Trusted Agent profile
★★★★★
5,898 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.
5,895
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAndriana has been fantastic her service is top notch. Thank you for for providing exceptional service
Thank you so much Clyde. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleRating only, no written review.
Hi David. Thanks a lot for giving us those stars. We're happy to hear you had a good experience at Big Yellow.
5/5
GoogleSara was brilliant and the service was impeccable. Can't fault her at all. Excellent customer care
Hello Donald. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleAmazing facilities and great company! Staff here make it even a better experience. Thanks to Johnny, Adriana and Sarah
Hi Fardin. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleVery good experience, easy steps and helpful all the way. Would recommend, especially for for time use.Andriana has been exceptionally.
We are delighted to read your review Tyson. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleAndreana - great comunication and customer service
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleBrilliant customer service from andriana. Holly imitable service big yellow Storage should be greatful to have this competent person to be a member of staff. Highly recommend andriana
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleHad a very smooth experience at this branch. Secure and clean units, competitive prices, easy check in and flexible check out, and the staff (Henry and Lucia) were excellent.
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleChris is a legend
Hi Adam. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleAdam , thank you for heeelp!!!
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleI had a very smooth transition/onboarding. Adam was a massive help and really made the whole process easier. Was good at explaining everything I needed to know clearly too. Give this man a raise! Overall great service.
We are delighted to read your review Jamal. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleReena was super helpful and guided me through the process beautifully
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleAmazing service, Lucia at the reception is so lovely, so good at her job, warm, efficient and super helpful, always stressful when moving, but she really makes everything much better!!
Thanks so much for the review Cyberdoll. We are over the moon you had such a great experience with us.
5/5
GoogleReally good service, Adam is really really patient. I hope he gets a promotion and a pay raise 🤣 …
We are so happy to hear you are happy Lin. Thanks for sharing your experience.
5/5
GoogleAmazing customer service! Henry has been super helpful troughout the whole process. Smooth check in. He showed me the room, helped me with the inventory and explaned me everything clearly.
On behalf of your local store team, thank you Luca for leaving such a positive review about your experience.
5/5
GoogleKathryn was AMAZING!🤩 Highly recommend!! Lovely lady very knowledgeable and amazing at her job! She made it very quick and easy Thank you Kathryn!☺️❤️
We are so happy to hear you are happy Beautyandthepawz. Thanks for sharing your experience.
5/5
GoogleMark was very helpful with everything I required with wonderful customer service and was very tolerant as we worked through all the ins and outs of the sizes of the storage room I recommend him for anyone coming here
Hello Tkarts. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
3/5
GoogleRating only, no written review.
We appreciate the review, Bashir. We didn't meet expectations and we'd like to apologise. If you have any feedback on what we could do better next time, give us a call on 020 8665 0707. Thank you.
5/5
GoogleRating only, no written review.
Thanks for the review, Besmir.
5/5
Googlepaula was amazing and really helpful i can't thank her enough
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GooglePaula and Mark were fantastic, excellent team, very knowkageble, helped me with all my questions. Made a stressful time so much easier, thank you!
Hi Sam. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleExcellent service from Katherine. Very friendly, professional and attentive throughout. Highly recommended
We are delighted to read your review Brayan. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleExcellent service
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
Googlevery helpful staff working at this location, they are exceedingly accommodating and kind. i dealt with a really polite lady called Katherine who explained the whole process in really efficient yet detailed terms without seeming condescending. overall very great service. quick, easy and friendly.
Thanks so much for the review Orion. We are over the moon you had such a great experience with us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
