Mark Dryhurst was always professional, helpful and proactive. Mark’s advice was sound and everyone involved was up to speed on what was happening. Jo provided good coordination in the later stages of the process.
THis is great news, thank you!
5/5
TrustpilotVery good service and friendly customer…
Very good service and friendly customer service!
Thank you Cristian
5/5
TrustpilotCameron at Charters estate agents
Engaging with Cameron at Charters Estate Agents made the experience of purchasing a house positive and seamless. Cameron was very knowledgeable about the area, the house market and prices which helped as we are moving from a different part of the country. In my previous experience moving house can be a stressful time however our experience was one of efficiency, courteous and great communication from Cameron and Charters, they were also friendly and professional. Highly recommend them.
This is great to hear Miriam, thank you.
5/5
TrustpilotChloe Attridge was extremely helpful…
Chloe Attridge was extremely helpful and very easy to talk to. She is very easy to contact and responds really quickly. The whole process was so nice and smooth. Highly recommend.
This is pleasing to hear Molly, thank you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,886 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
