Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,163 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,163 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,901
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.
2024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent experience as a landlord
Peter Nobbs has let and managed my property for a number of years and I can honestly say I would never go anywhere else. He and his team have always been so professional, helpful and extremely knowledgeable about the rental market. My property and tenants have been really well looked after and I would highly recommend Peter.
Thank you Amy, Peter will be delighted.
5/5
TrustpilotGreat experience
We had the pleasure of meeting Sarah Harman when she showed us around a property. Sarah was delightful, friendly and informative. She took the time to answer our questions, and also made sure to arrange for the office to contact the vendor with some specific questions we had about the property. Sarah is a great representative for Charters Southampton.
Thank you!
5/5
TrustpilotI have just had a very positive…
I have just had a very positive experience with Charters Estate Agents in Southampton. I've made contact with Ella Burnet and she has been absolutely supportive throughout the process.
Great news! Thank you for leaving the review
5/5
TrustpilotAn amazing experience
I have been looking for properties to rent and would highly recommend Charters.Ella has been nothing but wonderful helping me through all parts of the process. She has been very timely and clear in her communication. She clearly knows a lot about the properties and all my questions have been answered expertly. She has taken all the stress out of everything and made the entire process a fantastic experience. Couldn't recommend her and Charters Estate Agents enough.
Thanks Rico - this is reassuring to hear. All the best.
5/5
TrustpilotSophie was amazing
Sophie was amazing, she had good knowledge of the flats we were shown and even remembered us when we came to view a different flat! Has such a kind and bubbly personality and would definitely recommend!
Thank you Sophie!
5/5
TrustpilotShannon Wilton
Shannon Wilton, was absolutely amazing showing me and wife around our soon to be new lovely home , her kindness and helpfulness was second to none , she was with me and my wife every step of the way and really made our experience welcoming with CHARTERS EASTE AGENTS . a star and a im sure a great credit to her company
Thanks Georgie!
5/5
TrustpilotElla has been kind and very…
Ella has been kind and very professional. On the viewing day, she took her time to show me around the property, even though work was ongoing there. Same day I made up my mind to take the it if offered. I can recommend her anytime.
This is wonderful to hear and thank you for leaving a review.
5/5
TrustpilotOllie at Charters was extremely…
Ollie at Charters was extremely professional and helpful would throughly recommend them to market your property.
Thanks Samantha, Ollie will be delighted.
5/5
TrustpilotProfessional, Efficient and Helpful
I had an excellent experience with Charters in Winchester, all thanks to the exceptional service provided by Sarah Bainbridge. As someone searching for a pet-friendly property, I was initially quite worried, but Sarah's professional, efficient, and helpful approach quickly put me at ease. She arranged a viewing for me within hours, and soon after, I found myself signing an initial tenancy agreement. I was particularly impressed by her attentiveness in meeting my specific needs, as someone relocating to the UK with my cats. Sarah's helpful and patient demeanor made the entire process smooth and hassle-free. I truly appreciate her excellent service and genuine care in helping me find a home. Thank you Sarah!
Thank you for leaving this review, Veronique - it is much appreciated
5/5
TrustpilotI would like to express our special…
I would like to express our special thanks to Matthew Mcinally, the polite but confident sales manager of Charters. He had great knowledge about the house he was showing us and made the whole viewing very relaxed. We wish you a lot of success in your carrier.
Thank you so much! This is a lovely review to receive.
5/5
TrustpilotI recently reached out to Charters…
I recently reached out to Charters agents to rent a house and the agent Ella was very supportive to find a place for me , even though we are still in the process of finding one I really appreciate the effort she is putting to help me finding a property. I wish her all the best in her career.
Thank you for taking the time to review the service you have received.
5/5
TrustpilotI can highly recommend Cameron Broom…
I can highly recommend Cameron Broom from Charters Chandlers Ford in helping a prospective mover. He was friendly, polite and not in the least pushy when showing us around property. As my search went on in the area, Cameron looked out for property that he thought would suit me and made sure I knew about it straight away. He also has made an effort on a weekly basis, to keep me informed with the progress in getting a completed chain.
Paula, Cameron will be delighted!
5/5
TrustpilotOur rental went very smoothly
Our rental went very smoothly. Here we would like to express our special thanks to Ella, who made our rental trip very relaxing and pleasant and answered our doubts with great enthusiasm. I will contact Ella again if there is any need next time!
Thank you for taking the time to review the service you have received.
5/5
TrustpilotHighly recommend Sarah to be your…
Highly recommend Sarah to be your property agent, he’s responsible, kind, informative and best agent I’ve ever seen in UK! If you are seeking a property in Winchester, you must find Sarah!
Incredible! Thank you Summer! This is an amazing review for Sarah!
5/5
TrustpilotI am very pleased with the service I…
I am very pleased with the service I received from Charters agents, specifically Simon Edser and Stephen Henry, who were brilliant at their jobs and made sure my house purchase journey was as smooth as possible.
Thank you for taking the time to review the service you have received.
5/5
TrustpilotI had a great experience with them…
I had a great experience with them especially to Sophie Pickering for explaining thoroughly the essential things that I need to do. More power to your team.
Thank you Hazel!
5/5
TrustpilotChloe is amazing
Chloe is amazing, she took me on from another branch and she got my wants on day one and her recommendations were spot on. 2nd property she showed me is the one. Thanks so much Chloe
Becky, thanks for taking the time to review the service you have received.
5/5
TrustpilotCameron Broom - Charters, Chanders Ford office
Cameron Broom from the Chandlers Ford office is a polite young, well presented representation of Charters. He has great confidence and knowledge. He made us feel welcome and relaxed when showing us around the property we visited. We decided to take our property off the market, however if we were to come back on in the future, I would most certainly come back to Charters.
Thank you for taking the time to review the service you have received.
5/5
TrustpilotVery inexperienced landlord here
Very inexperienced landlord here, Mr. Nobbs and his team have made the whole business a lot easier for me.The information and liaison from Charters has been spot on.Very impressed...considering further investment.
Thank you Jane!
5/5
TrustpilotThank you forgetting my house sold in…time to go to are new lifestyle
Thank you forgetting my house sold in two days. Gemma thank you so much for helping me though all the stress. But we are there now. Great job
Thank you for taking the time to review the service you have received. Gemma will be delighted.
5/5
TrustpilotAfter our long search for a house and…
After our long search for a house and one previous chain collapsing we found another house and with another agent, It was so refreshing dealing with an agent that was polite and made you feel like you were being cared for, with the every day stress that’s all we really wanted. Richard was great in the Farnham branch as well as his team. Keep the great work up and that customer care and quality. Thank you
Thank you for taking the time to review the service you have received.
5/5
TrustpilotThe personal touch is needed when…
The personal touch is needed when dealing with an inexperienced landlord like me. Peter Knobbs and others in the team have given that without any BS . When dealing with an issue with damage in my property, Pete dealt with it directly and with tact, resolving the problem quickly. I couldn’t have asked for more. A great service. I have confidence in him and the Charter’s team. Long May it continue.
Thank you Michael!
5/5
TrustpilotShannon has been a fantastic point of…
Shannon has been a fantastic point of contact for me whilst trying to find the right property for my needs. Always contactable and she's listened to what I require and has worked with me to find the right property. I am very grateful.
Thank you Julia, Shannon will be delighted
5/5
Trustpilotwonderful experience with Charters
Great experience with Charters in Southampton. Sophie Pickering was great, really helpful and prompt reply explaining the process to us and answering all my questions.It's been wonderful experience with Charters Thank you
Thank you for taking the time to review the service you have received.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,887 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
