5/5
GoogleExtremely nice experience! David was very kind and helpful! Highly recommended
Agent replied · 28 December 2025
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
Trusted Agent profile
Big Yellow Self Storage Co Ltd estate agents in London, Croydon, Brighton and 11 more
★★★★★
5,898 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.
5,895
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Our offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
- Big Yellow Self Storage Co Ltd London (400 Wick Lane)400 Wick Lane, E3 2JG855 reviews · 855 on Google (4.6)64 in the last 90 days
- Big Yellow Self Storage Co Ltd Croydon202 - 216 Thornton Road, CR0 3EU567 reviews · 567 on Google (4.7)30 in the last 90 days
- Big Yellow Self Storage Co Ltd Brighton2 Coombe Road, Off Lewes Road, BN2 4EA541 reviews · 541 on Google (4.7)10 in the last 90 days
- Big Yellow Self Storage Co Ltd Cardiff65 Penarth Road, CF10 5DL399 reviews · 398 on Google (4.8)32 in the last 90 days
- Big Yellow Self Storage Co Ltd Beckenham1 Croydon Road, BR3 4AA393 reviews · 392 on Google (4.8)49 in the last 90 days
- Big Yellow Self Storage Co Ltd Edinburgh2 Bankhead Avenue, EH11 4HD391 reviews · 391 on Google (4.7)47 in the last 90 days
- Big Yellow Self Storage Co Ltd London (100 The Highway)100 The Highway, E1W 2BX372 reviews · 372 on Google (4.8)21 in the last 90 days
- Big Yellow Self Storage Co Ltd Enfield1 Progress Way, EN1 1FT358 reviews · 358 on Google (4.6)19 in the last 90 days
- Big Yellow Self Storage Co Ltd CambridgeUnit 14, Coral Park, Henley Road, CB1 3EA325 reviews · 325 on Google (4.8)29 in the last 90 days
- Big Yellow Self Storage Co Ltd Poole2 Nuffield Road, Nuffield Industrial Estate, BH17 0RB313 reviews · 313 on Google (4.8)10 in the last 90 days
- Big Yellow Self Storage Co Ltd ColchesterBruff Close, Turner Road, Colchester, CO4 5EU297 reviews · 296 on Google (4.8)31 in the last 90 days
- Big Yellow Self Storage Co Ltd Hove270A Old Shoreham Road, BN3 7EG284 reviews · 284 on Google (5.0)14 in the last 90 days
- Big Yellow Self Storage Co Ltd Bromley12 Farwig Lane, BR1 3RB279 reviews · 279 on Google (4.6)41 in the last 90 days
- Big Yellow Self Storage Co Ltd ChesterThe Printworks, Sealand Road, Chester, CH1 4RN273 reviews · 273 on Google (4.8)46 in the last 90 days
- Big Yellow Self Storage Co Ltd Chelmsford39a Robjohns Road, CM1 3AG256 reviews · 256 on Google (4.9)24 in the last 90 days
Latest reviews from every Big Yellow Self Storage Co Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleReally helpful staff and overall a very good experience. I would recommend
Agent replied · 28 December 2025
We are delighted to read your review Sarah. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleRating only, no written review.
Agent replied · 28 December 2025
Thanks for the stars, James. We are always on the lookout for feedback. See you soon.
5/5
GoogleGreat experience with Big Yellow Self Storage! The facilities are clean and secure, and Johny was extremely helpful, friendly, and professional. Made the whole process quick and easy. Highly recommended!
Agent replied · 28 December 2025
Hi Lorena. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleThank you for your efficiency Stefano!
Agent replied · 28 December 2025
Thank you so much Sarah. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleExtremely helpful staff. Got me a better deal with a slightly bigger space. Simeon is very friendly.
Agent replied · 28 December 2025
Hello Fraser. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleGreat service both through the online chat when I was trying to figure out what I needed and with Chris in Brighton. Made everything easy and stress free
Agent replied · 28 December 2025
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleFantastic service from all staff. They make the whole process of entry and exit super simple. Checking out was just a click of a button and a handshake with a smile. They were very transparent and open about finding us the best deal to suit our needs. Couldn’t recommend enough. Thanks all!
Agent replied · 28 December 2025
We are delighted to read your review Tristan. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleGreat service, thank you
Agent replied · 28 December 2025
On behalf of your local store team, thank you Jacqueline for leaving such a positive review about your experience.
5/5
GoogleRating only, no written review.
Agent replied · 28 December 2025
Hi Chris. Thanks for dropping us those stars.
4/5
GoogleGreat staff, friendly and helpful
Agent replied · 28 December 2025
Hello, Swap. Thanks for taking to the time to write that comment. It's great to see such glowing feedback and the store team will be really pleased to read this.
5/5
GoogleAndriana was very friendly and ever so helpful. Thank you. 😉 …
Agent replied · 14 April 2026
We are delighted to read your review Franck. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleAndeiana has been amazing work each step of the way. Super easy process and knowledgeable big thanks doe outstanding service
Agent replied · 14 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
1/5
GoogleI use their service twice, for many months while living abroad, the same issues arised each time. 1. They overestimate the value of your belongings to increase insurance policy 2. Each time they increase the price of the storage after two months by at least 15%. 3. While a monthly rolling basis payment should happen each X of the month, it gets advanced by several days each time. 4. Debit on different currency does not work with their system, so you will get penalties each time.
Agent replied · 28 December 2025
Sorry, Inès. Sounds like we didn't do a great job. If you have any feedback you'd like to share, call us on 020 8980 0345. We're keen to improve our customer experience.
5/5
GoogleBest service
Agent replied · 14 April 2026
Hi Junior. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleMark was very helpful
Agent replied · 14 April 2026
We are delighted to read your review Maddie. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleGreat service and support. Mark and Laquann were super helpful
Agent replied · 14 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleFriendly helpful staff. The site is easy to access, has plenty of parking and is always clean. Good value, and overall a very smooth and easy experience using this storage facility.
Agent replied · 14 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleRating only, no written review.
Agent replied · 14 April 2026
Hey Matheus. We appreciate you taking the time to drop us some stars. Every piece of feedback is helpful.
5/5
GoogleLaqroix is a top man. Made everything simple and easy. Thanks
Agent replied · 14 April 2026
Thanks so much for the review Prince. We are over the moon you had such a great experience with us.
5/5
GoogleLaquann explained the agreement well, toured me around and ensured I got the best deal possible. Very pleasant brother to converse with, highly recommend him if you need your storage needs sorted out properly.
Agent replied · 14 April 2026
On behalf of your local store team, thank you Aden for leaving such a positive review about your experience.
5/5
GoogleGreat service. Very easy to use
Agent replied · 14 April 2026
Thank you so much Alecia. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleSuper helpful , Honestly I couldn’t complain about the service. Laquann, top man 😉 …
Agent replied · 14 April 2026
We are so happy to hear you are happy Tova. Thanks for sharing your experience.
5/5
GoogleHad my belonging in storage for a year and couldn’t fault anything! From the start to the end the staff have been friendly and helpful. The room was clean, no dust and facilities in good condition! Would definitely recommend
Agent replied · 14 April 2026
Hello Pratic&trisha. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
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Questions about Big Yellow Self Storage Co Ltd
Which Big Yellow Self Storage Co Ltd office has the most reviews?
London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.
Where are the Big Yellow Self Storage Co Ltd offices?
The 15 Big Yellow Self Storage Co Ltd offices, by town:
- Beckenham: 1 Croydon Road, Beckenham, BR3 4AA
- Brighton: 2 Coombe Road, Off Lewes Road, Brighton, BN2 4EA
- Bromley: 12 Farwig Lane, Bromley, BR1 3RB
- Cambridge: Unit 14, Coral Park, Henley Road, Cambridge, CB1 3EA
- Cardiff: 65 Penarth Road, Cardiff, CF10 5DL
- Chelmsford: 39a Robjohns Road, Chelmsford, CM1 3AG
- Chester: The Printworks, Sealand Road, Chester, CH1 4RN
- Colchester: Bruff Close, Turner Road, Colchester, CO4 5EU
- Croydon: 202 - 216 Thornton Road, Croydon, CR0 3EU
- Edinburgh: 2 Bankhead Avenue, Edinburgh, EH11 4HD
- Enfield: 1 Progress Way, Enfield, EN1 1FT
- Hove: 270A Old Shoreham Road, Hove, BN3 7EG
- London (100 The Highway): 100 The Highway, London, E1W 2BX
- London (400 Wick Lane): 400 Wick Lane, London, E3 2JG
- Poole: 2 Nuffield Road, Nuffield Industrial Estate, Poole, BH17 0RB
