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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,162 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,162 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,900

Reviews on Trustpilot

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.

Negotiator Awards by year, 2024 to 2017

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2026, 2020.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Latest reviews from every Charters office

Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I can’t thank Lucia and Shaun enough for helping me with my new accommodation. The process was quick and smooth. Thank you

Doris · 13 November 2025 · Charters Farnham

Agent replied · 13 April 2026

Thank you!

4/5

Google

We’ve had such a great experience with Charters Winchester while moving house. Sarah from the Lettings team has been absolutely brilliant, friendly, cheerful, and genuinely helpful from start to finish. She’s made what can be a pretty …

Alexander · 13 November 2025 · Charters Winchester

Agent replied · 13 April 2026

Thank you! Sarah will be delighted!

5/5

Google

We have had the good fortune to have found Charters Estate Agents in Alton, Working with Toby Krelle and Peter Sterling. Toby has been looking after the everyday dealings and has been exceptional, going way beyond any other agent we have ever dealt with. Toby kept us up-to-date with every aspect of the property, and was always polite and professional. Peter Sterling, the manager, dealt with, and kept on top of matters in the absents of Toby to maintain the smooth running of the sale. There was not one incident with this company with which we had any concerns-they were exemplary. J & L O Mahony

Jim · 13 November 2025 · Charters Alton

Agent replied · 13 April 2026

Wonderful news! Thank you for leaving the review.

5/5

Google

Sarah was a delight! The pre sales team were kind, supportive, and patient throughout the process. They were very accommodating with viewings and always made time to answer my (many!) questions. Sarah in particular was fantastic, she understood all the first-time buyer jitters and went above and beyond to keep everything clear and stress-free. I felt genuinely looked after. Highly recommend!

Daisy · 13 November 2025 · Charters Alton

Agent replied · 13 April 2026

Thanks Daisy!

5/5

Google

I had a great experience with Marie-Claire Potts from Charters Farnham. She is always very helpful, kind, and professional. She handles all issues reported quickly and keeps me well informed with clear communication throughout. It is very reassuring to know everything is being taken care of so efficiently. I truly appreciate her support and excellent service, Thank you!

Marium · 13 October 2025 · Charters Farnham

Agent replied · 13 April 2026

Thank you Marium, this is much appreciated.

5/5

Google

Marie-Claire at Charters Farnham - As a business owner of cleaning company I’m working with so many estate agents, and can’t recommend highly enough Maz at Charter Farnham. She is so easy to deal with and she is a big professional !!!

Sunny · 13 October 2025 · Charters Farnham

Agent replied · 13 April 2026

Thanks for this review, Marie-Claire will be delighted.

5/5

Google

Marie-Claire at Charters - I want to recommend Marie-Claire at Charters Farnham. She has been brilliant at reply to our emails and liaising with our landlord to get our maintenance issues fixed promptly. Thank you so much Maz!

Annabella · 13 October 2025 · Charters Farnham

Agent replied · 13 April 2026

Wonderful news Annabella!

1/5

Google

I used Charters Farnham to sell my property and I would not recommend them for the reasons below. Initially I was impressed by the effective and timely communication made by Nick that was better than all the other local agents in all credit to them. However, looking back now, I feel that my property was overvalued in order to win my business which led to the property being on the market for 6 months with two price reductions. I ended up selling my property for around 7% less than their evaluation. (circa 20k) Although this was a tough pill to swallow, I agreed to accept the offer on the condition that the buyers used quality solicitors at Charter's recommendation, to ensure a smooth and quick sale. The buyers complied; however, this was when the true incompetence and laziness of Charters was exposed. It took a further 6 months from accepting the offer to exchanging on the property, which was a chain free sale! This was partly due to the complete lack of effort from Charters to progress the sale. Progress was only ever made when I called/emailed asking for updates. There were multiple occasions that were I hadn't asked for an update in a few weeks that I discovered absolutely nothing had been done by the agents or their solicitors that came at their recommendation. Towards the end of the process, I had asked for them to continue to progress the sale to which I received an email saying ‘I have left them both to sort’, meaning that they were not going to continue progressing the sale and would continue to solely rely on the poor solicitors they had recommended to proceed the sale. The solicitors that came at Charter’s recommendation were also completely inept. We had to set the date the exchange on three occasions which had to be moved due to tasks not being completed by them in time. On one occasion, the solicitor in charge of the case took annual leave for the date we were supposed to exchange as they had forgot we were supposed to exchange that day! When I asked Charters to speak to the firm to see if anyone else could handle the case to exchange that day, they said they couldn’t get hold of anyone and that we would have to wait. After this, I called the solicitors who understandably wouldn’t let me speak to them, but thankfully offered a direct number to a senior partner that I could give to Charters to call, since Charters told me that they couldn’t get through to anyone… Conveniently after this, they managed to get through to a senior partner who was shocked at the lack of progression and communication and thankfully took over the case which meant we exchanged a few weeks later. To summarise, I am completely disappointed and frustrated with Charters due to complete lack of urgency, professionalism and laziness displayed by them. It’s infuriating that despite this incompetence, their fee was double that of my solicitor, yet failed to carry out the core part of the job that they were paid to do; progress the sale.

Jack · 13 October 2025 · Charters Farnham

Agent replied · 13 April 2026

We appreciate you taking the time to share your experience, and we understand that delays in property transactions can be incredibly frustrating. We would like to clarify the timeline of events regarding the final stages of the purchase. While there were communication challenges between the respective legal teams involved during the process, we constantly worked to move the transaction forward. The tenant vacated the property on July 28th, and the exchange of contracts occurred on August 18th. This three-week period allowed the legal representatives to complete all final necessary checks and documentation following the property becoming vacant. We regret that the overall duration of the transaction negatively impacted your experience.

5/5

Google

I have nothing but excellent things to say about Josh Futcher of Charters Farnham, with whom I have been dealing for the past year. He is professional and responsive, keeping me updated at every step. He has excellent knowledge of the local market and area, and I really felt as though he was giving matters his personal care and attention. A pleasure to deal with. I highly recommend him.

Daniela · 13 October 2025 · Charters Farnham

Agent replied · 13 April 2026

Thank you!

5/5

Google

Sarah and the team went above and beyond to ensure we found the perfect rental property - highly recommend Charters for anyone looking for a new home. Thank you!

Omar · 13 October 2025 · Charters Winchester

Agent replied · 13 April 2026

Great news Omar!

5/5

Google

Charters have made the process of renting a house in Winchester very quick and efficient. We’re still in the process but thus far it has been a most satisfactory experience. Dylan and Sarah could not have been more helpful in their dealings with us. Both are extremely professional and a pleasure to work with.

Scott · 13 October 2025 · Charters Winchester

Agent replied · 13 April 2026

Thank you Scott.

5/5

Google

The whole rental process with Charters, Farnham has been fantastic. Kirstie & Lucie were super friendly and helpful getting the viewing set up and then providing the next steps. Satinder from pre Tenancy was also amazing and was there every step of the way to ensure we got our application completed and approved in a timely fashion. An absolute breath of fresh air and we are thoroughly impressed and satisfied with the whole process. We now cannot wait to move into our new home!

Steve · 13 October 2025 · Charters Alton

Agent replied · 13 April 2026

Thank you Steve, this is great to hear.

5/5

Google

Full marks to Kirstie Stone and Jacqui McKeown, who provide the support I need and have done so for me for many years so I can speak from years of continuity. Charters obtained two prize assets with their acquisition of SP.

Mervyn · 11 October 2025 · Charters Farnham

Agent replied · 11 October 2026

Agreed! Thank you again Mervyn, wonderful to hear.

5/5

Google

Looking for a rental property in Farnham contacted this estate agent. Calls dealt with promptly and a viewing arranged on property which met my requirements, Agent Kirstie Stone was efficient, professional and accommodated our need to rearrange dates and times. She was knowledgeable about the apartment, its facilities and the local area. Very pleased with the service from this agent at the Farnham branch. Always available to answer questions she helped facilitate the whole process. Would recommend and use Kirstie and Charters again.

Ellen · 11 October 2025 · Charters Farnham

Agent replied · 11 October 2026

Thank you Ellen, Kirstie will be delighted to hear this.

5/5

Google

What an amazing experience I’ve had with Charters! The nicest people to speak to on the phone and they’ve got me my dream home. From the minute I called about a viewing they were so lovely and helpful, they helped with everything from putting in an offer to organising a meeting with the broker which again was nothing shy of amazing. I cannot thank them enough and would highly recommend!

D · 11 October 2025 · Charters Farnham

Agent replied · 11 October 2026

Thank you!

5/5

Google

Rating only, no written review.

Jay · 11 October 2025 · Charters Farnham

Agent replied · 11 October 2026

Thanks!

5/5

Google

my experience with Josh on a cold wet Saturday afternoon was lovely and he was so polite while he showed me around the property explaining lots of things that I asked him and did NOT rush me around even though it was getting late in the afternoon. so thank you Josh I enjoyed the banter with you! Patsy

Patsy · 11 October 2025 · Charters Farnham

Agent replied · 11 October 2026

Great to hear! Thanks Patsy.

5/5

Google

Charters (in particular Kirstie) were great in helping us rent a property, we had a tight deadline but they worked with us and because of their efforts we have found a lovely place!

Tom · 11 October 2025 · Charters Farnham

Agent replied · 11 October 2026

Thanks Tom!

5/5

Google

Having looked at a number of rental properties and dealing with lots of letting agents to find something suitable over a period of many weeks, the professionalism and high customer service we have received from Charters, Farnham branch has really stood out. I wouldn’t hesitate to recommend to anyone looking for a rental property. Kirstie in particular has been brilliant, even from our initial enquiry she has been really helpful, kept us constantly informed throughout and answered all our questions. Thank you!

Laura · 11 October 2025 · Charters Farnham

Agent replied · 11 October 2026

Wonderful to hear, thank you for leaving the review Laura.

5/5

Google

Charters Farnham was very helpful with completing a letting agreement for our new property. Kirstie and Saty were extremely helpful throughout the process and made everything go very quickly and smoothly. Highly recommended.

Edward · 11 October 2025 · Charters Farnham

Agent replied · 11 October 2026

Thank you again for taking the time to let us know how we did.

5/5

Google

Wonderful service from Lucie at Charters Fleet. Excellent communication and very helpful throughout the process. I had to speak with Lucie about some issues on my credit file and give some context around them regarding some issues I had last year with my health. I was very anxious about the renting process because of this and Lucie was brilliant. Very understanding and kind and made it all much less stressful! Would defo recommend this company and Lucie. She was amazing.

Adam · 11 October 2025 · Charters Farnham

Agent replied · 11 October 2026

Thanks Adam, it's great to hear that Lucie was able to help you out. All the very best.

5/5

Google

We recently had the pleasure of working with Charter's for both selling our old property and purchasing our new home. The entire process took quite some time (through no fault of their own), but their patience and professionalism never wavered. They guided us through every step with clear communication and advice, making what could have been a stressful experience much more manageable. Their dedication to ensuring everything went smoothly was truly commendable. We are extremely grateful for their hard work and commitment. If you're looking for an estate agent who is professional, patient, and genuinely cares about their clients, we highly recommend Nick and Josh. Thank you, for making our move a positive experience!

Charlotte · 11 October 2025 · Charters Farnham

Agent replied · 11 October 2026

A wonderful review, this is great to hear.

5/5

Google

Fantastic experience with Charters when applying for one of their rental properties. I dealt with Kirstie Stone, who put me at ease straight away. She was sympathetic to my circumstances and made me feel positive towards the outcome, Kirstie kept me informed every step of the process with great efficency. I am now very much looking forward to moving into my new home ! Thank you Kirstie !

Lisa · 11 October 2025 · Charters Farnham

Agent replied · 11 October 2026

Thank you again for taking the time to let us know how we did.

5/5

Google

Charters Farnham branch have been excellent from start to finish . Highly recommended.Communication excellent, and very helpful throughout the whole process . My thanks to Nick for all his help and advice . Delighted , and thank you .

Lynda · 11 October 2025 · Charters Farnham

Agent replied · 11 October 2026

Your review is incredibly helpful - thanks!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,886 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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