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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,162 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,162 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,900

Reviews on Trustpilot

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.

Negotiator Awards by year, 2024 to 2017

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2026, 2020.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Early days but … a brilliant start.

Early days but …A very professional local team. Punctual when attending meetings, quick email communications and call backs. They have considered all of our difficult buying and selling issues and kept in touch on an almost daily basis. The team at Charters have already successfully sourced potential financing for our move. They have attended a meeting to discuss an alternative to selling our property and homed in on potential purchases too. All this in just a few working days. The Charters service seems to work seamlessly to deliver an end to end solution. I cannot believe they have provided this without our having yet signed any form of contractual agreement. A very promising start to a working relationship ….

Michael · 8 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you Michael, long may this continue!

5/5

Trustpilot

Fantastic and Professional

The experience I have had with Charters Estate Agents has been prompt, professional, attentive and the staff at Charters have been wonderful to speak to. In particular I have felt incredibly well looked after by Andy Jerram, who has been a delight to speak to, and the polite and courteous young lady that showed me the property was incredibly professional. I will be using Charters as a preference without question now and in the future. Thank you for amazing service!Charlie

Charlie · 8 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you Charlie!

5/5

Trustpilot

Excellent service

Ella has helped massively in our search for a flat in Southampton, making the process very easy to navigate.

DAYKINS · 8 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Great to hear! Thank you!

5/5

Trustpilot

Sarah was lovely and easy to do with…

Sarah was lovely and easy to do with and made the whole process really easy. Would recommend charters to anyone else who was looking for a property

Kiri · 8 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you Kiri!

5/5

Trustpilot

Professional and excellent service

Our first time to rent in UK. Thank you so much for Sarah’s professional service and prompt reply.

Winnie · 8 May 2024 · Charters Winchester

Agent replied · 19 June 2024

All the best for the future!

5/5

Trustpilot

The lettings team (Sarah and Gary…

The lettings team (Sarah and Gary specifically) did a brilliant job renting our home out for us in a challenging market. They were great at keeping us informed especially when we were chasing hard and under time pressure. They turned around our tenancy in lightning fast speed and the back office team Cheryl and her colleagues did a fantastic job managing this.

Sophie · 8 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you Sophie! Sarah and Gary are the best when it comes to letting in Winchester! Thanks for leaving this review.

5/5

Trustpilot

Flat Huntig

Me and my flatmate were stressed about moving, after Chloe helping us by explaining how quick and easy it could be and calling us when new property would come available. We quickly reolised by staying with Chloe and charters while flat hunting we knew we’d find somewhere we loved.Thank you so much for all you help Chloe!!

Tesni · 8 May 2024 · Charters Winchester

Agent replied · 19 June 2024

This is wonderful to hear! Thanks Tesni

5/5

Trustpilot

Recently we had finalised our Rent a…

Recently we had finalised our Rent a property with Charters and it was very smooth process and teh location is value for money. I would like to thank, Ms.Kirstie Stone personally as she has been with us through the process and very helpful.

Shamila · 7 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Thanks Shamila, we appreciate you leaving this review.

5/5

Trustpilot

Charters of Winchester

Charters of Winchester exceeded my expectations. Sarah’s professionalism was exceptional, with prompt email responses and a delightful demeanour during the viewing even through our mishaps, Her friendly and informative approach made our renting experience seamless and stress-free. We're truly grateful for her assistance.

XTxoL · 7 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you!

5/5

Trustpilot

Helpful

ANDY JERRAM has been very helpful in arranging a viewing and was very responsive. The flat Andy recommended was suitable for us.

Yaqi · 7 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Yaqi, thank you for leaving the review!

5/5

Trustpilot

Sophie at Charters!

I would highly recommend Charters on the Avenue Southampton. From the start Sophie was brilliant, very prompt email replies and was lovely during the viewing. Sophie was very informative and friendly and has made our experience seamless and less stressful. Thank you from us both!

Miss · 7 May 2024 · Charters Winchester

Agent replied · 19 June 2024

This is reassuring to hear, thank you!!!

5/5

Trustpilot

The whole team of Charters has been…

The whole team of Charters has been brilliant but my thanks and admiration goes to Steven Henry who has been an absolutely gem, very helpful kind during a stressful time.

Irene · 6 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you for taking the time to leave a review!

5/5

Trustpilot

Thank you Charters Romsey

I just want to give a big shout out to the Charters team in Romsey! They successfully sold our property in Totton and have been professional and supportive from start to finish. We started our sale with Paul, who was a true gent. We were supported for a lot of our time by Tom and I couldn’t be more grateful for his professionalism, kindness and communication- thank you! Victoria has been with us throughout and continues to support us. Thank you for your support, kindness, updates and cheeriness! Highly recommend!

Amy · 5 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you, Amy, for the 5-star review!

5/5

Trustpilot

Fantastic friendly service

Kayleigh and the team at Charters in Farnham were great. Really helpful with every stage of buying our new home, Kayleigh our sales progressor was fantastic at moving things along and making sure we were kept up to date at all times. Thank you!

AS · 5 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you for sharing your experience!

5/5

Trustpilot

Helpful Advice

I have two rental properties which Peter Nobbs (now at Charters) has been managing for me for the past 7 years. Nothing is too much trouble and he has always kept me informed about anything that effects me as a landlord. I have been quite concerned lately about one of my properties and on discussion with Peter he was able to put my mind at rest. Thank you very much.

SALLY · 4 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Sally, thank you for taking the time to leave a review!

5/5

Trustpilot

Simeon and Chloe have been excellent…

Simeon and Chloe have been excellent throughout the whole process. Normally I would speak to several agents to get a rounded view of the market, but didn’t need to in this case, as the team did a thorough job from valuation to finding tenants very quickly, to the timeline that Simeon outlined 6 months before - all with a friendly, warm and attentive service.

Peter · 4 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you, Peter, for the 5-star review!

5/5

Trustpilot

Sophia was prompt and helpful

Sophia was prompt and helpful in her communication. I requested an amendment which was carried out quickly and accurately.

Amy · 3 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you, Amy, for sharing your feedback!

5/5

Trustpilot

Professional and hard working

Charters sold my flat and were the most proactive and hard working agents I’ve dealt with. Their communication was great and they were incredibly professional throughout. I tried other agents and they got me 5 viewings over 5 months. Charters organised at least 15 viewings, if not more.

Anna · 2 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Anna, we are delighted to hear your feedback, thank you!

5/5

Trustpilot

Excellent customer service

We are very grateful for the support we received from Chloe when we were looking for a new property to rent at short notice. Chloe was friendly, professional and proactive in contacting us about properties that she felt we would be interested in. Chloe was knowledgeable about the local area and was able to provide useful information. Thank you for your help :)

Lauren · 2 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you for taking the time to leave a review!

5/5

Trustpilot

Attitude, approach and assistance

Attitude, approach and assistance all been awesome. Charters pro-actively helped all the way through the house purchase process, keeping us informed, pro-actively chasing and making sure exchanged happened. An awesome and re-assuring experience ensuring the best outcomes for everyone.

James · 2 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you, James, for the 5-star review!

5/5

Trustpilot

First Class Service

I visited Charter's office on Avenue (Southampton) as a landlord to find a tenant for my house. Fortunately, Rosie Mott was available to assist me. She was very professional and explained the services offered by Charters. The next day, Rosie visited the property and provided a fair rental value that met my expectations. Then, on May 1st, she organized the viewing and called me to let me know a tenant was ready to rent the house. I am very grateful for the service she has provided.

Mamdouh · 1 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you for the detailed review. Rosie will be delighted to hear your feedback!

5/5

Trustpilot

Requirements for Letting Property Understood

Ash understood our needs from our first meeting. Even if the property was not within walking distance to the city center he made sure it was within a short walk to bus routes giving us options to consider.

Scott · 1 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Scott, thank you for taking the time to leave a review!

5/5

Trustpilot

Used Charters again.

Used Charters again after they were so good in selling my previous house. They continued to be excellent. The usual house selling difficulties were quickly resolved, and the whole process was smooth and uncomplicated.

Philip · 1 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Thank you, Philip!

5/5

Trustpilot

This was my first move and the crew at…

This was my first move and the crew at Charters made it comfortable for me. From start to completion everything was explained clearly. All involved were very helpful and friendly and made a huge difference to the process.

Mick · 1 May 2024 · Charters Winchester

Agent replied · 19 June 2024

Mick, thank you for the review!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,886 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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