Trusted Agent profile
★★★★★
5,898 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.
5,895
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleHad this storage for many years, in fact too many years , it costs a fortune. The bug bear is, if you are late, days late they call you constantly, in fact they harass you! no plus points or benefits for longevity ...just gets more expensive and they continually harass you even though you pay within a week of the due date....
5/5
GoogleThis is the best big yellow branch. Jonny the store manager is great. He’s Very organised and helpful and the same goes for the other staff too.
We appreciate the feedback, Chiara. Hope to see you again soon.
5/5
GoogleGreat service. Andriana from the Enfield branch has been a great help. She made everything easy and simple.
Thanks for the review, Daniel. Have a great day.
5/5
GoogleReally helpful. Had a bit of a situation as my friend (whose name it was in) wasn’t with me when first getting access to the unit. Henry was able to sort out our mess and get the unit set up for my use! Great help with a dash of good humour. Really appreciate the help
Thanks for the feedback, Nikela! See you again soon.
5/5
GoogleHenry was super helpful and supportive! Top guy and hassle free service. Can only recommend.
We appreciate the feedback, Alexander. Hope to see you again soon.
5/5
GoogleExcellent customer service from Henry. Smooth check in, very clear instructions and really helpful when it came to local information and store time.
Thanks for the review, Karl. Have a great day.
5/5
GoogleHenry and his staff were incredibly lovely and helpful!!
Nice to hear from you Stacey. Sounds like you had a great experience. Take care.
5/5
GoogleChris and the team at Bow Big Yellow super helpful and a shout out to George for all the removal help - top man and van service
Cheers for the feedback Af. See you soon.
5/5
GoogleDaniel was a lot of help throughout the process and made everything really straightforward. It was a fairly quick and easy experience, would recommend!!
Hey Aisha. Thanks for sending that review over. We always welcome feedback. Have a great day.
5/5
GoogleRating only, no written review.
Hey Hongyu. We appreciate you taking the time to drop us some stars. Every piece of feedback is helpful.
4/5
GoogleStaff were fantastic (Henry and female colleague) clear and helpful. Dropped 1 star because I thought access was 24/7 but it’s not. Thx
Hello Sue. Thanks for the kind words. See you again soon.
5/5
GoogleChris is the best!
Hey Paul. Cheers for the nice feedback. See you again soon.
5/5
GoogleRating only, no written review.
Hi Tom. Thanks a lot for giving us those stars. We're happy to hear you had a good experience at Big Yellow.
5/5
GoogleEasy quick process ,very friendly staff highly recommend!
Cheers for the feedback Susie. See you soon.
5/5
GoogleReally helpful staff who explained everything clearly
Hey Sealio. Cheers for the nice feedback. See you again soon.
5/5
GoogleService was amazing would recommend!!!
Hello Kiara. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
5/5
GoogleHelpful staff, explained the whole process and took me through calmly and thoughtfully. Rooms are clean and ordered, easy to find the right one.
Hello Lachie. Thanks for the feedback. The team will be happy to read this.
5/5
GooglePoppy was really helpful and everything went really smoothly.
Hiya Lian. We appreciate the kind words. See you again soon.
5/5
GoogleRating only, no written review.
Hey Anna. We appreciate you taking the time to drop us some stars. Every piece of feedback is helpful.
5/5
GoogleFriendly staff, good space and good price.
Thanks for the feedback, Euan! See you again soon.
5/5
GoogleNeil was super helpful. Very straightforward service
We appreciate the feedback, Sophie. Hope to see you again soon.
5/5
GoogleServed by Neil in Cardiff, lovely gentleman and very helpful.
Thanks for the review, Kelly. Have a great day.
5/5
GoogleGreat place, great staff. Neil was brilliant going through what was required and how to use the facility. Couldn't have been easier. Well priced too! Would recommend to anyone in future.
Nice to hear from you Jason. Sounds like you had a great experience. Take care.
5/5
GoogleRating only, no written review.
Hi Paps. We value every piece of feedback, good or bad. So thanks for dropping us those stars, sounds like you had a great experience.
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London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
