Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,126 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,126 reviews on four platforms, rated 4.9 out of 5 overall.
1,294
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
950
Reviews on The Trusted Agent
All 6 offices
1,874
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSo pleased that we chose Charters to sell our house. We were kept informed every step of the way. Everything was done in such a professional and efficient manner and all the staff members were brilliant. I can’t rate them highly enough.
Thank you Linda, the team will be delighted to hear this.
5/5
GoogleJacquie and Kirstie were absolutely fantastic in helping me let my flat. The personal touch that Charters have really made me feel safe and secure, and all communication has been clear, concise and very helpful. I'd highly recommend them to anyone thinking of buying, selling or letting a property.
Great news, thank you for the kind review!
5/5
GoogleExcellent communication and so helpful!
Great to hear!
5/5
GoogleI used Charters Winchester to help me find my new apartment that’ll I’ll be renting. The whole process was made easy and was kept up to date all the way through by Dylan Albrighton, He was quick, friendly and professional in dealing with all aspects from the viewings to the referencing process. Highly recommend!
Thank you for taking the time to review your experience with us.
5/5
GoogleI found Charters Estate Agents team to be really proactive, helpful and kind. It's not easy househunting, but they are lovely and made it all a nice experience.
Thank you Niki, the team will be delighted to hear this.
4/5
GoogleCharters have always kept us informed and updated. A very professional Estate Agent, with friendly and helpful staff.
Thank you Theresa, the team will be delighted to hear this.
5/5
GoogleA few months ago I emailed 6 agents in Farnham about our search for a property. Shortly after I got a reply from Kirstie Stone including a useful questionnaire about what we were looking for. Kirstie has been so kind and patient with us as our circumstances are a little tricky as we are moving to the UK after many years overseas. We signed for a property today, Kirstie was literally the only person that replied to our original email and, despite having spoken and given details to several other agents, the only person that continued communicating with us until we managed to secure a property. Kirstie is an absolute gem and I’m not sure what we would have done without her!!!
Thanks Matt, Kirstie will be delighted!
5/5
GoogleWe had been searching for a flat for over three months before we met Kirsty Stone. It had been a very difficult time for us. As new omens from Ukraine communication was a challenge and we were losing hope. When we met Kirsty everything changed. She was amazing and seemed to understand us and read our emotions just by looking at us. Kirsty was kind, patient and supportive. She reassured us with her calm,confident voice and warm smile. Thanks to Kirsty we found our new home and couldn't be happier. We are deeply grateful for her professionalism, kindness and humanity. We honestly don't know what we would have done without her.
Kirstie will be delighted, thank you for leaving this review!
5/5
GoogleI can’t thank Lucia and Shaun enough for helping me with my new accommodation. The process was quick and smooth. Thank you
Thank you!
4/5
GoogleWe’ve had such a great experience with Charters Winchester while moving house. Sarah from the Lettings team has been absolutely brilliant, friendly, cheerful, and genuinely helpful from start to finish. She’s made what can be a pretty …
Thank you! Sarah will be delighted!
5/5
GoogleWe have had the good fortune to have found Charters Estate Agents in Alton, Working with Toby Krelle and Peter Sterling. Toby has been looking after the everyday dealings and has been exceptional, going way beyond any other agent we have ever dealt with. Toby kept us up-to-date with every aspect of the property, and was always polite and professional. Peter Sterling, the manager, dealt with, and kept on top of matters in the absents of Toby to maintain the smooth running of the sale. There was not one incident with this company with which we had any concerns-they were exemplary. J & L O Mahony
Wonderful news! Thank you for leaving the review.
5/5
GoogleSarah was a delight! The pre sales team were kind, supportive, and patient throughout the process. They were very accommodating with viewings and always made time to answer my (many!) questions. Sarah in particular was fantastic, she understood all the first-time buyer jitters and went above and beyond to keep everything clear and stress-free. I felt genuinely looked after. Highly recommend!
Thanks Daisy!
5/5
GoogleI had a great experience with Marie-Claire Potts from Charters Farnham. She is always very helpful, kind, and professional. She handles all issues reported quickly and keeps me well informed with clear communication throughout. It is very reassuring to know everything is being taken care of so efficiently. I truly appreciate her support and excellent service, Thank you!
Thank you Marium, this is much appreciated.
5/5
GoogleMarie-Claire at Charters Farnham - As a business owner of cleaning company I’m working with so many estate agents, and can’t recommend highly enough Maz at Charter Farnham. She is so easy to deal with and she is a big professional !!!
Thanks for this review, Marie-Claire will be delighted.
5/5
GoogleMarie-Claire at Charters - I want to recommend Marie-Claire at Charters Farnham. She has been brilliant at reply to our emails and liaising with our landlord to get our maintenance issues fixed promptly. Thank you so much Maz!
Wonderful news Annabella!
1/5
GoogleI used Charters Farnham to sell my property and I would not recommend them for the reasons below. Initially I was impressed by the effective and timely communication made by Nick that was better than all the other local agents in all credit to them. However, looking back now, I feel that my property was overvalued in order to win my business which led to the property being on the market for 6 months with two price reductions. I ended up selling my property for around 7% less than their evaluation. (circa 20k) Although this was a tough pill to swallow, I agreed to accept the offer on the condition that the buyers used quality solicitors at Charter's recommendation, to ensure a smooth and quick sale. The buyers complied; however, this was when the true incompetence and laziness of Charters was exposed. It took a further 6 months from accepting the offer to exchanging on the property, which was a chain free sale! This was partly due to the complete lack of effort from Charters to progress the sale. Progress was only ever made when I called/emailed asking for updates. There were multiple occasions that were I hadn't asked for an update in a few weeks that I discovered absolutely nothing had been done by the agents or their solicitors that came at their recommendation. Towards the end of the process, I had asked for them to continue to progress the sale to which I received an email saying ‘I have left them both to sort’, meaning that they were not going to continue progressing the sale and would continue to solely rely on the poor solicitors they had recommended to proceed the sale. The solicitors that came at Charter’s recommendation were also completely inept. We had to set the date the exchange on three occasions which had to be moved due to tasks not being completed by them in time. On one occasion, the solicitor in charge of the case took annual leave for the date we were supposed to exchange as they had forgot we were supposed to exchange that day! When I asked Charters to speak to the firm to see if anyone else could handle the case to exchange that day, they said they couldn’t get hold of anyone and that we would have to wait. After this, I called the solicitors who understandably wouldn’t let me speak to them, but thankfully offered a direct number to a senior partner that I could give to Charters to call, since Charters told me that they couldn’t get through to anyone… Conveniently after this, they managed to get through to a senior partner who was shocked at the lack of progression and communication and thankfully took over the case which meant we exchanged a few weeks later. To summarise, I am completely disappointed and frustrated with Charters due to complete lack of urgency, professionalism and laziness displayed by them. It’s infuriating that despite this incompetence, their fee was double that of my solicitor, yet failed to carry out the core part of the job that they were paid to do; progress the sale.
We appreciate you taking the time to share your experience, and we understand that delays in property transactions can be incredibly frustrating. We would like to clarify the timeline of events regarding the final stages of the purchase. While there were communication challenges between the respective legal teams involved during the process, we constantly worked to move the transaction forward. The tenant vacated the property on July 28th, and the exchange of contracts occurred on August 18th. This three-week period allowed the legal representatives to complete all final necessary checks and documentation following the property becoming vacant. We regret that the overall duration of the transaction negatively impacted your experience.
5/5
GoogleI have nothing but excellent things to say about Josh Futcher of Charters Farnham, with whom I have been dealing for the past year. He is professional and responsive, keeping me updated at every step. He has excellent knowledge of the local market and area, and I really felt as though he was giving matters his personal care and attention. A pleasure to deal with. I highly recommend him.
Thank you!
5/5
GoogleSarah and the team went above and beyond to ensure we found the perfect rental property - highly recommend Charters for anyone looking for a new home. Thank you!
Great news Omar!
5/5
GoogleCharters have made the process of renting a house in Winchester very quick and efficient. We’re still in the process but thus far it has been a most satisfactory experience. Dylan and Sarah could not have been more helpful in their dealings with us. Both are extremely professional and a pleasure to work with.
Thank you Scott.
5/5
GoogleThe whole rental process with Charters, Farnham has been fantastic. Kirstie & Lucie were super friendly and helpful getting the viewing set up and then providing the next steps. Satinder from pre Tenancy was also amazing and was there every step of the way to ensure we got our application completed and approved in a timely fashion. An absolute breath of fresh air and we are thoroughly impressed and satisfied with the whole process. We now cannot wait to move into our new home!
Thank you Steve, this is great to hear.
5/5
GoogleFull marks to Kirstie Stone and Jacqui McKeown, who provide the support I need and have done so for me for many years so I can speak from years of continuity. Charters obtained two prize assets with their acquisition of SP.
Agreed! Thank you again Mervyn, wonderful to hear.
5/5
GoogleLooking for a rental property in Farnham contacted this estate agent. Calls dealt with promptly and a viewing arranged on property which met my requirements, Agent Kirstie Stone was efficient, professional and accommodated our need to rearrange dates and times. She was knowledgeable about the apartment, its facilities and the local area. Very pleased with the service from this agent at the Farnham branch. Always available to answer questions she helped facilitate the whole process. Would recommend and use Kirstie and Charters again.
Thank you Ellen, Kirstie will be delighted to hear this.
5/5
GoogleWhat an amazing experience I’ve had with Charters! The nicest people to speak to on the phone and they’ve got me my dream home. From the minute I called about a viewing they were so lovely and helpful, they helped with everything from putting in an offer to organising a meeting with the broker which again was nothing shy of amazing. I cannot thank them enough and would highly recommend!
Thank you!
5/5
GoogleRating only, no written review.
Thanks!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,850 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.
