Trusted Agent profile

Big Yellow Self Storage Co Ltd estate agents in London, Croydon, Brighton and 11 more

4.7

★★★★★ Excellent

5,898 reviews across 15 offices and 3 platforms

Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,895

Reviews on Google

All 15 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 15 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 15 offices

Our offices

Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.

Latest reviews from every Big Yellow Self Storage Co Ltd office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Everything was absolutely perfect! From making booking to check in. Customer service is brilliant! Would recommend to everyone!

Inga · 14 August 2025 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 14 April 2026

Hiya Inga. We appreciate the kind words. See you again soon.

5/5

Google

Fantastic service as ever at BY Bow!

Mixology · 14 August 2025 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 14 April 2026

Hello Mixology. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!

5/5

Google

Rating only, no written review.

Victor · 14 August 2025 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 14 April 2026

Hi Victor. We value every piece of feedback, good or bad. So thanks for dropping us those stars, sounds like you had a great experience.

5/5

Google

Great service. Reena was very helpful and explained everything thoroughly. She answered all of our questions and provided great guidance. Amazing.

Nora · 14 August 2025 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 14 April 2026

We appreciate the feedback, Nora. Hope to see you again soon.

4/5

Google

hood storage room

Yee · 14 August 2025 · Big Yellow Self Storage Co Ltd Cardiff

Agent replied · 14 April 2026

Thanks Yee. We'll pass your kind words onto the team. Have a great day.

5/5

Google

Worked well job done no hassle

Dale · 14 August 2025 · Big Yellow Self Storage Co Ltd Cardiff

Agent replied · 14 April 2026

Hello Dale. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!

5/5

Google

Neil looked after our contract and could not have been more helpful. Very happy doing business with Big Yellow, and satisfied with the solution they have provided.

Jeff · 14 August 2025 · Big Yellow Self Storage Co Ltd Cardiff

Agent replied · 14 April 2026

Hello Jeff. Thanks for the feedback. The team will be happy to read this.

5/5

Google

Very helpful! Easy process.

Louisa · 14 August 2025 · Big Yellow Self Storage Co Ltd Cardiff

Agent replied · 14 April 2026

Hiya Louisa. We appreciate the kind words. See you again soon.

5/5

Google

Rating only, no written review.

Faith · 14 August 2025 · Big Yellow Self Storage Co Ltd Cardiff

Agent replied · 14 April 2026

Hi Faith. Thanks for dropping us those stars.

5/5

Google

Customer service is great.

Gabriel · 14 August 2025 · Big Yellow Self Storage Co Ltd Cardiff

Agent replied · 14 April 2026

Thanks for the feedback, Gabriel! See you again soon.

5/5

Google

Gemma @beckenham branch gave me excellent customer experience. On Tue 22/07/25 though she was the only one working, she went above and beyond be resolving a last minute complication.

I · 14 August 2025 · Big Yellow Self Storage Co Ltd Beckenham

Agent replied · 14 April 2026

Hiya I. We appreciate the kind words. See you again soon.

5/5

Google

Karen and Gemma were so helpful, answered all the questions I had and made the process so smooth! Thank you so much ladies!!

Alex · 14 August 2025 · Big Yellow Self Storage Co Ltd Beckenham

Agent replied · 14 April 2026

Thanks for the feedback, Alex! See you again soon.

5/5

Google

Very helpful, calm and kind customer service workers

David · 14 August 2025 · Big Yellow Self Storage Co Ltd Beckenham

Agent replied · 14 April 2026

We appreciate the feedback, David. Hope to see you again soon.

5/5

Google

Rating only, no written review.

REDI · 14 August 2025 · Big Yellow Self Storage Co Ltd Beckenham

Agent replied · 14 April 2026

Thanks for such a good star rating. The team will be happy to see this.

5/5

Google

Friendly, fast and professional. Thanks for making this process hassle free.

Chris · 14 August 2025 · Big Yellow Self Storage Co Ltd Beckenham

Agent replied · 14 April 2026

Thanks for the review, Chris. Have a great day.

5/5

Google

Service always great, team really helpful!

Karem · 14 August 2025 · Big Yellow Self Storage Co Ltd Beckenham

Agent replied · 14 April 2026

Nice to hear from you Karem. Sounds like you had a great experience. Take care.

5/5

Google

Sandra was absolutely amazing, great to chat with and very helpful

Kory · 14 August 2025 · Big Yellow Self Storage Co Ltd Hove

Agent replied · 14 April 2026

Thanks for the review, Kory. Have a great day.

5/5

Google

Super helpful team! Nothing was too much trouble for Kelsey, who talked me through everything I needed to know. The whole place is clean, secure and clearly very well looked after and maintained. If you're in need of storage I'd highly recommend Big Yellow in Hove. ⭐⭐⭐⭐⭐

Hannah · 14 August 2025 · Big Yellow Self Storage Co Ltd Hove

Agent replied · 14 April 2026

Hey Hannah. Thanks for sending that review over. We always welcome feedback. Have a great day.

5/5

Google

The team at Big Yellow Hove are fantastic. Sandra was incredibly accommodating and took the stress out of a big international move. The climate controlled facilities are spotless and modern. I feel secure leaving my belongs here. Thank you! Highly recommend this location.

Amy · 14 August 2025 · Big Yellow Self Storage Co Ltd Hove

Agent replied · 14 April 2026

Hello Amy. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!

5/5

Google

Great storage unit, Patrick was lovely and very helpful :)

Kathryn · 14 August 2025 · Big Yellow Self Storage Co Ltd Hove

Agent replied · 14 April 2026

Hello Kathryn. Thanks for the feedback. The team will be happy to read this.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Big Yellow Self Storage Co Ltd

Which Big Yellow Self Storage Co Ltd office has the most reviews?

London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.

Where are the Big Yellow Self Storage Co Ltd offices?

The 15 Big Yellow Self Storage Co Ltd offices, by town:

  • Beckenham: 1 Croydon Road, Beckenham, BR3 4AA
  • Brighton: 2 Coombe Road, Off Lewes Road, Brighton, BN2 4EA
  • Bromley: 12 Farwig Lane, Bromley, BR1 3RB
  • Cambridge: Unit 14, Coral Park, Henley Road, Cambridge, CB1 3EA
  • Cardiff: 65 Penarth Road, Cardiff, CF10 5DL
  • Chelmsford: 39a Robjohns Road, Chelmsford, CM1 3AG
  • Chester: The Printworks, Sealand Road, Chester, CH1 4RN
  • Colchester: Bruff Close, Turner Road, Colchester, CO4 5EU
  • Croydon: 202 - 216 Thornton Road, Croydon, CR0 3EU
  • Edinburgh: 2 Bankhead Avenue, Edinburgh, EH11 4HD
  • Enfield: 1 Progress Way, Enfield, EN1 1FT
  • Hove: 270A Old Shoreham Road, Hove, BN3 7EG
  • London (100 The Highway): 100 The Highway, London, E1W 2BX
  • London (400 Wick Lane): 400 Wick Lane, London, E3 2JG
  • Poole: 2 Nuffield Road, Nuffield Industrial Estate, Poole, BH17 0RB

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent